News
999 service gears up for the busiest night of the year
THE EMERGENCY services 999 line has provided a lifeline for members of the public to contact the police, Fire, Ambulance or Coastguard for the last 80 years. It is the most memorable number in the UK and provides a vital service.
Six BT call centres handle the nation’s 999 calls in Northern Ireland, Scotland, Wales and the North of England, passing calls to the relevant emergency service.
In the past year, BT says it’s team handled more than 34 million calls at an average of 93,000 per day. Of those calls connected to the emergency services, 49% were for the Police, 47% Ambulance, 4% Fire and less than 1% for the Coastguard.
As most people are winding down to enjoy the festive celebrations, calls to 999 are expected to surge, with teams working around the clock to deal with the demands.
Ian Watson, 999 Manager at BT, commented: “Our busiest period of the year is from about 9pm on New Year’s Eve to 3am on New Year’s morning when we receive almost half a day’s calls in just six hours with a peak of up to 9,000 calls per hour.”
Jane Larkin, Control Room Manager at North Yorkshire Police, stresses the demand on the Police service, commenting: “During the festive period, the public still need the assistance of the emergency services who are on duty 24 hours a day, 7 days a week to provide a service. Traditionally from the Friday evening before Christmas up to New Year’s Day police forces deal with many extra calls.
The majority of these calls are from people in genuine need of policing services such as reporting people as missing, concern for people’s safety, attendance at serious road traffic collisions and violent incidents where excessive drinking has been a factor. In recent years there have also been requests for assistance caused by extreme seasonal weather patterns, such as flooding and heavy snow conditions.”
The 999 line handles thousands of critical calls but also some less well-judged requests. Calls that the police have received include:
- “The Off Licence has closed early”
- Requests for instructions on how to defrost a turkey
- Requests for a lift home from the Police because no taxis are available.
- “What time does Sainsbury’s close?”
- “Can I apply to the Police Station for a licence for Santa’s sleigh?”
- “My mobile phone is not working – can you help?”
- A report of someone who is not sleeping very well – can the Police recommend a solution?
- A man woke at home after drinking heavily wearing a pair of handcuffs and wanted to know how to remove them.
Jeremy Brown, Head of one of the Emergency Operations Centres commented: “Our staff work incredibly hard to make sure people get the help that they need as quickly as possible. On average they answer the call within just three seconds of it being put through by our colleagues at BT. At this time of year when our teams are dealing with a high volume of calls, we would urge people to think carefully before calling 999. The line exists to help in an emergency and calling unnecessarily distracts from those in need. If you are unsure whether to ring, try the 111 service first as even if you need an ambulance, it won’t delay help coming.”
As the front-line response team at BT and the emergency services gear up for the busiest night of the year, the public are advised to be mindful and only dial 999 in the case of an emergency
News
Welsh Labour pledges income tax freeze ahead of Senedd election
WELSH Labour leader Eluned Morgan has pledged to freeze Welsh rates of income tax if her party forms the next government, as Labour prepares to launch its Senedd election manifesto on Monday (Mar 30).
Speaking in Swansea, Morgan is expected to position the policy as part of a wider effort to ease pressure on households during the ongoing cost-of-living crisis.
In remarks released ahead of the launch, she said a future Welsh Labour government “will not raise income tax” during the next Senedd term.
She added: “Fairness starts with understanding the pressure families face, but fairness also means action.
“This manifesto delivers real help with the cost of living.”
Key pledges outlined
Alongside the proposed tax freeze, Welsh Labour says its manifesto will include a number of headline commitments.
These include a £2 cap on single bus fares across Wales, maintaining £1 fares for young people, and continuing free travel for over-60s.
The party has also pledged to create 20,000 new childcare places, expanding provision to include children from nine months old.
Other priorities outlined ahead of the launch include investment in the NHS, with plans for new hospital developments and expanded mental health support, as well as measures aimed at tackling environmental issues such as river pollution and fly-tipping.
Labour also says it will focus on job creation through green energy projects and introduce a “lifelong retraining guarantee”.
Context and scrutiny
The Welsh Government has the power to vary income tax rates in Wales, but changes have not been made since partial control over income tax was devolved in 2019.
A freeze would maintain current rates rather than reduce the tax burden, meaning the policy is unlikely to increase take-home pay directly but could prevent future rises.
Opposition parties are expected to challenge Labour’s plans during the campaign, particularly around funding commitments and delivery of large-scale pledges such as NHS investment and childcare expansion.
Welsh Labour also used its pre-launch briefing to criticise Plaid Cymru, claiming its rivals are focused on constitutional issues rather than economic priorities. Plaid Cymru has yet to formally respond to the manifesto announcement.
Election backdrop
The Senedd election is due to take place on Thursday (May 7), with the cost of living, NHS performance, and economic growth expected to dominate the campaign.
international news
US surveillance aircraft hit in Iranian strike on Saudi base
A US AIR FORCE E-3 Sentry airborne warning and control aircraft appears to have been heavily damaged — and possibly destroyed — during an Iranian missile and drone strike on Prince Sultan Air Base in Saudi Arabia on Friday (March 27).
Images circulating online, now also carried by The New York Times and other international outlets, show the rear fuselage of an E-3 burned out, with its distinctive radar dome separated and lying on the tarmac nearby. The extent of the visible damage suggests the aircraft may be beyond repair, although US officials have not formally confirmed the loss.

