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Council tenants could face two-year wait for repairs

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COUNCIL TENANTS waiting for maintenance to be done on their homes could face a delay of up to two years according to council officers.

As a result of the Covid-19 pandemic, Pembrokeshire County Council’s Housing team has prioritised emergency works and some tenants have become unhappy at the amount of time being taken.

Now, as the lockdown is being eased once again, the council are looking at clearing what has been described as a ‘huge backlog of maintenance’.

At Thursday’s Services Overview and Scrutiny Committee, councillors heard an update on housing building repairs and maintenance.

Peter Nicholas, Operations manager, said that once the floodgates open, it could be up to two years before they get on top of the backlog of work.

The council is looking at ways of improving this and will be looking to take on more contractors in the summer.

Cllr Michelle Bateman, Cabinet member for Housing, said that they hadn’t considered they would still be in the same position a year after the start of the pandemic and said its impact on housing had been ‘huge’.

She praised the housing team for their hard work in turning around a number of properties for use by homeless people and the building maintenance team for their work in getting schools ready.

The Council’s Chief Housing Officer, Gaynor Toft, said that there would be a ‘significant period of catch up’ and that they would not be able to respond to everybody as they would like. She pleaded with people who are waiting for work to be done to ‘be patient’ adding that they had a small number of staff who were taking on large volumes of work. Councillors shared their views on the work that had been carried out throughout the pandemic but Cllr Jonathan Preston said he had heard a couple of incidences where contractors had turned up to a house without PPE and said that one tenant was left feeling ‘quite intimidated’.

Cllr Tom Tudor called for a list to be done on work that had been carried out in different wards and said that some people felt they weren’t getting any feedback once they had reported an issue.

Cllr Bateman said the council was on a ‘digitisation journey’ which would make reporting much easier and provide feedback on issues.

She went on to say that a number of new builds in the county had been built with low cost maintenance in mind for the future so that the houses could be easily adaptable to people’s needs.

The council will be looking for people to help clear the backlog of work and Operations manager Peter Nicholas said that although they had taken 31 trades people in 2017, it was evident that they were ‘scraping the bottom of the barrel’.

He added that they would be changing their strategy on their tendering process and categorising works which would hopefully attract some of the smaller contractors in the county.

The council has also signed up to the shared apprentice scheme which would help apprentices get the experience they need and Peter added that as they had contact with them in their early years as a tradesperson, they could potentially take them on in future.

Peter was also asked about the backlog and he said that once a call had come in they would assess its urgency but added that a work which may not have been an emergency at the start could have become one which meant that would have been dealt with also.He described the non-urgent work as a ‘big unknown’ but said that items were being looked at regularly.

The council would normally deal with 10-12,000 emergencies in a year but in the last year that had gone up 16,000.Advertisements calling for contractors will be going out in June and July this year and officers are hopeful that more people will be encouraged to get involved. Cllr Michelle Bateman said there would be an element of managing expectations in the next year but said they needed to be honest with tenants about where they are and have open and clear communications. She added they did not want to over promise for fear of leaving some people feeling let down.

Councillors received the report while Cllr Tudor proposed that a letter of thanks be sent to all the housing and maintenance teams fortheir work during the pandemic.

Community

County Hall to offer space for community banking

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A CALL for Pembrokeshire County Council to potentially change its banking arrangement with Barclays, after it closed its Haverfordwest branch has been turned down, but County Hall is to offer space for community banking.

Barclays Bank, on the town’s High Street, is to close on May 10.

The council has had a banking services contract with Barclays since 2013.

Councillor Huw Murphy, in a notice of motion heard by Pembrokeshire County Council’s Cabinet meeting of April 22, asked the council to review its banking arrangements with Barclays following the announced closure.

e said the loss of a branch “not only impacts upon town centres and businesses but also disproportionately impacts the elderly who are less likely to embrace on-line banking options”.

A report for Cabinet members said, in terms of the impact on Pembrokeshire residents, Barclays has said that it is “not leaving Haverfordwest and [will] continue to provide face-to-face support for those who need it” via community locations.

Two options were presented to Cabinet: to retender the banking services contract, and, the favoured, to work with Barclays to ensure a community location is set up in Haverfordwest.

Members heard the costs associated with moving to a new banking service provider could be in excess of £50,000.

For the second, favoured option, members heard Barclays was in discussions with the council about a location for potential community banking.

Cabinet Member for Corporate Finance Cllr Alec Cormack, after outlining the risks in the report for members, and moving the notice be not adopted, said he had “considerable sympathy” with Cllr Murphy’s notice.

He told councillors there was a glimmer of light for banking arrangements in the county, with an agreement now signed for two ground floor rooms at County Hall, Haverfordwest, to be used for community banking.

From April 25, the rooms will be available on Wednesdays, Thursdays, and Fridays, members heard.

Cabinet Member for Planning & Housing Delivery Cllr Jon Harvey also said he had “a lot of sympathy” for the motion, adding: “It’s excellent news a deal has been struck to occupy the ground floor rooms three days a week; hopefully this will mitigate, to a certain amount, the closure.

“If we can work with the respective banks to get a community-type approach let’s move forward.”

