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Welsh drinking water quality failures caused by home plumbing

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DRINKING water supplies in Wales are overwhelmingly high quality, with 99.97 per cent of water supplied to homes and businesses passing crucial water quality tests, according to the Drinking Water Inspectorate’s annual report.

However, routine water samples conducted by water companies reveal more than a third of tests which fail to meet the standard were caused by poor internal plumbing. This included the presence of bacteria and chemicals as well as taste and odour problems.

Poor plumbing practices and unsuitable fittings are one of the main causes of drinking water quality being affected, after it has been transferred safely from water mains into people’s homes.

Using unsuitable or non-compliant products can allow bacteria to form. In one such case in Wales, a shower head fitting had been attached to a kitchen tap, causing bacteria to grow inside the attachment.

Householders are advised to only install compliant plumbing products. To be compliant with the Water Supply (Water Fittings) Regulations, products must be tested to ensure they meet standards and are fit for use.

Now WaterSafe, the UK register for approved contractors working with drinking water, is urging homeowners and property managers to always employ someone who is officially approved to work on their plumbing system – to help maintain the quality of their drinking water.

Julie Spinks, Director at WaterSafe, explains: “Using a WaterSafe approved contractor for any work on your water supply pipe or internal plumbing is one of the easiest ways to help protect you and your family.

“Simple plumbing tasks can make a big difference, such as making sure that your taps are clean and in good working order, and never fitting any unapproved device to them, such as shower heads.

“Using a WaterSafe approved plumber gives customers reassurance that they are using a competent and qualified professional to maintain high-quality drinking water within their homes.”

Marcus Rink, Chief Executive of the Drinking Water Inspectorate, explains: “Overall, drinking water in England is extremely high quality, meeting 99.97% compliance with the required standard.

“It’s important that we are not complacent as our annual report details more than a third of the samples which failed to meet the required standard were due to problems with internal plumbing.

“We’d caution people to avoid unqualified installers who may inadvertently cause water supplies to become contaminated, and to instead choose a suitably qualified, approved, plumber.

“Consumers should use an installer who is approved through a national accreditation body for competent and qualified installers, such as WaterSafe.”

The annual water quality reports summarise the results of the hundreds of thousands of water quality tests which UK water companies carry out each year on the water they supply from water treatment works and clean water storage tanks, to customers’ own homes.

These tests are analysed at specialist laboratories, with the results reported to water watchdog, the Drinking Water Inspectorate.

News

Last-gasp Luby screamer sends Hakin back to the big stage

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West Wales Intermediate Cup – Semi-Final: Hakin United 1–0

A THUNDEROUS strike deep into stoppage time from Leon Luby sent Hakin United back to the West Wales Cup final — and back to the Swansea.com Stadium — just two years after their last appearance.

The semi-final at Stebonheath Park had been a cagey, hard-fought affair, with both sides struggling to break the deadlock. But with the game heading for penalties, substitute Luby produced a moment of magic to settle it.

Collecting a pass from Liam Parks on the left flank, Luby beat his marker, cut inside and unleashed a curling right-footed effort that soared past Jack Williams and into the far corner. The goal sparked wild celebrations among the Hakin players and fans alike.

The dramatic win sets up an all-Pembrokeshire final — the first since 2019 — with Monkton Swifts or Tenby United waiting in the wings.


Cagey contest, flashes of brilliance

The match was high on tension but low on clear-cut chances, especially early on. Hakin, fresh from lifting the Senior Cup, nearly struck within 90 seconds as Parks capitalised on a defensive lapse, only to see his shot well saved by Williams.

St Joseph’s danger man, Kyle Copp — who has racked up 40 league goals this season — almost broke the deadlock with a spectacular 30-yard lob that forced Gareth Fawcett to tip over. Copp then turned provider, threading a perfect ball through to Rikki Hayden, but again Fawcett was alert and made the block.

Ryan Wilson had two golden chances for Hakin, the best coming just before half-time, but Williams stood firm to deny him on both occasions.


Tactical tweaks, late drama

Copp continued to be a menace after the break, weaving past defenders and narrowly missing the target. But it was Hakin boss Scott Davies who changed the course of the game with a trio of substitutions. Camron Thomas, Ashley Bevan and, crucially, Luby added energy and purpose to the Vikings’ attack.

Bevan thought he’d given Hakin the lead with a header from Thomas’ pinpoint delivery — only for the linesman’s flag to deny him. Parks then saw another effort spectacularly saved by Williams as the match swung from end to end.

St Joseph’s had a goal ruled out for offside and Bevan missed a one-on-one chance in the dying minutes. It looked like extra-time was inevitable.

But in the 93rd minute, Luby had other ideas.


Resolute to the end

Even after the goal, Hakin had to dig deep. A late St Joseph’s corner caused chaos in the box, but Jake Merry threw his body on the line to make a crucial block and preserve the clean sheet.

Now, Hakin United are just one win away from glory — and from ending a 20-year wait since their last West Wales Cup triumph in 2004.


Hakin United:
Fawcett, Merry, Power, Aldred, King (Thomas 51), Nicholson (Jones 72), Wilson (Bevan 56), Britton, Parks, Kilby, Walsh (Luby 61).
Unused: Devonald.

St Joseph’s:
Williams, Lloyd-Evans, J. Evans (Morgan 94), R. Jones, Symmons (Price 94), Frost (Pelosi 63), Brown (A. Jones 77), Kerr, Owen, Hayden (Griffiths 79), Copp.

Officials:
Referee – Ben Williams
Assistants – Martin Oliver & Adam Bray

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Health

Charitable donations fund ECG machines worth £14,000 for Withybush Hospital

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THANKS to generous donations, Hywel Dda Health Charities – the official charity of Hywel Dda University Health Board – has purchased two new Electrocardiogram (ECG) machines worth over £14,000 for the Emergency Department at Withybush Hospital.

