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West Wales residents put caring staff at top of their hospital wish list

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caring staffPEOPLE across West Wales have voted ‘caring staff’ as the most important element when staying in hospital. A new survey, conducted by BMI Werndale Hospital in West Wales, focused on attitude towards caring for others and how people view professions that deliver care.

The survey also indicates how social media is fast becoming the most popular way to stay in touch with people.

With just days until Christmas, the ‘Care’ survey revealed there is plenty to be cheery about as we head into the season of good will, as resident across West Wales believe people would be prepared to perform a selfless act to help someone else.

Of those surveyed 67% believed most people would help someone who had fallen in the street. It seems there are some favourite ways for people in West Wales to reach out to someone to show they care. 13% said they would ‘ask someone if they were ok or how they were feeling’, 13% said they would be a good listener, but it was giving someone a hug that came out on top with 27%.

The survey highlighted how we look to certain professions to deliver care when it is needed. Nursing proved to be the profession that is most associated with care 53%, with other caring professions including fire-fighters (20%) and paramedics (6.7%).

Director of Nursing at BMI Werndale Hospital, Gaynor Llewelyn said:

“The survey reveals some reassuring information about the community where we live and work. It is good to know that residents across West Wales believe reaching out to others is still an important part of their busy lives.”

Those who responded to the survey were very clear about the most important requirement during a stay in hospital.

Whilst 20% said they would look for clean facilities, 80% said it was the caring staff that was their most important requirement.

Something 76 year-old Elaine Rees from Llanelli can relate to during her recent stay at BMI Werndale Hospital. Having been admitted for a total hip replacement operation, Elaine was so impressed with the care received, she wanted to show some appreciation so wrote to the team to say thank you: “I was so impressed with how I was looked after, it really was incredible. The staff throughout the hospital put me at my ease and made my stay at BMI Werndale Hospital extremely comfortable and as worry free as a stay in hospital can be. It was so important to my recovery following the operation; I can’t thank the team enough.”

Gaynor Llewellyn said: “It is always such an amazing gesture for a patient like Elaine to take the time to say thank you to our staff. We never take thank you letters for granted. Everyone in the hospital is made aware of the kind words people express.”

Gaynor added: “It has to be recognised that although our nurses are incredibly caring, the care delivered to our patients is extended throughout the hospital by ALL of our staff. From our receptionists who greet our patients through to the catering staff; everybody here at BMI Werndale Hospital is passionate about care and goes above and beyond to try and make every patient’s stay here as comfortable as possible.

The latest patient survey results for BMI Werndale Hospital speak for themselves with 97% of patients rating the nursing care received at the hospital as either excellent or very good.

Executive Director, Caroline Daymond said:

“The patient survey stands as a great insight into how we all perform. We are very proud of our hospital and we make it our priority to work as hard as possible to make each patient’s journey through the hospital as smooth and as compassionate as possible. The results around care are an important indicator of how well we perform across the hospital and we monitor the results very closely. I would like to thank the team for the continued hard work and for the energy they give. It is also important to realise the need to build on this, which is something we’ll be aiming to do throughout 2014.”

With Christmas fast approaching, it seems the spirit of good will is alive and well in West Wales. The survey revealed when it comes to donating to charity there were multiple ways people donate with 73% of responders saying they would give money. Other ways of donating included:

Time (13%)

Unwanted items (73%)

It seems people across West Wales also believe Wales is the most caring region in the UK with 73%.

The survey revealed how modern forms of communication are becoming ever more important in our lives with 60% saying they are aware if people are struggling or need help through social media. 27% of people chose to stay in touch with friends and neighbours by mobile telephone.

Others included:

Popping around for a chat (33%)

Text / What’s App (26%)

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Business

Pembrokeshire the perfect holiday spot

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Pembrokeshire has been the perfect holiday destination for many years.

The county is home to miles of scenic coastline and beaches, stunning villages full of character and plenty of coastal escapes. It is the perfect place for tourists to sweep the cobwebs away and enjoy the beauty of the scenic Welsh countryside.

But with so many holidaymakers set to staycation in the UK, the question many people have been asking is where will they all stay? This is where Pass the Keys® comes in!

As the demand for staycation accommodation and short-term rentals grows across the UK, and more so in Pembrokeshire, there is an increasing demand for professional holiday let management services to help make the process of short term letting a completely hassle-free and enjoyable experience for property owners.

Pass the Keys® is run by local people & partnered with local companies but backed by a national brand who have are tried and tested infrastructure, as well as award winning technology to keep a cut above the rest. We are proud to be one of the only Professional Co-hosts of Airbnb in Pembrokeshire, so you can rest easy knowing that you are dealing with short-term letting experts.

