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Thousands of lonely children turning to Childline for help and support

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CHILDLINE delivered nearly 5,000 counselling sessions in 2023/24 where loneliness was the main concern, highlighting a growing issue among children and young people in the UK.

Why are children feeling lonely?
Children cited various reasons for loneliness, including moving to a new school or home, parents working long hours, bullying, and feeling excluded after seeing friends having fun on social media.

One 16-year-old boy from Wales shared his struggles with Childline:
“I have depressive episodes that I can’t control. During these episodes, I get really nostalgic, sobbing and wishing I could go back. I get jealous of everyone and feel like all my friends hate me. Christmas is especially hard—I spend the day alone, crying. I just want this weight dragging me down to end.”

Support available from Childline
The NSPCC is urging children to reach out for support when struggling with loneliness. Childline offers confidential help 24/7, both online and via phone, through its 13 bases nationwide.

Additionally, the NSPCC’s Building Connections programme provides an online text befriending service. Designed for young people under 19, it pairs participants with a trained befriender for 11 weeks to help build confidence and manage loneliness.

To make a referral to the Building Connections service, visit https://learning.nspcc.org.uk/services/building-connections.

Tips for children dealing with loneliness

  • Take part in positive activities: Engage in hobbies like sports, music, or art to boost your mood.
  • Prioritise self-care: Eating well, staying hydrated, and getting enough sleep can improve mental health.
  • Socialise: Join clubs or reach out to trusted friends to connect with others.
  • Ask for help: Speak to a trusted adult, teacher, or contact Childline.
  • Consider Building Connections: Sign up for the NSPCC’s befriending service to gain tools to overcome loneliness.

Advice for adults supporting lonely children

  • Communicate openly: Encourage children to share their feelings without fear of judgement.
  • Understand the root cause: Gently explore their emotions and validate their experiences.
  • Encourage socialising: Suggest hobbies or activities where they can meet peers.
  • Build confidence: Celebrate achievements and remind children of positive relationships in their lives.
  • Create a supportive environment: Be open to ongoing conversations about their feelings.

Louise Israel, Childline Team Manager at NSPCC Cymru, emphasised the importance of these services:
“It’s heart-breaking to see so many young people turning to Childline because they feel lonely and isolated. Loneliness can deeply affect mental health, especially in the darker winter months. Childline is here to ensure no child feels they have to face these emotions alone.”

How to contact Childline
Young people can call Childline on 0800 1111 or use the 121 chat feature on the Childline website to access confidential support.

For adults and children alike, these resources offer hope and help in tackling loneliness together.

 

Charity

Vincent Davies raises £13,682 for air ambulance charity

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Independent Haverfordwest store backs lifesaving crews with year of community fundraising

A WEST WALES department store has raised more than thirteen thousand pounds for a lifesaving emergency service after a packed year of community fundraising.

Staff at Vincent Davies Department Store collected £13,682 for the Wales Air Ambulance Charity, after voting the organisation their Charity of the Year for 2025.

The independent retailer organised events throughout the year, including an Easter bingo, bake sales, quizzes, raffles, staff sales, Christmas jumper days and a festive wreath-making workshop. Charity jam jars placed in Café Vincent also helped gather steady donations from customers.

One of the most popular attractions was the store’s charity singing penguin trio, which drew smiles from shoppers of all ages and boosted collections.

Sarah John, Joint Managing Director at Vincent Davies, said: “Raising £13,682 for the Wales Air Ambulance Charity is something we are extremely proud of at Vincent Davies Department Store. As a director, it’s wonderful to see our community come together to support a charity that makes such a lifesaving difference.”

The air ambulance is consultant-led, delivering hospital-level treatment directly at the scene of serious incidents and, when needed, transferring patients straight to the most appropriate specialist hospital.

Working in partnership with the NHS through the Emergency Medical Retrieval and Transfer Service, crews can provide advanced critical care including anaesthesia, blood transfusions and even minor surgical procedures before reaching hospital.

Operating across the whole of Wales, its teams travel the length and breadth of the country by helicopter and rapid response vehicle to reach patients quickly in both rural and urban areas.

