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Bailiffs enforcing in Milford Haven as more say they can’t afford council tax

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Vulnerable residents left frightened as arrears reach £263 million

COUNCIL TAX debt in Wales has soared to £263 million, with Pembrokeshire now among the top ten counties for arrears per household. As enforcement agents were attending properties in Milford Haven last month, concerns are growing over the treatment of vulnerable residents.

Figures released by the Welsh Government show that arrears have risen by 139 per cent since before the pandemic. Of the total, £103 million relates to the most recent financial year, with a further £160 million carried forward from previous years.

In Pembrokeshire, the amount of unpaid council tax rose to £8.75 million by the end of March 2025—an increase of £370,000 on the previous year. With around 70,000 chargeable properties in the county, this equates to approximately £125 per household.

Across Wales, Gwynedd has the highest average arrears per household at £373, while Neath Port Talbot has the lowest at £64.

Magistrates issuing more liability orders

The Herald understands that magistrates in west Wales have been busy issuing liability orders to local residents who have fallen behind on payments. The lists of names appearing in court each month appear to be getting longer.

A liability order allows the council to pass a case to enforcement agents—commonly referred to as bailiffs—who are then authorised to recover the debt using statutory powers.

Woman left terrified after bailiff threat

A woman in Milford Haven contacted The Pembrokeshire Herald in tears after a bailiff from Excel Civil Enforcement Ltd told her he would break into her home if she did not pay £400 immediately.

The woman, who has asked not to be named, said she is currently under the care of the NHS Crisis Team following a recent domestic abuse incident. She offered to pay £150 on Tuesday, when she is next due to receive money, but the offer was allegedly refused.

She has since submitted a safeguarding referral to Pembrokeshire County Council and is receiving support from local services.

Allegations of misrepresentation

The Herald has seen evidence suggesting that misleading information has been given by enforcement agents operating in the county. In one case, a bailiff told a resident he could enforce a council tax debt by attending a business premises simply because the debtor was a company director. This is not legally correct.

There have also been concerns raised about the application of fees. In one case, a payment of £400 was taken before the resident was told that the enforcement fee had not been added—despite suggestions to the contrary during initial contact.

Calls for a more compassionate approach

The Welsh Government is currently consulting on proposals to reform the council tax enforcement system, including extending the period before a resident becomes liable for the entire year’s bill from two weeks to two months.

Finance Minister Mark Drakeford said the current enforcement rules were “too aggressive” and needed to change. A national revaluation of council tax bands—last reviewed in 2003—has also been delayed until 2028.

Council tax remains the largest source of locally raised income for Welsh local authorities. In Pembrokeshire, the council collected around £97 million in 2024–25, but rising arrears have placed increasing reliance on enforcement action.

What residents should know

Council tax is a priority debt and cannot be ignored. However, residents are entitled to help and advice. Pembrokeshire County Council offers payment plans and reduction schemes for those on low incomes. Debt charities including Citizens Advice and StepChange also provide free confidential support.

If a resident is vulnerable—due to health, disability, or mental distress—they can request that the council pause enforcement and handle the matter directly.

Bailiff rules: Know your rights

Bailiffs cannot simply break into a home to collect unpaid council tax. They may only enter through an unlocked door and cannot use force unless they have a court-issued warrant and have previously gained peaceful entry. Even then, strict rules apply.

If no entry has previously been made, bailiffs must not threaten forced entry. Residents who feel intimidated or are misled by enforcement agents should report the matter to the council and the enforcement firm involved.

If you have been treated unfairly by a bailiff in Pembrokeshire, contact us on [email protected]

Your information will be treated confidentially.

 

Community

Newgale road closure confirmed for resurfacing works

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A STRETCH of road at Newgale will close for two days next week while resurfacing works are carried out.

The closure is planned for Tuesday (Jun 23) from 9:00am to 3:30pm, and Wednesday (Jun 24) from 9:00am to 4:00pm.

The affected section runs from Penycwm to just above Beachcroft bungalow in Newgale.

Traffic will be diverted via Roch Bridge and Eweston, between the Victoria Inn and Penycwm.

Businesses including the campsite, Landsker Line, Newsurf, Sands Café and the hardware shop are expected to remain open as normal. The car parks and the Welsh Road will also remain accessible, but traffic will not be able to travel up the hill towards Solva after the shop.

School buses are expected to run as normal, but the T11 service will operate to a special timetable between Haverfordwest and Roch. There will be no T11 service from Newgale to St Davids during the works. The 400 service will run as normal, but via the diversion route.

Cllr Mark Carter said he had asked for signs to be placed at Haverfordwest and St Davids, advising larger vehicles and those towing to consider using the A40 via Letterston, Mathry and St Davids instead.

An alternative route is via Crowhill, Hayscastle and Llandeloy crossroads, before rejoining the A487 at the top of Solva Hill.

Cllr Carter warned that the diversion route is likely to be busy, adding that drivers may need to reverse in places. He said the route had been cut back and overhanging branches removed.

Motorists are being urged to follow the signage and not to enter any road marked with a no-entry sign.

The closure times are a guide only, as resurfacing may take longer if the tarmac is slow to set in hot weather or if there is a mechanical breakdown.

 

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Jobcentres help drive employment growth as summer hiring season gathers pace

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New figures show rising employment across Wales while local teams support businesses, young people and the care sector

JOBCENTRE PLUS teams across South-West Wales are stepping up support for both employers and jobseekers as businesses prepare for the busy summer season.

The latest employment figures show that 1.494 million people are now in work across Wales – an increase of 9,000 over the last quarter and 18,000 compared to the same period last year. The Welsh employment rate now stands at 72.3%.

The Department for Work and Pensions (DWP) says Jobcentre Work Coaches and Recruitment Consultants are continuing to play a key role in helping people move into employment while supporting businesses struggling to fill vacancies.