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Haverfordwest interchange: Next stage of £19m project backed

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The second stage of building Haverfordwest’s near-£19m transport interchange has been backed, with senior councillors hearing it could cost the council more to not support it.

The transport interchange, which includes an integrated bus station and construction of a new multi-storey car park, is part of a wider series of regeneration projects in the county town.

The total cost of the scheme in the approved budget is £18.881m, £1.987m from Pembrokeshire County Council; the remainder, £16.894m, from an already-awarded Welsh Government grant.

To date, £3.425m has been spent on advanced works, including the demolition of the old multi-storey car park and a temporary bus station.

Members of Pembrokeshire County Council’s Cabinet, meeting on April 22, were recommended to approve the award of the Stage 2 construction contract for the Haverfordwest Transport Interchange.

The report for members listed two simple options for Cabinet, to authorise the award of a contract, recommended, or to not.

For the latter it warned: “It is envisaged Welsh Government will withdraw the funding awarded and the council would need to repay grants received to date; £10.322m has been received to date of which £3.376m has been offset against expenditure.”

It added: “Cost to cease this project could cost PCC more in terms of grant repayment and any capital work required to make good. PCC match contribution for the project is forecast as £1.987m of the £18.881m.”

Planning permission for the interchange was granted in 2022, with a temporary bus station constructed that year and the old multi-storey building demolished in 2023.

That year, members of the county council’s Cabinet agreed a temporary car park will be sited on the demolished remains of the old multi-storey car park until the Haverfordwest Public Transport Interchange – delayed as no compliant tender had been found at the time – is built.

Speaking at the meeting, Deputy Leader Cllr Paul Miller said: “The interchange is an important part of the regeneration of Haverfordwest, it will not regenerate Haverfordwest on its own, it is part of a wider process. The alternative to us being engaged is we simply allow it to decline and fail.”

He said the interchange was about “making it easier to visit Haverfordwest,” making parking provision “really straightforward, making it easy and convenient as possible”.

Cllr Miller said not progressing with the scheme would risk the grants already obtained, meaning the council could potentially foot the bill for costs to date, at a greater level than progressing.

He said the cost options were a near-£2m subsidised council involvement for the whole scheme or the £3m-plus spent to date if the scheme was ended, which would leave the car park as it is now.

“It’s pretty reasonable that if they give us the money and we don’t build a transport interchange they’ll be looking for that money back,” Cllr Miller said.

He said previous figures from parking revenue – back in 2019 – amounted to £100,000 a year; and could be expected to at least double on a “like-for-like” basis following the increase in parking charges.

Members, after a private and confidential session over the actual contract details, agreed to proceed with the scheme, awarding the contract to Kier Construction Western and Wales.

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RNLI prepare for summer with medical training exercise in Pembrokeshire

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RNLI lifeguards from the north Pembrokeshire team, volunteers from St Davids RNLI and St Davids Coastguard Rescue Team came together at Whitesands beach on Thursday (18 April), for a multi-agency medical training exercise. Pembrokeshire RNLI lifeguards and St Davids volunteer lifeboat crew took part in a multi-agency medical training exercise alongside St Davids Coastguard Rescue Team in preparation for the upcoming summer season.

The Coastal Medicine programme was set up six years ago at the suggestion of clinicians from Hywel Dda University Health Board. The aim of the programme is train lifeguards, lifeboat crews and HM Coastguard teams in working collaboratively when responding to medical incidents on the coast.

Clinicians from Hywel Dda work with RNLI staff to design exercises simulating mass-casualty incidents on land and afloat. The exercises allow lifeguards, lifeboat crews and Coastguard teams to practise and test their rescue response and casualty care.

The simulated incident at Whitesands involved a medical incident at sea leading to a boat going out of control and ploughing through a group of swimmers causing multiple injuries. RNLI lifeguards responded to casualties on the beach while St Davids inshore and all-weather lifeboat crews dealt with the situation at sea. St Davids Coastguard Rescue supported RNLI colleagues as they would in a real-life scenario.

In total there were six casualties to treat, all of whom were given the immediate medical care by the teams on scene. As in a real-life scenario, they were then prepared to be handed over to the care of the Ambulance Service.

Roger Smith, RNLI Area Lifesaving Manager said: ‘The scenario was based on a real-life incident, it’s so important that we train in dealing with challenging situations.

‘The RNLI lifeguards, lifeboat crew, and the Coastguard rescue team worked really well together collaborating together to achieve the best possible result.

‘The feedback from all the participants was really positive, and our medical colleagues were very complimentary about the competence shown and the inter-agency co-operation.

‘This scenario training gives confidence to our lifeguards and lifeboat crews, and ensures the teamwork and communication is already in place ready for real-life incidents.’

Martin Charlton, an RNLI lifeguard in north Pembrokeshire said:

‘Last night’s exercise was a great opportunity for me and my colleagues on the lifeguard team to upskill ahead of the summer season.

‘We regularly attend incidents in the season that require a multi-agency response. These scenarios are a brilliant opportunity to prepare for the the most challenging situations.

‘The team and I thoroughly enjoyed the exercise and feel better prepared for the season as a result.

‘It’s always a pleasure working alongside the Coastguard rescue team and the lifeboat as one crew.’

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