News
999 service gears up for the busiest night of the year
THE EMERGENCY services 999 line has provided a lifeline for members of the public to contact the police, Fire, Ambulance or Coastguard for the last 80 years. It is the most memorable number in the UK and provides a vital service.
Six BT call centres handle the nation’s 999 calls in Northern Ireland, Scotland, Wales and the North of England, passing calls to the relevant emergency service.
In the past year, BT says it’s team handled more than 34 million calls at an average of 93,000 per day. Of those calls connected to the emergency services, 49% were for the Police, 47% Ambulance, 4% Fire and less than 1% for the Coastguard.
As most people are winding down to enjoy the festive celebrations, calls to 999 are expected to surge, with teams working around the clock to deal with the demands.
Ian Watson, 999 Manager at BT, commented: “Our busiest period of the year is from about 9pm on New Year’s Eve to 3am on New Year’s morning when we receive almost half a day’s calls in just six hours with a peak of up to 9,000 calls per hour.”
Jane Larkin, Control Room Manager at North Yorkshire Police, stresses the demand on the Police service, commenting: “During the festive period, the public still need the assistance of the emergency services who are on duty 24 hours a day, 7 days a week to provide a service. Traditionally from the Friday evening before Christmas up to New Year’s Day police forces deal with many extra calls.
The majority of these calls are from people in genuine need of policing services such as reporting people as missing, concern for people’s safety, attendance at serious road traffic collisions and violent incidents where excessive drinking has been a factor. In recent years there have also been requests for assistance caused by extreme seasonal weather patterns, such as flooding and heavy snow conditions.”
The 999 line handles thousands of critical calls but also some less well-judged requests. Calls that the police have received include:
- “The Off Licence has closed early”
- Requests for instructions on how to defrost a turkey
- Requests for a lift home from the Police because no taxis are available.
- “What time does Sainsbury’s close?”
- “Can I apply to the Police Station for a licence for Santa’s sleigh?”
- “My mobile phone is not working – can you help?”
- A report of someone who is not sleeping very well – can the Police recommend a solution?
- A man woke at home after drinking heavily wearing a pair of handcuffs and wanted to know how to remove them.
Jeremy Brown, Head of one of the Emergency Operations Centres commented: “Our staff work incredibly hard to make sure people get the help that they need as quickly as possible. On average they answer the call within just three seconds of it being put through by our colleagues at BT. At this time of year when our teams are dealing with a high volume of calls, we would urge people to think carefully before calling 999. The line exists to help in an emergency and calling unnecessarily distracts from those in need. If you are unsure whether to ring, try the 111 service first as even if you need an ambulance, it won’t delay help coming.”
As the front-line response team at BT and the emergency services gear up for the busiest night of the year, the public are advised to be mindful and only dial 999 in the case of an emergency
Charity
Bassetts Motor Group donates electric van to support lifesaving charity
BASSETTS Motor Group has donated an electric van to support the vital work of Wales Air Ambulance, providing a major boost to the charity’s day-to-day fundraising operations.
The South West Wales-based company has gifted a Citroën e-Berlingo for use until the end of the year — marking the first time the business has made a significant gift in kind to the charity.
Staff from Bassetts recently visited the charity’s headquarters in Dafen to hand over the vehicle, where they met with a medic and were given an insight into the critical care delivered by the service, including a tour of a rapid response car.
Ashley White, of Bassetts Motor Group, said: “Being a South West Wales-based business, we’ve seen first-hand the incredible work that Wales Air Ambulance does.
“We knew the charity relies heavily on fundraising and donations, so when we were looking for a cause to support, it felt like a natural choice.”
The van has been branded with the charity’s logo and information on how the public can support its lifesaving lottery.
Explaining the choice of vehicle, Ashley added: “We’re strong advocates of electric vehicles. Getting people behind the wheel often changes perceptions and helps overcome misconceptions about going electric.
“Citroën offered us a deal that made it possible for us to provide the van in this way, and we felt it would be perfectly suited to the charity’s fundraising needs.”
The Wales Air Ambulance delivers consultant-led emergency care across the country, bringing hospital-level treatment directly to patients and, where necessary, transferring them swiftly to the most appropriate specialist centres. This approach can save critical time and significantly improve survival and recovery outcomes.
The service operates through a unique partnership between the charity and the NHS, with the Emergency Medical Retrieval and Transfer Service providing highly skilled consultants and critical care practitioners who work onboard its aircraft and rapid response vehicles.
As a pan-Wales service, its crews cover the entire country, delivering emergency care wherever it is needed.
Nina Rice, Head of Fundraising High Value Partnerships at Wales Air Ambulance, said: “We are incredibly grateful to Bassetts Motor Group for this generous gift in kind.
“The use of the electric vehicle will make a real difference to our fundraising efforts, helping us reach more communities and raise vital funds.
“As a local company, Bassetts understands just how important our service is to people across Wales. This support will directly help us continue our lifesaving work.”
The charity must raise £13 million every year to keep its helicopters in the air and its rapid response vehicles on the road.
For more information, visit the Bassetts Motor Group website.
Community
Residents return home after major Carmarthenshire fire as probe continues
RESIDENTS forced to evacuate their homes following a major fire in Kidwelly have now been allowed to return, as emergency services confirm the scene has been stood down.
The blaze broke out at a property on Lady Street in the early hours of Tuesday (March 24), with emergency services called at around 4:20am. Several neighbouring homes were evacuated as a precaution while firefighters tackled the incident and assessed the safety of surrounding buildings.
In the latest update, Dyfed-Powys Police confirmed that officers have now left the scene and displaced residents were able to return to their properties on Thursday evening (March 26), following work to make the affected building safe.

