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Council reviewing complaints over Computer Solutions Wales as concerns continue

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Trading Standards says trader failed to engage after advice — criminal investigation not ruled out

PEMBROKESHIRE COUNTY COUNCIL has confirmed it is continuing to assess complaints relating to Steven Grant and his business Computer Solutions Wales, and has not ruled out the possibility of a criminal investigation.

The statement comes after the Pembrokeshire Herald published a series of reports in recent weeks detailing allegations from customers and former workers who say they were left out of pocket following dealings with the business.

The council confirmed that complaints were first received by its Trading Standards Service in October 2024.

At that time, officers assessed the matters as predominantly civil disputes between consumers and a trader, meaning they did not initially meet the threshold for criminal enforcement action.

However, Trading Standards officers did engage directly with Mr Grant.

A council spokesperson said: “Trading Standards colleagues met with Mr Grant to discuss the concerns raised and offered extensive business advice verbally and in writing, outlining his statutory duties as a trader and steps that he could take to resolving the various grievances.”

Advice was also provided to complainants about how devices might be recovered and the options available through civil legal processes.

Engagement ‘unmet’

The council has now confirmed that attempts to continue dialogue with Mr Grant have not been successful.

The spokesperson said: “Since this early engagement Trading Standards colleagues have been unable to obtain updates from Mr Grant, and attempts to engage in further dialogue have gone unmet.”

The authority added that it remains aware of ongoing complaints and unresolved issues.

“The Trading Standards Service is aware that certain matters remain unresolved and of wider complaints and will continue to appraise the nature of these issues and whether a criminal investigation might be warranted.”

Officers also confirmed they were aware of changes to trading addresses and company status connected to the business.

Legal powers complex

The council explained that newer consumer protection legislation — including the Digital Markets, Consumers and Competition Act 2024 — provides civil enforcement mechanisms designed to encourage compliance by traders, but these processes can be lengthy and depend on engagement from the business concerned.

Growing number of complaints

The Herald has been contacted by a significant number of individuals who say they paid money for repairs, devices or services that were delayed, not delivered, or subject to refund disputes.

Others claim equipment was not returned, while former workers have also alleged unpaid wages.

Mr Grant has previously said problems stemmed from a dispute with a landlord which prevented access to customer devices, and has said he was seeking legal advice regarding how property could be returned.

He has since declined to provide further comment.

How to complain

The council said any new complaints relating to Steven Grant or Computer Solutions Wales should be reported to the Citizens Advice Consumer Service, which acts as the national gateway for Trading Standards referrals.

Consumers can contact Citizens Advice on 0808 223 1133.

 

Business

Call for county to push for review of 182-day self-catering rules

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A CALL for Pembrokeshire to again push Welsh Government for a review of the contentious 182-day rule for self-catering holiday properties in order to avoid paying second homes tax is to be heard next week.

Self-catering businesses not meeting the 182-day criteria end up paying the second homes council tax premium, currently 125 per cent on top of the general rate, in the county, along with similar premiums for the other elements of the overall bill such as the police precept.

In a submitted question to be heard at the July 16 meeting of Pembrokeshire County Council, Cllr Huw Murphy asks: “Most councillors are aware that much of Pembrokeshire relies on tourism and hospitality for its economic success. A key element of a successful Pembrokeshire tourism industry is the self-catering sector.

“Plaid Cymru in its manifesto made several pledges for its first 100 days in office, one under the headline of ‘Unleashing Wales Economic Potential’ which made no specific mention of the 182 letting day rule that was introduced by the previous Labour Government under their co-operation agreement with Plaid Cymru.

“However, Plaid Cymru prior to Senedd elections in May 2026, stated that they would review the 182-day threshold which has been a disaster for many self-catering businesses, many of whom are in rural and coastal communities. I have raised this matter on several occasions since being elected.

“Through speaking to those operating in the self-catering sector there is a clear need to reduce the 182-day threshold. I should point out that in the past I have suggested it be reduced to 140 days and still hold that view.

