News
Don’t fall foul of scammers this Christmas
PEMBROKESHIRE COUNTY COUNCIL’S Trading Standards Team are urging shoppers to stay safe when shopping online and looking for bargains this Christmas.
It is important that people buy safely and securely in order to try to prevent themselves falling victim to a scam.
Top tips:
- Carry out some research into those they are buying from – is it a known company? If not, carry out your own research by looking for online reviews of the seller before deciding to buy and check where they are based. If they are outside the UK/Europe your rights will be limited. Don’t assume the company you are buying from is in the UK even if their contact page says they are. Some overseas based companies put UK or London as their location.
- Check returns policies – some retailers are offering extended returns periods this year.
- Use a payment that offers some extra protection to you including credit cards for purchases over £100. Ensure the online link is secure, look for the padlock symbol in the browser and that the address begins https://. The s stands for secure.
- Regularly check your bank and credit card statements.
- Contact your bank immediately if you think you may have been a victim of fraud.
- Use strong separate passwords and keep antivirus software updated and a firewall installed.
- Watch out for phishing emails or texts – unfortunately if a deal sounds too good to be true then it probably is and could contain links to fake copycat websites. Do not open or reply to suspicious emails or open any attachments and be wary if asked to provide personal information. Forward these to the National Cyber Security Centre at [email protected] who will remove if it is a scam.
Scammers continue to look to take advantage of this time of year with more people shopping online than ever. Scams reported locally include:
- Fake Royal Mail emails claiming an extra payment is needed for an unsuccessful delivery attempt. Please check out the website at www.royalmail.com for details of current scams relating to deliveries.
- Bogus emails purporting to be from companies such as Amazon or Paypal trying to trick customers with messages about account issues relating to ordered goods. In these cases customers are led to malicious websites by clicking links contained in the email. If in doubt customers should check their account using their own login details.
Consumers should also be aware of the dangers of unsafe products being sold online. This is a particular issue for third party sellers on online marketplaces such as Amazon and Ebay.
The British Toy and Hobby Association conducted a survey over the past two years, purchasing toys from sellers on online platforms and then having them safety tested. Over the past year, they found 86% of the toys purchased were illegal to sell in the UK as they failed to comply with UK toy safety requirements and 60% were unsafe for a child to play with.
No one wants to take risks with toy safety so please consider the following guidelines:-
- Look for the ‘CE’ symbol: this means the toy has passed safety Tests.
- Button battery safety: Check they are screwed in safely before giving to a child.
- Check age restrictions: toys must be clearly marked with age restrictions. Always follow the age recommendations.
- Check the price: if it’s much cheaper than you’d expect, it may be counterfeit.
- Buy toys from a reputable seller: check reviews and ratings carefully.
It’s not only toys. Last year, Which? found that almost half of Christmas tree lights sold through online marketplaces were unsafe. The study also found that 66% of electrical products purchased on online marketplaces failed crucial safety tests.
There has also been a recent increase of counterfeit Dyson hair dryers being imported for sale in the UK. These are being sold at a much cheaper price than the recommended retail price. These are inferior, potentially dangerous, copies.
If someone needs consumer advice or wishes to report a scam they can contact the Citizens Advice Consumer Service on 0808 223 1133 or 0808 223 1144 for a Welsh Speaker these details will be shared with Trading Standards who may also make contact by phone to offer support and advice.
Trading Standards have produced an Avoiding Scams Advice Booklet which contains the latest guidance on different types of scams and practical advice on how consumers can protect themselves.
This is available on the Pembrokeshire County Council website at https://www.pembrokeshire.gov.uk/consumer-advice/avoiding-scams-advice-booklet or alternatively a printed copy can be provided.
Please email [email protected] for a copy.
Crime
Emergency bags rolled out to support domestic abuse victims across Dyfed-Powys
Thirty packs provide immediate help for families fleeing dangerous situations
A NEW initiative aimed at supporting victims of domestic abuse has seen thirty emergency bags distributed for use across the Dyfed-Powys Police area.
The bags, which contain essential items including toiletries, non-perishable snacks and emergency supplies, are designed to offer immediate practical support to individuals and families forced to flee abusive situations, often with little or nothing.
The scheme forms part of the Police and Crime Commissioner’s wider commitment to improving outcomes for victims and is being delivered in partnership with Dyfed-Powys Police and Dal i Godi, the commissioned Independent Domestic Violence Adviser (IDVA) service.
Dal i Godi provides specialist support to victims at high risk of serious harm, including safety planning and advocacy through the criminal justice process.
Police and Crime Commissioner Dafydd Llywelyn said the initiative was already proving its value.
“This is an incredible initiative that I’m proud to support,” he said. “It provides meaningful help to those experiencing trauma and reflects our ongoing work to put victims first.
“Within just a few days of the bags being distributed to the Dal i Godi service, one was given to a victim fleeing a domestic abuse situation, along with a children’s pack to support their young family. That shows just how essential this support can be and how quickly it can make a difference.”
Detective Chief Inspector Llyr Williams, from the Dyfed-Powys Police Vulnerability Hub, said the emergency bags could provide a vital lifeline at critical moments.
“These emergency bags offer support at some of the most difficult moments in a person’s life,” he said.
“The contents provide immediate comfort, dignity and practical help for those leaving their homes in crisis. While simple, they represent an important first step towards safety and recovery.
“We are proud to be working with partners across the Dyfed-Powys area to ensure this support reaches people when they need it most.”
Anyone experiencing domestic abuse, or concerned about someone else, is encouraged to seek help. In an emergency, call 999.
