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Crime

Ex-prison officer exposes failures and mismanagement at HMP Parc

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A FORMER prison officer has come forward with allegations of systemic failings at HMP Parc in Bridgend, claiming that neglect, a toxic workplace culture, and management shortcomings have jeopardised inmate welfare and staff safety. Speaking under the pseudonym “Jack” to protect his identity, the whistleblower detailed his experiences, including alleged safeguarding failures in the lead-up to the death of inmate Shay Andrews and wider issues at the G4S-operated facility.

Jack, who worked at HMP Parc for several years, revealed how insufficient training, staff misconduct, and managerial failings created an environment where inmate welfare was neglected, and the prison’s fundamental purpose of rehabilitation was undermined.

B wing at Parc Prison, Bridgend (Image: Herald)

Allegations of failures and neglect

Jack’s most damning allegations centred on the death of Shay Andrews, a 23-year-old inmate who suffered from a medical condition that made him resistant to pain and difficult to restrain. “When Shay died, officers were cheering,” Jack said. “They were relieved they wouldn’t have to deal with him anymore, but that behaviour was sickening. Shay was a human being who needed support, not disdain.”

He also described a culture of neglect, where understaffing and lack of training put prisoners and officers at risk. Jack recalled being left alone on a wing during his third day of shadowing. “I didn’t feel safe. I wasn’t prepared, and I didn’t even know where to find the paperwork I needed to do the job properly,” he said.

The prison officer we interviewed did not want to be publicly named (Image: Artist’s impression)

Jack further alleged that a manager’s romantic relationship with a prison officer contributed to serious professional misconduct. According to Jack, this officer was responsible for conducting welfare checks on Cameron Anthony, another inmate whose death in custody has drawn scrutiny. Jack claimed that the officer failed to carry out the required ACT (Assessment, Care in Custody, and Teamwork) checks, leaving a gap of over five hours. “Instead of addressing the failure, senior management instructed that Cameron be counted in the roll call despite being unresponsive,” Jack said. “They said they’d ‘deal with it afterwards.’”

Jack also alleged that officers falsified records, logging welfare checks and key worker sessions that had not actually been conducted. “I’ve seen officers scroll through previous reports and copy-paste details into new ones to make it look like the checks were done. It’s appalling and puts lives at risk,” he said.

Cultural and systemic issues

Jack painted a grim picture of a toxic workplace culture at HMP Parc, where officers allegedly prioritised control over care. “It’s all power trips and bullying. Some officers think having the keys makes them superior, but it should be about working with the prisoners to help them rehabilitate,” he said.

Prisoners’ basic needs were also often ignored, according to Jack. He cited examples of inadequate food portions, delays in delivering mail, and neglect of religious dietary requirements. “I’ve seen prisoners go without proper meals, receiving just a cheese roll, a piece of fruit, and a packet of crisps. I’ve seen inmates go out to work in the winter with holes in their shoes because they had no family to send clothes,” he said.

February, 17 inmate deaths have been recorded at HMP Parc (Image HMP training exercise, stock file)

New allegations from other former officers

Fresh allegations have emerged regarding additional inmate deaths at HMP Parc, bringing the total to 17 deaths in the past 10 months. Former officer Jim (not his real name) has come forward with claims of safeguarding failures linked to the deaths of Michael “Mikey” Horton, Warren Manners, and Shay Andrews.

“These three deaths should never have happened,” Jim said. He described widespread issues with corruption, including “laughable” staff searches and failures to prevent frequent drone drops of contraband. Jim also highlighted a “revolving door” of overstretched staff, which he claimed left them unable to perform their duties properly.

Mikey Horton’s family, devastated by his death, expressed outrage at the alleged failings. “We are appalled,” they said.

Since late February, 17 inmate deaths have been recorded at HMP Parc. According to G4S, these included five drug-related deaths, three self-inflicted, eight of natural causes, and one of unknown causes.

Jim also alleged that G4S denied claims of staff working 24-hour shifts until evidence was presented, forcing the company to admit it had occurred in “unusual” circumstances. The company stated James had been dismissed for dishonesty, which he denies, but did not dispute his core allegations.

The number of former prison offers coming forward with new allegations regarding the prison is growing (Image: File)

Broader issues at HMP Parc

HMP Parc, one of the largest prisons in the UK, has faced ongoing scrutiny due to high inmate death rates, drug smuggling, and violence. In 2024 alone, the prison recorded 17 deaths, many linked to synthetic opioids like nitazenes.

Jack’s testimony adds to concerns about how the prison is managed, with allegations of chronic understaffing, inconsistent regimes, and a lack of meaningful rehabilitation opportunities for inmates. “They’re locked in their cells for up to 18 hours a day because there aren’t enough officers to run the wings. That frustration and tension could be avoided with better management,” Jack said.

