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Welsh Water bill increase remains at or below inflation for twelfth year

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THE average water and sewerage bill is set to fall by 2% in 2021-22 the only not-for-profit water company in England and Wales has announced.

Welsh Water, which serves most of Wales, Herefordshire and parts of Deeside, has confirmed that the average household bill will be lower in real terms than in the previous year despite the additional financial pressures placed on it during the COVID-19 pandemic. The company has invested an extra £20million responding to the pandemic.

The average bill for 2021 – 2022 will be £446.82 and represents the twelfth consecutive year the company has kept the increase at or below the rate of inflation – the only water company in England and Wales to have achieved this. The new bill will be £96 lower in real terms compared to the 2009 – 2010 bill.

The company, providing water and wastewater services to over three million customers, has played a key role in protecting public health during the pandemic with operational colleagues maintaining its vast water and wastewater networks. It also further ramped up support for customers by arranging flexible payment plans for household customers struggling to pay their water bills. As a result, the company is now supporting 139,000 customers through its range of affordability tariffs – which is more than any other water company.

Furthermore, it temporarily added an additional 330,00 customers to its Priority Services Register. The company also recognised the impact of the pandemic on its business customers and temporarily suspended charges to around 45,000 businesses affected by the first UK lockdown.

Welsh Water has also provided £300,000 to community projects through its Community Fund, including £106,000 to 106 food banks (through the Trussell Trust), 105 community projects and other partnerships with BITC Cymru, Community Foundation Wales and Prince’s Trust Cymru.

In response to the pandemic, Welsh Water rapidly expanded its remote working technology to allow its entire contact centre to move to home working in March, and also started “virtual inspections” to support customers to resolve issues without needing to go to their property. These new ways of working have enabled the company to retain its position as the only water company to appear in the top 50 companies of the Institute of Customer service’s UK Customer Satisfaction Index.

The company has also continued with its commitment to invest in new talent. This has included recruiting over 30 new apprentices over the year with this set to continue over the coming years.

Welsh Water’s Chief Executive Peter Perry said: “Despite what can probably best be described as the most challenging years we have faced, I’m proud that we’ve been able to continue with our record of keeping price increases for the average household bill below the rate of inflation. It also reflects the strength and benefit of our operating model which means we are able to meet these kinds of challenges while at the same time keeping bills affordable for customers. We’ve also been able to continue with our planned investment programme and over the course of the year we will have invested £346 million improving services to customers and protecting our valuable environment. We are also expecting to invest £367 million in the coming year.

“We do appreciate however that the great economic uncertainty the pandemic has brought with it and that there undoubtedly will be tough times ahead. That is why we already offer a range of assistance tariffs for anyone genuinely struggling to pay and I would urge anyone worried about paying their bill to get in touch so we can see what assistance can be provided”.

Rhodri Williams, Chair of CCW Wales, said: “It will come as a relief to struggling households that the average bill will fall but we must not lose sight of the fact that many customers are still missing out on financial assistance that could help see them through Covid-19.”

“Water is often overlooked when it comes to saving money but trialling a water meter for up to two years or seeing if you’re eligible for Welsh Water’s HelpU tariff if you’re on a low income could potentially shave hundreds of pounds off your annual bill.”

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Launch of Haverfordwest Castle Conservation Management Plan

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MEMBERS of the public are being asked to help shape the future of Haverfordwest Castle as a draft Conservation Management Plan (CMP) is launched.

One of Pembrokeshire’s most important historical assets, the Castle is owned by Pembrokeshire County Council, which has produced the CMP.

The plan:

▪ sets out the significance of the castle and describes how the building will be protected with any new use, alteration, repair or management; 

▪ will help with the planning of maintenance, conservation and repair work and adaptation of the site to meet new or changing uses; 

▪ will help promote understanding of the site and look at improving public access and activities for local people and visitors; 

▪ will support proposals to conserve the castle and adaptations of the site in response to climate change; 

▪ and underpin funding applications to support improvements

An engagement exercise has been launched alongside the Plan, giving members of the public with an interest in the historic and/or environmental significance of the castle an opportunity to comment on the document and share their views.