The incident caused significant disruption in the town, with Lady Street remaining closed while further work is carried out to ensure the safety of the highway and surrounding structures.
Emergency services, including Mid and West Wales Fire and Rescue Service, were on the scene for several hours during the initial response. Crews were understood to have dealt with a serious property fire, prompting a large-scale emergency operation in the centre of the town.
While the immediate danger has now passed, authorities have confirmed that investigations into the cause of the fire are ongoing. Police are continuing to appeal for witnesses or anyone with relevant information to come forward.
Officers are particularly keen to hear from anyone who may have CCTV, doorbell, or dashcam footage from the area between 11:00pm on Monday (March 23) and 4:00am on Tuesday (March 24).
Anyone with information is urged to contact police quoting reference 027 of 24/3, either via 101, online, or anonymously through Crimestoppers.
Authorities thanked residents and the wider community for their patience during the incident, which saw homes evacuated and roads closed while emergency services carried out their work.
Further updates are expected as the investigation progresses.

Community
West Wales fire crews sharpen skills in major training exercise
FIREFIGHTERS from across west Wales took part in a large-scale training exercise designed to sharpen operational skills and strengthen teamwork.
Crews from the Western Division of Mid and West Wales Fire and Rescue Service attended the development day at Earlswood Training Centre on Sunday (March 22).
Personnel travelled from stations including Carmarthen, Tumble, Newcastle Emlyn, Milford Haven, Narberth and Pontyates to take part in the exercise.

Realistic scenarios
Firefighters were put through a series of realistic scenarios designed to reflect incidents they may face on duty.
These included house fires with people reported inside, kitchen fires, and multi-vehicle road traffic collisions. Crews also carried out specialist line rescue exercises as part of the day.
Support staff played the roles of casualties and members of the public, adding to the realism and allowing firefighters to test their responses in lifelike conditions.
Large-scale finale
The training culminated in a complex car fire scenario involving a vehicle inside a garage attached to a property, with reports of people trapped.
Teams worked together as they would at a real incident, tackling the fire while carrying out rescues within the building.

Building capability
The exercise was described as a success, helping to build operational confidence and improve coordination between different stations.
It also provided an opportunity for crews to share knowledge and specialist skills, strengthening the overall capability of the service.
The training forms part of ongoing efforts to ensure firefighters remain prepared to respond to a wide range of emergencies across the region.
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