News

Reporting NHS complaints

Published

11 years ago

February 5, 2015

LAST week’s article on the role of the Community Health Council has served to highlight the complexity of the NHS complaints process, as retired surgeon
Peter Milewski explains: “Basically anybody who wants to complain must do it TWICE – once to the CHC and once to the Health Board.

The CHC anonymise and summarise all the complaints to present them to the health board three-weekly and ultimately to a new Independent Scrutiny Panel in about six months. It seems ridiculous – it is ridiculous – but what you tell the CHC does NOT get registered as a formal complaint by the Health Board, so the Board can say ‘well you’re telling us all this, but we haven’t received any formal complaints’.”

Peter continued: “Both the CHC and the Board will eventually, I understand, be reporting to the scrutiny panel. The fewer complaints either has to report, the less will be the impact, and the less the chance of the changes being reversed.”

Peter went on to express his sympathy with those who have had an adverse experience of local health care: “It is hard on somebody who already is distressed by a bad experience, but unfortunately they have to complain twice – once to the Community Health Council and once to the Board. If we are to reverse the catastrophic changes to health care in Pembrokeshire, however, we need as many complaints as possible reported to both the CHC and the Health Board.”

Crime

BMW driver admits causing serious injury in A48 Cross Hands crash

Published

43 minutes ago

July 27, 2026

Court Reporter

Max Dangerfield will be sentenced at Swansea Crown Court after collision involving a BMW and Toyota Prius

A YOUNG driver has admitted causing serious injury in an early-morning collision on the A48 after his BMW failed to stop for police.

Max Dangerfield, aged 20, of Cwmllethryd Ganol, Felinfoel, appeared before Llanelli Magistrates’ Court on Thursday, July 23.

Dangerfield indicated a guilty plea to causing serious injury to Imran Ilyas by driving dangerously on the A48 at Cross Hands.

The offence involved a BMW M140i and happened on January 25, 2025, when Dangerfield was 18.

The collision occurred at around 4.20am on the westbound carriageway between Cross Hands and Pont Abraham.

The Herald reported at the time that the crash involved a black BMW and a white Toyota Prius.

Dyfed-Powys Police said four people were taken to hospital following the collision. Their injuries were initially described as not believed to be life-threatening or life-changing.

Police also confirmed that the BMW had failed to stop for officers before the collision.

Because of the police contact before the crash, the force notified the Independent Office for Police Conduct and began a formal referral process.

The A48 was closed in both directions between Cross Hands and Pont Abraham for much of the day while collision investigators examined the scene.

Diversions were put in place, with motorists advised to avoid the area as emergency services and investigators continued their work.

Dangerfield has now admitted that his driving caused serious injury to Mr Ilyas.

District Judge Mark Layton committed the case to Swansea Crown Court for sentence.

A pre-sentence report was ordered and Dangerfield was placed under an interim driving disqualification.

He was released on unconditional bail and is due to appear at Swansea Crown Court on Thursday, August 13.

Crime

Man in custody accused of intentionally strangling woman in Haverfordwest

Published

1 hour ago

July 27, 2026

Court Reporter

Carl Rago is also awaiting sentence after admitting criminal damage to a police van and mobile phone

A CILGERRAN man has been remanded in custody after being accused of intentionally strangling a woman in Haverfordwest.

Carl Rago, aged 29, of Penffynnon, Cilgerran, appeared before Llanelli Magistrates’ Court on Thursday, July 23.

Rago is charged with intentionally strangling Kelly Marie Picton in Haverfordwest on May 25.

No plea has yet been entered to the strangulation charge and the allegation has not been proved.

The court also heard that Rago had previously indicated a guilty plea to criminal damage following a separate incident in Haverfordwest on June 7.

That charge states that he damaged the inside of a Dyfed-Powys Police Vauxhall van and a Samsung mobile phone belonging to the force. The damage was valued at less than £5,000.

Rago was remanded in custody until his next hearing at Llanelli Magistrates’ Court on August 13.

The court record states that the decision to refuse bail followed concerns that he could commit further offences, together with an alleged breach of bail conditions, the nature and seriousness of the alleged offending, and his previous record.

Crime

Fishguard man banned from driving after failing to provide blood sample

Published

1 hour ago

July 27, 2026

Rieve Nesbitt-Marr

Arnold Phillips was banned for 3 years and ordered to complete 180 hours of unpaid work

A FISHGUARD man has been banned from driving for three years after admitting that he failed to provide a blood sample during a police investigation.

Arnold Phillips, aged 35, of Pontfaen, Fishguard, appeared before Llanelli Magistrates’ Court on Thursday, July 23.

Phillips admitted failing without reasonable excuse to provide a specimen of blood for laboratory analysis in Cardigan on June 9.

The sample had been requested as part of an investigation into whether he had committed a road traffic offence.

Magistrates imposed a 12-month community order and ordered Phillips to complete 180 hours of unpaid work.

He was disqualified from driving for 36 months and must pay £85 in prosecution costs and a £114 court surcharge.

Phillips also admitted failing, without good cause, to provide a non-intimate sample to establish whether he had a Class A drug in his body while being held in police detention.

No separate penalty was imposed for that offence.

A separate charge alleging that Phillips drove a BMW without due care and attention on the A4076 in Cardigan was dismissed after the prosecution offered no evidence.