Business
Improvement works at Pembrokeshire’s Folly Farm approved
A CALL to improve facilities at popular Pembrokeshire tourist attraction Folly Farm has been given the go-ahead by county planners.
In an application to Pembrokeshire County Council, Folly Farm’s managing director Chris Ebsworth, through agent A D Architectural Design Consultants Ltd, sought permission for an extension to an existing shed at the Begelly attraction to provide WCs, stores with delivery access and loading bay.
A supporting statement said: “At present, the shed is used as a restaurant with seating internally and provided access from the front to serve customers externally through window openings. The restaurant is currently accessed via the vintage funfair via double doors and internally is level trough out.”
It added: “The purpose of this proposal is to remove the existing front lean-to roof which is hidden behind the timber upstand and replace it with a 4.5m span portal bay that will match the existing roof pitches that currently exist on the shed.
“Internally [it] will be all open plan to the front with four sets of double doors to provide level access and original access will be retained from the vintage funfair and also double door access to the hungry farmer restaurant.
“To the rear will be male, female, a disabled WC and baby changing room accessed off the restaurant and a stores with delivery access via the proposed loading bay via the rear access. To the side of the stores will be a ramped means of escape in a 1:15 gradient to provide escape in the means of an emergency. Externally the existing tarmac will finish level with the doors to provide level thresholds.”
The application was conditionally approved by officers under delegated powers.
Back in 2023, the Pembrokeshire tourist attraction, which began as a humble diversion by a dairy farm, celebrated its 35th birthday.
Over half-a-million visitors a year from across the UK and beyond now pour through the gates of Folly Farm, which remains family-run, with the grandchildren of the founders now part of the team.
Alongside building up its farm experience for visitors, the park’s milestones included the establishment of its indoor vintage fairground – now the largest of its kind in Europe – in 1996, and the arrival of its first zoo animals in 2002.
In 2009, Folly Farm welcomed Wales’ only giraffes, and in 2020, the park saw the birth of a baby black rhino, named Glyndwr in tribute to founder Glyn Williams, who sadly died shortly after.
Business
Tenby Museum and Art Gallery works approved by planners
A CALL for works at what is said to be one of the oldest independent museums in Wales has been approved by Pembrokeshire’s national park.
In an application to Pembrokeshire Coast National Park, Rob Davies sought permission for the replacement of existing single-glazed timber sash to windows to south and east elevations with replica double glazed units at Grade-II-listed Tenby Museum & Art Gallery, Castle Hill, Tenby.
A supporting statement said: “The museum building is in the former National School, built into a medieval domestic building, possibly the hall, depicted as roofless and gable ended in early views. The school was founded in 1832 and enlarged in 1842. The girl’s schoolroom was above, the boys below. It remained in use until the Parochial School was opened in 1874, and the building became the museum in 1878.
“A mural mosaic depicting the history of Tenby was located on the east elevation in 1991. The 1977 listing refers to two round chimneys to the rear, however, only one was located in 2001. Two ranges exist, the original museum adapted from a medieval building used as the National School until 1874 and the former Museum Cottage to the west, now also part of the museum.”
Heritage service Cadw, in its response, lists the museum as “among the early museums in Wales,” while a Wikipedia entry says it is “the oldest independent museum in Wales”.
The application was supported by Tenby Town Council and Tenby Civic Society.
An officer report recommending approval said: “No adverse comments have been received from consultees towards the current proposal, and no third-party representations raising issues relating to listed building matters have been received.
“The proposed scheme is in keeping with the character of the listed building, and its setting in terms of design and form. As such, the application can be supported subject to conditions.”
Business
How ecommerce businesses are adapting to modern day shopping habits
What was once a time-consuming task that involved hours of walking around different shops is now an effortless pastime that can be done in the comfort of your own home.
In the last decade or so, online shopping has evolved significantly. From personalised experiences to an abundance of choice, making a purchase has never been so quick and easy. Of course, businesses have had to adapt to these growing expectations from consumers, who are no longer willing to spend more than a few minutes at checkout or wait more than a few days for their delivery.
So, how are businesses adapting to these modern day shopping habits? Let’s take a look.
Focusing on customer-centric marketing
In a day and age where people are being constantly bombarded with adverts, it’s not enough to stick a product in someone’s face and tell them how great it is. Instead, businesses need a more strategic approach. They must show the customer that they care about their needs and are there to solve a problem, not make a sale.
Offering flexible payment options
The speed of modern day shopping is undeniable. People don’t want to spend ages inputting their personal information and filling out card details. From PayPal to Apple Pay, more and more businesses are providing alternative payment methods to ensure a seamless checkout experience.
One notable trend at the moment is cryptocurrency, thanks to its quick, secure, and efficient transactions. As this has become a popular option, many businesses are now adopting a corporate crypto wallet to facilitate faster payments, giving them an edge over their competitors.
Providing 24/7 customer service (with the help of AI)
Websites don’t close like a traditional shop, meaning anyone can shop day or night. Because of this, people expect help with their orders or an answer to their question straight away, no matter what time of day it is. Of course, many online retailers can’t afford, or don’t have the manpower, to ensure staff are available 24/7, so instead they’re using AI-powered chatbots, which can answer common questions in an instant.
What does the future of online shopping look like?
Retailers are having to adapt constantly to changes in demand and expectations, and it’s unlikely that this will slow down anytime soon. With technology constantly advancing, it’s hard to say what the future of online shopping will look like, but it’s fair to say that it will only get faster, more efficient, and more competitive.
Business
RM Training and Security recognised for work creating opportunities for local people
Certificate from PeoplePlus highlights growing role of Milford Haven firm
RM TRAINING and Security has been recognised for its contribution to helping people into work, after receiving a Certificate of Achievement from PeoplePlus Cymru.
The award was presented on Wednesday (Dec 3). It acknowledges RM’s “valuable support and commitment to creating local opportunities for local people” and its role in helping individuals build brighter futures through meaningful employment.
PeoplePlus is a national organisation working with jobseekers, employers and training providers. Its recognition is typically reserved for businesses that consistently demonstrate community impact and a strong commitment to employability.
A spokesperson for RM Training and Security said the team was proud to be acknowledged for the work it does with learners across Pembrokeshire and Wales.

“We are passionate about giving people the skills and confidence they need to succeed in the workplace. To be recognised for that work means a great deal to the whole team,” the spokesperson said.
RM delivers a range of accredited courses including door supervision, security training, conflict management and emergency first aid. The company has expanded significantly in recent years, supporting both new entrants to the sector and those looking to progress in their careers.
The award was presented on site, where representatives from PeoplePlus met the RM team and congratulated them on their contribution to the local skills agenda.
The company said it will continue to work with partners to strengthen opportunities for those seeking employment in the security industry and beyond.
Photo caption:
RM Training and Security staff receiving the Certificate of Achievement from PeoplePlus Cymru at their Milford Haven base (Pic: Supplied).
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