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Former Withybush Hospital employee inappropriately accessed records

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HYWEL DDA UNIVERSITY HEALTH BOARD has written to 41 people to provide them with information and support after its own investigation identified a former member of staff had inappropriately accessed electronic patient hospital records.
The individual, an administrator at Withybush Hospital, is no longer employed by Hywel Dda University Health Board after breaching patient confidentiality and acting outside of NHS and the Health Board’s own policies on data protection and information governance.
The Health Board has also referred the situation to the Information Commissioner for independent investigation.
All patients affected have been written to and offered the opportunity to discuss the situation with the Health Board through a helpline number, which can be contacted on 01437 773969/01437 773970.
Individuals can also contact the Information Governance Team by Email: [email protected]
Chief Executive Steve Moore said: “This is a matter that we take extremely seriously and we have written to every patient directly affected to apologise for the actions taken by this individual which go against health board policies and procedures.
“We are able to reassure people that our review has shown no changes or amendments were made to records. It also produced no evidence that the information has been used by the individual for any purpose other than to view.”
He added: “We faced a similar but much larger scale breach in 2016 but it makes this none the less serious for those patients affected. We understand and acknowledge how distressing this is for those affected, especially for any who may be vulnerable, and we have set up a helpline should they wish to discuss this further with us.”
The concern was originally picked up by a manager which resulted in a full investigation being undertaken by the Health Board. This involved collecting evidence from witnesses and reviewing the extent of the breach as the individual did have appropriate reason to access patient records as part of their job. Since then, the board has been working to ensure it had the correct information and ability to contact all individuals affected appropriately.
The Health Board has introduced an electronic system which provides a better and efficient way of checking access to electronic hospital records. Called, the National Intelligent Integrated Auditing Solution (NIIAS), it is licensed for use by all NHS Wales health boards and trusts and helps monitor electronic information systems and flag up potential instances of unauthorised access to patient information, for further investigation.  The Board has implemented an Information Governance Team and carried out extensive training and communications with staff to ensure they understand their responsibilities in maintaining strict patient confidentiality.
Mr Moore said: “We will continue to prioritise this work until we have full assurance that all staff are complying with our policies and procedures around patient confidentiality. I say with confidence that most of our staff are extremely disappointed and devastated by breaches of this nature by individuals. At the core of our values as NHS staff members and employees of Hywel Dda University Health Board is the obligation to protect our patients, treating their information with respect and protecting their right to confidentiality.”
The Health Board has also proactively referred the breach to the Information Commissioner’s Office. The Commissioner is responsible for upholding rights in the public interest, promoting openness by public bodies and privacy for individuals. It is an independent regulatory office dealing with the Data Protection Act and has its own enforcement rights for any breaches under the Act.
Should the Information Commissioner’s Office determine the access constitutes a breach, they have the power to commence criminal proceedings against the individual. Equally, the Information Commissioner could take action against the Health Board should they consider it failed to take appropriate organisational or technical measures to protect individuals’ personal data.
If you have not been contacted directly by the health board about this situation then you are unaffected and do not need to take further action. Anyone who has been contacted and who is distressed or has concerns, can contact the helpline  on 01437 773969/01437 773970.
Also you can email: [email protected] if you would like to arrange a call-back from the team on a day and time that is convenient for you.

Community

Flood alert issued for Pembrokeshire coast as high tides and conditions raise risk

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A FLOOD ALERT has been issued by Natural Resources Wales for the Pembrokeshire coastline, with flooding possible along stretches between St Dogmaels, near Cardigan, and Amroth.

Residents and businesses in coastal areas are being urged to remain vigilant and to prepare for the potential impacts of flooding as conditions develop.

Natural Resources Wales advises people in affected areas to follow any existing flood plans and to ensure they know where family members and pets are, with arrangements in place to move them to safety if required. Important and sentimental items, key documents and valuables should be placed somewhere secure and above potential flood levels.

People are also encouraged to make sure their mobile phones are fully charged, to familiarise themselves with how to turn off electricity, gas and water supplies, and to prepare a small emergency bag in case they need to leave their home. Essential items may include medication, a phone and charger, warm clothing, baby or pet supplies, sanitary items and insurance documents.

Where possible, cars, livestock and equipment should be moved away from areas at risk of flooding.

The public is strongly warned not to walk or drive through floodwater. As little as 30 centimetres (one foot) of moving water can sweep a car away, while 15 centimetres can be enough to knock a person off their feet.

Further information is available via the Natural Resources Wales flood warning service at
https://flood-warning.naturalresources.wales/Detail/102WABT02.
Floodline can also be contacted on 0345 988 1188 using quick dial number 503013.

Up-to-date river, rainfall and sea levels can be checked at https://naturalresources.wales/riverlevels.

Flood alerts and warnings can be managed by calling Floodline on 0345 988 1188. For the latest updates, Natural Resources Wales can also be followed on social media via @NatResWales.

