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Former Withybush Hospital employee inappropriately accessed records

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HYWEL DDA UNIVERSITY HEALTH BOARD has written to 41 people to provide them with information and support after its own investigation identified a former member of staff had inappropriately accessed electronic patient hospital records.
The individual, an administrator at Withybush Hospital, is no longer employed by Hywel Dda University Health Board after breaching patient confidentiality and acting outside of NHS and the Health Board’s own policies on data protection and information governance.
The Health Board has also referred the situation to the Information Commissioner for independent investigation.
All patients affected have been written to and offered the opportunity to discuss the situation with the Health Board through a helpline number, which can be contacted on 01437 773969/01437 773970.
Individuals can also contact the Information Governance Team by Email: [email protected]
Chief Executive Steve Moore said: “This is a matter that we take extremely seriously and we have written to every patient directly affected to apologise for the actions taken by this individual which go against health board policies and procedures.
“We are able to reassure people that our review has shown no changes or amendments were made to records. It also produced no evidence that the information has been used by the individual for any purpose other than to view.”
He added: “We faced a similar but much larger scale breach in 2016 but it makes this none the less serious for those patients affected. We understand and acknowledge how distressing this is for those affected, especially for any who may be vulnerable, and we have set up a helpline should they wish to discuss this further with us.”
The concern was originally picked up by a manager which resulted in a full investigation being undertaken by the Health Board. This involved collecting evidence from witnesses and reviewing the extent of the breach as the individual did have appropriate reason to access patient records as part of their job. Since then, the board has been working to ensure it had the correct information and ability to contact all individuals affected appropriately.
The Health Board has introduced an electronic system which provides a better and efficient way of checking access to electronic hospital records. Called, the National Intelligent Integrated Auditing Solution (NIIAS), it is licensed for use by all NHS Wales health boards and trusts and helps monitor electronic information systems and flag up potential instances of unauthorised access to patient information, for further investigation.  The Board has implemented an Information Governance Team and carried out extensive training and communications with staff to ensure they understand their responsibilities in maintaining strict patient confidentiality.
Mr Moore said: “We will continue to prioritise this work until we have full assurance that all staff are complying with our policies and procedures around patient confidentiality. I say with confidence that most of our staff are extremely disappointed and devastated by breaches of this nature by individuals. At the core of our values as NHS staff members and employees of Hywel Dda University Health Board is the obligation to protect our patients, treating their information with respect and protecting their right to confidentiality.”
The Health Board has also proactively referred the breach to the Information Commissioner’s Office. The Commissioner is responsible for upholding rights in the public interest, promoting openness by public bodies and privacy for individuals. It is an independent regulatory office dealing with the Data Protection Act and has its own enforcement rights for any breaches under the Act.
Should the Information Commissioner’s Office determine the access constitutes a breach, they have the power to commence criminal proceedings against the individual. Equally, the Information Commissioner could take action against the Health Board should they consider it failed to take appropriate organisational or technical measures to protect individuals’ personal data.
If you have not been contacted directly by the health board about this situation then you are unaffected and do not need to take further action. Anyone who has been contacted and who is distressed or has concerns, can contact the helpline  on 01437 773969/01437 773970.
Also you can email: [email protected] if you would like to arrange a call-back from the team on a day and time that is convenient for you.

Entertainment

Young voices light up cathedral as children’s chorus launches 2025 music festival

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A CHILDREN’S chorus brought a packed St Davids Cathedral to life on Saturday (May 24) as this year’s Cathedral Music Festival officially got underway.

The performance marked the launch of the 2025 festival and was led by renowned choral director Suzzie Vango, whose energy and enthusiasm inspired dozens of young performers from across Pembrokeshire.

Singing beneath the towering cathedral organ and the historic nave’s vaulted ceiling, the children delivered a programme of uplifting and challenging repertoire to a captivated audience.

The concert followed a lively morning performance from the choristers in the North Transept, where songs from The Lion King and Adele were among the crowd favourites during the ‘Choristers Unplugged’ session.

Suzzie Vango, who has worked with the London Symphony Orchestra, National Youth Choirs and the AB Choir Directors, led the evening performance with warmth and precision. Under her direction, the children’s voices filled the ancient building with powerful harmonies and joyful expression.

Speaking to The Herald after the concert, one audience member said: “It was incredibly moving to see so many young people singing their hearts out in such a beautiful setting. You could see how proud their families were.”

The children’s chorus is just one part of this year’s ambitious festival programme, which continues until Wednesday (May 28). Performers include the BBC National Orchestra of Wales, The Queen’s Six, clarinettist Emma Johnson, and a range of vocal and instrumental ensembles.

The organisers say the aim of the festival is to celebrate musical excellence while making performances accessible to local people. Children under 18 were given free entry to the launch concert.

