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Welsh Water advises customers to use water wisely

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WELSH WATER is encouraging its three million customers to continue working with the company by using water wisely – even though it may soon start to rain. After such prolonged dry weather, it will be difficult for any rain to penetrate the ground and help restore reservoir levels.

The company – which provides drinking water to most of Wales, Herefordshire and parts of Deeside – is safeguarding water supplies following the hottest June in Wales since records began in 1910.

It has been proactively taking measures for the last two months to prepare for the hot weather, with 450 colleagues finding and repairing leaks and its 62 water treatment works being manned 24 hours a day to help supply a record 1 billion litres a day.

The company confirmed that a few of its 87 reservoirs are now lower than usual at this time of year but said this is to be expected given the prolonged dry weather. It will take some time for these reservoirs to recover to their normal levels, despite the expected rain over the next week.

Managing Director of Water Services Ian Christie, said: “Over the last few months, we have taken and will continue to take all the necessary actions to ensure there is enough water in our network during this very dry period.   We’ve done a lot of groundwork in the background to prepare for this weather and still doing everything we can to safeguard supplies. This includes finding and fixing leaks and putting more water in the network every day than ever before.

“It’s really important that our customers continue to work with us during this period. If they spot a leak, please let us know. We’re also asking them to think about how much water they are using.

We want everyone to stay safe and drink water while it’s hot but we’re reminding everyone of the need to use water wisely and efficiently.

“Customers may notice that some reservoir levels are lower than usual but this isn’t a surprise given this continuing dry weather.  We are all using more water and we’re putting 20% more water into the system. This is helping us meet higher demand in particular communities. We are also using our own fleet of over 30 tankers to help.

“Even if the weather starts to turn and it rains, it’s important that customers continue to work with us and use any water efficiently.  Customers can get advice on our top ten tips of how to use water efficiently around the home and garden from our website, dwrcymru.com

Customers can also help by reporting any leaks as soon as they notice them either through our website or by calling our leak line on 0800 052 0130. Our teams are out and about working around the clock fixing leaks on the network to make sure as much water as possible is available for customers to use.

 

Charity

Bassetts Motor Group donates electric van to support lifesaving charity

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BASSETTS Motor Group has donated an electric van to support the vital work of Wales Air Ambulance, providing a major boost to the charity’s day-to-day fundraising operations.

The South West Wales-based company has gifted a Citroën e-Berlingo for use until the end of the year — marking the first time the business has made a significant gift in kind to the charity.

Staff from Bassetts recently visited the charity’s headquarters in Dafen to hand over the vehicle, where they met with a medic and were given an insight into the critical care delivered by the service, including a tour of a rapid response car.

Ashley White, of Bassetts Motor Group, said: “Being a South West Wales-based business, we’ve seen first-hand the incredible work that Wales Air Ambulance does.

“We knew the charity relies heavily on fundraising and donations, so when we were looking for a cause to support, it felt like a natural choice.”

The van has been branded with the charity’s logo and information on how the public can support its lifesaving lottery.

Explaining the choice of vehicle, Ashley added: “We’re strong advocates of electric vehicles. Getting people behind the wheel often changes perceptions and helps overcome misconceptions about going electric.

“Citroën offered us a deal that made it possible for us to provide the van in this way, and we felt it would be perfectly suited to the charity’s fundraising needs.”

The Wales Air Ambulance delivers consultant-led emergency care across the country, bringing hospital-level treatment directly to patients and, where necessary, transferring them swiftly to the most appropriate specialist centres. This approach can save critical time and significantly improve survival and recovery outcomes.

The service operates through a unique partnership between the charity and the NHS, with the Emergency Medical Retrieval and Transfer Service providing highly skilled consultants and critical care practitioners who work onboard its aircraft and rapid response vehicles.

As a pan-Wales service, its crews cover the entire country, delivering emergency care wherever it is needed.

Nina Rice, Head of Fundraising High Value Partnerships at Wales Air Ambulance, said: “We are incredibly grateful to Bassetts Motor Group for this generous gift in kind.

“The use of the electric vehicle will make a real difference to our fundraising efforts, helping us reach more communities and raise vital funds.

“As a local company, Bassetts understands just how important our service is to people across Wales. This support will directly help us continue our lifesaving work.”

The charity must raise £13 million every year to keep its helicopters in the air and its rapid response vehicles on the road.

For more information, visit the Bassetts Motor Group website.

 

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Community

Residents return home after major Carmarthenshire fire as probe continues

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RESIDENTS forced to evacuate their homes following a major fire in Kidwelly have now been allowed to return, as emergency services confirm the scene has been stood down.

The blaze broke out at a property on Lady Street in the early hours of Tuesday (March 24), with emergency services called at around 4:20am. Several neighbouring homes were evacuated as a precaution while firefighters tackled the incident and assessed the safety of surrounding buildings.

In the latest update, Dyfed-Powys Police confirmed that officers have now left the scene and displaced residents were able to return to their properties on Thursday evening (March 26), following work to make the affected building safe.

The incident caused significant disruption in the town, with Lady Street remaining closed while further work is carried out to ensure the safety of the highway and surrounding structures.

Emergency services, including Mid and West Wales Fire and Rescue Service, were on the scene for several hours during the initial response. Crews were understood to have dealt with a serious property fire, prompting a large-scale emergency operation in the centre of the town.

While the immediate danger has now passed, authorities have confirmed that investigations into the cause of the fire are ongoing. Police are continuing to appeal for witnesses or anyone with relevant information to come forward.

Officers are particularly keen to hear from anyone who may have CCTV, doorbell, or dashcam footage from the area between 11:00pm on Monday (March 23) and 4:00am on Tuesday (March 24).

Anyone with information is urged to contact police quoting reference 027 of 24/3, either via 101, online, or anonymously through Crimestoppers.

Authorities thanked residents and the wider community for their patience during the incident, which saw homes evacuated and roads closed while emergency services carried out their work.

Further updates are expected as the investigation progresses.

 

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Community

West Wales fire crews sharpen skills in major training exercise

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FIREFIGHTERS from across west Wales took part in a large-scale training exercise designed to sharpen operational skills and strengthen teamwork.

Crews from the Western Division of Mid and West Wales Fire and Rescue Service attended the development day at Earlswood Training Centre on Sunday (March 22).

Personnel travelled from stations including Carmarthen, Tumble, Newcastle Emlyn, Milford Haven, Narberth and Pontyates to take part in the exercise.

Realistic scenarios

Firefighters were put through a series of realistic scenarios designed to reflect incidents they may face on duty.

These included house fires with people reported inside, kitchen fires, and multi-vehicle road traffic collisions. Crews also carried out specialist line rescue exercises as part of the day.

Support staff played the roles of casualties and members of the public, adding to the realism and allowing firefighters to test their responses in lifelike conditions.

Large-scale finale

The training culminated in a complex car fire scenario involving a vehicle inside a garage attached to a property, with reports of people trapped.

Teams worked together as they would at a real incident, tackling the fire while carrying out rescues within the building.

Building capability

The exercise was described as a success, helping to build operational confidence and improve coordination between different stations.

It also provided an opportunity for crews to share knowledge and specialist skills, strengthening the overall capability of the service.

The training forms part of ongoing efforts to ensure firefighters remain prepared to respond to a wide range of emergencies across the region.

 

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