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Mixed experiences for local Persimmon buyers

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Troubled play area: Persimmon and Pembrokeshire County Council are 'in discussion' about ownership

LAST WEEK, we reported on an unhappy new build owner who claims to have over 80 issues with their Persimmon property.

We asked homeowners on Martello Park if they were happy with their build and if they had experienced any issues which were similar to Mr Harris’.

We had many responses from homeowners who have bought a Persimmon property.

MIXED EXPERIENCES AT MARTELLO PARK

Many of those who contacted us said they were happy with their purchase.

Leanne Panton said: “We live in one of the firsts ones built; so about 4 years old now and we’ve had no problems at all. Absolutely fine.”

Barry Minshull also said he was happy with his purchase on the estate: “Very happy with our house any issues we may have had have been sorted within an acceptable time frame so we are very happy with our new build.”

Bridie Harrison also agreed: “We are very happy with our house in martello park. We have had no problems and nothing is too much if you ask someone to come give you a hand with something, and we have had the same people doing hobbles for us as well which have also been good work.”

However, one resident, who did not wish to be named, said Mr Harris’ experience was similar to hers.

The resident said: “They ignore emails and when you call. You leave messages but don’t get responses for weeks or months. I moved in December 2016 had over twenty faults.

“We had a leak in the bathroom that came through living room which ruined flooring. A carpenter put a nail through pipework when put on skirting boards. There was a faulty weld on pipes and fittings missing from the back of toilet which led to water coming all over bathroom floors gradually.

“Patio doors were not fixed correctly you could see outside through gaps. Drains were at 45 degree angles in the garden and above ground level. Wobbly slabs placed on exterior front and back. Cracks down walls to name the worst.

“I know neighbours in the same row have had many more issues too. For example, live electric cables dangling behind walls and not connected to sockets. Leaking showers etc.

“We have been in nearly two years and not all issues have been sorted. The site manager signed off the snagging list as complete even though it isn’t complete and we are not first he’s done this to.

“Persimmon customer care won’t answer emails or calls so have had to fork out money to sort issues ourselves or just live with the way it is.

“You have to look at the number of houses for sale on the estate that are not even three-years-old to know people are not happy. It’s disgraceful.

“I have heard of professional builders walking off-site as they are told they are too good at their work. They want speed not accuracy… complete shambles.”

PROBLEMS AT CLOVERFIELDS, MILFORD HAVEN

Persimmon has also come under scrutiny at their Cloverfields development in Milford Haven, where residents are disappointed by the lack of completion on the site.

An anonymous homeowner has told The Herald that the main road leading into the estate is still left unfinished despite living there for nearly five months.

Speaking to us, they said: “We were one of the last residents on the estate, purchasing our property back in June 2018, and yet the main road still remains unfinished.

“Five months later, the estate still resembles a building site, with building materials and metal fences still visible throughout the development yet there is no building work taking place.

“We were promised off-road parking, but we can’t use this as it is still blocked. Cars are parking anywhere they can which is causing massive issues and blocking some parts of the estate.”

Our source added that several attempts have been made to get a completion date for the outstanding work, however calls, emails and voicemails to the customer service team have not been answered.

When we presented these complaints to Persimmon Homes, a spokesperson said: “There has been a delay with finishing the roads and drainage at our Cloverfields development, which was in respect of ensuring the drainage works were passed by Welsh Water ahead of any surfacing works. We apologise for any inconvenience.

“We are pleased to report that a programme of works has been established with our groundworks contractor. Work is due to start at the end of November and finished by the Christmas break.”

Another controversy on the estate surrounds a play park, which has recently been boarded up.

Locals have been told that the park is inaccessible because of vandalism, but our source tells us that the ‘supposed vandalism’ is in fact just a broken swing.

They added: “There are rumours around the estate that the park has been boarded up in an attempt to remove it and take it to the However, Persimmon site in Pembroke to help them sell those houses.”

Persimmon said that they were in talks with Pembrokeshire County Council in regards to the play park in a statement to the Herald: “The play area at Cloverfields has been secured following a couple of instances of vandalism.

“There is currently a reluctance by Pembrokeshire County Council to adopt the play area. We are in discussions with the council about this and, when this happens, the park will be reopened and maintenance will fall within their remit.”

In response, Pembrokeshire County Council told us: “This play area is situated on a private housing estate.

“It is, therefore, the responsibility of the developer of the estate – not the local authority- to maintain the play area.”

 

Charity

Bassetts Motor Group donates electric van to support lifesaving charity

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BASSETTS Motor Group has donated an electric van to support the vital work of Wales Air Ambulance, providing a major boost to the charity’s day-to-day fundraising operations.

The South West Wales-based company has gifted a Citroën e-Berlingo for use until the end of the year — marking the first time the business has made a significant gift in kind to the charity.

