Community
Bailiffs enforcing in Milford Haven as more say they can’t afford council tax
Vulnerable residents left frightened as arrears reach £263 million
COUNCIL TAX debt in Wales has soared to £263 million, with Pembrokeshire now among the top ten counties for arrears per household. As enforcement agents were attending properties in Milford Haven last month, concerns are growing over the treatment of vulnerable residents.
Figures released by the Welsh Government show that arrears have risen by 139 per cent since before the pandemic. Of the total, £103 million relates to the most recent financial year, with a further £160 million carried forward from previous years.
In Pembrokeshire, the amount of unpaid council tax rose to £8.75 million by the end of March 2025—an increase of £370,000 on the previous year. With around 70,000 chargeable properties in the county, this equates to approximately £125 per household.
Across Wales, Gwynedd has the highest average arrears per household at £373, while Neath Port Talbot has the lowest at £64.
Magistrates issuing more liability orders
The Herald understands that magistrates in west Wales have been busy issuing liability orders to local residents who have fallen behind on payments. The lists of names appearing in court each month appear to be getting longer.
A liability order allows the council to pass a case to enforcement agents—commonly referred to as bailiffs—who are then authorised to recover the debt using statutory powers.
Woman left terrified after bailiff threat
A woman in Milford Haven contacted The Pembrokeshire Herald in tears after a bailiff from Excel Civil Enforcement Ltd told her he would break into her home if she did not pay £400 immediately.
The woman, who has asked not to be named, said she is currently under the care of the NHS Crisis Team following a recent domestic abuse incident. She offered to pay £150 on Tuesday, when she is next due to receive money, but the offer was allegedly refused.
She has since submitted a safeguarding referral to Pembrokeshire County Council and is receiving support from local services.
Allegations of misrepresentation
The Herald has seen evidence suggesting that misleading information has been given by enforcement agents operating in the county. In one case, a bailiff told a resident he could enforce a council tax debt by attending a business premises simply because the debtor was a company director. This is not legally correct.
There have also been concerns raised about the application of fees. In one case, a payment of £400 was taken before the resident was told that the enforcement fee had not been added—despite suggestions to the contrary during initial contact.
Calls for a more compassionate approach
The Welsh Government is currently consulting on proposals to reform the council tax enforcement system, including extending the period before a resident becomes liable for the entire year’s bill from two weeks to two months.
Finance Minister Mark Drakeford said the current enforcement rules were “too aggressive” and needed to change. A national revaluation of council tax bands—last reviewed in 2003—has also been delayed until 2028.
Council tax remains the largest source of locally raised income for Welsh local authorities. In Pembrokeshire, the council collected around £97 million in 2024–25, but rising arrears have placed increasing reliance on enforcement action.
What residents should know
Council tax is a priority debt and cannot be ignored. However, residents are entitled to help and advice. Pembrokeshire County Council offers payment plans and reduction schemes for those on low incomes. Debt charities including Citizens Advice and StepChange also provide free confidential support.
If a resident is vulnerable—due to health, disability, or mental distress—they can request that the council pause enforcement and handle the matter directly.
Bailiff rules: Know your rights
Bailiffs cannot simply break into a home to collect unpaid council tax. They may only enter through an unlocked door and cannot use force unless they have a court-issued warrant and have previously gained peaceful entry. Even then, strict rules apply.
If no entry has previously been made, bailiffs must not threaten forced entry. Residents who feel intimidated or are misled by enforcement agents should report the matter to the council and the enforcement firm involved.
If you have been treated unfairly by a bailiff in Pembrokeshire, contact us on [email protected]
Your information will be treated confidentially.
Community
Pembrokeshire Coast Path named one of the best UK routes for hay fever sufferers
New research says sea breezes and exposed cliff-top paths make county trail a safer bet for runners with allergies
PEMBROKESHIRE’S world-famous Coast Path has been named one of the best trail running routes in the UK for people who suffer from hay fever.