Domestic abuse can also be reported online via Dyfed-Powys Police.
Support services available include Victim Support Dyfed-Powys, which offers free and confidential help to anyone affected by crime, whether or not it has been reported, and Dal i Godi, which provides specialist IDVA support for high-risk victims.
The Live Fear Free Helpline offers 24-hour support for those experiencing domestic abuse or sexual violence across Wales.
If you or someone you know is a victim of domestic abuse, please consider reporting it. If you are in danger or need support right away, please call 999.
You can report domestic abuse through the online crime reporting service here: Report domestic abuse | Dyfed-Powys Police.
Support is also available via the below support services:
Victim Support Dyfed-Powys
Free, independent support for anyone affected by crime in the Dyfed-Powys area, whether or not it has been reported to the police.
0300 123 2996
Dal i Godi (IDVA Service)
Specialist support for victims of domestic abuse at high risk, offering safety planning, emotional support, and advocacy with agencies such as police and courts.
01267 221194
Live Fear Free Helpline
24/7 support for anyone experiencing domestic abuse or sexual violence.
0808 80 10 800 | Text 07860 077333
News
Welsh-language school praised for ‘happy, proud and friendly community’
Estyn highlights strong leadership, positive attitudes and a clear curriculum vision at Ysgol Bro Preseli
A WELSH-medium all-age school in Crymych has been praised by inspectors for fostering a “happy, proud and friendly community,” according to a recent Estyn report.
Inspectors said pupils at Ysgol Bro Preseli show pride in their local area, thrive both academically and socially, and are well prepared for the next stages of their learning.
The school currently has 932 pupils on roll, including 118 in the sixth form, and has operated as an all-age school since 2022.
Estyn found that most pupils demonstrate extremely positive attitudes to learning, treat staff with respect, and listen carefully to the contributions of their peers.
The report also notes that, in almost all cases, teachers show strong subject knowledge. Inspectors highlighted the close and supportive relationships staff build with pupils, alongside the creation of a safe learning environment where pupils are not afraid to make mistakes.
It states: “As a result of a clear strategic direction and detailed planning, teachers provide beneficial practical activities that allow pupils to develop purposeful oracy, reading and writing skills in language sessions and across the other areas of learning and experience.”
Inspectors also praised the school’s clear curriculum vision, rooted in its motto Gwreiddiau a Gorwelion (Roots and Horizons).
“Leaders and teachers provide a coherent curriculum and learning experiences that bridge the primary and secondary sectors effectively,” the report said. “Staff plan stimulating activities and experiences for pupils to learn and deepen their understanding within the areas of learning and experience. This contributes positively to the sense of belonging that permeates the whole curriculum of Ysgol Bro Preseli.”
Headteacher Rhonwen Morris said the report was a reflection of the collective effort across the school community.
“As a successful all-age Welsh-medium school, we are delighted that the report recognises our commitment to excellence and the unique identity that makes Ysgol Bro Preseli so special,” she said.
“Since becoming an all-age school in 2022, our cohesive leadership team and governing body have focused on building a strong foundation based on our values of Welsh ethos, kindness, community and responsibility.
“The report highlights the excellent strategic work of staff at all levels, which is a testament to the shared dedication and vision that drives our school forward.
“It is gratifying that the report reflects what we continuously aim to achieve day in and day out. This achievement belongs to our entire community — staff, pupils, parents and governors — and together we will continue to build on this success and provide the very best education for every pupil.”
Charity
Welsh opticians raise £1,600 for people experiencing homelessness
SPECSAVERS Pembroke Dock has helped raise £1,600 to support people experiencing homelessness this winter, with all funds going to The Wallich’s winter appeal.
Thirteen stores from North, South and West Wales donated £1 for every customer feedback form completed during November to help The Wallich, Wales’ largest homelessness and rough sleeping charity, continue its vital work.
Supporting more than 8,000 people experiencing or at risk of homelessness across the nation each year, The Wallich runs around 100 diverse projects across 20 local authorities to provide hope, support and solutions to end homelessness.
Funds raised by Specsavers will go directly to the Wallich’s Flexible Assistance Fund, which provides small but vital emergency grants. The grants support people at crucial turning points, helping cover essential costs such as phone credit, rent or food shops.
This initiative is a continuation of Specsavers’ wider homelessness programme, which sees over a hundred Specsavers stores and Home Visits services hold out-of-hours or pop-up clinics and invite people affected by forms of homelessness to use their services for free.
Specsavers’ North Wales regional relationship manager, Martin Lawrence, who helped organise the fundraiser, says: ‘We’re really proud to be supporting The Wallich’s winter appeal at a time when support is needed most.
‘Homelessness affects people in every community and as locally owned and run businesses, Specsavers stores are committed to raising awareness of the issue and supporting people through their toughest moments.
‘We’re excited to build on the success of this fundraiser and strengthen our partnership with The Wallich in the new year.’
Louisa Turner, head of fundraising at The Wallich, adds: ‘Winter can be an incredibly difficult time for people experiencing homelessness and this support from Specsavers will make a real difference.
‘The funds raised will help provide emergency grants at critical moments – whether that’s putting food on the table, helping someone stay connected with their loved ones or preventing someone from losing a safe place to live.
‘This kind of support creates vital turning points and helps people move towards a safer, more secure future.’
Specsavers works year-round with homelessness charities including Crisis, Vision Care and The Big Issue, to improve access to healthcare and advocate for policy change – ensuring people experiencing homelessness can receive free eye tests, glasses and hearing checks.
To find out more about Specsavers or to book an appointment at your local store, visit: https://www.specsavers.co.uk/stores.
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