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New measures to boost resilience of 999 call system

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A GOVERNMENT review published today helps to bolster the resilience of the 999-call handling system following a technical fault last summer
The incident, the first in nearly 90 years, has sparked the introduction of further safeguards to ensure continued public trust in the emergency call handling system
Measures are aimed at ensuring a swift and coordinated response to similar incidents in the future
New measures will boost the resilience of the 999-call handling system, after the first technical fault of its kind in almost a century affected the platform last summer.

A notification system between BT, the emergency services and UK Government has been put in place to ensure all ambulance trusts and police forces can rapidly enact a coordinated response.

In the unlikely event of a future incident, the Government would also issue public advice on what to do to continue to reach the emergency services.

The new measures come as the Department for Science, Innovation and Technology has today (21 March 2024) published a review into the extremely rare incident which occurred last July and established six recommendations to bolster the robustness of the system.

While the emergency call service has historically proven itself to be very resilient, the review represents an important move to ensure any potential future risks to the public are minimised.

The most pressing recommendation has already been completed, with BT implementing immediate improvements to its systems to prevent similar future occurrences.

In the immediate aftermath of the event, BT launched a comprehensive investigation into the fault and published their report on 29 July 23, taking full responsibility for the disruption and recognising the critical national importance their 999 infrastructure plays.

Secretary of State for Science, Innovation and Technology Michelle Donelan said:

“The incident in June of last year marked the first significant disruption to the 999 system in nearly 90 years. We are determined to prevent history from repeating itself, with public safety being absolutely paramount.

“This is why, following a thorough review of the incident, we are working with BT to establish enhanced resilience measures, ensuring the UK is always prepared to effectively address major emergencies.

“The government remains steadfast in its commitment to safeguarding the public’s safety and well-being.”

Alongside measures to improve risk management and communications, the new recommendations focus on enhancing the UK Government’s oversight during potential future incidents.

The Cabinet Office will coordinate efforts to instil greater clarity on responsibilities and accountability for the 999 system’s resilience to a range of challenges. These include cyber-attacks, natural disasters, high numbers of calls, and simultaneous incidents, ensuring the system is robust and can effectively respond to a wide range of emergency scenarios in the future.

These improvements will be made by testing of the Government’s 999 Strategic Incident Group – a dedicated cross-system incident notification and response protocol – and establish guidance to help emergency services and the Government communicate with the public during call system incidents.

To further enhance public awareness and preparedness, a cross-government communication plan will also be developed by the end of April, creating a central point of public advice for various scenarios involving potential disruptions to 999 calls and covering all four nations of the UK.

The review has drawn on the evidence and expertise of all relevant stakeholders, including Emergency Authorities, BT, Ofcom, Government departments, the Devolved Administrations, and Local Resilience Forums. 

All recommendations are to be implemented by the end of April 2024.

Howard Watson, Chief Security and Networks Officer, BT Group, said: “At BT Group we take great pride in underpinning the national 999 service and recognise the critical importance our infrastructure plays. The level of disruption to the service on Sunday 25 June 2023 has never been seen before and we are sincerely sorry for the distress caused.

“While no technology is 100% resilient, we have built a highly robust network with multiple layers of protection to connect the public to blue light services in their time of need. We take our responsibility to the emergency services and the public seriously, and on this occasion we fell short of our own high standards for the 999 service.

“As outlined in the Government’s Post-Incident Review, we have put in place a comprehensive improvement plan to prevent this series of events reoccurring. We are also committed to working with all 999 stakeholders to continue to improve end-to-end resilience of the system.”

Chair of the 999/112 Liaison Committee and Assistant Chief Constable Catherine Akehurst said: “I welcome the findings of the review, which has had public safety at the forefront. Although this incident was extremely rare it is essential that we learn the lessons from it, and the review’s recommendations will further strengthen arrangements across the country. This includes coordination across all partners in the system – across BT, the Emergency Authorities around the country, and Government – to ensure public can continue to access the emergency services whenever they need to.”

The UK Government will continue to work closely with BT and industry stakeholders to provide reliable access to the UKs emergency services. The recommendations detailed in the Review will be overseen by Senior Government Officials to ensure the continued resilience of the Public Emergency Call Service.

 

Business

Main Street Music to close retail shop as owner focuses on handmade guitars

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A POPULAR Pembrokeshire music shop is changing the way it operates, with Main Street Music confirming it will no longer trade as a retail shop from September 1.

The business said there will be an immediate 15% sale on all stock, but stressed that Main Street Music is not disappearing completely.

The owner said the decision had been made “with a heavy heart”, adding that the shop’s closure as a retail outlet would be a loss for Pembrokeshire as the county’s last professional guitar dealership.

He said his long-term passion had always been making musical instruments, something he had done since his teenage years, later receiving scholarships and a fellowship for his studies.

