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Contact Centre celebrates 20 years of helping Pembrokeshire public

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A SMALL and dedicated team of helpful staff at the heart of Pembrokeshire County Council has been celebrating two decades of providing information and assistance to the public.

The Council’s Contact Centre is often the first port of call for residents and visitors to Pembrokeshire to access the many services offered by the Local Authority.

The team answer around 21,000 telephone calls a month plus about 3,600 digital enquiries on anything from parking and pest control to weddings and waste and recycling.

“The contact centre strives to provide an excellent service to our residents, dealing with phone calls, emails, webchat and digital enquiries for a full range of council services, as well as signposting customers to other agencies and partner organisations,” said Jeremy James, Customer Contact Manager.

Jeremy has worked at the contact centre for 19 of the 20 years it has now been in operation.

He added: “It’s an important milestone for all the team and we look forward to continuing to provide an important service to the people of Pembrokeshire for many more years to come.”

Cllr Neil Prior, Cabinet Member for Corporate Improvement and Communities, said: “Making sure that we are able to provide our residents with easy access to Council services, whether digitally or over the phone, is important, and I’m always impressed by the day-to-day commitment shown by the contact centre team, whether they’re dealing with simple or more complex queries.

“We continue to work hard to try and get it right first-time, and to develop our digital offer to ensure that people can deal with us in the way that they choose.

“This anniversary is a great opportunity to extend our thanks to the team who do their best in a demanding environment on a daily basis.”

You can contact Pembrokeshire County Council by calling 01437 764551 or emailing [email protected]

 

Charity

Donation gives Stackpole Quay book trailer fresh new look

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A COMMUNITY donation will help spruce up a popular summer book trailer at Stackpole Quay after members of the Pembrokeshire National Trust Association handed over more than one thousand pounds to support the project.

The Pembrokeshire National Trust Association presented a cheque for £1,095 to the National Trust at Stackpole Quay this weekend.

The cheque was formally given to Rhian Sula, General Manager for the charity’s Pembrokeshire and Carmarthen Bay portfolio, by association chairman Jane Mason during a National Trust information coffee morning at the Stackpole Centre.

The money will be used to refurbish the well-known second-hand book trailer which operates at the quay during the summer months. The trailer allows visitors to pick up a holiday read while making a donation, with proceeds supporting local conservation and access projects.

Last year alone, the trailer raised more than £1,500.

Jane Mason said the association had originally funded the purchase of the trailer several years ago and wanted to build on its success.

“Our new donation from members’ support will improve the trailer with updated imagery and design,” she said. “This will help the National Trust present a more professional, welcoming and brand-aligned offer, and potentially grow donation income.”

The Pembrokeshire National Trust Association runs a programme of talks, visits and guided walks in support of local Trust properties. Membership of the National Trust is not required to join the association. Annual membership costs £5 for individuals and £8 for couples.

At its AGM in November, the group announced £3,000 in additional donations for local projects, including replacement willow hurdles at Tudor Merchants House, footpath improvements at Little Milford, and a new bench, tree planting and path works at Southwood.

With the latest contribution towards the book trailer, the association’s donations for the current financial year now exceed £4,000.

Photo caption:

Jane Mason presents a cheque for £1,095 to Rhian Sula at Stackpole Centre (Pic: supplied).

 

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Crime

OAP admits stalking woman with emails, posters and letters

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A HAVERFORDWEST man has admitted stalking a woman by sending repeated unwanted emails, putting up posters and contacting third parties about her.

Michael Lockheart, aged 80, of Daisy Lane, appeared before Haverfordwest Magistrates’ Court on Monday (Feb 9) for sentencing, having previously pleaded guilty to stalking.

The court heard that between July 27 and September 10 last year, Lockheart pursued a course of conduct which amounted to the stalking and harassment against a female.

His behaviour included sending numerous unwanted emails after being told to stop contact, distributing defamatory posters in public places, and sending malicious correspondence to her GP and the local authority.

Lockheart admitted the offence, contrary to Section 2A of the Protection from Harassment Act 1997.

Sentencing was adjourned to allow a pre-sentence report to be prepared.

He was granted conditional bail with strict restrictions. He must not contact the complainant directly or indirectly, including through third parties or social media, and must not enter any address where she lives.

Lockheart is due back before magistrates for sentence at 10:00am on Monday, March 9.

 

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Crime

Pensioner back in court over persistent nuisance calls

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A TEMPLETON pensioner has appeared before magistrates again after admitting repeatedly using the phone network to cause distress and inconvenience.

Ann Gateley, aged 79, of Chapel Hill Lane, appeared at Haverfordwest Magistrates’ Court on Monday (Feb 9) for sentencing, having already pleaded guilty to a communications offence.

The court heard that between November 24 and November 26 last year, at Templeton near Narberth, Gateley persistently made use of a public electronic communications network for the purpose of causing annoyance, inconvenience or needless anxiety to another person.

She admitted the offence, contrary to Section 127 of the Communications Act 2003.

Magistrates adjourned sentencing to a later date and granted conditional bail.

As part of her bail conditions, Gateley must not contact 999 unless there is a genuine emergency.

Gateley is well known to the courts and has appeared on numerous occasions over recent years for similar communications-related matters.

She will return to the magistrates’ court at 10:00am on Tuesday, February 17 for sentencing.

 

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