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Potential fraud victims saved from losing half a million pounds

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POTENTIAL scam victims living in the Dyfed-Powys Police area have been saved from losing more than half a million pounds in just one year thanks to a fraud prevention scheme.

The ground-breaking Banking Protocol enables bank staff to contact police if they suspect a customer is in the process of being scammed, with a rapid response directed to the branch.

The scheme was launched in the autumn of 2016 as a way of identifying and protecting potential fraud victims when they visit a bank or building society. Dyfed-Powys Police joined in 2017 and has since received 49 calls for service from banks and building societies across the force.

In the past year, the protocol has prevented a loss of £561,520, and has allowed officers to identify 32 previously unknown vulnerable victims.

Paul Callard, of the Dyfed-Powys Police Financial Crime Team, said: “We know that the most vulnerable in our communities are being targeted and defrauded by heartless criminals, using a variety of methods.

“A common method for fraud offences to be carried out is by encouraging victims to go to their bank, building society or Post Office to withdraw cash or transfer money out of their account.

“Through the Banking Protocol, bank and building society staff can contact us directly if they have any concerns about someone withdrawing large amounts of money, or attempting an unusual transaction.

“We are able to identify and protect potential fraud victims, and by working in partnership with the finance industry and Trading Standards we can really make a difference and protect the most vulnerable.

“Thanks to the Banking Protocol we have succeeded in preventing over £500,000 being lost to fraudsters since autumn 2017 in Dyfed-Powys alone, and prevented the victimisation of some of the most susceptible.

“This is a testament to the impact that can be directly attributed to the Banking Protocol, and we are excited to see further positive success stories as we move forward.”

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Fishguard: Traws Cymru bus destroyed in vehicle fire

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THE TRAWS CYMRU T5 Bus caught fire on Friday evening (May 17) in Fishguard, no passengers onboard.

According to local reports, only the driver was in the bus, which was on the way back to the depot.

The Herald understands that the driver got off safely.

Police and fire service were at the scene and the blaze was quickly extinguished.

Bus enthusiast Jim Horrissey said on Facebook: “The bus was Optare Tempo X1200 YJ56 WUG.

“It had finished it’s device on the T11 and was heading back to Fishguard when the fire started. Nobody was hurt, and only the driver was onboard.”

The 19 year old bus was formerly on service with the Norfolk Green Line, which is owned by Stagecoach before being put into general Statecoach service.

It was most recently operated by Richard Brothers.

According to their website, The TrawsCymru T5 provides a regular and direct service along the scenic Cambrian Coast, linking Aberystwyth, Aberaeron, New Quay, Cardigan, Fishguard and Haverfordwest.

The cause of the blaze is under investigation.

Parked up: Bus before the fire

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Dementia Action Week

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LIBRARIES across the county will be supporting Dementia Action Week this month.

Dementia Action Week (20-26 May) aims to unite individuals, workplaces and communities to take action and improve the lives of people living with dementia.

“Unfortunately there are many people living with dementia in Pembrokeshire,” said Laura Evans, Library Development Officer.

“It is important that we do all we can to raise awareness of the condition and to help those people who are living with it.”

Reminiscence sessions will be the focus in some libraries, with members of the public invited to bring along old photographs of their local area to help people recall events, places or people.

Craft activities will be taking place to make ‘twiddle sheets’, that provide visual, tactile and sensory stimulation to people with dementia, with the finished sheets being donated to local groups and charities.

Libraries in Pembrokeshire offer a range of books about dementia, including the ‘Reading Well Books on Prescription for dementia’ collection.

The collection, which has been recommended by experts and endorsed by well-known charities and health organisations, provides information and advice for living well after diagnosis, as well as personal stories and practical support.

Information on all Dementia Action Week events taking place at local libraries will be available from:

· www.pembrokeshire.gov.uk/libraries-and-culture,
· on the Libraries Facebook page at www.facebook.com/PembrokeshireLibraryService
· or ask at your local library for details

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TPS scam alert issued

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PEMBROKESHIRE Trading Standards are warning local residents of a current telephone scam.

Callers claiming to be from the Telephone Preference Service (TPS) have been phoning residents asking them to pay for the service or to update their contact details.

In fact, the TPS is free – and it does not contact its customers to update their details.

“The TPS is the official service for people to register to opt out of receiving marketing phone calls to land and mobile telephones. It is free and once a phone number is registered, it remains on the list with no need for it to be updated,” said Sandra McSparron, Trading Standards Officer at Pembrokeshire County Council.

“If you have been contacted by phone asking you to pay for TPS services, or update your details, it is a scam.”

Pembrokeshire Trading Standards has also received a report of someone being phoned regarding national insurance fraud and asking for details of the person’s National Insurance number.

Trading Standards would advise people not to share this information with unknown callers.

· If you suspect a scam call, hang up and report it to the Citizens Advice Consumer Helpline on 03454 040506 / 03454 040505 (Welsh Speaker).

· Registering your telephone number with the TPS can be done via their telephone number 0345 070 0707 or the website www.tpsonline.org.uk

· The Trading Standards Team offers talks to any groups in Pembrokeshire advising how to spot and avoid scams and what to do if you or someone you know is receiving these contacts. For further details please phone 01437 764551 or email tradingstandards@pembrokeshire.gov.uk

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