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Former Withybush Hospital employee inappropriately accessed records

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HYWEL DDA UNIVERSITY HEALTH BOARD has written to 41 people to provide them with information and support after its own investigation identified a former member of staff had inappropriately accessed electronic patient hospital records.
The individual, an administrator at Withybush Hospital, is no longer employed by Hywel Dda University Health Board after breaching patient confidentiality and acting outside of NHS and the Health Board’s own policies on data protection and information governance.
The Health Board has also referred the situation to the Information Commissioner for independent investigation.
All patients affected have been written to and offered the opportunity to discuss the situation with the Health Board through a helpline number, which can be contacted on 01437 773969/01437 773970.
Individuals can also contact the Information Governance Team by Email: [email protected]
Chief Executive Steve Moore said: “This is a matter that we take extremely seriously and we have written to every patient directly affected to apologise for the actions taken by this individual which go against health board policies and procedures.
“We are able to reassure people that our review has shown no changes or amendments were made to records. It also produced no evidence that the information has been used by the individual for any purpose other than to view.”
He added: “We faced a similar but much larger scale breach in 2016 but it makes this none the less serious for those patients affected. We understand and acknowledge how distressing this is for those affected, especially for any who may be vulnerable, and we have set up a helpline should they wish to discuss this further with us.”
The concern was originally picked up by a manager which resulted in a full investigation being undertaken by the Health Board. This involved collecting evidence from witnesses and reviewing the extent of the breach as the individual did have appropriate reason to access patient records as part of their job. Since then, the board has been working to ensure it had the correct information and ability to contact all individuals affected appropriately.
The Health Board has introduced an electronic system which provides a better and efficient way of checking access to electronic hospital records. Called, the National Intelligent Integrated Auditing Solution (NIIAS), it is licensed for use by all NHS Wales health boards and trusts and helps monitor electronic information systems and flag up potential instances of unauthorised access to patient information, for further investigation.  The Board has implemented an Information Governance Team and carried out extensive training and communications with staff to ensure they understand their responsibilities in maintaining strict patient confidentiality.
Mr Moore said: “We will continue to prioritise this work until we have full assurance that all staff are complying with our policies and procedures around patient confidentiality. I say with confidence that most of our staff are extremely disappointed and devastated by breaches of this nature by individuals. At the core of our values as NHS staff members and employees of Hywel Dda University Health Board is the obligation to protect our patients, treating their information with respect and protecting their right to confidentiality.”
The Health Board has also proactively referred the breach to the Information Commissioner’s Office. The Commissioner is responsible for upholding rights in the public interest, promoting openness by public bodies and privacy for individuals. It is an independent regulatory office dealing with the Data Protection Act and has its own enforcement rights for any breaches under the Act.
Should the Information Commissioner’s Office determine the access constitutes a breach, they have the power to commence criminal proceedings against the individual. Equally, the Information Commissioner could take action against the Health Board should they consider it failed to take appropriate organisational or technical measures to protect individuals’ personal data.
If you have not been contacted directly by the health board about this situation then you are unaffected and do not need to take further action. Anyone who has been contacted and who is distressed or has concerns, can contact the helpline  on 01437 773969/01437 773970.
Also you can email: [email protected] if you would like to arrange a call-back from the team on a day and time that is convenient for you.

 

Business

Specialist aviation firm Metal Seagulls to close Haverfordwest Airport operation

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Solvent wind-down will end nearly 11 years of light aircraft engineering and support, with hangar operations stopping in August

A SPECIALIST Pembrokeshire aviation company has announced that it is to close its Haverfordwest Airport operation after directors concluded that it was no longer commercially viable.

Metal Seagulls Ltd confirmed on Monday (July 13) that it will begin a voluntary and solvent wind-down, bringing nearly 11 years of light aircraft engineering, fabrication and builder support to an end.

The company expects to suspend operations from its airport hangar at the end of August, with its machinery, tooling and production equipment now being offered for sale.

Metal Seagulls stressed that the decision was not the result of insolvency and that the business would be closed in an orderly manner over the coming months.

Directors said the decision followed a detailed examination of operating costs, together with personal challenges which had affected the company’s ability to continue running its workshops in their current form.

Jonathan Porter, director of Metal Seagulls Ltd, said: “We are sad to see Metal Seagulls close its hangar doors after nearly eleven years of service, but it is the right decision with the economic and personal challenges faced by the company and its directors at this time.”

Mr Porter suffered a leg injury in 2025 and continues to experience mobility problems. The company said this had prevented him from providing significant physical support to the workshops during the past nine months.

Fellow director Patricia Porter said the decision had not been taken lightly.

“This has not been an easy decision, but after a thorough review of our cost base, the directors believe it is the right one for the business,” she said.

“We are grateful to our customers, suppliers and the wider light aviation community for their support over the years, and we intend to work closely with clients during the wind-down to keep disruption to a minimum, ensuring where possible ongoing support as applicable.”

Founded in 2016, Metal Seagulls has operated from Haverfordwest Airport since 2021.

The family-run company has supplied parts, engineering services, CNC production, custom fabrication and practical support to aircraft builders, manufacturers and specialist operators.

Its customers and programmes have extended far beyond Pembrokeshire, reaching across the UK, Ireland, Iceland, the Falkland Islands and parts of Africa.

The company has also worked to encourage young people and under-represented groups to consider careers in aviation and engineering. It previously hosted public events and educational visits at its Haverfordwest workshops.

Its closure will therefore represent the loss of a distinctive specialist engineering and aviation presence at the airport.

A substantial collection of manufacturing machinery is now available for sale, including a Kimla CNC routing, milling and cutting system and a 120-tonne Morgan Rushworth CNC press brake used to produce specialist light aircraft components.

