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Don’t fall foul of scammers this Christmas

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PEMBROKESHIRE COUNTY COUNCIL’S Trading Standards Team are urging shoppers to stay safe when shopping online and looking for bargains this Christmas.

It is important that people buy safely and securely in order to try to prevent themselves falling victim to a scam.

Top tips:

  • Carry out some research into those they are buying from – is it a known company? If not, carry out your own research by looking for online reviews of the seller before deciding to buy and check where they are based. If they are outside the UK/Europe your rights will be limited. Don’t assume the company you are buying from is in the UK even if their contact page says they are. Some overseas based companies put UK or London as their location.
  • Check returns policies – some retailers are offering extended returns periods this year.
  • Use a payment that offers some extra protection to you including credit cards for purchases over £100. Ensure the online link is secure, look for the padlock symbol in the browser and that the address begins https://. The s stands for secure.
  • Regularly check your bank and credit card statements.
  • Contact your bank immediately if you think you may have been a victim of fraud.
  • Use strong separate passwords and keep antivirus software updated and a firewall installed.
  • Watch out for phishing emails or texts – unfortunately if a deal sounds too good to be true then it probably is and could contain links to fake copycat websites. Do not open or reply to suspicious emails or open any attachments and be wary if asked to provide personal information. Forward these to the National Cyber Security Centre at [email protected] who will remove if it is a scam.

Scammers continue to look to take advantage of this time of year with more people shopping online than ever. Scams reported locally include:

  • Fake Royal Mail emails claiming an extra payment is needed for an unsuccessful delivery attempt. Please check out the website at www.royalmail.com for details of current scams relating to deliveries.
  • Bogus emails purporting to be from companies such as Amazon or Paypal trying to trick customers with messages about account issues relating to ordered goods. In these cases customers are led to malicious websites by clicking links contained in the email. If in doubt customers should check their account using their own login details.

Consumers should also be aware of the dangers of unsafe products being sold online. This is a particular issue for third party sellers on online marketplaces such as Amazon and Ebay.

The British Toy and Hobby Association conducted a survey over the past two years, purchasing toys from sellers on online platforms and then having them safety tested. Over the past year, they found 86% of the toys purchased were illegal to sell in the UK as they failed to comply with UK toy safety requirements and 60% were unsafe for a child to play with.

No one wants to take risks with toy safety so please consider the following guidelines:-

  • Look for the ‘CE’ symbol: this means the toy has passed safety Tests.
  • Button battery safety: Check they are screwed in safely before giving to a child.
  • Check age restrictions: toys must be clearly marked with age restrictions. Always follow the age recommendations.
  • Check the price: if it’s much cheaper than you’d expect, it may be counterfeit.
  • Buy toys from a reputable seller: check reviews and ratings carefully.

It’s not only toys. Last year, Which? found that almost half of Christmas tree lights sold through online marketplaces were unsafe. The study also found that 66% of electrical products purchased on online marketplaces failed crucial safety tests.

There has also been a recent increase of counterfeit Dyson hair dryers being imported for sale in the UK. These are being sold at a much cheaper price than the recommended retail price. These are inferior, potentially dangerous, copies.

If someone needs consumer advice or wishes to report a scam they can contact the Citizens Advice Consumer Service on 0808 223 1133 or 0808 223 1144 for a Welsh Speaker these details will be shared with Trading Standards who may also make contact by phone to offer support and advice.

Trading Standards have produced an Avoiding Scams Advice Booklet which contains the latest guidance on different types of scams and practical advice on how consumers can protect themselves.

This is available on the Pembrokeshire County Council website at https://www.pembrokeshire.gov.uk/consumer-advice/avoiding-scams-advice-booklet or alternatively a printed copy can be provided.

Please email [email protected] for a copy.

 

Charity

Shalom House adapts to community needs amid financial struggles

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A HOSPICE in St Davids is finding new ways to support the community after financial challenges forced changes to its operations. Shalom House, a well-loved facility on Nun Street, has shifted its focus in recent years, balancing healthcare provision with its founding mission.

Established in 2007, Shalom House was originally designed as a five-bed hospice offering respite and palliative care. Its creation was made possible by the donation of the property from Elizabeth de Guise, a novelist with a deep connection to Pembrokeshire. However, rising costs and funding shortfalls have led to significant changes in how the hospice operates.

In late October, the closure of St Davids Surgery prompted Shalom House to repurpose two of its rooms for use by a branch surgery. The facility is now home to a service staffed by practice nurses under Hywel Dda Health Board, ensuring local residents continue to have access to healthcare.

Balancing priorities

While the move has been welcomed by many in the area, it has come at a cost. Shalom House now operates with three respite beds instead of five, a change that has sparked concern among some supporters.

“We had to make a difficult decision,” a spokesperson for the hospice said. “Our primary goal is to serve the community, and this arrangement allows us to do so in multiple ways. The branch surgery provides vital medical care while helping us generate income to keep Shalom House open.”

The hospice continues to offer day-care services to several patients each week, with additional respite care provided as resources allow. Trustees are optimistic that full capacity can be restored in the future, depending on funding.

Community campaign brings hope

Despite the challenges, Shalom House has received overwhelming support from the Pembrokeshire community. A recent campaign, “Save Shalom,” has seen donations increase dramatically, offering a glimmer of hope for the hospice’s long-term future.

