News
Thomas Cook crisis – here is what you can do if your airline goes bust
THE COLLAPSE of Thomas Cook, the world’s oldest travel company, has caused another holiday meltdown; leaving hundreds of thousands of travellers stranded and many half term and winter travellers without a holiday.
But when does your travel insurance kick-in with a crisis like this, and are there ways to protect yourself from the continuing travel issues the UK is facing? Can you buy travel insurance to protect yourself?
Fiona Macrae, from the consumer awareness initiative travelinsuranceexplained.co.uk, gives advice on what you should do if your holiday provider goes bust.
What if I have purchased my flight as part of a package holiday through a tour operator?
If you have purchased a package holiday from Thomas Cook, you will not be left out of pocket. Thomas Cook hold an Air Travel Organiser’s Licence (ATOL). This means they are responsible for your flight and accommodation arrangements if you are already abroad. Those who are already abroad should not panic, the Civil Aviation Authority are already working to bring holidaymakers back to the UK at the end of their holiday.
If you have a future package holiday booked with Thomas Cook, you can submit a claim and your money will be reimbursed.
If I made my own holiday arrangements, can I get compensation?
Travellers, who booked directly with Thomas Cook but have yet to travel, will have various avenues available to them to recoup their flight costs. If the flights are ATOL protected you will be able to make a claim to get the cost back. However, if they are not ATOL protected, travellers can approach their credit card provider (or if they paid by debit card, their bank) and obtain a chargeback form. However, they will not be able to claim back any other elements of their trip (hotel, car hire etc.) from their bank or credit card company which they have had to cancel because of the Thomas Cook collapse.
But will my travel insurer pay up?
Once you have exhausted all of the avenues detailed above, you can approach your travel insurer, but do not expect to be able to claim under the conventional cancellation, curtailment or travel delay sections of the policy. Most travel policies do not provide cover under these sections for the failure of an airline, tour operator or travel agent.
The section you are looking for will be called either Scheduled Airline Failure, or End Supplier Failure.
If your policy has Scheduled Airline Failure, then you will be able to claim back the cost of your flight if you are unable to travel, provided you purchased your policy before any formal announcements were made. If you are abroad the policy will pay the cost of a one-way ticket (in the class you originally booked) to get you back home. It will not cover your unused elements of the holiday such as hotel and car hire.
If your policy has End Supplier Failure then you get both the scheduled airline failure cover and the cost of any other elements of their trip (hotel, car hire etc) which you have had to cancel because of the Thomas Cook collapse.
Fiona Macrae from travelinsuranceexplained.co.uk said: “Thomas Cook customers should explore whether the travel arrangements they have booked are ATOL protected before checking their travel insurance policies to see whether they are covered for scheduled airline failure. This cover would provide cover for the costs of the flight (if they have not travelled) or the cost of a flight home (in the same class they travelled out in if they are already abroad), or end supplier failure, which would provide cover for the costs of the flight (if they have not travelled) or the cost of a flight home (in the same class they travelled out in if they are already abroad), and also things like hotels and car hire, which have been paid for and can no longer be used.
“In these uncertain times, we would urge anyone buying a travel insurance policy to look for one that provides the scheduled airline or end supplier failure. These policies may be slightly more expensive, but would be a couple of pounds well spent if you find yourself in a situation like this.”
Crime
Recycling company brought before Judge after JCB crushes employee
A PEMBROKESHIRE-BASED recycling company has been brought before a district judge after an employee was seriously injured by a JCB loading shovel.
TBS Recycling and Skip Hire appeared before Judge Mark Layton at Haverfordwest magistrates court earlier this week when company director, Steven Thomas, pleaded guilty to failing to discharge general health, safety and welfare duties to an employee.
The incident occurred on March 31, 2021, at the TBS recycling and skip hire unit which is situated at the Waterston Industrial Estate, between Neyland and Milford Haven.
