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Computer Solutions Wales under fire from customers

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Claims of unreturned devices, unpaid refunds and small claims court cases as company blames landlord dispute

CUSTOMERS across west Wales have raised concerns about the trading activities of Computer Solutions Wales, alleging unpaid refunds, missing computers and prolonged periods of poor communication.

The Herald has spoken to several individuals who say they handed over laptops or desktop computers for repair or replacement, paid hundreds or in some cases thousands of pounds, and were then left without their property or a refund despite repeated attempts to resolve the matter.

In some cases, those affected say they have pursued the issue through the civil courts.

Court action taken

One customer said he handed over two custom-built desktop PCs for repair on Sunday (Mar 30, 2025) and later paid £710 after being told the work was complete. He says the computers were never returned.

After months of chasing, he took the matter to court. A hearing took place in October 2025, which he says the defendant did not attend. The court ruled in his favour and issued an order in November for the return of the two computers and repayment of £377 in court fees.

He says that deadline has since passed and the computers remain outstanding.

Other customers described similar experiences, including payments for repairs or replacement equipment followed by delays, cancelled appointments and repeated assurances that items would be returned or refunds processed.

Several said they were eventually advised to pursue claims through the small claims court.

One former worker also alleged unpaid wages during a period of employment.

The Herald has seen copies of text messages, payment confirmations and court paperwork relating to some of the complaints.

Company status questions

Companies House records show that Computer Solutions Pembs Ltd, the limited company associated with the business, was dissolved on Tuesday (July 29, 2025) following compulsory strike-off proceedings.

Filings show changes to directors and persons with significant control in the months before dissolution, along with a change of registered office address outside Wales.

Under company law, a dissolved limited company cannot trade or enter into new contracts.

Despite this, services continued to be advertised online under the Computer Solutions Wales name, including through a website and social media pages. Some customers told The Herald they believed they were dealing with an active limited company at the time they made payments.

Trading history

Archived photographs, marketing material and social media posts seen by The Herald show the Computer Solutions Wales name has been used publicly for several years, including from a high street premises in Pembrokeshire and in promotional material dating back to 2022.

Customers said they understood Computer Solutions Wales to be an established local business operating under the same branding throughout that period.

Police response

Dyfed-Powys Police confirmed they had reviewed information provided to them about the complaints.

In correspondence seen by The Pembrokeshire Herald, police said the matters raised did not constitute a criminal investigation and appeared to relate to civil liability and potential consumer protection issues. Complainants were advised to contact Trading Standards and pursue enforcement through the civil courts where appropriate.

Former premises: Computer Solutions Wales shop in Haverfordwest (Pic: Facebook)

Company response

Steven Grant, trading as Computer Solutions Wales, was contacted and offered the opportunity to comment. Publication of this article was delayed by one week to allow time for a response.

In a written holding statement, a spokesperson for the business said the issues stemmed from a dispute with a former landlord.

The statement said: “This issue began when Computer Solutions Wales was in dispute with its then landlord over building repair obligations and subsequent rent requirements.

“Since then, the landlord has denied CSW access to the property which contains a number of computers. These computers do not belong to CSW nor the landlord, but to CSW customers.

“CSW does not understand the legal position regarding ‘ownership’ of these computers, and is urgently seeking legal advice as to how the computers can be returned to their rightful owners at the earliest opportunity.

“CSW fully understands the frustration of its customers, and can reassure them that it is making strenuous efforts to resolve this matter as soon as is possible.”

The Herald asked Mr Grant to clarify several points arising from this explanation, including why customers were not kept informed during the alleged access dispute, how long access to the premises had been restricted, how many customer devices remained at the property, whether customers had been formally notified in writing, and the name of the landlord or managing agent so the circumstances could be independently verified.

He replied that he was travelling and had no further comment beyond the statement already provided.

 

Business

Pembrokeshire St Davids family-friendly coffee bar plans

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PLANS to change a former hairdressing salon in Pembrokeshire’s only city to a family-friendly coffee bar have been submitted to the national park.

In an application to Pembrokeshire Coast National Park, Gerallt Nash seeks permission for a change of use of 26 High Street, St Davids from a hairdressing salon to a family friendly coffee bar and children’s playroom.

