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Lola report highlights systemic failures by council’s child protection services

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THE TRAGIC death of two-year-old Lola James has cast a harsh spotlight on the systemic failures of Pembrokeshire County Council’s child protection services.

A damning report released on Thursday (Aug 1) highlights significant lapses and procedural shortcomings that contributed to this devastating outcome. Lola, who suffered catastrophic brain injuries at the hands of her mother’s partner, Kyle Bevan, was failed by a series of critical missteps from the agencies meant to protect her. 

Bevan, described as a “monster” in court, moved into the family home in Haverfordwest just four months before the fatal attack. 

Despite prior incidents of domestic abuse and signs of escalating violence, the local authorities’ intervention remained insufficient and ineffective.

The report highlights the dire impact of staff shortages and excessive workloads within the child services department. 

Lola suffered catastrophic brain injuries at the hands of her mother’s partner, Kyle Bevan (Image: Herald)

Notably, an assessment crucial to Lola’s safety was closed prematurely by an overburdened team manager who was on sick leave without the assigned social worker’s input. This prevented a thorough evaluation of Lola’s circumstances and the necessary protective measures from being implemented.
Communication failures further compounded the issue. Information about domestic incidents and behavioural concerns was not adequately shared among agencies, leading to missed opportunities for timely intervention. 

Health visitors and social services did not maintain consistent follow-ups or escalate their concerns, even as Lola exhibited signs of distress and abuse.

The CYSUR report calls for urgent reforms, including better staff training, improved inter-agency communication, and addressing systemic workload issues. These changes are vital to prevent future tragedies and to ensure that vulnerable children in Pembrokeshire receive the protection they desperately need.

The scene of the incident back in 2020 (Pic: Herald)

In response to the report, Cllr Tessa Hodgson, Cabinet Member for Social Care and Safeguarding, issued a statement on behalf of Pembrokeshire County Council: “Pembrokeshire County Council would first like to convey their sincerest condolences to the family of Lola James and to all those who have been affected by her murder over four years ago.

“This review process, which we have fully and openly engaged with along with our multi-agency partners with whom we share safeguarding responsibilities, has been an opportunity for the local authority to reflect on its practice and to learn from the observations contained in the independent report. 

“We would like to recognise the significant commitment and input of those who have participated in the review process and who have been involved with the family over the last four years.

“The local authority takes its duties within the safeguarding arena extremely seriously and prioritises the protection and support of society’s most vulnerable. While we strive to demonstrate good practice, there is always room for improvement, and the opportunities this review has presented us with will allow us to improve how we work with vulnerable children and young people in the future.

“Ahead of today’s report’s publication, we developed an action plan to address the issues the review raised for us, and we have already made considerable progress against that plan. In addition, we have established a social care improvement board, which includes locally elected politicians, senior officers, and an external independent expert among its members. This board will oversee the delivery of the actions within that plan, with progress also being reported to local authority scrutiny committees and cabinet meetings. 

“We also hope that the report will contribute to wider ongoing learning and improvement in relation to a number of key safeguarding issues across all agencies with safeguarding responsibilities in the West Wales region and beyond. 

“It is imperative that we take all opportunities to improve our services and ensure that children and families receive the best quality of support available. Once again, Pembrokeshire County Council would like to extend its deepest sympathies to the family and all of those who knew Lola.”

Pembrokeshire County Council have issued a statement (Pic: Herald)

A joint statement from Pembrokeshire County Council, Hywel Dda University Health Board, and Dyfed Powys Police accompanied the publication of the report has been issued. 

It reads: “All agencies involved in this report wish to convey their sincerest condolences to the child’s family and to all those who have been affected by the murder of a child in such appalling circumstances. 

“This review has been an opportunity to reflect on and share learning amongst all partner organisations and practitioners on a multi-agency basis, and we acknowledge the commitment and contribution of those who have participated in the review process.

“All agencies take very seriously the opportunities presented by this review to consider our practice and improve how we protect vulnerable children. 

“We hope that the report will also contribute to wider ongoing learning and improvement in relation to a number of key safeguarding issues across all agencies with safeguarding responsibilities. 

