Community
West Wales residents put caring staff at top of their hospital wish list
PEOPLE across West Wales have voted ‘caring staff’ as the most important element when staying in hospital.
A new survey, conducted by BMI Werndale Hospital in West Wales, focused on attitude towards caring for others and how people view professions that deliver care.
The survey also indicates how social media is fast becoming the most popular way to stay in touch with people.
With just days until Christmas, the ‘Care’ survey revealed there is plenty to be cheery about as we head into the season of good will, as residents across West Wales believe people would be prepared to perform a selfless act to help someone else. Of those surveyed 67% believed most people would help someone who had fallen in the street. It seems there are some favourite ways for people in West Wales to reach out to someone to show they care. 13% said they would ‘ask someone if they were ok or how they were feeling’, 13% said they would be a good listener, but it was giving someone a hug that came out on top with 27%.
The survey highlighted how we look to certain professions to deliver care when it is needed. Nursing proved to be the profession that is most associated with care 53%, with other caring professions including firefighters (20%) and paramedics (6.7%).
Director of Nursing at BMI Werndale Hospital, Gaynor Llewelyn said: “The survey reveals some reassuring information about the community where we live and work. It is good to know that residents across West Wales believe reaching out to others is still an important part of their busy lives.”
Those who responded to the survey were very clear about the most important requirement during a stay in hospital. Whilst 20% said they would look for clean facilities, 80% said it was the caring staff that was their most important requirement.
Something 76 year-old Elaine Rees from Llanelli can relate to during her recent stay at BMI Werndale Hospital. Having been admitted for a total hip replacement operation, Elaine was so impressed with the care received, she wanted to show some appreciation so wrote to the team to say thank you:
“I was so impressed with how I was looked after, it really was incredible. The staff throughout the hospital put me at my ease and made my stay at BMI Werndale Hospital extremely comfortable and as worry free as a stay in hospital can be. It was so important to my recovery following the operation; I can’t thank the team enough.”
Gaynor Llewellyn said: “It is always such an amazing gesture for a patient like Elaine to take the time to say thank you to our staff. We never take thank you letters for granted. Everyone in the hospital is made aware of the kind words people express.”
Gaynor added: “It has to be recognised that although our nurses are incredibly caring, the care delivered to our patients is extended throughout the hospital by ALL of our staff. From our receptionists who greet our patients through to the catering staff; everybody here at BMI Werndale Hospital is passionate about care and goes above and beyond to try and make every patient’s stay here as comfortable as possible.
The latest patient survey results for BMI Werndale Hospital speak for themselves with 97% of patients rating the nursing care received at the hospital as either excellent or very good.
Executive Director, Caroline Daymond said: “The patient survey stands as a great insight into how we all perform. We are very proud of our hospital and we make it our priority to work as hard as possible to make each patient’s journey through the hospital as smooth and as compassionate as possible. The results around care are an important indicator of how well we perform across the hospital and we monitor the results very closely.
I would like to thank the team for the continued hard work and for the energy they give. It is also important to realise the need to build on this, which is something we’ll be aiming to do throughout 2014.”
With Christmas fast approaching, it seems the spirit of good will is alive and well in West Wales. The survey revealed when it comes to donating to charity there were multiple ways people donate with 73% of responders saying they would give money. Other ways of donating included:
Time (13%)
Unwanted items (73%)
It seems people across West Wales also believe Wales is the most caring region in the UK with 73%.
The survey revealed how modern forms of communication are becoming ever more important in our lives with 60% saying they are aware if people are struggling or need help through social media. 27% of people chose to stay in touch with friends and neighbours by mobile telephone.
Others included:
Popping around for a chat (33%)
Text / What’s App (26%).
Community
Facebook ‘news’ site targeting Herald editor collapses after community backlash
Page disappears hours after offensive post sparks outrage across Pembrokeshire
A FACEBOOK page that presented itself as a local news outlet but repeatedly targeted The Pembrokeshire Herald and its editor has disappeared following a wave of public criticism from residents and charity workers.

The page, operating most recently under the name Clear Line News, published a lengthy post on Sunday (Feb 9) describing Pembrokeshire in highly offensive terms and mocking community groups, volunteers and local reporting.
Within hours, the post triggered widespread condemnation online.
By the end of the day, users reported the page had changed its name to “The Devil’s Feed” before becoming unavailable altogether.
Criticism arose after Marty Jones, PR manager for Sandy Bear Children’s Bereavement Charity, shared a screenshot of the post on his personal Facebook page and questioned its tone.
Dozens of residents replied, describing the language as “vile”, “nasty” and “beyond comprehension”.
Several said they had been blocked by the page after challenging it.
Others expressed particular anger at comments they said were directed towards a bereaved mother connected to a local fundraiser.
One commenter wrote: “How they can speak to a bereaved mother that way is beyond my comprehension.”
Name change and closure
As criticism mounted, users reported the page had been renamed before disappearing completely.
By Monday morning, it could no longer be accessed.
Earlier identity
The page’s history has also drawn scrutiny.
Before operating as Clear Line News, the account previously used the name “Dyfed-Powys Neighbourhood Watch”, presenting itself in a way that some residents believed suggested an official or community safety organisation.