The production equipment can be sold separately or as an established light aviation fabrication cell, potentially accompanied by introductions to existing customers and production programmes.

Other assets being offered include aircraft engine cowling moulds, an electric forklift, a box pan folder, an English wheel, a manual beading machine, an industrial guillotine, a plasma cutter and table, workshop racking, a drill press, a band saw and a media blasting cabinet.

The equipment is being offered on an as-seen and where-is basis, subject to contract.

The directors said they would do everything reasonably possible to support customers and partners during the transition.

Details have not yet been released about the number of jobs or contractors affected by the closure.

Asset enquiries can be directed to Jonathan Porter, with contact details on the Metal Seagulls Facebook page.

 

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Health

New booking system brings hope at Argyle, but surgery pressures far from over

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Additional GP and health checks welcomed as BMA warns more than half of Welsh doctors cannot routinely meet demand

THERE are signs of improvement at one of Pembrokeshire’s most heavily pressured GP practices, but fresh figures suggest the problems facing Argyle Medical Group are far from resolved.

Henry Tufnell MP has welcomed the introduction of a new appointment system at the Argyle Street surgery in Pembroke Dock, together with what he described as the arrival of an additional doctor and the rollout of free health screening for patients aged over 65.

The Mid and South Pembrokeshire MP said he had received positive feedback about the practice’s new booking arrangements, following months of concern over difficulties securing appointments.

Argyle Medical Group introduced its Anima online triage system on June 10. It replaced the previous online system and was intended to reduce the familiar 8am rush for appointments.

Patients submit details of their medical problem online, after which the request is assessed and directed to the most appropriate clinician or service. Those unable to use the internet can still contact the surgery by telephone and reception staff can complete the request on their behalf.

The practice says it aims to assess requests on the same day, although some routine matters may take longer.

However, the system does not remove the underlying issue of limited capacity.

Argyle has warned that Anima may close to further medical submissions when the number of requests reaches the maximum level the practice believes it can safely manage.

Patients may then have to try again on the following working day, although those with urgent concerns are advised to contact the surgery, NHS 111 or emergency services as appropriate.

The pressure is also being increased by the continuing closure of St Oswald’s Surgery in Pembroke, which is part of Argyle Medical Group.

The branch remains closed for maintenance work and is currently not expected to reopen until September 2026.

Argyle Medical Group serves more than 22,000 patients across the Pembroke and Pembroke Dock area. Previous figures raised in the Senedd indicated that the practice had nine registered GPs, giving it one of the highest patient-to-doctor ratios in Wales.

Mr Tufnell’s announcement that another doctor has joined the practice will therefore be welcomed, although it is not yet clear whether the appointment is permanent or full-time.

The developments come as new research from BMA Cymru Wales paints a bleak picture of general practice across the country.

A survey of 221 Welsh GPs found that 54 per cent believed patient access was routinely inadequate when compared with demand.

A further 63 per cent said excessive workloads were routinely or constantly affecting patient care, while 70 per cent said the pressure was having a similar effect on their own wellbeing.

Practices are also making difficult financial decisions to remain viable. The survey found that 43 per cent had frozen recruitment, 31 per cent had delayed investment in buildings, technology or facilities, and 23 per cent had reduced services such as minor surgery and shared-care arrangements.

Dr Gareth Oelmann, chair of the BMA’s Welsh GP committee, said demand was far outstripping the capacity available within surgeries.

He called for sustained investment to allow practices to recruit more doctors, improve services and plan for the future.

Welsh Conservatives have blamed what they described as years of political mismanagement for the situation.

Natasha Asghar MS, the party’s Shadow Minister for Health and Social Care, said: “These findings are deeply worrying but, sadly, they won’t come as a surprise to patients who are struggling to get a GP appointment.

“When GP practices cannot recruit staff, are forced to freeze investment and are even cutting services just to keep their doors open, it is patients who pay the price through longer waits and poorer access to care.

“If we are serious about shifting more healthcare into the community and reducing pressure on hospitals, then general practice must be properly resourced.”

For Argyle patients, the new booking system and reported recruitment of another doctor represent positive steps.

The more important test will be whether patients experience sustained improvements, whether the system regularly reaches its daily limit, and whether the practice can recruit and retain enough clinicians to meet the needs of its large patient population.

 

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Community

Tenby lifeboats launched to two separate kayak incidents

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RNLI crews were called to Pendine and Amroth within minutes of each other on a busy Sunday afternoon

BOTH of Tenby’s lifeboats were launched on Sunday afternoon following separate reports involving kayakers along the Carmarthenshire and Pembrokeshire coastline.

The all-weather lifeboat was requested shortly before 4.30pm on July 12 after RNLI lifeguards at Pendine raised concerns about a kayaker who had left the beach earlier in the afternoon but had not returned.

The kayak could no longer be seen from the shore, prompting Tenby’s volunteer crew to launch and make their way towards the area.

As the lifeboat arrived, the Coastguard received a call from the kayaker confirming they were safe and well at Morfa Bychan beach and did not require assistance.

The crew was stood down from the search but was immediately redirected to assist Tenby’s inshore lifeboat with a second incident off Amroth.

The inshore lifeboat had been launched after a member of the public dialled 999 and reported seeing a kayaker who appeared to be waving between Amroth and Monkstone.

A local fishing vessel, which had heard the Coastguard broadcast asking nearby boats to look out for the kayak, located the man before the lifeboats arrived.

The inshore lifeboat was soon alongside, where the kayaker confirmed he had been fishing and was not in difficulty.

Both the inshore and all-weather lifeboats were then stood down and returned safely to Tenby.

 

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