Connect with us
Advertisement
Advertisement

Health

WG and BMA clash on GP standards

Published

on

AS THE growing crisis in West Wales’ GP services continues, the Welsh Government last week announced a new set of standards, which it claims will raise and improve the level of service for patients.

Recent National Survey results showed a decline in satisfaction with GP services from 90% being satisfied in 2016-17 to 86% in 2017-18 and 42% of participants found it difficult to make an appointment at their practice an increase from 38% in the previous year.

The Welsh Government says that ‘people in Wales should know what to expect when they need advice on their health and wellbeing, when they need to consult a GP or other healthcare professional and what other options are available to them’.

To support the above, the new standards are as follows:
• People receive a prompt response to their contact with a GP practice via telephone.
• Practices have the appropriate telephony systems in place to support the needs of people avoiding the need to call back multiple times and will check that they are handling calls in this way.
• People receive bilingual information on local and emergency services when contacting a practice.
• People are able to access information on how to get help and advice.
• People receive the right care at the right time in a joined-up way which is based on their needs.
• People can use a range of options to contact their GP practice.
• People are able to email a practice to request a non-urgent consultation or a callback.

The Welsh Government expects all GP practices in Wales, supported by their Local Health Boards, to meet these standards by March 2021. Financial support, which will be announced in due course, will be made available to GP practices to strive towards meeting these standards and ensuring patients across Wales know what to expect from their practice.

Vaughan Gething said: “I know GPs and their practice teams are under pressure to meet demand but I also know people’s expectations on GP access are not currently being met.

“Today’s announcement is not about putting additional pressure on our GP services, it is about them delivering a level of service patients in Wales should expect as a minimum. For many practices across Wales, the standards I’ve announced today will already be in place, but for others, this will be a journey of improvement. Over time I would like to see these standards developed further so that services are continually improving for the citizens of Wales.”

Responding to the Welsh Government’s announcement Dr Charlotte Jones, chair of the BMA’s Welsh GPs’ committee said: “GPs in Wales work extremely hard – often to the detriment of their own health – to ensure that patients are seen in a timely manner and this is reflected in the still very high satisfaction ratings.

“Whilst we accept, welcome and strive for better access for patients recognising the challenges patients face, the way to address this is to support GP practices to release capacity for patients who need their care. This can be achieved through improving recruitment of GPs, practice nurses and ensuring the wider multi-disciplinary primary and community care workforce are in place. It can be achieved through ensuring patients are empowered to self-care when appropriate. It can be achieved through resourcing supporting infrastructure for practices to take forward different ways of providing access; through properly supporting practices and enhancing the partnership model so that we have sustainable services available to patients.

“Imposing standards on an already overstretched workforce is not the best way to achieve the shared aim of improving access.

“We will continue to work with the Welsh Government to ensure that patients are seen in a way that is most suitable and appropriate for their need. This work needs to also include robust support for practices so that they have the resources they need to address the challenges they face on a day to day basis, where they are fire-fighting to meet ever increasing demand and thus enable them to have the capacity to develop their access arrangements for patients.”

Continue Reading

Health

Third day for hospital operation cancellations for ‘patient safety’

Published

on

HYWEL DDA University Health Board has confirmed that, in the interest of patient safety, planned inpatient operations scheduled for today (Wednesday 8 January 2020) have been postponed at Bronglais, Glangwili, Prince Philip and Withybush hospitals. Emergency surgery, day case procedures and outpatient appointments are continuing as normal.
These actions are in line with our escalation procedures to help manage patient flow and maintain patient safety during periods of peak pressure.
We have contacted patients affected directly so please attend as planned if you do not hear from us. Otherwise, please do not contact our appointments or outpatient teams unless absolutely necessary as they are very busy at this time.
Whilst the situation remains challenging, we are currently assessing our operating plans for the days ahead and, as per normal planning arrangements, these will be reviewed on a daily basis.
We will issue an updated statement when a large proportion of planned operations resume.
We apologise for an inconvenience this may cause patients who have had their operations postponed or who have had to wait longer than normal for their procedure.

Continue Reading

Health

Operations at all west Wales hospitals, including Withybush cancelled again today

Published

on

THE HEALTH BOARD has confirmed that, in the interest of patient safety, routine planned operations remain cancelled today (Tuesday 7 January 2020) at Bronglais, Glangwili, Prince Philip and Withybush hospitals.

Operations were also cancelled yesterday for the same reason.

The exception to this is emergency surgery and urgent cases wherever possible, as well as most day surgery, with the exception of Bronglais Hospital. All outpatient appointments are continuing as normal.

A spokesman said: “We are contacting patients affected directly so please attend as planned if you do not hear from us. Otherwise, please do not contact our appointments or outpatient teams unless absolutely necessary as they are very busy at this time.