This is not the first time the Haverfordwest store has backed the cause. In 2016, staff previously raised £5,831 when the charity was also chosen as their beneficiary.

Mike May, the charity’s West Wales Regional Fundraising Manager, said: “We are so grateful to Vincent Davies Department Store for raising an incredible amount for our charity. Throughout the year they put on a variety of different events and what a successful fundraising year it was.

“The charity needs to raise £13 million every year to keep our helicopters in the air and our rapid response vehicles on the road. By raising £13,682, the staff and customers have played an important part in saving lives across Wales.”

The store says it will announce its Charity of the Year for 2026 in the coming weeks.

 

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NSPCC Cymru launches Baby Steps scheme to support new parents across Wales

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New perinatal service aims to help families cope with the pressures of early parenthood

NSPCC CYMRU has launched a new perinatal support programme aimed at helping expectant and new parents across Wales navigate the challenges of caring for a baby.

The Baby Steps service, a redeveloped early-intervention programme, is designed to give parents the tools, confidence and emotional support needed during pregnancy and in a child’s first months of life.

The service was officially launched this week at an event held at BT headquarters in London, attended by The Duchess of Edinburgh, who is a Patron of NSPCC, alongside childcare professionals and public figures.

Baby Steps will initially be piloted through three NSPCC hubs, including the Wales hub, placing Cymru at the forefront of the charity’s rollout of the service.

Carl Harris, Assistant Director for the NSPCC Wales hub, said the evidence-based programme could make a significant difference to families during a crucial stage of a child’s development.

He said: “The early stages of a baby’s life can feel daunting for parents, as they face new challenges every day while trying to give their child the best possible start.

“It is a critical time for a child’s development, and perinatal services like Baby Steps can offer enormous support to help parents through what is an exciting, but sometimes very difficult, period.

“NSPCC Cymru is proud to be leading the way in rolling out this service and supporting parents and children across Wales.”

Figures released alongside the launch highlight the scale of need. During 2024/25, the NSPCC Helpline referred more than 3,800 children under the age of two to external agencies across the UK, including police and social services. This represented almost one fifth (18%) of all referrals made by the Helpline on behalf of a child during the year.

One father who contacted the service described the pressures faced by new parents, saying: “We just can’t get our baby into a routine. It’s been eight weeks, we’re new to parenting and have different opinions, and then our friends all have different advice. It’s causing major arguments and nothing’s working.”

In addition to Baby Steps, the NSPCC website offers a wide range of guidance for parents and carers, including advice on bonding with babies and raising children safely.

Chris Sherwood, Chief Executive of the NSPCC, said the charity was pleased to mark the launch with a royal visit.

He said: “It’s always a privilege to be part of a Royal visit, and we were delighted that HRH The Duchess of Edinburgh was able to join us to celebrate our Baby Steps service.

“As our Helpline data shows, the first couple of years of a child’s life can be an extremely difficult time for parents. Our Helpline regularly hears from parents struggling with the pressures of a newborn, as well as from concerned members of the community.

“The Baby Steps service provides essential building blocks to help parents navigate the earliest stages of their child’s life and ensure they thrive. Any parent or carer who needs support or advice can always contact the NSPCC Helpline.”
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Milford Haven Round Table thanks town council for backing major community events

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MILFORD HAVEN ROUND TABLE has formally thanked Milford Haven Town Council for its continued support, saying the council’s backing helps make some of the town’s biggest free events possible.

The group said the Town Council is a major supporter of its work in Milford Haven and plays a vital role in enabling community celebrations including the Milford Haven Carnival and the annual Fireworks Extravaganza, which draw thousands of people.

Representatives from the Round Table said it was “great to catch up” with the Mayor, Councillor William Elliott, at the Christmas Lights Switch On in December, where they presented a small token of thanks to mark another year of collaboration.

Milford Haven Round Table said it is proud to support the town through fundraising, volunteering and delivering events which create memories, raise money for local causes and strengthen community spirit.

The group added that none of its work would be possible without strong partnerships across Milford Haven, and thanked the Town Council for its “ongoing support, trust and commitment” to the town and its residents.

 

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