After college, he was given the opportunity to buy the business at the age of 24.

He said: “I have had an amazing time running this shop, giving it everything I’ve got, met some wonderful people and sold some incredible guitars.”

Although the business itself remains successful, he said tighter retail margins, dealership pressures and rising costs had made it difficult to grow in a way that would allow him to employ others and spend more time in the workshop.

The shop will eventually reopen as an appointment-only workshop and showroom for handmade guitars and repairs.

Current repair work will continue on a case-by-case basis by appointment only.

Main Street Music thanked customers for their support over recent years, saying the owner was proud of where the shop had been taken.

Caption:

Main Street Music will close as a retail shop from September 1, but will continue as an appointment-only workshop and showroom for handmade guitars and repairs.

 

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Business

Fishguard and Goodwick Bowls Club set to appeal council’s refusal of signage

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A Pembrokeshire sports club, which was recently refused permission by the council to keep advertising signs which support its activities, is looking to fight that decision.

Earlier this month, in an application refused by Pembrokeshire County Council on the grounds of visual impact, Fishguard & Goodwick Bowls Club sought retrospective permission for up to 36 signs on land close to the town’s Phoenix Centre.

The signs, which the applicants said provide “an important source of revenue for the Fishguard and Goodwick Bowls Club, supporting the ongoing operation and maintenance of local community sporting facilities,” had been in place for some 18 months, being removed ahead of the formal planning application.

Speaking after the refusal, Richard Brind, club captain of Fishguard & Goodwick Bowls Club, said the club had discussed challenging the decision, and had been taking advice from local county councillors about the best potential route, with options including a direct appeal through the Welsh Government’s PEDW (Planning and Environment Decisions Wales).

“We acted in good faith as we believed we had permission from a PCC department to install the signs.

“The irony in all of this is we actually paid PCC to have the signs made by their sign making department (who were the department that told us it would be OK to install the signs on our fence).

“The landlord of the grounds which is PCC have told us that they had no objection to us installing the signs, providing planning is granted.”

Mr Brind added: “I’m disappointed with the way the planning department have handled the process, not the decision, but I do think that was wrong; other sports clubs have signs up in the area, it doesn’t seem right.”

On the financial implication, he said: “Unfortunately, the costs of everything goes up, the costs to maintain the green are not covered by our membership, this year we’re probably going to spend £5,000. The money from the signs was certainly helping to keep the club viable, if we don’t get that money from somewhere, maybe through increased fees; membership would have to go up by a half, from £80 to £120.

“The funding we receive from the ads, it’s not vital but it’s a definite help, losing it would be ‘death from 1,000 cuts,’ money slowly trickling out.”

He finished: “I could understand it if it was an area of outstanding natural beauty rather than a car park, where we are we’ve got Jewsons and a petrol station.”

A spokesman for Pembrokeshire County Council said: “The Local Planning Authority has considered the application in accordance with the Town and Country Planning (Control of Advertisements) Regulations 1992 (as amended), which require due consideration of the impact signage would have on visual amenity and public safety.

“While comments regarding advice the applicant received from other council departments and landowner consent are noted, each application must be determined on its own merits with regard to relevant policy and legislation.

“The Authority recognises the club’s valuable role in the community; however, financial considerations are not material to the assessment of advertisement consent.

“Whilst there is a right of appeal to Planning and Environment Decisions Wales (PEDW), the Local Planning Authority remains willing to engage with the applicant regarding any revised proposals they may wish to present.”

 

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Business

Government backs high street with crackdown on cheap imports

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MINISTERS have announced plans to speed up reforms aimed at helping high street businesses compete with online retailers and overseas sellers.

The Treasury said changes to low-value imports will now be brought forward by six months, with customs duty relief on goods worth £135 or less set to be scrapped from October 2028.

The move is designed to stop online retailers gaining an unfair advantage over shops, pubs, restaurants, hotels and other high street businesses.

At present, many cheaper imported goods can enter the UK without customs duty, a system which ministers say has left traditional retailers at a disadvantage.

The Government is also reviewing how VAT is collected from businesses trading through online marketplaces, amid concerns that some sellers are failing to pay the tax they owe.

The Treasury said revenue raised from tougher VAT enforcement would be used to help improve the business rates system for high street firms.

Dan Tomlinson, Exchequer Secretary to the Treasury, said: “This action tackles the unfair competition and dodgy businesses that are doing real damage to our high streets.

“And by making sure that tax is paid when it’s owed, we can raise revenue to put back into improvements to the business rates system for pubs, restaurants, hotels and other high street businesses.”

The package also includes a consultation on VAT reform for land used in new social housing developments.

Ministers say the change could help speed up the delivery of affordable homes by making the tax system better reflect how social housing schemes are developed.

The Treasury said the measures form part of wider plans to make the UK tax and customs system simpler, fairer and more focused on economic growth.

 

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