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999 service gears up for the busiest night of the year

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THE EMERGENCY services 999 line has provided a lifeline for members of the public to contact the police, Fire, Ambulance or Coastguard for the last 80 years. It is the most memorable number in the UK and provides a vital service.

Six BT call centres handle the nation’s 999 calls in Northern Ireland, Scotland, Wales and the North of England, passing calls to the relevant emergency service.

In the past year, BT says it’s team handled more than 34 million calls at an average of 93,000 per day. Of those calls connected to the emergency services, 49% were for the Police, 47% Ambulance, 4% Fire and less than 1% for the Coastguard.

As most people are winding down to enjoy the festive celebrations, calls to 999 are expected to surge, with teams working around the clock to deal with the demands.

Ian Watson, 999 Manager at BT, commented: “Our busiest period of the year is from about 9pm on New Year’s Eve to 3am on New Year’s morning when we receive almost half a day’s calls in just six hours with a peak of up to 9,000 calls per hour.”

Jane Larkin, Control Room Manager at North Yorkshire Police, stresses the demand on the Police service, commenting“During the festive period, the public still need the assistance of the emergency services who are on duty 24 hours a day, 7 days a week to provide a service. Traditionally from the Friday evening before Christmas up to New Year’s Day police forces deal with many extra calls.

The majority of these calls are from people in genuine need of policing services such as reporting people as missing, concern for people’s safety, attendance at serious road traffic collisions and violent incidents where excessive drinking has been a factor. In recent years there have also been requests for assistance caused by extreme seasonal weather patterns, such as flooding and heavy snow conditions.”

The 999 line handles thousands of critical calls but also some less well-judged requests. Calls that the police have received include:

  • “The Off Licence has closed early”
  • Requests for instructions on how to defrost a turkey
  • Requests for a lift home from the Police because no taxis are available.
  • “What time does Sainsbury’s close?” 
  • “Can I apply to the Police Station for a licence for Santa’s sleigh?”
  • “My mobile phone is not working – can you help?”
  • A report of someone who is not sleeping very well – can the Police recommend a solution?
  • A man woke at home after drinking heavily wearing a pair of handcuffs and wanted to know how to remove them.

 Jeremy Brown, Head of one of the Emergency Operations Centres commented: “Our staff work incredibly hard to make sure people get the help that they need as quickly as possible.  On average they answer the call within just three seconds of it being put through by our colleagues at BT. At this time of year when our teams are dealing with a high volume of calls, we would urge people to think carefully before calling 999. The line exists to help in an emergency and calling unnecessarily distracts from those in need. If you are unsure whether to ring, try the 111 service first as even if you need an ambulance, it won’t delay help coming.”

As the front-line response team at BT and the emergency services gear up for the busiest night of the year, the public are advised to be mindful and only dial 999 in the case of an emergency

Business

Boost for town: Local celebrity Matt Baker to take on the Castle Hotel

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A WELL known local musician and radio DJ is to take on a landmark business in Haverfordwest. The nine bedroom Castle Hotel is probably one of Pembrokeshire’s best known venues – but Matt Baker says it is now under new management.

Matt Baker is not doing things slowly, with a planned opening of the premises on May 28 promising live music, good food and a relaxing atmosphere for all ages. For what is sure to be a postive piece of news for Haverfordwest’s ailing town centre, he is currently advertising for staff, thus creating jobs.

Matt, who previously ran The Tiddly, made his announcement on his Facebook page this morning (May 16), with hundreds of people liking the post and many more wishing him well with his new venture.

He wrote: “Well folks I got some exciting news.

“As most of you know cruise ships have been a big part of my life, 16 years on and off.

“In between that I did open my own pub here in Pembrokeshire call The Tiddly and worked me bottom off to provide a great place for people to come and switch off with live music every night.

“That unfortunately had to come to an end and I have missed it very much.
Well, seeing as I can’t go back to ships at the moment I’ve decided to take on an adventure I
“I’ve always dreamed one day I would own and that is a Hotel.

“It’s not just any Hotel, but one full of amazing history right here in the heart of Pembrokeshire and right in the Center of Haverfordwest.

“Everyone said when I was at The Tiddly “we love it here but we wish you were in town” as The Tiddly was 3 miles outside of Haverfordwest.

“I’m super excited to start a new chapter in my life and with the support of the people of Pembrokeshire and beyond and I’m hoping it will be life long.

“The Hotel has nine beautiful rooms on suite and a lovely restaurant area and a lounge/bar which I’m planning to have all up and running very soon, all been refurbished by the way.
We still are In uncertain times but I’m hoping we are at the back end and can enjoy each other’s company like before and socialise.

“I’m bringing back live music, good food and drink, and a place to come and switch off for all age groups with a comfortable and enjoyable environment.