“Over 50 days have now passed since the Senedd Elections, but we have not heard any details of a review of the 182-day letting rule. Therefore, will the Leader write off to the First Minister outlining the concerns of many Pembrokeshire county councillors with regards to the 182 days letting rule and ask for a reply setting out when Welsh Government intend to commence a review of this policy, which is much needed?”

Back in 2023, Cllr Murphy submitted an unsuccessful notice of motion to full council calling for the 182-day rule in Pembrokeshire to be lowered, proposing a figure of 140 days.

At the time of the 2023 call it was instead agreed to review the situation and for the council to raise its concerns to Welsh Government.

 

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Business

Pembrokeshire Pet Bakery celebrates opening of second shop in Narberth

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A LOCAL pet treat business has celebrated a major milestone after opening its second shop on Narberth High Street.

The Pembrokeshire Pet Bakery welcomed customers through the doors of its new Narberth store on Saturday, marking the latest stage in the growth of the independent business founded by Ali and Kelly.

Despite the hot weather, the opening attracted a strong turnout, with customers visiting to explore the bakery’s range of nutritious and colourful treats for dogs, cats and other much-loved pets.

The new premises joins the company’s established Haverfordwest store, allowing the team to serve customers from two Pembrokeshire town centres.

Ali and Kelly said the opening had been the result of years of hard work, determination and belief in their business.

They said: “What started as a big dream is now a reality, and seeing everyone flock through the doors on Saturday, despite the heat, has been one of our proudest moments to date.

“We are still pinching ourselves, to be honest, and it probably won’t sink in for a while yet.”

The pair also thanked residents and neighbouring businesses for the warm welcome they had received since arriving in Narberth.

They added: “The response and support from our friends, followers, customers and visitors has been absolutely incredible.

“Thank you doesn’t seem to cut it, but thank you all so very much. We are a little overwhelmed.”

The Pembrokeshire Pet Bakery specialises in fun and nutritious handmade treats, with products available for a range of animals including dogs, cats, rabbits, horses, birds and small pets.

The owners said they were now looking forward to building on the success of the opening weekend and continuing to serve customers in both Narberth and Haverfordwest.

The new shop adds another independent name to Narberth’s busy High Street, which is widely known for its mix of locally owned shops, cafés and specialist businesses.

Picture caption: Ali and Kelly outside the new Pembrokeshire Pet Bakery shop on Narberth High Street.

 

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Business

Iconic Tenby music shop Dales opens new branch in Carmarthen

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ONE of west Wales’ most recognisable independent music retailers has expanded into Carmarthen with the opening of a brand-new Dales Music Store.

The family-run business, which first opened in Tenby in 1947, has become a favourite destination for generations of music lovers, known for its extensive range of vinyl records, musical instruments, guitars, music accessories and merchandise.

Now, after almost 80 years in business, Dales has opened a second branch on Blue Street in Carmarthen, bringing its distinctive yellow-and-blue branding and passion for music to the county town.

The new store offers a wide selection of new and pre-owned vinyl, guitars, musical instruments, equipment, accessories, gifts and official band merchandise, catering for everyone from experienced musicians to collectors and casual music fans.

The expansion represents a significant milestone for the long-established business, which has evolved from its roots as a piano retailer into one of Wales’ best-known independent music stores while remaining family owned.

Owners say they are excited to welcome customers through the doors of the new Carmarthen branch and hope it will become a hub for the local music community, offering the same friendly service and specialist knowledge that has made the Tenby store a trusted name for decades.

The arrival of Dales also provides a welcome boost to Carmarthen’s independent retail scene, giving shoppers another reason to visit the town centre and supporting the area’s growing reputation as a destination for independent businesses.

Photo caption: The Dales team outside the new Carmarthen store on Blue Street, marking the opening of the iconic Tenby music retailer’s second branch.

 

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