A company using a similar name — GWARCHOD Y GYMDOGAETH DYFED-POWYS NEIGHBOURHOOD WATCH LIMITED — was incorporated on Nov 4, 2024, according to Companies House records.
The filing listed the director as Ajay Owen, recorded as “Lord Ajay Owen”, with a correspondence address in Llanfyrnach.
The company’s stated activities included public relations, communications and public order and safety functions.
Companies House records show the company was dissolved on Feb 18, 2025.
During the period when the page appeared to carry Neighbourhood Watch-style branding, it accumulated more than 1,000 followers, including engagement from public bodies such as Mid and West Wales Fire and Rescue Service.
After several rebrands, the page later emerged as Clear Line News in late 2025, adopting the look of a local news site.
Much of its content, however, focused on opinion pieces and attacks on local institutions and individuals.
Distancing statement
Following Sunday’s controversy, Mr Owen posted a statement saying he previously owned the page but no longer controlled it and had requested its removal.
Shortly afterwards, the account disappeared.
He told The Herald in December that he had sold the page for £10 within days of relaunching it under the new name. The purported new owner could not be contacted and no independent details confirming the transfer were provided.
Community response
While Pembrokeshire residents accept robust debate and scrutiny, many said they rejected what they saw as inflammatory or abusive social media content masquerading as journalism.
One resident wrote: “We should be grateful for where we live and try to make it better, not tear it down.”
Whether the page returns under another name remains unclear.
For now, it appears a site that set out to criticise the community ended up undone by that same community’s response.
Community
Nacro grant boosts neurodiverse support in Carmarthen
A £1,000 grant from Nacro is set to strengthen grassroots support for neurodivergent children, young people and adults across Carmarthenshire.
CANDO (Carmarthen Aberystwyth Neurodiverse Outreach Group) has secured the funding through the Connecting Carmarthenshire Preventative Service, enabling the volunteer-led organisation to expand its practical, person-centred work with local families.
Operating under the message “We see your future whatever the past”, CANDO supports people who often struggle to access the right help, feel heard, or find stability in everyday life. The new funding will increase capacity, provide resources for inclusive sessions, and improve access to early support for those who might otherwise slip through the net.

The group works closely with individuals and families to reduce barriers and build confidence — whether through education guidance, wellbeing support, advocacy, or help navigating local services. Leaders say the grant will allow them to respond more quickly to growing demand and keep sessions welcoming, accessible and consistent.
A CANDO spokesperson said: “This grant is amazing news for our community. Neurodivergent people can face extra pressures — from isolation and anxiety to difficulties being understood in education and services. This support will help us reach more people, provide practical help, and keep showing up for those who need someone on their side.”
Nacro’s wider mission mirrors that approach. The charity works across education, housing, justice, health and wellbeing, providing tailored support to help people build independence and move forward. Alongside frontline services, it also campaigns to remove systemic barriers and give disadvantaged people a stronger voice.
For CANDO, that bigger picture is felt locally. Families often face complicated pathways, long waits and fragmented services, and need clear guidance and community-based help that understands neurodiversity. By intervening early — before challenges escalate — the group believes it can improve mental health, education outcomes and overall wellbeing.
The £1,000 grant will fund additional outreach, materials and practical resources, helping more people feel safer, more confident and better equipped to move forward.
CANDO added: “We’re proud to work alongside Nacro’s vision of a society where everyone has the chance to succeed. This funding will do real good — right here in Carmarthen and beyond — and we’re grateful for the belief it shows in our community.”
Community
Students win King’s Trust award for transforming vandalised subway
A GROUP of students from Haverfordwest High School have been recognised on the national stage after winning a prestigious award at the Wales final of the The King’s Trust and TK Maxx Awards.
The students scooped the JD Foundation Community Impact Award during a ceremony held on Monday, January 19, at voco St Davids Cardiff, celebrating their efforts to transform a vandalised and neglected subway into a bright, welcoming mural for the community.
The project was delivered through the Achieve programme run locally by Pembrokeshire Youth Service, giving pupils a more hands-on, practical approach to learning outside the traditional classroom.
Reclaiming a neglected space
The group identified the graffiti-covered underpass, used daily on their walk to school, as somewhere that left a poor impression of the town.
Ffion, one of the students, said: “The subway was really unwelcoming and gave people a negative impression of the town. We wanted to reclaim the space and turn it into something positive.”
Working together, the pupils applied for funding, secured sponsorship from local businesses and organised school fundraising events. They also partnered with local artist Lloyd Griffiths to design and paint a colourful mural celebrating wellbeing, identity and pride in Haverfordwest.
The artwork even features their daily emotional “check-in” system – a tool they used throughout the programme to support each other’s mental health.
Building confidence and skills
Many of the young people involved had faced barriers in mainstream education, including social and emotional challenges or caring responsibilities at home. Several were at risk of leaving school with few qualifications.
Through the Achieve programme, they say they found a more supportive environment where they could develop confidence and practical skills.
Lateesha said: “We were really pushed outside of our comfort zone throughout the project, which helped us discover confidence in ourselves and just how much we’re capable of.”
The students developed teamwork, communication, fundraising and public speaking skills while delivering a lasting improvement to their neighbourhood.
Ffion added: “This project is our legacy. We’ve created something lasting that represents who we are and where we come from. It’s amazing what a cup of tea and a conversation can result in.”
Recognition on the national stage
Aaron Probert, JD Foundation Manager, presented the award on the night.
He said: “It is an honour to present this very special group of young people with the Community Impact Award. The way you have worked together to benefit your community is truly inspiring and the impact you have had is clear to see.”
The win now puts the Haverfordwest students in the running for a national King’s Trust Award, with finalists invited to a celebration event in May at London’s Royal Albert Hall.
The King’s Trust supports young people aged eleven to thirty with skills, training and opportunities, with three in four participants moving into work, education or training.
For these Pembrokeshire pupils, their award-winning mural is already proof of what can happen when young people are given the chance – and the support – to make a difference close to home.
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