The Cathedral Music Festival, now in its 44th year, is one of the highlights of the cultural calendar in West Wales and draws audiences from across the UK.

Tickets for remaining events are available from the cathedral’s website and box office.

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Entertainment

Rain fails to dampen spirits at Milford Haven’s Big Beer Festival 2025

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Crowds raise a glass as music, beer and community take centre stage under cover at Milford Waterfront

RAIN and drizzle couldn’t wash away the good vibes at this year’s Big Beer Festival, held at Milford Waterfront on Saturday (May 24).

Thanks to the large Ascona Group marquee, festivalgoers stayed warm and dry—apart from what they were drinking—as hundreds turned out to celebrate one of Pembrokeshire’s most anticipated events, organised by Milford Haven Round Table.

Supported by headline sponsors Milford Waterfront, Ascona Group and Thornton Motors, the festival delivered an unforgettable afternoon and evening of entertainment, street food, and a standout drinks menu—all while raising money for local causes.

The UK’s number one Stereophonics tribute act The Phonics headlined the event, electrifying the stage with iconic hits. Also performing live were Steve Bartram, Funktion 22, Kyle Kirkhouse, The Doovays, and Big Chicken—each met with cheers from the packed marquee as rain fell steadily outside.

Entry to the event was £25, which included four drink tokens and a limited-edition festival glass. Attendees could sample over 20 cask and craft beers, local ciders, lagers, prosecco and Pimm’s. Featured producers included Tiny Rebel, Mantle Brewery, Gethin’s Cider, and Pembrokeshire Cider Co.

Food lovers were spoiled for choice at the Thornton Motors Street Food Zone, where vendors such as The Junkyard Dog, Impasto Pizza Bar, and Get Loaded served up everything from gourmet hotdogs to handmade pizzas.

A strict Think 25 policy was in place throughout the event, ensuring a responsible and safe environment for all. Security staff praised attendees for their upbeat and respectful attitude.

The event ran until 10:30pm, closing with a crowd-wide singalong to “Dakota” beneath the bright lights of the marquee.

Organisers from Milford Haven Round Table expressed their thanks to everyone who braved the weather, the sponsors who made the event possible, and the volunteers who made it run so smoothly.

Staying dry under canvas: Toby Ellis, from Pure West Radio took a selfie of the crowd from the stage

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Business

The Imperial Hotel reopens after stunning refurbishment

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Tenby’s iconic seaside hotel restored to its former glory

THE IMPERIAL HOTEL in Tenby has reopened following a major refurbishment, restoring one of Wales’ best-loved coastal landmarks to its former splendour.

Now under the ownership of Crest Hotels Group, the Grade II-listed building has undergone a comprehensive transformation blending 19th-century heritage with contemporary luxury. With its position overlooking South Beach, the revamped hotel boasts redesigned rooms, a stylish new lounge, and the launch of a modern dining experience, Essence, offering sweeping views across Carmarthen Bay.

Crest Hotels acquired the property in 2024 and have since delivered what they describe as a “sensitive but ambitious” restoration. Every element of the upgrade respects the historic character of the building, while bringing it in line with today’s expectations for comfort and quality.

Tracy Webb, General Manager at the Imperial Hotel, said: “Crest Hotels has given this hotel what it deserves. The refurbishment is beautiful and will have a hugely positive impact on Tenby. With the new spa and gym opening next year, it will bring something a bit different to the town.”

All guest rooms have been redecorated in sea-inspired tones of blue and green, and now feature high-end fittings including Hansgrohe power showers, luxurious Sleepeezee beds, air conditioning, and high-speed internet. Substantial improvements have also been made to the bar, restaurant, and the hotel’s iconic seafront façade.

The new restaurant, Essence, champions Welsh produce and caters for both residents and visitors. The menu includes everything from small plates to three-course meals, with local ales, craft beers, and bespoke cocktails. The hotel is also dog-friendly, providing canine guests with dog biscuits while their owners enjoy complimentary Welsh cakes.

Tracy added: “The aim is for the Imperial to be as busy in winter as it is in summer. Tenby is such a special place — it means holidays, happiness, sunshine. South Beach has always been my favourite since childhood, so to work here with that view every day is amazing.”

Jason Hiley, Managing Director of Crest Hotels, said: “We want to reclaim the Imperial as the place to go in Tenby — a hotel that locals and visitors alike are proud of. It needed some tender loving care, and we’ve brought back the style and elegance it always deserved.”

Tenby remains one of Wales’ most popular holiday destinations, known for its colourful harbours, golden beaches, and rugged coastal walks. The Imperial Hotel offers a prime base for exploring the wider Pembrokeshire coast, including landmarks such as Carew Castle, Caldey Island, St David’s Cathedral, and the National Botanic Garden of Wales.

For more information or to book a stay, visit: www.imperialhoteltenby.co.uk

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