The First floor, formerly used as accommodation of a tenant, would be used as an office and storage of business.

A supporting statement says: “It is proposed to open a family-friendly coffee bar with a children’s playroom on ground floor. It is not intended to cook food on the premises, therefore there will be no requirement for an extractor system.

“ Other than small scale repairs to part of one floor, and the installation of a sink and serving counter in the inner room (plumbing and electrics are already in place since its last use as a salon) the main work will be the redecoration of surfaces and ceilings, the provision of new light fittings and laying of new floor coverings.

“This part of High Street has been identified as a ‘commercial’ zone by PCNPA. Existing businesses close to No 26 include outdoor and surfing outlets; restaurants; clothes shops; holiday accommodation; ice cream parlour; fish and chips outlet; delicatessen and craft shops.

“The current proposal would fill a gap in the market, as most food outlets do not open until after 11am or 12pm, or only during the evenings in some cases. It would also provide somewhere for [young] families to go to unwind whilst their children can relax in the playroom.”

It says No 26, also known as ‘Preswylfa,’ was “part of a row of three shops (with dwelling accommodation above), built and owned by Thomas Evans of Solva probably during the late 1870s,” one “leased, and later purchased, by the applicant’s great grandfather, David Evans, who owned the local windmill”.

Detailing No 26’s history, it says: “Over the years, it has served as a grocery shop, veterinary surgery (before the current building at the rear of the property), café, and hairdressing salon (on at least three different occasions).

“Mrs Susan Bennett, who ran ‘Susan’s Hairdresser’ at No. 26, retired on 1 November 2024. Since then, the exterior of the property has been repainted. A new tenant, Keeley Rose, took over the lease on December 1, 2025.”

The application will be considered by park planners at a later date.

 

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Business

Fishguard to Wexford rail tunnel plan backed by Elon Musk firm

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Six-hour London to Dublin service proposed in £32bn project ahead of Senedd election

PLANS for a rail tunnel linking west Wales directly to Ireland have emerged, with a company owned by tech billionaire Elon Musk said to be involved in early-stage discussions.

The proposed fixed link would connect Fishguard with Wexford, creating the first direct rail connection between the UK and Ireland.

Sources indicate that The Boring Company has been exploring the feasibility of constructing the tunnel, which could form part of a wider transport corridor linking London and Dublin.

Six-hour London to Dublin service

Under the plans, an express rail service could run directly from London to Dublin in around six hours, significantly reducing current journey times and removing the need for ferry crossings.

Passengers would travel via south Wales before entering the tunnel beneath the Irish Sea, with vehicles transported on specialised rail carriers similar to those used on the Channel Tunnel.

One source familiar with the discussions said: “This would be a game-changer for connectivity between Britain and Ireland. It’s being looked at very seriously.”

£32bn project backed by private investment

The project is expected to cost in the region of £32 billion, with the bulk of funding understood to come from private sector investors.

Sources suggest that both the Welsh Government and Irish authorities would support the scheme through planning, facilitation and long-term guarantees, but that no direct funding has been committed by Westminster.

Insiders say the decision reflects ongoing pressure on UK public finances following the spiralling cost of High Speed 2.

HS2 ‘owes Wales’ debate reignited

The proposal is also expected to reignite debate over whether Wales should have received additional funding as a result of HS2.

Critics have long argued that the classification of the project as an “England and Wales” scheme has denied Wales billions of pounds in consequential funding through the Barnett formula.

One political source told The Herald: “There is a growing view that HS2 effectively owes Wales a major infrastructure investment of its own.”

Election timing questioned

It is understood that the Welsh Government has brought forward the proposal just weeks ahead of the Senedd elections, in what some insiders believe is an attempt to boost support.

With First Minister Eluned Morgan facing a challenging political landscape, sources suggest the announcement of a bold, high-profile infrastructure project could help shift momentum ahead of polling day.

One insider said: “This is exactly the kind of big, attention-grabbing policy that can change the narrative during an election campaign.”

However, the concept of a fixed link between south Wales and Ireland is not new. A 2004 report by the Institution of Engineers of Ireland outlined a “Tuskar route” linking Fishguard and Rosslare via a tunnel beneath the Irish Sea. The proposal, which formed part of a wider long-term transport vision for Ireland, suggested a crossing of around 45 miles (72km) — broadly comparable in scale to the current plans under discussion.