“Lola’s case continues to reverberate throughout the community. Pembrokeshire County Council faces intense scrutiny and pressing demands to overhaul its child protection framework. 

The failure to safeguard Lola James stands as a stark reminder of the critical importance of effective, sufficiently resourced, and staffed child welfare services.

Responding to the news that a child practice review highlighted ‘missed opportunities’ to intervene before a toddler was murdered by her mum’s boyfriend, Dr Altaf Hussain MS, Welsh Conservative Shadow Minister for Social Care said: “This is a truly tragic case, that should not have been allowed to happen.

“Improving the safeguarding of children must be our top priority, but Labour in Wales are the only government in the UK to have not yet enacted a children’s services review.

“The Welsh Conservatives renew our calls for a Wales-wide children’s services review, involving every council, to improve outcomes and to avoid tragic cases such as Lola James’.”

Carl Harris, Assistant Director at NSPCC Cymru, said: “Lola deserved a happy and healthy future, but that was cruelly taken away by the horrendous actions of Kyle Bevan and the failure of her mother, Sinead James, to intervene.

“The findings in this report highlight yet again the need for greater investment in children’s services in Wales to provide comprehensive support to any child at risk of harm and to be better equipped to prevent a tragedy such as this happening again.

“It is time to make child protection a national priority. The Welsh Government has committed to transforming children’s social care, but we need to see more details on timescales, activity and progress.

“We need systemic changes that ensure children like Lola are better protected.

“We can all look out for children’s welfare, and anyone concerned about a child can call the NSPCC free helpline on 0808 800 5000, or email [email protected] . If a child is in immediate danger, please call 999.”

This report was filed by Tom Sinclair, with additional reporting by Jon Coles

 

News

Arrests made outside Scotland Yard as Met enforces protest crackdown

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Sixteen held as police press ahead despite ongoing legal dispute

SIXTEEN protesters have been arrested outside New Scotland Yard in London after holding placards expressing support for Palestine Action, as the Metropolitan Police Service continues to enforce controversial powers under terrorism legislation.

The demonstrators, described by campaign group Defend Our Juries as peaceful, were sitting outside the Met’s headquarters holding signs reading: “I oppose genocide – I support Palestine Action.”

The arrests come just days after the force confirmed it would resume enforcement action, reversing an earlier position taken following a February ruling by the High Court which found the proscription of Palestine Action to be unlawful.

Policy reversal

In the wake of that ruling, the Met had stated it would pause arrests and instead “focus on gathering evidence,” describing that approach as “the most proportionate” while awaiting further legal clarity.

However, earlier this week the force confirmed it would resume arrests under the Terrorism Act 2000, citing the need to provide clear guidance to officers and enforce the law as it currently stands.

The Government has since been granted permission to appeal the High Court decision, with the case due to be heard at the Court of Appeal later this month.

Welsh protesters involved

There is also a clear Welsh dimension to the protests, with campaigners from Pembrokeshire and across Wales regularly travelling to London to take part in demonstrations linked to Palestine Action.

The Herald understands that Welsh protesters have already been arrested at previous events prior to the High Court ruling, raising concerns locally about the use of terrorism legislation against those attending peaceful protests.

The latest arrests are therefore likely to resonate in west Wales, where opposition to the policing approach has been growing among activists and community groups.

Legal and political criticism

The move has drawn criticism from campaigners and legal figures. Law firm Hodge Jones & Allen has argued that such arrests may be unlawful, given the High Court’s findings.

Critics say the situation has created a legal grey area, with police continuing to enforce legislation that has already been ruled unlawful but remains in effect pending appeal.

Labour MP Diane Abbott previously described the use of terrorism powers in such cases as “an abuse of power to silence opinions [the police] want to suppress.”

Protesters speak out

Among those taking part was Árainn Hawker, 54, from Somerset, who said: “The courts have ruled that this proscription is illegal… yet people are still being arrested under it. That is an affront to justice.”