Reports cited by the The Jerusalem Post indicate that between ten and twelve American service personnel were wounded in the attack, with at least two said to be in a serious condition. The strike, which took place around 60 miles south of Riyadh in the early hours, is understood to have involved a coordinated barrage including at least one ballistic missile alongside multiple attack drones.
The same reports claim that other aircraft at the base may also have been damaged, including KC-135 Stratotanker refuelling aircraft, although this has not been independently verified.
Prince Sultan Air Base has been a key hub for US air operations in the region and has reportedly come under repeated attack in recent weeks. According to the Jerusalem Post, earlier incidents included a strike that wounded fourteen personnel earlier in the week, and a missile attack on March 1 which is said to have killed one servicemember.

High-value target
The E-3 Sentry is one of the most important aircraft in the US military’s inventory. Based on a modified Boeing 707 airframe, it is equipped with a large rotating radar dome providing 360-degree surveillance over hundreds of miles. The aircraft acts as a flying command centre, coordinating fighters, tracking threats, and managing complex air operations in real time.
The US Air Force originally operated around thirty E-3 aircraft, although that number has now been reduced to approximately sixteen as the ageing fleet is gradually retired. Around six had reportedly been deployed to the Middle East ahead of the current conflict.
Each aircraft cost roughly $270 million to build in the 1990s, which would equate to approximately $500 million to $700 million (£400m–£550m) today. However, analysts say the true value of the platform lies not in its price tag, but in the critical role it plays in maintaining air superiority and battlefield coordination.
Heather Penney, a former F-16 pilot and analyst at the Mitchell Institute for Aerospace Studies, described the potential loss as “incredibly problematic,” noting that such aircraft act as the “chessmaster” of modern air warfare, overseeing and directing operations across the battlespace.

Strategic implications
If confirmed, the loss or severe damage of an E-3 would represent a significant blow to US and allied operations in the region. The aircraft provides early warning of incoming threats and enables the coordination of large-scale air campaigns — capabilities that are difficult to replace quickly.
The strike may also highlight increasing sophistication in Iranian targeting. The Jerusalem Post reports that the attack appeared to focus on high-value assets, suggesting access to detailed intelligence on aircraft positions and operational patterns at the base. However, claims of external intelligence support have not been independently verified.
The incident underlines the vulnerability of even heavily defended installations to coordinated missile and drone attacks, and raises further concerns about escalation in an already volatile region.
At the time of publication, US officials had not issued a detailed public assessment of the damage or confirmed whether the aircraft has been written off.
News
Arrests made outside Scotland Yard as Met enforces protest crackdown
Sixteen held as police press ahead despite ongoing legal dispute
SIXTEEN protesters have been arrested outside New Scotland Yard in London after holding placards expressing support for Palestine Action, as the Metropolitan Police Service continues to enforce controversial powers under terrorism legislation.
The demonstrators, described by campaign group Defend Our Juries as peaceful, were sitting outside the Met’s headquarters holding signs reading: “I oppose genocide – I support Palestine Action.”
The arrests come just days after the force confirmed it would resume enforcement action, reversing an earlier position taken following a February ruling by the High Court which found the proscription of Palestine Action to be unlawful.
Policy reversal
In the wake of that ruling, the Met had stated it would pause arrests and instead “focus on gathering evidence,” describing that approach as “the most proportionate” while awaiting further legal clarity.
However, earlier this week the force confirmed it would resume arrests under the Terrorism Act 2000, citing the need to provide clear guidance to officers and enforce the law as it currently stands.
The Government has since been granted permission to appeal the High Court decision, with the case due to be heard at the Court of Appeal later this month.
Welsh protesters involved
There is also a clear Welsh dimension to the protests, with campaigners from Pembrokeshire and across Wales regularly travelling to London to take part in demonstrations linked to Palestine Action.
The Herald understands that Welsh protesters have already been arrested at previous events prior to the High Court ruling, raising concerns locally about the use of terrorism legislation against those attending peaceful protests.
The latest arrests are therefore likely to resonate in west Wales, where opposition to the policing approach has been growing among activists and community groups.
Legal and political criticism
The move has drawn criticism from campaigners and legal figures. Law firm Hodge Jones & Allen has argued that such arrests may be unlawful, given the High Court’s findings.
Critics say the situation has created a legal grey area, with police continuing to enforce legislation that has already been ruled unlawful but remains in effect pending appeal.
Labour MP Diane Abbott previously described the use of terrorism powers in such cases as “an abuse of power to silence opinions [the police] want to suppress.”
Protesters speak out
Among those taking part was Árainn Hawker, 54, from Somerset, who said: “The courts have ruled that this proscription is illegal… yet people are still being arrested under it. That is an affront to justice.”
Another protester, who gave their name as Ams, said they believed the arrests were intended to deter further demonstrations, adding: “I refuse to be intimidated and I refuse to comply with this authoritarian overreach.”
Further protests planned
Defend Our Juries has announced plans for a further mass protest in Trafalgar Square on April 11, as part of its ongoing “Lift the Ban” campaign.
Despite the backlash, the Metropolitan Police Service has indicated it will continue enforcing the law pending the outcome of the appeal, meaning further arrests are likely in the coming weeks.
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