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Allied Healthcare to ‘minimise disruption’ as it looks to sell and transfer services

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ALLIED HEALTHCARE, who provide care services across Pembrokeshire, is exploring a range of options which include ‘the sale or transition of care and support services’, the Herald can reveal.

An employee from the troubled firm, who wished to stay anonymous, has shown the Herald a letter which has been sent to all employees this afternoon (Nov 16).

In the letter, the company says that the firm is looking to ‘minimise disruption to continuity of care’.

They go on to add that ‘our absolute priority will be to maintain continuity of care for our service-users and minimise disruption to you, our employees’.

In a letter to the employees, Narinder Singh, the Chief Executive Officer of the company, said: “As you know, early last week, CQC Market Oversight – the Regulator that monitors large social care providers in England – issued what is known as a Stage 6 Notification to our Local Authority customers in England. This type of notification is intended to inform Commissioners that a Company is at risk and therefore Local Authorities or CCGs should consider making plans to ensure continuity of care.

“Unfortunately, I am writing to you today to inform you that, because of the impact of the Stage 6 notification on our business, and because the upcoming winter period is when ensuring continuity of care is most challenging, we have taken the decision to actively explore a range of options in order to minimise disruption to continuity of care.

“This will include the sale or transition of care and support services on a regional or contract-by-contract basis to alternative providers best placed to deliver care at a local level. This process will be conducted in close cooperation with all our customers.”

The letter goes on to reassure employees that they are ‘likely’ to be transferred to a new provider.

“It is our intention to transfer all of our Contracts to other providers.  This will mean that you are likely to transfer out to a new provider. When arranging the transition of our services to alternative providers, our absolute priority will be to maintain continuity of care for our service-users and minimise disruption to you, our employees.

“We will continue to trade safely while this transition process is underway and, during this period, there will be no changes to the terms of employment, salary or benefits of our employees. To reiterate, this means that you will continue to be employed by the Company and receive pay and benefits while the transition of our care services is arranged.

“I understand that this news will come as a surprise to you and may be unsettling. Please be assured that we will continue to do all we can to support you throughout this period and will respond to any concerns or questions you have throughout the process.

“On behalf of the Executive team and myself, I would like to offer our most sincere thanks for the continued support and efforts you have shown to the business during this very difficult time. We continue to remain committed to supporting you, our employees and Allied.”

A spokesperson for Allied Healthcare said: “The Stage 6 notification has negatively impacted Allied Healthcare, leading a number of customers to transfer care services to alternative providers, and disrupting staff retention and recruitment.

“These developments have intensified the impact of the challenging environment within which we operate and come immediately prior to the Christmas period, when pressures on care providers are at their highest. This has also meant that we have had to re-evaluate our long-term business plan.

“We are therefore actively exploring a range of options in order to minimise disruption to continuity of care, including the sale or transition of care and support services on a regional or contract-by-contract basis to alternative providers best placed to deliver care at a local level. Such sales or transitions will involve the transfer of staff. This process will be conducted in close cooperation with our customers.

“We continue to trade safely while this process is underway. RBS as our existing lender has agreed to extend our current credit line by up to three weeks beyond 30 November, enabling us to deliver safe continuity of care whilst we explore and implement these options.

“We will work closely with the CQC and all commissioners of care to ensure that there is minimal disruption to the care that we provide across the UK whilst this transition takes place. Continuity of care is our number one priority.”

Pembrokeshire County Council said it would like to reassure Allied Healthcare service users and their families that it has robust contingency plans in place ‘to ensure the continuity of care for customers of Allied Healthcare’

“Those plans will now be implemented”, a spokesman said.

In a statement, the Authority added: “County Council officers and staff at Allied Healthcare will continue to work closely with each other and with health colleagues and the Welsh Government to
ensure that continuity of care is maintained through this challenging time.

“We will continue to keep service users and their families briefed as the situation unfolds.
If customers do have any concerns over the weekend, they are advised to contact Allied Healthcare.”

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Cyclist killed on A40 was serving police officer, force confirms

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A CYCLIST who died after a crash with a van on the A40 in Carmarthenshire was a serving police officer with Dyfed-Powys Police, the force has confirmed in a statement to Herald.Wales.

The driver of the van involved in the crash, which happened on Thursday (Feb 25) has been arrested on suspicion of causing death by dangerous driving, it was confirmed on Friday (Feb 26).

Police are investigating the fatal collision, which caused the road to be closed for 12 hours, and are asking for any witnesses to come forward by calling 101.

37-year-old Lynwen Thomas, who is a former student at Ysgol Bro Myrddin, Croes-y-Ceiliog, Carmarthen, was a sergeant and a very well-respected member of Dyfed-Powys Police.