Another protester, who gave their name as Ams, said they believed the arrests were intended to deter further demonstrations, adding: “I refuse to be intimidated and I refuse to comply with this authoritarian overreach.”

Further protests planned

Defend Our Juries has announced plans for a further mass protest in Trafalgar Square on April 11, as part of its ongoing “Lift the Ban” campaign.

Despite the backlash, the Metropolitan Police Service has indicated it will continue enforcing the law pending the outcome of the appeal, meaning further arrests are likely in the coming weeks.

 

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Crime

Gunshot fired by police during incident in Milford Haven

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A POLICE officer discharged a firearm during an incident in Milford Haven on Saturday evening (March 28), prompting an investigation and referral to the police watchdog.

Dyfed-Powys Police were called to reports of disorder at Bunkers Hill at around 5:45pm, where an individual was believed to be in possession of a knife. Armed officers were deployed to the scene.

During the incident, at 6:32pm, a single shot was fired by an officer. Police have confirmed that the firearm was not directed at any person and that no injuries were reported.

The circumstances leading up to the discharge of the firearm have not yet been confirmed.

When Herald reporters attended Bunkers Hill after 2:00pm on Sunday (March 29), a significant police presence remained in the area. Several police vehicles were at the scene, with officers seen going in and out and carrying out checks around the rear of a large block of flats as enquiries continued.

The force has voluntarily referred itself to the Independent Office for Police Conduct, which will determine whether the matter should be investigated independently or referred back to the force.

Deputy Chief Constable Gary Phillips said: “We have initiated a prompt investigation into the circumstances that led to the firearms being discharged, and have referred the incident to the Independent Office for Police Conduct.

“We will work with them as we continue to establish the circumstances leading up to the discharge.”

A police presence remains at Bunkers Hill as enquiries continue.

 

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Charity

Bassetts Motor Group donates electric van to support lifesaving charity

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BASSETTS Motor Group has donated an electric van to support the vital work of Wales Air Ambulance, providing a major boost to the charity’s day-to-day fundraising operations.

The South West Wales-based company has gifted a Citroën e-Berlingo for use until the end of the year — marking the first time the business has made a significant gift in kind to the charity.

Staff from Bassetts recently visited the charity’s headquarters in Dafen to hand over the vehicle, where they met with a medic and were given an insight into the critical care delivered by the service, including a tour of a rapid response car.

Ashley White, of Bassetts Motor Group, said: “Being a South West Wales-based business, we’ve seen first-hand the incredible work that Wales Air Ambulance does.

“We knew the charity relies heavily on fundraising and donations, so when we were looking for a cause to support, it felt like a natural choice.”

The van has been branded with the charity’s logo and information on how the public can support its lifesaving lottery.

Explaining the choice of vehicle, Ashley added: “We’re strong advocates of electric vehicles. Getting people behind the wheel often changes perceptions and helps overcome misconceptions about going electric.

“Citroën offered us a deal that made it possible for us to provide the van in this way, and we felt it would be perfectly suited to the charity’s fundraising needs.”

The Wales Air Ambulance delivers consultant-led emergency care across the country, bringing hospital-level treatment directly to patients and, where necessary, transferring them swiftly to the most appropriate specialist centres. This approach can save critical time and significantly improve survival and recovery outcomes.

The service operates through a unique partnership between the charity and the NHS, with the Emergency Medical Retrieval and Transfer Service providing highly skilled consultants and critical care practitioners who work onboard its aircraft and rapid response vehicles.

As a pan-Wales service, its crews cover the entire country, delivering emergency care wherever it is needed.

Nina Rice, Head of Fundraising High Value Partnerships at Wales Air Ambulance, said: “We are incredibly grateful to Bassetts Motor Group for this generous gift in kind.

“The use of the electric vehicle will make a real difference to our fundraising efforts, helping us reach more communities and raise vital funds.

“As a local company, Bassetts understands just how important our service is to people across Wales. This support will directly help us continue our lifesaving work.”

The charity must raise £13 million every year to keep its helicopters in the air and its rapid response vehicles on the road.

For more information, visit the Bassetts Motor Group website.

 

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