Images captured as officials dealt with a major disturbance (described by many as a riot) at Parc Prison in June 2024 (Images: Herald)

Calls for accountability

Jack has called for G4S to lose its contract to run HMP Parc, arguing that the prison’s private management prioritises profit over rehabilitation. “They’ve failed the prisoners, the staff, and the community. If prisoners aren’t rehabilitated, they’ll come out worse than they went in, and that’s a danger to society,” he said.

The former officer urged other staff to come forward. “Every story matters. These inmates are someone’s family, and they deserve to be treated with dignity. Change starts with us speaking out.”

G4S Responds to allegations

In response to the claims, a spokesperson for HMP Parc said: “G4S cannot comment publicly on individual death in custody cases in advance of the Coroners’ Inquests, and it is hugely concerning that a former employee has chosen to do so.”

The spokesperson also emphasised recent efforts to improve conditions at the prison:
“Over the last several months, the team at Parc has worked at pace to make improvements at the prison with a focus on six key areas – staffing, safety, security, drugs, regime, and respect. We are pleased to see outcomes improving in these areas.”

On the issue of inmate activities and staff training, the spokesperson added: “Men take part in around 30 hours of purposeful activity a week. Men also have access to a level of additional out-of-cell association time, exceeding that delivered in most closed prisons. Our Prison Custody Officer training meets HMPPS requirements.”

Addressing other allegations, G4S stated:

  • “Staffing levels are based on the same staff-to-prisoner ratios that are used in all closed prisons, public or private.”
  • “Significant effort and resources are used to mitigate the ingress of illicit substances, and we work with partners at a local and national level, including South Wales Police.”
  • “We have identified improvements that can be made in terms of meal options and portion sizing, and we are working with our catering provider on those issues. We don’t recognise the allegations about the religious service provision at Parc, which is good.”
  • “We check parcels and mail to ensure they are not impregnated with drugs or contraband, which sometimes causes delays. Carrying out these checks saves lives.”

Jack’s testimony paints a troubling picture of life inside HMP Parc, but G4S insists that steps are being taken to address these issues. With inquests into multiple deaths pending, scrutiny of the prison’s operations remains intense.

As the Coroners’ Inquests approach, the spotlight is firmly on HMP Parc and the systemic challenges facing the UK’s prison system.

Crime

Too young to vote, old enough for the dock: Calls to raise age of criminal responsibility grow

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A TEN-YEAR-old is too young to leave the school gates without a parent’s permission, let alone cast a ballot. They can’t work a paper round, open a bank account or see a 12A film without an adult. They are, in almost every sense, dependent on the grown-ups around them.

Yet, the moment they cross a certain line – that protective bubble vanishes. Under current law, a child still in primary school is considered mature enough to stand in a dock, be questioned under caution and carry a criminal record that could follow them for decades.

This paradox was at the heart of a Senedd debate on Wednesday (January 14) as Plaid Cymru’s Adam Price called for the age of criminal responsibility to be raised from ten to 14.

He told the Welsh Parliament: “A child still in primary school can be arrested, questioned under caution, prosecuted, convicted, and marked, sometimes for years, by an encounter with the criminal courts. I believe we should raise the age of criminal responsibility to 14.

“That’s not to be soft on crime, as some would see it – it’s to be smart on crime, clear-eyed, with a hard-headed focus on what the evidence tells us.”

He warned: “The evidence is all in one direction: criminalising ten, 11, 12 and 13-year-olds is to create a conveyor belt of future crime, pulling children deeper into the system, widening the net, turning one incident into the beginning of a longer offending career.”

The former Plaid Cymru leader criticised the “crude” current threshold, saying: “The age of criminal responsibility is not just a number, it’s a line that determines whether we treat a child primarily as a child who needs help or an offender to be processed.

Mr Price pointed out that the doctrine of “doli incapax” – which presumed children aged ten to 13 were incapable of criminal intent unless proven otherwise – was abolished in 1998.

Warning of an incoherent and unfair system, he said: “Nothing better replaced it. So, now we have the worst of both worlds – a very low threshold with none of the old protections.”

He added: “As long as the legal age for criminal responsibility stays at ten, that… creates a constant pull towards court when what a child actually needs is something else: protection, support, supervision, help with mental health and, where necessary, secure care.”

Mr Price stressed early intervention does not require early criminalisation. “This is not an argument for doing nothing,” he said. “It’s an argument for doing the right thing.”

A 2023 inquiry by the Senedd’s equality committee highlighted a hidden crisis: at least 60% of young people in the justice system have a speech, language or communication need.