New research by health and fitness supplement brand Ten Percent Club ranked the Pembrokeshire Coast Path joint second overall among the UK’s National Trails for low hay fever risk, giving it a score of 3.8 out of 5.
Only the South West Coast Path matched it, while the King Charles III England Coast Path also received the same score.
The study looked at all 20 UK National Trails and assessed them across five factors linked to pollen exposure: altitude, vegetation type, landscape, wind exposure, and animal and insect density.
According to the findings, coastal routes performed far better than inland trails because of their stronger air flow, open terrain and lower pollen build-up.
Researchers said the Pembrokeshire Coast Path’s exposed cliff tops, constant sea breezes and relatively limited dense vegetation make it one of the most suitable long-distance routes in Britain for runners who struggle with seasonal allergies.
That could come as welcome news for many local runners and walkers as tree pollen season begins and spring training gets underway.
For the estimated millions of hay fever sufferers across the UK, the report suggests that choosing a route like the Pembrokeshire Coast Path could make a noticeable difference compared with more enclosed inland trails, where pollen can hang in still air and become more concentrated.
The worst-performing route in the study was the Thames Path, which scored just 2.0 out of 5. Other poorly rated trails included the North Downs Way, Cotswold Way and Glyndŵr’s Way.
The research found that low-lying riverside routes, wooded valleys and areas with dense vegetation tend to be the most difficult for allergy sufferers, particularly in late spring and early summer when pollen levels rise.
By contrast, Pembrokeshire’s coast appears to offer something of a natural advantage.
With marathon season already under way and more people heading outdoors as the weather improves, the findings may give local runners another reason to stick to the county’s spectacular coastline.
Community
Spitfire latest: Pembrokeshire flypast looks more likely this afternoon
THE LATEST public updates suggest the iconic Spitfire is now expected to leave RAF Valley at around 2:00pm today (Apr 15) after yesterday’s Welsh leg was postponed by bad weather.
That is later than some earlier reports had suggested, with older schedule information pointing to a morning departure before the delay.
Route details linked to the tour still indicate the aircraft is expected to travel around the Welsh coastline on its way to MOD St Athan, meaning Pembrokeshire remains one of the areas most likely to catch a glimpse.
However, timings remain approximate and could still shift depending on weather and operational conditions.
People hoping to see the aircraft should keep an eye on the skies this afternoon rather than this morning.
Community
Doorstep warning issued after reports of suspicious callers in Pembrokeshire
Residents in Haverfordwest and St Davids urged to watch out for vulnerable neighbours after social media alerts
A WARNING has been issued to residents in parts of Pembrokeshire after separate social media reports of suspicious doorstep callers in both Haverfordwest and St Davids.
In Haverfordwest one resident said a man called at his home at around 6:10pm on Tuesday (Apr 14), claiming he was an ex-convict from South Shields selling cheap household goods in an effort to get his life back on track.
The Merlins Bridge resident said the man claimed there was a wider team operating in the area in a similar way. He reported that the caller then knocked at several more homes along Venns Close before heading towards Greenhill Drive and the roundabout.
The man was described as wearing black waterproof trousers and a royal blue waterproof coat, with dark medium-length hair and no hat. He was also said to be carrying a large holdall, possibly containing items for sale.
In a separate post circulating online, residents in St Davids were also warned to be cautious after reports of men wearing backpacks and baseball caps going door-to-door.
The post claimed police had been in the area several times during the day looking for the individuals. Residents were urged to keep doors locked and to contact police if they saw anything suspicious.
While none of the claims have been independently verified by The Herald, the reports have prompted calls for people to remain vigilant, secure doors, gates and vehicles, and check in on elderly or vulnerable neighbours.
Residents suggested the activity may be linked to so-called “Nottingham Knockers”, a term often used to describe cold callers selling goods door-to-door, sometimes amid concerns that vulnerable households may be targeted.
He said he had reported the Haverfordwest incident to Dyfed-Powys Police via the force’s website. The reference number given was CDS-76190-26-6300-002.
Anyone who sees suspicious behaviour is advised to report it to Dyfed-Powys Police.
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