Mark Pennino and Jamie Smith, Owners of Pass the Keys – South Pembrokeshire

Our holiday homes thrive thanks to our high standards of local support and this is demonstrated by our extremely high ratings on both Trustpilot and Google Reviews, why not take a look for yourself. Our bespoke software systems ensure that your holiday home is successfully marketed, occupied and kept safe, all of which are important factors to consider when selecting a holiday letting agency.

So, if you’re curious to find out more or maybe you are managing your holiday home yourself and it’s all getting a bit too demanding, go to our website and see how much your property can earn.

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Community

Enjoy the beach, but safely says the council and police in joint message

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YOUNG people in Pembrokeshire who are meeting up on the county’s beaches with their friends are being urged to do so safely and with consideration for others.

The message comes from Pembrokeshire County Council, Dyfed Powys Police, and other local agencies.

“It’s been a tough year for young people,” said Cllr Tessa Hodgson, Pembrokeshire’s Cabinet Member for social services.

“They spent much of the winter cooped up at home. Many have also been studying and had assessments. It’s natural to want to socialise – and to enjoy spending time on the beach.

“But please do so safely. If you’re a parent, please advise your child not to meet others at isolated beaches with poor mobile phone reception. We haven’t seen these problems so far, but if a young person has a drug or drink-related incident on an isolated beach, then it’s much harder for them to get help. The same goes if there’s an issue linked to reckless behaviour.”

Young people are also asked to act responsibly while at the beach, and to respect the local community.

It follows some instances where tins and bottles and the contents of bins were left strewn across the sand following gatherings.

“Young people are generally sensibleand we hope these were isolated incidents, but we would like to take this opportunity to remind them to respect the environment, put litter in bins or take it home,” said Cllr Hodgson.

“Please enjoy going to the beach – but please behave and allow others to enjoy it as well.”

National Park Authority Chairman, Cllr Paul Harries added: “As well as having a negative impact on other people who want to enjoy the beach, actions such as littering can also have negative impacts on wildlife.

“We would urge everyone to tread lightly as they enjoy the Pembrokeshire Coast so that all who visit or call this place home can do so safely.”

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Community

Enhancement project nears completion at Withybush Woods

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ONE of Haverfordwest’s favourite woodlands has been transformed over the past two years, thanks to an EU-funded improvement project led by Pembrokeshire County Council.

Withybush Woods is a tranquil dog-friendly woodland featuring two ponds, a wetland area, an accessible 1.5km footpath with bridges and a boardwalk, and lots of wildlife including resident ducks, moorhens and swans.

Owned by the County Council, the wood is located not far from Withybush showground and is part of the Victorian garden of Withybush House, demolished in the 1960s.

Pictured at Withybush Woods are Cllr Cris Tomos, Cllr Steve Yelland, and Helen Ross, External Funding Officer.

Work to improve the site has been carried out by the Council with support of Pembrokeshire Coast National Park Authority youth rangers, and volunteers from Rudbaxton Community Council.

Cllr Cris Tomos, Cabinet Member for the Environment and Welsh Language, said the Council has received lots of positive comments about how peaceful and beautiful the area is.

“Together with our partners, we have worked hard to improve and enhance Withybush woods and we’re delighted with the feedback that we’ve received,” he said.

“We know it was especially popular with local people during the pandemic and we’re pleased that it provided them with some tranquillity and the opportunity to relax and spend time amongst natural surroundings.”

Cllr Tomos said the new features had also been welcomed, and had made a real difference to the overall appeal of the area.

“As well as a newly-restored lower pond and a new wetland area, we have de-silted the upper pond, created an extra 500m section of accessible footpath including bridges, planted thousands of wildflowers and bulbs, installed signage, birdboxes, feeding stations, and more.

“There are still some elements of the project which haven’t been completed as a result of the pandemic, including the installation of an otter holt and planting of native trees – but this work will be carried out as soon as we are able to.”

Cllr Steve Yelland, county councillor for Rudbaxton, said: “I am delighted with the work that has been carried out at the woods, it has greatly increased the attraction and pleasure for many. The extension to the path and the new pond has added to the enjoyment which is used by both children and adults alike and is proving so popular that the car park is quite often full, which is a pleasure to see.

“I have had many people comment and say how much they appreciate the improvements that have been made and how much they enjoy walking through the woods.”

The enhancement work received funding by the Welsh Government Rural Communities – Rural Development Programme 2014 – 2020, which is funded by the European Agricultural Fund for Rural Development and the Welsh Government. It also received funding through the Landfill Disposals Tax Communities Scheme, through the WCVA.

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