Wyn Morris, DWP Recruitment Consultant Manager for South-West Wales, said: “During the busy summer season, Jobcentres remain focused on helping individuals take advantage of seasonal employment opportunities.

“We are working closely with employers to increase the supply of workers across sectors such as tourism, hospitality, retail and events, while also delivering job fairs and targeted initiatives to help young people secure suitable roles.”

He added that Neath Port Talbot had seen a 12 per cent reduction in Universal Credit claimants aged 50 and over, with specialist support continuing for older workers as well as people with disabilities and health conditions.

Focus on care sector recruitment

The care sector remains a major priority, with Jobcentre Plus working alongside organisations including Social Care Wales, Barcud Housing, the Care Society and the NHS to tackle recruitment challenges.

Recent initiatives, including childcare support and the Movement to Work programme, have helped increase the number of candidates entering care roles across Swansea, Neath Port Talbot and West Wales.

One recent recruitment campaign with M&D Care resulted in six candidates being interviewed, with all six offered jobs.

Another success involved a participant on an NHS vocational programme securing a permanent role within Support Services at Morriston Hospital.

The DWP said these outcomes demonstrate the value of tailored support and structured routes into employment.

Young people finding work

Supporting young people into sustainable employment remains a key focus.

One success story is Carlos, 18, who began claiming Universal Credit after leaving school in February and was unsure about his future career path.

Working closely with Jobcentre staff, he developed a CV, improved his interview skills and took part in the Movement to Work programme.

He later secured a permanent 30-hour-a-week position with A.F. Blakemore in Llantrisant.

Carlos said: “This experience really helped me understand the world of work. The support I received gave me the confidence and motivation I needed to secure a job. I’m very grateful for everything the Jobcentre has done for me.”

Lindsey Beasley, DWP Recruitment Consultant for Llantrisant, said personalised support can make a significant difference to young people’s prospects.

“When young people receive personalised support, they build confidence, develop skills and take meaningful steps into employment,” she said.

Transport concerns raised in Fishguard

Employment barriers in Pembrokeshire were also discussed during a recent meeting involving representatives from Fishguard and Goodwick Town Council, tourism businesses and local Senedd Member Kerry Ferguson.

A lack of public transport was identified as a significant obstacle for many jobseekers, particularly those under 25.

Discussions also explored the possibility of creating community-based facilities, including youth hubs, to support skills development and employment opportunities.

Partners attending the meeting pledged to strengthen engagement with local employers, particularly small and medium-sized businesses, and encourage more work experience opportunities.

£1.5 billion investment for young people

The Government has announced more than £1.5 billion of funding over the next three years to help young people aged 16 to 24 gain employment, education or training opportunities.

This includes £820 million for the Youth Guarantee and £725 million through the Growth and Skills Levy.

The Youth Guarantee aims to ensure every young person has access to work, training or education opportunities, helping them develop the skills needed for long-term employment.

Sian Davies, Recruitment Consultant Manager for South-West Wales, said employers could benefit from financial support when recruiting young people.

“Employers can access funding through two main routes: a six-month wage subsidy via the Youth Guarantee or a £3,000 job grant,” she said.

“Eligibility depends on the length of time a young person has been out of work.”

National picture

Commenting on the latest employment figures, Work and Pensions Secretary Pat McFadden said there were now 400,000 more people in work across the UK than a year ago.

He said the Government’s employment reforms and investment programmes were designed to create opportunities for young people while supporting disabled people and others facing barriers to work.

The DWP says Jobcentres will continue working with employers and community partners throughout the summer to help fill vacancies and support economic growth across Wales.

 

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Community

Why police will be visiting every home in Pembrokeshire

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New operation aims to knock on more than 257,000 doors across Dyfed-Powys over the next three years

DYFED-POWYS POLICE has launched a major new community engagement operation aimed at visiting every home across the force area within the next three years.

Operation Connect will see neighbourhood policing and prevention teams proactively call at residential properties across Pembrokeshire, Carmarthenshire, Ceredigion and Powys.

The force says the initiative is designed to increase visibility, improve communication, and give residents a direct opportunity to raise local concerns with officers and PCSOs.

According to Dyfed-Powys Police, there are 257,416 residential properties across the force area currently active on local authority council tax systems. The aim is for officers and staff to knock on every one of those doors over the course of the operation.

The scheme follows the launch of Dyfed-Powys Connects in September 2025, a two-way messaging system intended to improve contact between police and local communities.

Chief Inspector Dominic Jones said: “It is vital that we make every effort to connect with those who live and work in our communities, as our public deserves to know their local police teams and feel a genuine sense of trust and confidence in Dyfed-Powys Police.

“I know how much our neighbourhood policing teams care about their areas, and we are undertaking this work because we truly care about the communities we serve.”

During visits, PCSOs will also help residents complete priority surveys. The force says these will allow local concerns to be recorded and used to shape future policing activity.

Dyfed-Powys Police says the surveys will provide measurable data to help maintain community confidence and support problem-solving with partner agencies.

The force currently has 189 full-time equivalent officers and staff deployed in neighbourhood teams. This includes 131 PCSOs and 58 police constables, made up of 29 existing officers and a further 29 through the Neighbourhood Guarantee uplift.

To cover the whole force area, each officer or staff member would need to visit around 1,362 properties. Dyfed-Powys Police says this would equate to approximately six properties per officer or staff member each day over a 12-month period.

Chief Inspector Jones added: “By reporting back on our progress through ‘You Said, We Did,’ we will continue to build, solve problems, and maintain lasting relationships with the communities we serve.”

The force says Operation Connect will help it build stronger relationships by listening to local issues, addressing concerns through targeted policing, and sharing progress with communities.

 

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