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Wetherspoon employee will be ‘dealt with’

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William OwenWETHERSPOON have confirmed they will deal with a member of staff who, it appears, acted in a manner the pub chain have referred to as ‘below the standards they expect’.

David Campbell, who works as a chef at the Haverfordwest pub, was accused by a customer of having responded poorly to a complaint of a twig being found in a meal. The Facebook page, ‘Spotted Haverfordwest’ carried the complaint by the anonymous customer in the form of a post that read: “The way I got treated in Wetherspoon in Haverfordwest today was disgusting. I am a student from Pembrokeshire College and me and two of my other friends from there went to Weatherspoon to have some lunch on our break. It was fine ordering my food and the food came out really quickly. However, I took a second bite from my wrap and there was something really hard in it, and as I took my mouth away and looked into the wrap there was a tree twig covered in dirt in it. The manager then came over after another 10 minutes of waiting and was very rude and made out that I had put the twig in the wrap, he then finally went to give me the refund but came back with £1.63 which was not the whole refund, so we were charged for the drink.”

The post, and complaint, was seen by the chef who responded to the criticism, placing his own post which read: “Stick that wrap up your ass you c***.”

The Pembrokeshire Herald contacted Mr Campbell, who attempted to explain himself and the post he had published: “Obviously that girl wrote a complaint about Wetherspoon and I commented on it. No one knew who I was until that boy commented on my status and then sent it through to Haverfordwest’s Spotted Mail. I know him, he’s not a friend. I’m going to lose my f*****g job, while people are on Facebook all day causing s**t where I work. Now I probably won’t have a job. What I said was taken out of context, people made it in to something big, my comment was like any other comment till that k**b said I worked there.”

Approached on the subject of an apology, he stated: “The twig was not in the wrap because it was made fresh, so no, I’m not sorry.”

Wetherspoon spokesperson, Eddie Gershon, said of the matter: “We are fully aware of the incident at the pub. Wetherspoon sets high standards and on this occasion the company’s staff fell below the standards expected. We regret that in the first instance the complaint was not dealt with in the manner we expect. Also, the comments made on Facebook by the member of staff were completely inappropriate and the matter is being dealt with internally. Our aim is to speak with the customer directly in order to apologise to her.”

 

2 Comments

2 Comments

  1. Foxtrot

    February 5, 2015 at 6:12 pm

    I think this story is terrible and I feel sorry for the chef.

    There is just no way that a twig, with dirt on it, would make its way inside a ‘wrap’ that he had just made fresh in the kitchen.

    May I suggest a more likely explanation is that the twig (if it ever existed at all) made its way into the ‘wrap’ after it left the kitchen, when she had it.

    Who could have put it there? Well, the ‘complainant’ is a college student who says she was eating with her friends, hint hint.

    If the chef loses his job over this unbelievable complaint, I think the Herald should employ him as a restaurant critic, they aren’t blameless, naming and shaming him like this.

    Then, when he’s an established critic he can go to McDonalds Merlins Bridge in a year’s time where he will probably meet that girl behind the counter, serving him (having reached her pinnacle).

    He can then go and write all about her, name and all, on social media and make her life hell!

  2. theone

    February 7, 2015 at 2:48 pm

    Foxtrot.
    The issue is not the complaint, its the disgraceful behaviour of the employee on social media.

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Crime

Lord Mandelson arrested after police raid homes in misconduct probe

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Former UK ambassador questioned over alleged links to Jeffrey Epstein as political pressure mounts

FORMER Labour cabinet minister Lord Peter Mandelson has been arrested after police searched two of his homes as part of an investigation into alleged misconduct in public office.

The 72-year-old, who previously served as the UK’s ambassador to the United States, is accused of leaking sensitive government information to convicted sex offender Jeffrey Epstein. Officers were seen at one of his properties earlier this month, and he was later taken from his London home in an unmarked police vehicle.

His arrest comes only days after Prince Andrew was detained on suspicion of similar offences, with police also carrying out extensive searches of his residences, including Royal Lodge, over an eleven-hour period. Investigators are now expected to examine electronic devices seized during the operations, including phones and computers.

The Metropolitan Police previously confirmed that warrants were executed at addresses in Camden and Wiltshire in connection with an ongoing investigation involving a 72-year-old man suspected of misconduct in public office.