“Think about what that means,” said Mr Price. “It affects whether a child understands the police caution, whether they can tell their story clearly, whether they can follow what’s happening in court, take instructions, understand consequences or engage with anything designed to change their behavior.”

The MP-turned-Senedd Member added: “Sometimes, the most serious harm by children is tangled up with exploitation. Children can be groomed into offending, coerced, threatened, controlled by older criminals. When that happens, a purely punitive response misses the point. It treats the exploited child as the problem rather than as a child in danger.”

Rhian Croke, a human rights expert at the Children’s Legal Centre Wales, has warned of a “glaring contradiction” within the Wales and England legal system.

She wrote: “This legal mismatch is not just technical – it reflects a deeper inconsistency…. On the one hand, we delay rights like voting, full medical consent or signing contracts until 16 or 18. On the other, we impose adult-like punishments on children still in primary school.”

Dr Croke pointed out that the age of criminal responsibility in Wales is the lowest in Europe. This means children can be interviewed, detained, subject to strip searches, prosecuted, sentenced and given a criminal record that follows them into adulthood.

Warning Wales and England is an international outlier, she said: “Further afield, it may be interesting to learn the minimum age of criminal responsibility is higher in China and Russia.”

Dr Croke cautioned that criminalising children as young as ten can cause significant and lasting harm as well as make reoffending more likely – not less.

Jane Hutt, cabinet secretary for social justice, Trefnydd, and chief whip
Jane Hutt, cabinet secretary for social justice, Trefnydd, and chief whip

Jane Hutt, Wales’ social justice secretary, stressed that while the Senedd can debate the issue – the power to change the law remains locked in Westminster.

Reiterating calls for powers over youth justice, she committed to raising the issue during a forthcoming meeting with Jake Richards, the UK youth justice minister.

Ms Hutt told the Welsh Parliament: “I’m very conscious of the extensive evidence in favour of raising the age of criminal responsibility.”

In 2019, John Thomas – the ex-head of the judiciary – led a commission on justice in Wales, which recommended raising the age of criminal responsibility to at least 12.

Scotland raised the age to 12 in 2021. The United Nations has urged the UK Government to raise the age to 14 in Wales and England but Westminster has resisted the calls.

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Crime

Man due in court over alleged false refund claims at Pembrokeshire businesses

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A 32-YEAR-OLD man is due to appear before magistrates next month accused of attempting to obtain hundreds of pounds by allegedly making false claims that money had been incorrectly taken from his bank card.

Craig James, of Fryer Court, Whitworth Close, Gosport, is listed for a plea hearing at 2:00pm in relation to three allegations of fraud by false representation, contrary to the Fraud Act 2006.

The court register states that the offences are alleged to have taken place on December 8, 2025, at three separate locations in west Wales.

In the first allegation, James is accused of dishonestly making a false representation at an address on Bridge Street, Haverfordwest, by allegedly claiming £153.80 had been incorrectly debited from his bank card and asking for it to be returned, intending to make a gain for himself.

A second charge relates to Penfro Garage in Ceredigion, where he is alleged to have made a similar claim involving £180.18.

The third allegation concerns Melrose House on Market Street, Newport, Pembrokeshire, where he is accused of falsely claiming £297 had been incorrectly debited and asking for the money back.

Each charge carries a maximum penalty in the magistrates’ court of up to six months’ imprisonment and/or an unlimited fine.

The case was previously listed on December 22, 2025, but was adjourned at the request of the prosecution to allow further enquiries. The court register notes that there were concerns over whether the offences as laid were the correct charges.

James is expected to enter pleas when the matter returns to court.

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Crime

Former Gwent detective would have been sacked after off duty assault conviction

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Ex officer found guilty of gross misconduct following Devon incident and magistrates court conviction

A FORMER Gwent Police detective sergeant has been found guilty of gross misconduct after being convicted of assaulting a man while off duty in Devon.

Joanne Marston resigned from the force shortly before an accelerated misconduct hearing was due to begin at Cwmbran on Monday. The panel went ahead in her absence.

The hearing was told the incident happened in February 2024 while Marston was off duty in Devon. She was later arrested and charged with common assault, and was convicted at Exeter Magistrates’ Court in March last year.

A professional standards investigation concluded she had breached the police standards of professional behaviour relating to discreditable conduct. The panel upheld the allegation and found it amounted to gross misconduct.

Had she remained a serving officer, the panel ruled she would have been dismissed without notice.

Assistant Chief Constable Vicki Townsend, who chaired the hearing, said the former officer’s actions were “shocking and unacceptable” and warned that such behaviour damages public confidence in policing.

Marston will now be placed on the College of Policing barred list, preventing her from serving with any police force in the UK.

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