Staff from Bassetts recently visited the charity’s headquarters in Dafen to hand over the vehicle, where they met with a medic and were given an insight into the critical care delivered by the service, including a tour of a rapid response car.

Ashley White, of Bassetts Motor Group, said: “Being a South West Wales-based business, we’ve seen first-hand the incredible work that Wales Air Ambulance does.

“We knew the charity relies heavily on fundraising and donations, so when we were looking for a cause to support, it felt like a natural choice.”

The van has been branded with the charity’s logo and information on how the public can support its lifesaving lottery.

Explaining the choice of vehicle, Ashley added: “We’re strong advocates of electric vehicles. Getting people behind the wheel often changes perceptions and helps overcome misconceptions about going electric.

“Citroën offered us a deal that made it possible for us to provide the van in this way, and we felt it would be perfectly suited to the charity’s fundraising needs.”

The Wales Air Ambulance delivers consultant-led emergency care across the country, bringing hospital-level treatment directly to patients and, where necessary, transferring them swiftly to the most appropriate specialist centres. This approach can save critical time and significantly improve survival and recovery outcomes.

The service operates through a unique partnership between the charity and the NHS, with the Emergency Medical Retrieval and Transfer Service providing highly skilled consultants and critical care practitioners who work onboard its aircraft and rapid response vehicles.

As a pan-Wales service, its crews cover the entire country, delivering emergency care wherever it is needed.

Nina Rice, Head of Fundraising High Value Partnerships at Wales Air Ambulance, said: “We are incredibly grateful to Bassetts Motor Group for this generous gift in kind.

“The use of the electric vehicle will make a real difference to our fundraising efforts, helping us reach more communities and raise vital funds.

“As a local company, Bassetts understands just how important our service is to people across Wales. This support will directly help us continue our lifesaving work.”

The charity must raise £13 million every year to keep its helicopters in the air and its rapid response vehicles on the road.

For more information, visit the Bassetts Motor Group website.

 

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Community

Residents return home after major Carmarthenshire fire as probe continues

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RESIDENTS forced to evacuate their homes following a major fire in Kidwelly have now been allowed to return, as emergency services confirm the scene has been stood down.

The blaze broke out at a property on Lady Street in the early hours of Tuesday (March 24), with emergency services called at around 4:20am. Several neighbouring homes were evacuated as a precaution while firefighters tackled the incident and assessed the safety of surrounding buildings.

In the latest update, Dyfed-Powys Police confirmed that officers have now left the scene and displaced residents were able to return to their properties on Thursday evening (March 26), following work to make the affected building safe.

The incident caused significant disruption in the town, with Lady Street remaining closed while further work is carried out to ensure the safety of the highway and surrounding structures.

Emergency services, including Mid and West Wales Fire and Rescue Service, were on the scene for several hours during the initial response. Crews were understood to have dealt with a serious property fire, prompting a large-scale emergency operation in the centre of the town.

While the immediate danger has now passed, authorities have confirmed that investigations into the cause of the fire are ongoing. Police are continuing to appeal for witnesses or anyone with relevant information to come forward.

Officers are particularly keen to hear from anyone who may have CCTV, doorbell, or dashcam footage from the area between 11:00pm on Monday (March 23) and 4:00am on Tuesday (March 24).

Anyone with information is urged to contact police quoting reference 027 of 24/3, either via 101, online, or anonymously through Crimestoppers.

Authorities thanked residents and the wider community for their patience during the incident, which saw homes evacuated and roads closed while emergency services carried out their work.

Further updates are expected as the investigation progresses.

 

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Community

West Wales fire crews sharpen skills in major training exercise

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FIREFIGHTERS from across west Wales took part in a large-scale training exercise designed to sharpen operational skills and strengthen teamwork.

Crews from the Western Division of Mid and West Wales Fire and Rescue Service attended the development day at Earlswood Training Centre on Sunday (March 22).

Personnel travelled from stations including Carmarthen, Tumble, Newcastle Emlyn, Milford Haven, Narberth and Pontyates to take part in the exercise.

Realistic scenarios

Firefighters were put through a series of realistic scenarios designed to reflect incidents they may face on duty.

These included house fires with people reported inside, kitchen fires, and multi-vehicle road traffic collisions. Crews also carried out specialist line rescue exercises as part of the day.

Support staff played the roles of casualties and members of the public, adding to the realism and allowing firefighters to test their responses in lifelike conditions.

Large-scale finale

The training culminated in a complex car fire scenario involving a vehicle inside a garage attached to a property, with reports of people trapped.

Teams worked together as they would at a real incident, tackling the fire while carrying out rescues within the building.

Building capability

The exercise was described as a success, helping to build operational confidence and improve coordination between different stations.

It also provided an opportunity for crews to share knowledge and specialist skills, strengthening the overall capability of the service.

The training forms part of ongoing efforts to ensure firefighters remain prepared to respond to a wide range of emergencies across the region.

 

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