“An employee of the company was working on the site when he spotted something caught in the wheel of a four-ton JCB,” commented a lawyer for the Health and Safety Executive.
“He went to clear it and the person who was in the [JCB] driving seat knew he was doing it. But he was distracted and believed the other employee had left. So he lowered the shovel, but it crushed him.”
As a result, the employee sustained crushed ribs and damage to his lungs and breathing.
“But he’s since made a good recovery,” said the Health and Safety Executive lawyer.
Steven Thomas, of Cross Farm, Walwyns Castle Road, Ties Cross, will be sentenced by Judge Layton when he sits at Llanelli Magistrates Court on June 6.
Crime
Pembrokeshire car salesman caught driving on cocaine
A PEMBROKESHIRE car salesman has appeared before a District Judge after being caught driving a cream BMW through Kilgetty after taking cocaine.
Fraser Finlay was stopped by police officers on the night of October 3, 2023, as he drove the vehicle along Clayford Road in Wooden.
The officers’ suspicions had been aroused when the trade insurance which covered his vehicle failed to show up on their system.
A roadside breath test was carried out which proved positive and Finlay, 25, was conveyed to a police custody suite where further blood tests were carried out for analysis.
These showed he had 20ug/L of cocaine in his system; the legal threshold limit is 10. He was also found to have 800 ug/L of the cocaine derivative benzoylecgonine in his system; the legal limit is 50.
“This conviction means that my client is most likely to see an end to his job,” his solicitor, David Williams, informed District Judge Mark Layton sitting at Haverfordwest magistrates court earlier this week.
“This is because he works as a car salesman.”
Finlay was disqualified from driving for 17 months. He was fined £450 and ordered to pay a £180 court surcharge and £85 costs.
News
Pembrokeshire hostel manager narrowly avoids jail sentence
A FORMER Pembrokeshire homeless hostel manager narrowly avoided a jail sentence this week after a District Judge was shown footage of her kicking a defenceless man as he lay drunk on the floor.
Linda Tysoe, 52, was seen walking over to Shaun Nelmes and kick him repeatedly. She was also seen hurling a can of tomatoes at his head.
As a result, Mr Nelmes sustained extensive lacerations to his face; images of his injuries were shown to the judge.
“The defendant admits the seriousness of her actions and she can see that they look aggressive,” probation officer Charmain Fox told District Judge Mark Layton when he sat at Haverfordwest Magistrates Court earlier this week.
“But over the last seven years, there have been many incidents of a domestic nature where the defendant was the victim. That night, she saw red and her actions were completely out of character.”
The assault took place on the night of October 1 when Mr Nelmes arrived at Linda Tysoe’s home. CCTV video footage shown to the court that was retrieved from her mobile phone showed that he was heavily intoxicated.
“He was extremely intoxicated, so she asked him to leave,” continued Ms Fox.
“When he left, he then tried to gain entry into the homeless hostel which the defendant was managing. She received calls from residents saying that he was outside, so again she tried to remove him but she saw red. She wanted to make clear that his behaviour was completely out of order.”
Ms Fox said that as a result of the attack, Tysoe has now lost her job.
“She is currently living in a caravan outside the family home,” she said.
Tysoe pleaded guilty to a charge of assault causing actual bodily harm. She was legally represented in court by solicitor Mr Michael Kelleher.
“My client has no previous convictions but she was the victim in previous matters involving the complainant [Shaun Nelmes],” he said.
“At the time this offence was committed, he was on a prison licence for assaulting her.”
Tysoe was sentenced to 16 weeks in custody, suspended for 12 months. She was ordered to complete 15 rehabilitation requirement days and must pay £85 court costs and a £154 surcharge.
“On October 1 last year your relationship came to an end and clearly something happened that night which caused this vicious and violent incident,” said District Judge Mark Layton when imposing sentence.
“You kicked him on the floor and threw a can at him which is believed to have been a full can of tomatoes that caused significant injury to his face. This crosses the custody threshold.”
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