Local resident and campaign volunteer, Jenny Williams, said: “Shalom House means so much to so many people. It’s more than a building—it’s a lifeline for families across the county. We’re determined to do everything we can to keep it running.”

Looking ahead

The trustees are exploring new ways to raise funds and expand services, with plans to launch a series of community events next year. They have also expressed gratitude for the continued generosity of local residents, whose donations remain crucial.

“Shalom House has always been about Pembrokeshire’s people,” said the spokesperson. “Every penny donated helps us provide care and support to those who need it most. We’re confident that, with the community behind us, we can overcome these challenges.”

For more information about Shalom House or to make a donation, visit www.shalomstdavids.org.

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Entertainment

A Christmas spectacular at St Davids Cathedral delights audience

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A CHRISTMAS celebration of music and song enthralled audiences at St Davids Cathedral on Saturday (Dec 14), as the St Davids Cathedral Choir and Vox Angelica presented A Christmas Spectacular. The event, which began at 7:00pm, offered a festive evening of performances set against the awe-inspiring backdrop of one of Wales’ most iconic landmarks.

The concert featured the talented harpist Bethan Semmens, who captivated listeners with her intricate and emotive playing. A Cardiff native, Semmens studied at the Royal College of Music and has performed at prestigious events across the UK and internationally. Her contributions to the evening brought an enchanting touch to the programme.

The night was packed with beloved seasonal pieces, showcasing both choral and soloist performances. Highlights included the timeless Good King Wenceslas, Winter Wonderland, and festive classics such as The Twelve Days of Christmas. The Cathedral Choir delivered stirring renditions under the vaulted ceilings, with carols and arrangements that beautifully resonated throughout the space.

Special moments featured solos by Harriet Pearce and Sophie Cooke, who lent their voices to favourites like There Is No Rose and Balulalow. The audience was further treated to a moving arrangement of A Ceremony of Carols by Benjamin Britten, performed in harmony with Bethan Semmens’ harp accompaniment.

A medley of carols encouraged audience participation, culminating in a joyful and spirited atmosphere. Families, friends, and visitors joined their voices for classics that brought warmth and festivity to the wintry evening.

The performance concluded with an uplifting recessional, leaving attendees with a sense of seasonal cheer. The Cathedral, adorned with Christmas trees and lights, provided the perfect setting for what many described as an unforgettable musical experience.

The Herald understands that A Christmas Spectacular was a resounding success, with plans already underway for next year’s event.

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News

Greyhound racing in Wales: Future hangs in balance as decision delayed until 2025

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THE WELSH GOVERNMENT’S decision to postpone a ruling on the future of greyhound racing until 2025 has sparked mixed reactions, with animal welfare groups voicing disappointment and industry representatives welcoming the extended timeline for discussion.

Welfare groups demand urgent action

Animal welfare organisations, including Dogs Trust, RSPCA Cymru, Blue Cross, Greyhound Rescue Wales, and Hope Rescue, have expressed dismay at the delay. The coalition, known as Cut the Chase, has long advocated for an end to greyhound racing in Wales, calling the postponement a missed opportunity to prevent further harm.

Their concerns mirror recent developments in New Zealand, where greyhound racing will be banned by August 2026 due to concerns over injuries and fatalities. Owen Sharp, Chief Executive of Dogs Trust, stated:
“The call to end greyhound racing in Wales has received overwhelming support from the animal welfare community, Members of the Senedd, and the public, with over 35,000 people signing a petition demanding change.

“It is unacceptable that so many dogs die or are seriously injured every year, all in the name of entertainment. Wales now stands alongside only a handful of countries, including England and Scotland, where this outdated and inhumane practice persists. The Welsh Government must take the only meaningful action to stop this cruelty: end greyhound racing once and for all.”

Public supports a phased ban

A consultation conducted by the Welsh Government revealed that 64.69% of respondents supported a phased ban on greyhound racing. Despite this, officials have opted to extend deliberations, with a final decision now expected in 2025.

Animal welfare groups highlighted troubling figures from the Greyhound Board of Great Britain (GBGB), which reported 359 racing greyhound deaths and 4,238 injuries in 2023 – a 47% increase in fatalities compared to the previous year. Concerns extend to off-track welfare, including reports of poor living conditions, inadequate nutrition, and lack of enrichment for retired greyhounds.

Industry defends its welfare standards

The GBGB has countered criticism by emphasizing welfare improvements at licensed tracks such as Valley Stadium in Wales. Mark Bird, GBGB Chief Executive, said:
“Valley Stadium’s licensing has brought significant welfare improvements, overseen by expert veterinarians and our national network of professionals. Racing greyhounds receive more oversight and protection than many pet dogs across Wales.

“We remain committed to working with the Welsh Government to promote and protect greyhound welfare through effective and proportionate regulation.”

Broader calls for change

The debate in Wales reflects a growing movement to end greyhound racing across the UK and beyond. In Scotland, a Proposed Prohibition of Greyhound Racing Bill aims to outlaw the sport, while New Zealand has committed to a ban, citing ethical concerns.

Decision delayed but debate intensifies

The Welsh Government has emphasized the need for thorough consideration before making a final decision. However, the delay has intensified divisions, with animal welfare groups urging an outright ban and the industry advocating for improved regulation as a viable alternative.

A final verdict is not expected until 2025, leaving the future of the sport – and the welfare of thousands of greyhounds – uncertain.

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