“I’m planning for the 28th of May to be open, that’s in just under 2 weeks, but if you know me, you know I like a challenge.

“Please come support and follow all guidelines for now as we move forward in these new times.

“I will look forward to welcoming you to The Castle Hotel with open arms and let’s make more great memories together.

“See you soon Pembrokeshire and beyond!”

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‘Reach out to friends and family’ says Council Leader

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THIS week’s update from Cllr David Simpson, Leader of Pembrokeshire County Council:

‘Hello everyone, I hope you are all keeping well and safe.

‘I’d like to highlight that this week is Mental Health Awareness Week.

‘I’m very aware that the last 15 months has had a huge impact on our lives and, in some cases, our wellbeing.

‘Mental Health can be a hidden issue and we all need to be aware that some people may need some extra support.

‘On a personal level the lockdown restrictions have reminded me of the importance to talk to people and to ensure people are supported.

‘Supporting your friends and family can be as simple as a phone call to say hello. A quick hello can ensure people are ok and managing and can give someone a huge uplift.

“Our communities have done a fantastic job of supporting each other so please, Team Pembrokeshire, continue these efforts.

‘I urge you all to pick up the phone and say hello to your friends and family, as we all need to play our role in everyone’s wellbeing – talking about issues does make a difference.

‘If you are suffering from Mental Health or general wellbeing issues please reach out, do not struggle on your own, your friends and family can help and make a difference.

‘Please also take the opportunity to also view the website at https://www.mentalhealth.org.uk/campaigns/mental-health-awareness-week which has much more information and support.

‘I now want to take this opportunity to thank everyone involved in last week’s elections.

‘Elections take a phenomenal amount of organisation at the best of times but even more so in a pandemic situation.

‘To all those who ensured the smooth running of the elections process, thank you.

‘Congratulations to all the successful candidates and I look forward to working with them to further improve the lives of Pembrokeshire people.

‘We have now had further updates from Welsh Government and the next phase of the unlocking road map has been unveiled.

‘From Monday, 17th May, indoor hospitality can re-open.

‘Up to six people from six different households will be able to meet indoors in pubs, cafes and restaurants.

‘We have so many fantastic hospitality venues in Pembrokeshire who we know will be giving their customers a big welcome after so long away.

‘The opening of indoor hospitality will be a major landmark in our emergence from the pandemic and towards recovery.

‘While out and about please remember social distancing rules are still in pace, consider your actions on others, remember your footprint has an impact on our communities, so please tread lightly.

‘When you go home, leave with a smile – enjoy your days out, enjoy seeing your families and most importantly enjoy our beautiful county and please support us in keeping Pembrokeshire special – play your part and please be responsible.

‘I want to wish you all a lovely weekend and I look forward to talking to you all again next week through my update.

‘Thank you everyone.’

You can keep up to date with all the Council’s press releases here: https://www.pembrokeshire.gov.uk/newsroom

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Plan to rescue rare butterfly from extinction in Pembrokeshire

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THE PEMBROKESHIRE Coast National Park Authority is stepping up efforts to save the marsh fritillary butterfly, which was once widespread in Wales but is now close to extinction in Pembrokeshire.

Funded by the Pembrokeshire Nature Partnership, the new landscape scale strategy aims to improve the fortunes of the rare species, which relies on networks of flower rich marshy grasslands across the landscape.

Much of this habitat, which is home to the favourite food of its larva – the devil’s bit scabious (succisa pratensis), has been lost due to drainage, inappropriate tree planting and the neglect of traditional management of grasslands through light grazing with heavy animals such as cattle.

National Park AuthorityBiodiversity Officer, Sarah Mellor said: “The marsh fritillary in Pembrokeshire is now in a very precarious position. We think it has already become extinct in a number of areas in its former range and it has not been seen on the St Davids Peninsula since 2013. The population around Keeston and Tiers Cross is also now thought to be extinct.

“We must find a way to make space for wildlife in our landscape to ensure that nature can thrive for future generations. It is quite sobering to think this species could disappear from Pembrokeshire in my lifetime. We have a responsibility not to let this happen on our watch.

“Even in those areas where it remains we have seen dramatic declines, for example around Mychanchlogddu it used to be recorded from 32 sites, but since 2015 it has only been seen at seven sites.”

The National Park Authority has already stepped up its action to rescue the rare butterfly by assisting landowners to bring sites into suitable management through grant aid and providing suitable grazing animals through the Pembrokeshire Grazing Network and the Conserving the Park Scheme.

The new strategy will include mobilising Park Authority staff and volunteers to undertake targeted surveys at sites across the county, as well as helping landowners to manage their land in a sensitive way to help ensure the future of this rare butterfly.

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