Deputy Assistant Commissioner Hayley Sewart said officers from the Met’s Central Specialist Crime team were leading the inquiry.

The allegations relate to documents reportedly contained within files linked to Epstein, which appear to suggest Mandelson shared confidential or market-sensitive government information during his time in office. The extent of his association with Epstein has become a major political controversy, raising questions about vetting and judgement at the highest levels of government.

The situation has also created significant political pressure on the Prime Minister, who had appointed Mandelson to the ambassadorial role last year. Downing Street has since been forced to release thousands of emails and messages relating to the appointment, with officials continuing to review the correspondence.

Several MPs have publicly criticised the decision to appoint Mandelson, with some calling for senior figures within government to take responsibility for what they describe as a serious lapse in judgement.

Police have not yet confirmed whether any charges will follow.

 

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Charity

Charity launches bid to save Foley House with new community cooperative

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A PEMBROKESHIRE charity has launched an ambitious bid to restore Foley House, one of Haverfordwest’s most significant historic buildings, through the creation of a new community cooperative called The Bucketful Centre.

Adam’s Bucketful of Hope, with support from PLANED Community Development, has established the cooperative to take forward plans to refurbish and repurpose the landmark building.

Foley House was built during Britain’s naval heyday and designed by renowned architect John Nash for the brother of Captain Foley, who served alongside Lord Nelson at the Battle of the Nile. Nash later went on to design the Brighton Pavilion and parts of Buckingham Palace. At the same time he was working on Foley House, Nash was also designing Priory House in Cardigan, located on the former hospital site at the entrance to the town.

Haverfordwest was once known as “the Bath of the West” and boasted many grand homes, but Foley House has fallen into significant disrepair over recent decades.

The four-storey building is currently owned by Pembrokeshire County Council and is now in the process of being leased to The Bucketful Centre cooperative. Once renovated, it will become the new base for Adam’s Bucketful of Hope, operating as a cancer support centre with expanded services for patients, carers and people living with life-limiting conditions.

Founder and CEO of Adam’s Bucketful of Hope, Chris Evans-Thomas, said demand for the charity’s services had risen sharply since the Covid pandemic.

He said Foley House offers the space, parking and future disabled access needed to deliver improved support for patients, particularly as some hospital services are being reduced or lost.

The campaign will be formally launched at a public presentation at the Merlin Theatre, Pembrokeshire College, on Wednesday, March 4, 2026, at 6:30pm.

The event will be led by PLANED’s Community Assets Coordinator Cris Tomos, who has extensive experience in saving historic buildings, alongside well-known historian Mark Muller.

Further information about the project is available at www.bucketfulcentre.co.uk or by contacting Chris Evans-Thomas on 01437 779400.

 

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Business

Ryanair launches Summer 2026 schedule from Cardiff with fares from £29.99

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RYANAIR has announced its Summer 2026 schedule from Cardiff Airport, offering five routes including popular holiday destinations Alicante, Faro, Malaga and Tenerife, as well as the city break favourite Dublin.

The low-cost airline said it will increase frequencies on four routes — Alicante, Dublin, Faro and Malaga — giving Welsh passengers more travel options and improved connectivity throughout the summer season.

Flights are now available to book via the Ryanair app, with fares starting from £29.99.

Ryanair’s Director of Communications, Jade Kirwan said: “Ryanair is pleased to launch our Summer 2026 schedule at Cardiff, offering five routes with extra frequencies on four of these routes, including holiday hotspots like Alicante, Faro and Malaga, as well as the top city break destination Dublin. This provides Welsh customers with even more low-fare choice and regular connections for their Summer 2026 getaways.”

Cardiff Airport Chief Executive Jon Bridge welcomed the announcement, highlighting the importance of the Dublin route in particular.

He said: “It’s great to see Ryanair strengthening its commitment to Cardiff Airport, with the Dublin service now operating daily throughout the summer and increasing to twice daily on selected days in October 2026. This is a hugely popular route, particularly for business travellers, providing a vital gateway between Ireland and Wales and strengthening economic ties between our Celtic nations.

“Alongside Dublin, we’re delighted to see Ryanair offering a strong portfolio of summer destinations from Cardiff, including Alicante, Faro, Malaga and Tenerife. These routes provide fantastic choice for Welsh travellers seeking a well-earned break, while also supporting tourism and connectivity.”

The airport said the expansion reflects continued demand for convenient low-cost travel from Wales.

 

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