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£350k fine for company which made 75m nuisance calls

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A COMPANY which made 75 million nuisance calls in four months has been fined £350,000 by the Information Commissioner’s Office (ICO).

Miss-sold Products UK Ltd made the automated marketing calls between November 16, 2015, and March  7, 2016. The calls contained recorded messages, primarily promoting PPI compensation claims, but the company did not have the recipients’ consent for making marketing calls, which is against the law.

It also broke the law by failing to identify the organisation making the calls, while it used so-called ‘added value’ numbers that generate revenue when an individual calls the number, which is then apportioned and passed to associated companies and the network carrier.

The ICO received 146 complaints from the public about Miss-sold Products. Some people were called on multiple occasions. Others said they were unable to opt out of receiving the calls. Some expressed further distress as they were concerned that calls late at night may have been from family members or those to whom they provided care.

The director of Miss-sold – which had its registered office at 10A North Road, Milford Haven, Wales, before it was moved in 2017 to Darlington, County Durham – had applied to strike it off the Companies House Register but the ICO has blocked the move pending enforcement action.

This is to allow all options to be considered for recovery of the penalty, and for the actions of the director in running the company to be fully scrutinised.

ICO Enforcement Group Manager Andy Curry said: “This company blatantly ignored the laws on telephone marketing, making a huge volume of intrusive calls over a short period of time and without any apparent attempt to ensure they had the consent of the people they were harassing.

“The ICO will come down hard on rogue operators who want to treat the law and the UK public with contempt. We hope the Government will bring forward plans to introduce personal liability for directors as a matter of urgency, to stop them from escaping punishment after profiting from nuisance calls and texts.

“In the absence of a change in the law, the ICO will continue to face challenges in the recovery of penalties, and rogue directors will think they can get away with causing nuisance to members of the public.”

 

Charity

Bassetts Motor Group donates electric van to support lifesaving charity

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BASSETTS Motor Group has donated an electric van to support the vital work of Wales Air Ambulance, providing a major boost to the charity’s day-to-day fundraising operations.

The South West Wales-based company has gifted a Citroën e-Berlingo for use until the end of the year — marking the first time the business has made a significant gift in kind to the charity.

Staff from Bassetts recently visited the charity’s headquarters in Dafen to hand over the vehicle, where they met with a medic and were given an insight into the critical care delivered by the service, including a tour of a rapid response car.

Ashley White, of Bassetts Motor Group, said: “Being a South West Wales-based business, we’ve seen first-hand the incredible work that Wales Air Ambulance does.

“We knew the charity relies heavily on fundraising and donations, so when we were looking for a cause to support, it felt like a natural choice.”

The van has been branded with the charity’s logo and information on how the public can support its lifesaving lottery.

Explaining the choice of vehicle, Ashley added: “We’re strong advocates of electric vehicles. Getting people behind the wheel often changes perceptions and helps overcome misconceptions about going electric.

“Citroën offered us a deal that made it possible for us to provide the van in this way, and we felt it would be perfectly suited to the charity’s fundraising needs.”

The Wales Air Ambulance delivers consultant-led emergency care across the country, bringing hospital-level treatment directly to patients and, where necessary, transferring them swiftly to the most appropriate specialist centres. This approach can save critical time and significantly improve survival and recovery outcomes.

The service operates through a unique partnership between the charity and the NHS, with the Emergency Medical Retrieval and Transfer Service providing highly skilled consultants and critical care practitioners who work onboard its aircraft and rapid response vehicles.

As a pan-Wales service, its crews cover the entire country, delivering emergency care wherever it is needed.

Nina Rice, Head of Fundraising High Value Partnerships at Wales Air Ambulance, said: “We are incredibly grateful to Bassetts Motor Group for this generous gift in kind.

“The use of the electric vehicle will make a real difference to our fundraising efforts, helping us reach more communities and raise vital funds.

“As a local company, Bassetts understands just how important our service is to people across Wales. This support will directly help us continue our lifesaving work.”

The charity must raise £13 million every year to keep its helicopters in the air and its rapid response vehicles on the road.

For more information, visit the Bassetts Motor Group website.

 

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Community

Residents return home after major Carmarthenshire fire as probe continues

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RESIDENTS forced to evacuate their homes following a major fire in Kidwelly have now been allowed to return, as emergency services confirm the scene has been stood down.

The blaze broke out at a property on Lady Street in the early hours of Tuesday (March 24), with emergency services called at around 4:20am. Several neighbouring homes were evacuated as a precaution while firefighters tackled the incident and assessed the safety of surrounding buildings.

In the latest update, Dyfed-Powys Police confirmed that officers have now left the scene and displaced residents were able to return to their properties on Thursday evening (March 26), following work to make the affected building safe.

The incident caused significant disruption in the town, with Lady Street remaining closed while further work is carried out to ensure the safety of the highway and surrounding structures.

Emergency services, including Mid and West Wales Fire and Rescue Service, were on the scene for several hours during the initial response. Crews were understood to have dealt with a serious property fire, prompting a large-scale emergency operation in the centre of the town.

While the immediate danger has now passed, authorities have confirmed that investigations into the cause of the fire are ongoing. Police are continuing to appeal for witnesses or anyone with relevant information to come forward.

Officers are particularly keen to hear from anyone who may have CCTV, doorbell, or dashcam footage from the area between 11:00pm on Monday (March 23) and 4:00am on Tuesday (March 24).

Anyone with information is urged to contact police quoting reference 027 of 24/3, either via 101, online, or anonymously through Crimestoppers.

Authorities thanked residents and the wider community for their patience during the incident, which saw homes evacuated and roads closed while emergency services carried out their work.

Further updates are expected as the investigation progresses.

 

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Community

West Wales fire crews sharpen skills in major training exercise

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FIREFIGHTERS from across west Wales took part in a large-scale training exercise designed to sharpen operational skills and strengthen teamwork.

Crews from the Western Division of Mid and West Wales Fire and Rescue Service attended the development day at Earlswood Training Centre on Sunday (March 22).

Personnel travelled from stations including Carmarthen, Tumble, Newcastle Emlyn, Milford Haven, Narberth and Pontyates to take part in the exercise.

Realistic scenarios

Firefighters were put through a series of realistic scenarios designed to reflect incidents they may face on duty.

These included house fires with people reported inside, kitchen fires, and multi-vehicle road traffic collisions. Crews also carried out specialist line rescue exercises as part of the day.

Support staff played the roles of casualties and members of the public, adding to the realism and allowing firefighters to test their responses in lifelike conditions.

Large-scale finale

The training culminated in a complex car fire scenario involving a vehicle inside a garage attached to a property, with reports of people trapped.

Teams worked together as they would at a real incident, tackling the fire while carrying out rescues within the building.

Building capability

The exercise was described as a success, helping to build operational confidence and improve coordination between different stations.

It also provided an opportunity for crews to share knowledge and specialist skills, strengthening the overall capability of the service.

The training forms part of ongoing efforts to ensure firefighters remain prepared to respond to a wide range of emergencies across the region.

 

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