Ferry firms raise concerns

Operators running services from Fishguard Harbour have reacted with concern, warning the plans could have a major impact on existing ferry routes.

An industry source said: “If this goes ahead, it would fundamentally change travel patterns. Ferry services could struggle to compete.”

Questions over Cardiff Airport links

The proposal is also likely to raise questions about the future of existing air routes between Wales and Ireland, particularly those operating from Cardiff Airport to Dublin.

With the Welsh Government owning and subsidising the airport, critics say a high-speed rail alternative could put pressure on passenger numbers.

One observer said: “If you suddenly have a direct six-hour rail service city-to-city, it inevitably puts pressure on short-haul flights.”

Economic boost for west Wales

Supporters of the scheme argue that, if delivered, the project could provide a major long-term economic boost to west Wales, improving connectivity, increasing tourism, and strengthening trade links.

The Herald understands that early projections suggest the scheme could bring significant investment and job creation to Pembrokeshire during both construction and operation.

However, key details — including environmental impact, construction timelines and final funding arrangements — have yet to be confirmed.

A fixed link between south Wales and Ireland has been discussed in various forms for decades, but has never progressed beyond early-stage proposals.

Some within government are said to view the scheme as a way of finally delivering Wales’ share of major infrastructure investment following HS2.

 

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Refusal over Pembrokeshire shepherd hut let goes to appeal

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AN APPEAL against national park refusal of a shepherd hut holiday let in a Pembrokeshire village, which gained public support after it was turned down, has been lodged.

In an application refused by Pembrokeshire Coast National Park last year, Alex Mazaheri of Melrose, Whitehill, near Cresselly sought retrospective permission for a shepherd hut holiday let, and car parking space in the property grounds.

Work started in February 2025.

An officer report recommending refusal said: “National and local planning policies strictly control new development in such locations, permitting only certain forms where the need for a countryside location is essential.

“It is not considered that the applicant has demonstrated this essential need.  Furthermore, the siting of the hut and associated access works, including the removal of a section of boundary hedge, has resulted in a significant visual impact when viewed from the public highway. “

It said a number of concerns had been raised by members of the public including the work already having been carried out, the hut sited in close proximity to the highway at one of the narrowest points of the road, removal of hedgerow and creation of a new access without permission, and a lack of adequate visibility to the road for vehicles emerging.

The application was refused on the grounds including it represented “unjustified new development in the countryside,” it would “appear visually intrusive and discordant within the street scene and surrounding rural landscape,” and “insufficient information was provided to demonstrate that the proposal would achieve nutrient neutrality within the Pembrokeshire Marine Special Area of Conservation (SAC) catchment”.

An appeal lodged with Planning and Environment Decisions Wales (PEDW), says: “The appellant contends that the refusal was disproportionate and failed to properly reflect the modest scale of the proposal, relevant consultee responses, and the ability to address matters through reasonable planning conditions.”

It added: “Neighbours and passers‑by have commented positively on the hut, noting its modest and sympathetic appearance. Following refusal, local press coverage generated a number of public comments, the majority of which were supportive of the proposal.

“While these are not formal consultation responses, they indicate that the local community did not view the shepherd’s hut as harmful.”

It disputed the ‘retrospective’ description as misleading, saying: “The shepherd’s hut was placed within the domestic curtilage in the belief that this was permissible, as ancillary domestic structures are generally allowed under permitted development rights,” adding the hut works are not yet fully complete.

It added Mr Mazaheri had “not sought to evade planning control but has instead acted in good faith, investing in landscaping and improvements for the immediate area while applying for planning in an open and transparent manner”.

It said he was willing to accept conditions including holiday occupancy-only, retention of an off-street parking space, obstruction-free visibility splays, and biodiversity enhancements.

It concluded: “The proposal is proportionate, reversible, and consistent with both local precedent and national guidance. It will support a young local family, provide modest but meaningful income diversification, and deliver biodiversity enhancements without causing harm to landscape character, ecology, highways, or amenity.”

A decision on the appeal is expected later in the year.

 

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