To take part in the engagement exercise, please click on the following link: 

https://haveyoursay.pembrokeshire.gov.uk/regeneration-communities

The deadline for responses is Sunday, March 28, 2021.

 

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Natural Resources Wales approves Ireland-UK interconnector licence

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GREENLINK INTERCONNECTOR LIMITED says it welcomes the decision by Natural Resources Wales (NRW) to approve its application for a Marine Licence for the Greenlink electricity interconnector project, which will link the power markets of Great Britain and Ireland.

An important project for Pembrokeshire, and the UK as a whole, NRW’s go-ahead is one of several consents required for the construction of the project and covers installation of the marine cable in UK waters.

The approval is a major milestone for Greenlink and joins the onshore planning consents granted unanimously in July last year by Pembrokeshire County Council and Pembrokeshire Coast National Park Authority.

Greenlink’s proposed 190km subsea and underground electricity cable will run beneath the Irish Sea to connect National Grid’s Pembroke Power Station in Wales and EirGrid’s Great Island substation in County Wexford, Ireland. It will have a nominal capacity of 500 MW.

The Wales-Ireland link is just one of four interconnectors being installed

Nigel Beresford, CEO for Greenlink Interconnector Limited, said: “We are delighted by Natural Resources Wales’s decision to grant this licence. This marks a significant milestone for Greenlink and another important step towards project construction, which we expect to commence later this year.

“The Greenlink team has worked constructively with Natural Resources Wales and Welsh marine stakeholders to find workable solutions to the many technical and environmental challenges facing a large infrastructure project like this, and this has been reflected in the quality of the final proposal.

“The thorough environmental and technical assessments we have undertaken, supported by the practical and value-adding feedback we have received from key marine stakeholders, have ensured that we move forward confident that we are delivering a well-designed project with the interests of the Welsh marine habitat at its core.”

The subsea section of the cable will be approximately 160km in length and uses high voltage direct current (HVDC) technology. The preferred route and installation methods were chosen following the conclusion of subsea surveys and consultation with key stakeholders.

In Ireland, a Foreshore Licence application was submitted to the Department of Housing, Planning and Local Government (Foreshore Unit) in 2019 and the onshore planning application was submitted to An Bord Pleanála in December 2020.

Greenlink is one of Europe’s most important energy infrastructure projects and brings benefits on both sides of the Irish Sea for energy security, regional investment, jobs and the cost-effective integration of low carbon energy. The project will offer important local supply chain opportunities and plans are being drawn up for ‘meet-the-buyer’ events in the local area prior to construction.

Once fully consented, Greenlink is expected to have a three-year construction programme, with commissioning planned by the end of 2023.

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Appeal from Fire and Rescue Service to install working smoke alarms

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AT 01:17am this morning, Tuesday, March 2, 2021, crews from Milford Haven were called to a property fire in the Hakin area of Milford Haven.

The fire was confined to a pan on a stove in the kitchen area and extinguished by firefighters using two breathing apparatus, a hose reel jet and a thermal imaging camera.

Crews also ventilated the property and fitted smoke alarms within the property.

The Fire Service left the incident at 02:00am.

Watch Manager Alun Griffiths, Mid and West Wales Fire and Rescue Service, said “This fire was the result of cooking left unattended. It is so important to remove all pots and pans from a heat source when you are called away from the cooker.

“Thankfully, the occupiers of the property managed to exit the property before our firefighters arrived, but it could have ended very differently as there were no smoke alarms fitted in the property.
“I cannot stress enough the importance of installing working smoke alarms in your homes and testing them regularly. In the dreadful event of a fire, they can alert you to the danger sooner and could mean the difference between life and death.

“As a Fire and Rescue Service, we provide Home Fire Safety advice which is free of charge. We also offer Safe and Well Visits which you can arrange by phoning us on 0800 169 1234 or by visiting the Mid and West Wales Fire and Rescue Service website.”

For further Home Fire Safety advice or to talk about the possibility of a Safe and Well Visit by Fire and Rescue Service personnel, please phone us on 0800 169 1234.​​​ Alternatively please complete an online Request a Safe and Well Visit​ form on the Mid and West Wales Fire and Rescue Service website: https://www.mawwfire.gov.uk/eng/your-safety/in-your-home/

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