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Entertainment

Paws-ibly dog-free show comes to Torch Theatre

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ACCLAIMED theatre-maker Sam Freeman is bringing We’re Not Getting A Dog to the Torch Theatre in Milford Haven this February — a new, comic, roughly 72-minute solo show packed with domestic observation and a quietly rueful bite.

Told through passive-aggressive letters, early-morning jet-washing and the small rituals we cling to in an effort to make a house feel like a home, the production casts a wry eye on what it means to live close to other people — neighbours we see every day, yet barely know.

“It’s really hard to describe the show,” Freeman said. “I guess it’s best to imagine a really gorgeous Radio 4 late-night comedy, but performed live — it’s heart-warming and like being wrapped in a warm hug. It’s a show to warm the soul.”

The performance weaves multiple storylines together: a couple sprinting through rain to catch a bus, a man staring at a blank laptop screen in despair, and a woman opening an envelope to reveal a photograph. Each moment builds towards a bigger picture, drawing the audience into a narrative where not everything is as straightforward as it first appears.

“It’s a real joy to perform because you let this story unfold,” Freeman added. “You see these moments where people laugh, occasionally cry, but also join the dots and discover that not everything is as simple as it first may seem.”

Read from a little black book, the show has been described as a hidden gem — a quietly powerful and comic examination of home, connection and distance.

And for anyone wondering about the dog on the poster, Freeman has an answer.

“Everyone wants to know about the dog on the poster… It’s my border terrier Poppy — absolute psychopath,” he said. “Whether she makes it into the show… well… you’ll have to see it to find out.”

We’re Not Getting A Dog will be performed at the Torch Theatre on Saturday, 14 February at 7.30pm. Tickets are £8. For more information, visit the Torch Theatre website or contact the Box Office on (01646) 695267.

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Health

Hywel Dda board to consider refreshed health strategy to 2040

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New plan promises more care closer to home, ‘Digital First’ services, and stronger focus on prevention

HYWEL DDA UNIVERSITY HEALTH BOARD will consider a refreshed version of its long-term health and care strategy at a public board meeting on Thursday (Jan 29).

The proposed strategy, titled A Healthier Mid and West Wales – Healthier lives, well lived, sets out the Health Board’s priorities up to 2040 and updates ambitions first published in 2018.

Health chiefs say the refreshed plan does not change Hywel Dda’s core aim of helping people live healthier lives for longer, with a stronger emphasis on preventing ill-health and supporting people to stay well. Instead, it updates the strategy to reflect changing needs across the region, alongside wider pressures on health and care services including rising demand and the lasting impact of the COVID-19 pandemic.

The strategy sets out how clinical developments, new digital tools and community facilities could provide more opportunities to offer help earlier and closer to home, while outlining how services may need to adapt in the years ahead.

Hywel Dda said the draft refresh has been shaped by engagement with communities, staff and partners across Carmarthenshire, Ceredigion and Pembrokeshire. The engagement took place in two phases between July and November 2025 and involved almost 3,000 people.

Residents were asked what matters most to them in living a healthier life, as well as being invited to share views on priorities for health and care. The Health Board said feedback was used to develop four key themes which underpin the refreshed strategy: thriving teams, healthier communities, great care and positive futures.

During the engagement, people consistently raised concerns about the distance they have to travel to access healthcare. The Health Board said the refreshed strategy aims to deliver more care closer to where people live, with greater support in communities and at home.

The plan also outlines an expanded role for digital services, including easier access to advice, appointment booking and test results. The Health Board said it intends to create a ‘Digital First’ service designed to connect homes, communities and hospitals.

The refreshed strategy also builds on work started in 2018 on a Social Model for Health and Wellbeing, which aims to shift services away from mainly reacting to illness and towards preventing ill-health earlier, with prevention described as a central priority for improving health and reducing long-term demand.

Hywel Dda Chief Executive Professor Phil Kloer said: “Our communities have been clear about what matters most to them. People want fair access to care, strong local services, and support to stay well in their daily lives.

“This proposed strategy refresh is about listening to that feedback and setting a clear direction for how we work together over the next 15 years. Our strategy focuses on health and keeping people well, not just treating illness.

“It is also guided by our values of belonging, growth and working together. These values continue to emphasise the importance of putting people first, improving our services, and supporting each other to deliver the best care possible.

“We will continue to work with our communities and the individuals who play a vital role in shaping our social model for health and wellbeing.”

Lee Davies, Hywel Dda’s Executive Director of Strategy and Planning, said delivering the refreshed plan would require “a more radical approach” to how care is provided.

He said: “The principles of our 2018 strategy remain the same, but the world around us has changed. This refresh ensures our vision, goals and priorities reflect today’s challenges and opportunities.

“We will continue to move towards prevention, wellbeing and primary and community care, supported by digital solutions where appropriate. Most importantly, it shows how what people told us is being reflected in our plans.”

The Health Board said that if the refreshed strategy is approved, it will be finalised and published in multiple accessible formats. Work with communities, staff and partners would continue as delivery plans are developed, and the strategy would be regularly reviewed to reflect changes and developments in health needs across the region.

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