Crime

Welsh shop workers face ‘surge in shoplifting linked violence and abuse’ says union

Published

2 years ago

November 13, 2024

A NEW survey by retail trade union Usdaw has revealed disturbing figures on the abuse, threats, and violence endured by Welsh shop workers, with incidents increasingly linked to shoplifting. Released during Respect for Shop Workers Week, which runs from November 11 to 17, the statistics highlight a troubling trend that is impacting thousands of retail employees.

Usdaw’s survey, based on responses from over 4,000 retail staff, shows that in the past year:

69% experienced verbal abuse.
45% were threatened by customers.
17% were assaulted.

Usdaw General Secretary Paddy Lillis commented on the findings, saying: “Shop workers deserve far more respect than they receive. These reports from Welsh retail staff make grim reading. It is shocking to see over two-thirds of our members subjected to abuse, threats, and violence. Seven in ten of these incidents are related to theft, much of it tied to addiction and organised crime.”

Usdaw’s survey suggests that shoplifting is increasingly becoming a flashpoint for violence. Many shop workers report encountering hardened criminals who appear to steal goods “to order” or to fund addictions. According to the union, incidents are on the rise across Wales, with police-reported shoplifting up by 33% in the past year.

Usdaw member testimonies paint a vivid picture of the dangers faced on the shop floor:

One respondent described being “spat at, pushed against a wall, punched, and threatened with a knife.”
Another reported that, after refusing to sell alcohol, they were told to “F**k off” and threatened with a beating by a group of five.
Others spoke of being punched, spat on, and verbally abused, with threats that often left lasting emotional scars.

New measures on the horizon

Usdaw has been calling for greater legal protection for retail workers for years, and it appears these calls are finally being heard. The recent Crime and Policing Bill, announced in the King’s Speech, proposes to:

End the £200 threshold for prosecuting shoplifters, which has been a source of frustration for retailers.
Introduce town centre banning orders for repeat offenders.
Allocate funding for tackling organised shoplifting and increase police presence in shopping areas.

“We welcome these new measures and hope they will provide much-needed protection,” said Mr. Lillis. “After 14 years of neglect under successive Tory governments, we are encouraged by the steps the new Labour government is taking to address the retail crime epidemic.”

As Christmas approaches—a time when retail crime tends to peak—Usdaw is urging the public to “respect shop workers” and remain calm as stores become busier.

Usdaw, which represents around 360,000 members, primarily in retail, launched its Freedom From Fear Campaign to tackle the growing issue of violence against shop workers. The final results of the 2024 survey are expected in March 2025.

Crime

Dock woman given mental health treatment order after supermarket thefts

Published

7 hours ago

June 24, 2026

Sarah Jane Absalom

A PEMBROKE DOCK woman has been placed on a mental health treatment requirement after repeatedly stealing meat, cheese and other grocery items from local supermarkets.

Lisa Stewart, 45, admitted three theft offences when she appeared before Haverfordwest Magistrates’ Court this week.

The first offence took place on March 11, when Stewart stole Vanish, Lenor and three packs of Persil capsules from Home Bargains in Pembroke Dock, with a total value of £58.41.

The following month, she stole four small beef joints, four steaks and three blocks of cheese from Asda in Pembroke Dock, worth £55.68.

Seven days later, she stole four legs of lamb from Farmfoods in Pembroke Dock, valued at £99.96.

Stewart, of Truscott House, London Road, Pembroke Dock, also pleaded guilty to failing to surrender to police bail on or around May 26.

She was represented in court by solicitor Alaw Harries, who told magistrates the thefts involved items of relatively low value and were not the result of “sophisticated offending”.

“The defendant has had an exceptionally difficult time, as last year she lost her partner to cancer and has struggled profoundly to process that grief,” said Ms Harries.

“Instead, she has attempted to cope by taking more of her prescribed medication than she should. And this is what has led her to be here today.”

Ms Harries said Stewart is now motivated to address her issues.

Magistrates sentenced Stewart to an 18-month community order. She must complete 15 rehabilitation activity requirement days, a 12-month mental health treatment requirement and a 12-month drug rehabilitation requirement.

The order will include monthly reviews in court.

Stewart must also pay £214.05 compensation to the supermarkets, together with a £114 surcharge and £85 costs.

Crime

Grandmother banned after cocaine drug-drive offence

Published

8 hours ago

June 24, 2026

Sarah Jane Absalom

A GRANDMOTHER has been banned from the roads after being caught behind the wheel with 800 mcg of a cocaine metabolite in her system.

Eleri Phillips, 57, was stopped by police in the early hours of December 18 as she drove her Audi Q5 along Derwent Avenue, Steynton.

A roadside drugs swipe proved positive, and further blood tests carried out at the police station showed she had 45 mcg of cocaine in her system and 800 mcg of benzoylecgonine, a cocaine metabolite.

The legal limits are 10 mcg and 50 mcg respectively.

Phillips, of Brook Close, Steynton, Milford Haven, pleaded guilty to two drug-driving charges when she appeared before Haverfordwest magistrates. She was legally represented by solicitor Michael Kelleher.

“She is absolutely ashamed of what has happened,” Mr Kelleher told the court.

“She had been out with friends that evening and someone offered her cocaine. Very foolishly, she took it.

“As a result, she is now going to be disqualified from driving, which is going to cause problems not only for her but for her family, as she regularly helps look after her grandchildren with general pick-ups from school.”

Phillips was disqualified from driving for 12 months and fined £120. She must also pay £85 court costs and a £48 surcharge.

Crime

Milford Haven builder banned for second drug-driving offence

Published

8 hours ago

June 24, 2026

Sarah Jane Absalom

Court hears cannabis reading was five times the legal limit

A SELF-EMPLOYED builder has been banned from the road after committing his second drug-driving offence in ten years.

Robert Duncan, 44, was stopped by police at around 6:00pm on January 31 as he drove a Ford Focus along Steynton Road, Milford Haven.

Haverfordwest Magistrates’ Court heard this week that officers had been observing the vehicle before requesting it to stop.

Duncan provided a positive roadside drugs wipe, and later blood tests showed he had 10mcg of Delta-9 tetrahydrocannabinol in his system. The legal limit is 2mcg.

Crown Prosecutor Sian Vaughan told magistrates that this was Duncan’s second drug-driving offence within ten years.

Duncan, of Meyler Crescent, Milford Haven, pleaded guilty to drug-driving.

He was represented by solicitor Michael Kelleher, who said Duncan had believed the drug would have left his system by the time he got behind the wheel.

“He believed the drug would have been out of his system when he was driving, but it can take a considerable length of time to go,” said Mr Kelleher.

“In fact, this is the drug that takes the longest amount of time.”

Mr Kelleher said Duncan worked as a self-employed builder, but was currently unable to work large amounts of time because of family commitments.

Magistrates disqualified Duncan from driving for three years. He was also fined £80 and ordered to pay £85 court costs and a £32 surcharge.