“This situation remains challenging with the Health Board operating in line with our escalation procedures to help manage patient flow and maintain patient safety. This includes commissioning additional areas to accommodate patients who require overnight care and support from senior clinicians, managers and other staff not initially rostered to work over the weekend to support the review and care of patients.

“In collaboration with our Local Authority partners, we continue to implement our broader winter plan which is designed to help reduce demand for hospital admission and prioritise patients for care within their home environment over the wider winter period. Over the next few weeks, a number of staff taking on new and different roles will be coming into post to support patients to receive the most appropriate care for their needs in the most appropriate setting. These are resourced through the winter planning monies supported by Welsh Government, in addition to the money we invested ourselves as a Health Board.”

Continue Reading

Health

Withybush General Hospital cancels all operations citing patient safety

Published

on

WITHYBUSH HOSPITAL has taken the unusual step of cancelling all inpatient operations in the interest of patient safety.
Hywel Dda University Health Board said they have decided to cancel inpatient operation at Bronglais, Prince Philip, Glangwili and Withybush today (Jan 6).
The health board has asked people do not attend an emergency department or GP practice if you have symptoms of infectious illness such as diarrhoea, vomiting, fever or symptoms of flu. Flu and norovirus are circulating and for the majority of people, these can be treated safely at home.
However, the vulnerable – very young, frail elderly, living with long term or chronic conditions – or those with symptoms worsening should seek medical advice.
In a statement issued by the Health Board to The Pembrokeshire Herald, a spokesperson said: “It has been an extraordinary weekend for our health service, with critical pressures being felt across all of our hospital A&E departments, GPs and our community services.
“In the interest of patient safety, Hywel Dda University Health Board has made the decision to cancel inpatient operations at Bronglais, Glangwili, Prince Philip and Withybush hospitals today.
“We are contacting patients affected directly so please attend as planned if you do not hear from us. Otherwise, please do not contact our appointments or outpatient teams unless absolutely necessary as they are very busy at this time.
“If you are unwell, please be aware that you may experience long waits for a GP appointment and at our A&E or MIU units at this time, for which we wholeheartedly apologise. If there are other services you can use, such as community pharmacies, please do so.”
Dr Philip Kloer, Medical Director at Hywel Dda UHB, said: “First I’d like to thank all my NHS colleagues across our hospitals, primary care and in the community for their commitment to our patients at this highly pressurised time.
“This weekend saw our hospitals at a level of escalation not seen before and it is in the interest of patient safety that we have postponed planned operations today. I understand this may be frustrating for those who have waited for their operation and I apologise for this.
“In response to the pressures being experienced today, we are redeploying staff to areas where additional support is needed, including contacting staff currently on leave. We are also working with our colleagues in the local authority and the families of those well enough to be discharged to ensure our medically well can go home or to an appropriate care setting as soon as possible.”

Continue Reading
News3 hours ago

Narberth: ‘My mum’s camper was stolen and found burned out down the road’

A CAMPER VAN stolen on Thursday night in Narberth was found burned a short distance from where it was parked,...

Community7 hours ago

Dairy challenges Pembrokeshire kids to win £1,000 for their school

ECO-FRIENDLY kids in Pembrokeshire are being urged to get creative with recycling and win their school £1,000. The call comes...

News7 hours ago

Hook: Police and school confirm death of boy, 13

POLICE are investigating the sudden death of a 13-year-old boy from Hook on Wednesday (Jan 22) A police spokesman told...

News1 day ago

No action at Cardiff Airport over virus

THERE were no checks or screening at Cardiff airport this morning (Jan 23) as international concern continues to grow about...

Education3 days ago

No opt-out for learning about religion, relationships and sexuality

PARENTS will not be able to prevent their children from learning about religion, relationships and sexuality in the new curriculum....

Business3 days ago

Air Link Wales now flying from Haverfordwest

AVIATION company Flitestar Private Air have launched their new Air Link Wales Programme connecting Haverfordwest, Caernarfon and Cardiff with other...

News3 days ago

Pizza chain serves up new jobs

THIRTY new jobs have been created with the opening of a national pizza chain in Haverfordwest. Domino’s opened its new...

News3 days ago

Chopper crew helps to rescue surfer at Freshwater West

A WINDSURFER who got into difficulty was rescued from Freshwater West by rescue services on Sunday (Jan 19). HM Coastguard...

News4 days ago

Luke Evans to lead new ITV drama ‘The Pembrokeshire Murders’

MURDER MYSTERY and The Alienist star Luke Evans is to lead an ITV crime drama focused on west Wales. The...

Community4 days ago

Marisa celebrates in style with Chatty Man Alan Carr

A Slimming World Consultant from Whitland celebrated their group’s success by meeting chat show host and comedian, Alan Carr. Alan,...

Popular This Week