A spokesperson for the police said in a statement: “Our thoughts are with her family, friends and colleagues, who have all been offered specialist support. We ask that family members are given the privacy they need at this difficult time.”

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Health

Pembrokeshire residents urged to take a virtual GP consultation when offered

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PEMBROKESHIRE residents are being urged to take up the offer of a virtual consultation, over the phone or video call with their GP, to help Keep Wales Safe during the current lockdown ‘stay at home’ restrictions.

The way we access local NHS services is changing, with more ways in which you can consult your doctor or nurse. Most surgeries now offer telephone as well as electronic advice consultations in the first instance. Following your advice call, a face to face appointment may be organised, but video consultations are also available. You can now speak to a doctor or healthcare professional using the video camera in your smartphone, tablet or computer and a connection to the internet. This is often more convenient and can save you time, as you will not need to travel for a face-to-face appointment. The system used is confidential and secure.

In a recent YouGov survey carried out for the Welsh Government’s Keep Wales Safe campaign only 27% of residents in Mid and West Wales had made use of the GP virtual service over the past 12 months with just 57% having heard of the service. However, 88% believed it was important to have access to a remote GP consultation once they had learnt of its existence.

Jill Paterson, Director of Primary Care, Community and Long Term Care at Hywel Dda University Health Board, said: “If you are offered a video consultation appointment this is because your Health Care Professional has indicated that is it safe and appropriate to do so. Your video appointment will be confidential and will not be recorded. If you require support please contact your GP surgery using the number provided in the appointment confirmation.”

She continued: “By putting off small problems or regular appointments you could potentially be putting more strain on NHS emergency services so please, help us to help you, do not put anything off. Local GP surgeries are open and are there to offer medical advice and consult patients.”

After being offered a video consultation you will be sent a letter, email or text with details of your appointment. This communication will contain details of the service that has requested to see you by video and have provided a web address link. You can type or copy the web address link into a web browser via an internet enabled device and this will take you to the video clinic waiting area.

  • In order to access your virtual appointment, you will need:
  • Access to a device that will allow you to access the internet. You should use Google Chrome or Microsoft Edge web browser on a desktop or laptop, or on an Android tablet or smartphone or Safari web browser on an Apple iMac, MacBook, iPad, or iPhone.
  • Your device will need a webcam (camera), speakers and microphone.
  • A good internet connection (if you can watch a YouTube video, this is good indication that you have a good connection).
  • An internet usage plan that is sufficient to cover the data consumption of a video call – ideally use a Wi-Fi connection if you have this available.

Sixty two percent of those surveyed by YouGov in Mid and West Wales said they will continue to access NHS services using the new ways that have been introduced as a result of the pandemic. The new methods include making more use of pharmacists; virtual GP consultations and using the NHS 111 online and telephone services.

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‘Cautious optimism’ for county’s tourism sector – but clarity still needed

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‘GIVE us clarity’ is the overriding message from the County’s tourism and hospitality businesses as the sector looks forward with cautious optimism to another busy season.

In a meeting hosted by Preseli Pembrokeshire MP Stephen Crabb, thirty key local businesses were able to share their views with Paul Davies MS, Pembrokeshire County Council, the National Park and Visit Pembrokeshire.

The meeting focussed on the need for business support measures so long as uncertainty remains over the timetable for re-opening the economy in Wales.

Stephen Crabb said: “There is a lot of belief around that this summer will see another ‘staycation’ boom so long as the vaccination programme continues to make good progress and infection rates fall. Pembrokeshire has had a lot of national media coverage in recent months and could experience a bumper season but it’s crucial we get the re-opening right. There is a clear need for some kind of timetable to help businesses prepare appropriately and for clear rules to avoid confusion and contradictory messages.”

Paul Davies said: “It was a pleasure to hear from tourism businesses across Pembrokeshire about some of the challenges that they’re currently facing. The message was pretty clear – they want clarity from the Welsh Government and some timescales by which they can start to plan for reopening. I’ll certainly be taking back the concerns highlighted during the meeting and raising them with Welsh Government Ministers at the Senedd.”

Emma Thornton from Visit Pembrokeshire added: “Great to attend the Hospitality and Tourism Round table event today and to have the opportunity to discuss the ongoing challenges our industry faces over the coming months but also to share a collective optimism for what we believe will be a really strong year for tourism in Pembrokeshire when we are able to reopen and welcome our visitors back.

“Visit Pembrokeshire as the new Destination Management (DMO) for Pembrokeshire will be working closely with local stakeholders and businesses to help realise this opportunity in a sustainable and responsible way mindful of protecting what makes our beautiful county so special”

Stephen Crabb: Wants clarity for tourism businesses

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