Business
Haverfordwest opticians shortlisted as ‘Contact Lens Practice of the Year’
SPECSAVERS in Haverfordwest has been shortlisted for the Contact Lens Practice of the Year award at the Optician Awards 2024.
This recognition highlights the practice’s unwavering commitment to delivering outstanding customer care and advanced contact lens solutions, particularly for individuals with complex ocular conditions.
The Haverfordwest team is known for blending clinical expertise with cutting-edge technology to ensure that every customer receives personalised contact lens care. Through timely intervention, the team has transformed the lives of many at-risk customers by preventing irreversible sight loss over the years.
The practice has earned a reputation for working with both hospital and private patients, including those requiring specialised lens fittings due to challenging conditions such as keratoconus, severe dry eye and corneal irregularities.
The practice’s partners, Andy Britton and Wayne Jones, are particularly proud of their role in stepping in to support hospital patients following the retirement of a local eye service provider in the area. The team’s expertise in fitting advanced lenses has helped reduce the need for patients to travel long distances to their nearest hospital, ensuring essential care is accessible close to home.
Andy Britton says: ‘We’re thrilled to be shortlisted for this year’s Contact Lens Practice of the Year award for our work in contact lens care.
‘Our focus has always been on improving the quality of life for our patients by providing personalised, cutting-edge solutions that prioritise both vision and eye health.’
The practice’s investment in advanced diagnostic tools, such as anterior segment imaging and topography, has further enhanced its ability to offer precise and comfortable lens fittings.
To ensure the highest standards of customer satisfaction, the practice has implemented numerous initiatives, including regular check-ins with customers post-fitting and specialised phone systems to handle contact lens enquiries swiftly. Their proactive approach to managing care schedules has also improved retention rates and strengthened customer engagement.
‘We’re passionate about pushing the boundaries of what’s possible in contact lens care,’ says retail partner, Wayne Jones.
‘By fostering a team of highly skilled professionals, investing in cutting-edge technologies and adopting a customer-first approach, we have created a practice that is both dynamic and compassionate. We look forward to continuing our growth, delivering life-changing contact lens care, and ensuring our customers receive the best possible vision solutions.’
As previous winners of the Enhanced Optical Services award and Multiple Practice of the Year award, the team is looking forward to the results of the Optician Awards 2024 which will be announced at an awards ceremony in London on Friday 22 November.
Specsavers Haverfordwest is open seven days a week. To find out more information about Specsavers in Haverfordwest, request an appointment or browse the online store, visit https://www.specsavers.co.uk/stores/haverfordwest.
Additionally, to make eye health accessible to all, the store offers a Home Visits service for those unable to leave their homes unaccompanied due to disability or illness.
Business
Tenby Museum and Art Gallery works approved by planners
A CALL for works at what is said to be one of the oldest independent museums in Wales has been approved by Pembrokeshire’s national park.
In an application to Pembrokeshire Coast National Park, Rob Davies sought permission for the replacement of existing single-glazed timber sash to windows to south and east elevations with replica double glazed units at Grade-II-listed Tenby Museum & Art Gallery, Castle Hill, Tenby.
A supporting statement said: “The museum building is in the former National School, built into a medieval domestic building, possibly the hall, depicted as roofless and gable ended in early views. The school was founded in 1832 and enlarged in 1842. The girl’s schoolroom was above, the boys below. It remained in use until the Parochial School was opened in 1874, and the building became the museum in 1878.
“A mural mosaic depicting the history of Tenby was located on the east elevation in 1991. The 1977 listing refers to two round chimneys to the rear, however, only one was located in 2001. Two ranges exist, the original museum adapted from a medieval building used as the National School until 1874 and the former Museum Cottage to the west, now also part of the museum.”
Heritage service Cadw, in its response, lists the museum as “among the early museums in Wales,” while a Wikipedia entry says it is “the oldest independent museum in Wales”.
The application was supported by Tenby Town Council and Tenby Civic Society.
An officer report recommending approval said: “No adverse comments have been received from consultees towards the current proposal, and no third-party representations raising issues relating to listed building matters have been received.
“The proposed scheme is in keeping with the character of the listed building, and its setting in terms of design and form. As such, the application can be supported subject to conditions.”
Business
How ecommerce businesses are adapting to modern day shopping habits
What was once a time-consuming task that involved hours of walking around different shops is now an effortless pastime that can be done in the comfort of your own home.
In the last decade or so, online shopping has evolved significantly. From personalised experiences to an abundance of choice, making a purchase has never been so quick and easy. Of course, businesses have had to adapt to these growing expectations from consumers, who are no longer willing to spend more than a few minutes at checkout or wait more than a few days for their delivery.
So, how are businesses adapting to these modern day shopping habits? Let’s take a look.
Focusing on customer-centric marketing
In a day and age where people are being constantly bombarded with adverts, it’s not enough to stick a product in someone’s face and tell them how great it is. Instead, businesses need a more strategic approach. They must show the customer that they care about their needs and are there to solve a problem, not make a sale.
Offering flexible payment options
The speed of modern day shopping is undeniable. People don’t want to spend ages inputting their personal information and filling out card details. From PayPal to Apple Pay, more and more businesses are providing alternative payment methods to ensure a seamless checkout experience.
One notable trend at the moment is cryptocurrency, thanks to its quick, secure, and efficient transactions. As this has become a popular option, many businesses are now adopting a corporate crypto wallet to facilitate faster payments, giving them an edge over their competitors.
Providing 24/7 customer service (with the help of AI)
Websites don’t close like a traditional shop, meaning anyone can shop day or night. Because of this, people expect help with their orders or an answer to their question straight away, no matter what time of day it is. Of course, many online retailers can’t afford, or don’t have the manpower, to ensure staff are available 24/7, so instead they’re using AI-powered chatbots, which can answer common questions in an instant.
What does the future of online shopping look like?
Retailers are having to adapt constantly to changes in demand and expectations, and it’s unlikely that this will slow down anytime soon. With technology constantly advancing, it’s hard to say what the future of online shopping will look like, but it’s fair to say that it will only get faster, more efficient, and more competitive.
Business
RM Training and Security recognised for work creating opportunities for local people
Certificate from PeoplePlus highlights growing role of Milford Haven firm
RM TRAINING and Security has been recognised for its contribution to helping people into work, after receiving a Certificate of Achievement from PeoplePlus Cymru.
The award was presented on Wednesday (Dec 3). It acknowledges RM’s “valuable support and commitment to creating local opportunities for local people” and its role in helping individuals build brighter futures through meaningful employment.
PeoplePlus is a national organisation working with jobseekers, employers and training providers. Its recognition is typically reserved for businesses that consistently demonstrate community impact and a strong commitment to employability.
A spokesperson for RM Training and Security said the team was proud to be acknowledged for the work it does with learners across Pembrokeshire and Wales.

“We are passionate about giving people the skills and confidence they need to succeed in the workplace. To be recognised for that work means a great deal to the whole team,” the spokesperson said.
RM delivers a range of accredited courses including door supervision, security training, conflict management and emergency first aid. The company has expanded significantly in recent years, supporting both new entrants to the sector and those looking to progress in their careers.
The award was presented on site, where representatives from PeoplePlus met the RM team and congratulated them on their contribution to the local skills agenda.
The company said it will continue to work with partners to strengthen opportunities for those seeking employment in the security industry and beyond.
Photo caption:
RM Training and Security staff receiving the Certificate of Achievement from PeoplePlus Cymru at their Milford Haven base (Pic: Supplied).
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