Chest pain is a very common presentation at the Emergency Department which sees between 100 and 130 patients a day. ECG machines provide key information on a patient’s heart by measuring rhythm and electrical activity.

The additional ECG machines will help ensure that patients presenting with chest pain receive an assessment as quickly as possible.

Senior Nurse Manager Josephine Dyer said: “We are so grateful that generous donations from our local community have enabled us to purchase the two ECG machines for the Emergency Department.

“High numbers of patients present with chest pain and require an ECG, so we hope that having the additional machines will reduce waiting times and offer an improved patient experience.”

Nicola Llewelyn, Head of Hywel Dda Health Charities, said: “We are deeply thankful for the generous support from our local communities which allows us to offer services beyond what the NHS can provide in the three counties of Hywel Dda. Every donation we receive is greatly appreciated!”

For more details about the charity and how you can help support local NHS patients and staff, go to www.hywelddahealthcharities.org.uk

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Crime

Paddleboarding boss jailed for ten years after deaths of four in river tragedy

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Judge condemns ‘flagrant disregard’ for safety as four families left devastated by tour leader’s fatal failings

THE OWNER of a paddleboarding business has been jailed for ten years and six months after admitting causing the deaths of four people on a flooded river in Haverfordwest in what the judge called a “wholesale failure” to consider safety.

Nerys Bethan Lloyd, 39, from Aberavon, was sentenced at Swansea Crown Court on Tuesday (Apr 22) after pleading guilty to four counts of gross negligence manslaughter and a breach of the Health and Safety at Work Act.

This image has an empty alt attribute; its file name is paddleboarders-1024x576.png

Morgan Rogers, 24, Nicola Wheatley, 40, Andrea Powell, 41, and co-instructor Paul O’Dwyer, 42—were swept over a weir in fast-flowing floodwater

The tragic incident occurred on 30 October 2021, when Lloyd, through her company Salty Dog Co Ltd, organised a paddleboarding trip on the swollen River Cleddau in Pembrokeshire. The river was in full flood, with severe weather warnings in place, and fast-moving water surging over the Haverfordwest Town Weir.

Nicola Wheatley, 40, Morgan Rogers, 24, Andrea Powell, 41, and co-instructor Paul O’Dwyer, 42, all drowned after being swept into the base of the weir. Despite visible dangers, Lloyd led the group into the water without providing a safety briefing or even informing participants that a weir lay ahead. Four of the group survived, while four did not.

Nerys Bethan Lloyd arrives at court on Wednesday for sentencing (Image: BBC)

No safety measures, no risk assessment

The court heard how Lloyd, who had only basic paddleboarding qualifications, ignored advice from her co-instructor Paul O’Dwyer, who had suggested alternative routes. Lloyd dismissed those routes as “too boring”, the judge said, and led the group straight down the river, aiming for the fish pass at the centre of the weir—either as a risky plan or with no clear plan at all.

None of the participants had the appropriate quick-release safety leashes for fast-flowing water, and several had no wetsuits. One person had opted not to wear a life jacket, and Lloyd had made no effort to check their experience levels or provide instruction. The judge said the group were “cheering and laughing” as they launched, completely unaware of the life-threatening danger ahead.

Police custody photo: Nerys Bethan Lloyd, 39, from Aberavon

They were pulled into the hydraulic spin at the base of the weir—described in court as akin to a “washing machine”—and were unable to escape. Mr O’Dwyer, who had initially steered clear of the worst of the water, jumped back in to try and save others, but also lost his life.

Police: ‘Completely avoidable’

Dyfed-Powys Police, who led the joint investigation with the Health and Safety Executive (HSE), said the deaths were “completely avoidable”.Detective Superintendent Cameron Ritchie, senior investigating officer, said: “Firstly, I would like to reiterate my heartfelt sympathies to the families of Paul, Andrea, Morgan and Nicola.

We have heard harrowing testimony from the victims and survivors during this hearing of the continuing impact this incident has had on them. I sincerely hope that the conclusion of these proceedings helps to clear the way for them to be able to start the healing process.

The incident that took place in Haverfordwest was an extremely tragic case resulting in the completely avoidable deaths of four people.

This has been a complex and extensive investigation and I’d like to thank my colleagues at Dyfed-Powys Police, the Health and Safety Executive and the Crown Prosecution Service for their professionalism and diligence in securing this outcome.”

HSE: ‘She robbed them of the chance to decide’

HSE Inspector Helen Turner also issued a damning statement: “Four lives were needlessly lost and survivors traumatised by their experience at Haverfordwest Weir.

Nerys Lloyd was solely responsible for the decision to enter the water while the river was in flood, and for the attempt to take even inexperienced paddlers over the weir. This was completely reckless and the risk of death was foreseeable.

The victims placed their trust in Lloyd to deliver a safe and enjoyable paddle, but through her incompetence, carelessness and complacency she failed to plan or assess the obvious risk at the weir or to take even basic safety measures.

By not discussing the hazards on the route Lloyd robbed the participants of the opportunity to make a reasoned decision on their own participation that day.”

‘You called the shots’ – judge

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The decision to paddle down the fish ramp at in the River Cleddau was a flagrant breach of health and safety protocol, the court heard (Image: Herald)

Mrs Justice Mary Stacey said Lloyd had been in full control of the tour and bore sole responsibility for its planning and execution. She rejected the defence’s claims that Lloyd’s social media activity after the tragedy was innocent, describing it as “insensitive” in a community still grieving. She did, however, accept that Lloyd’s guilty plea, lack of previous convictions, and references from supporters provided some mitigation.

“You called the shots,” the judge said, noting that Paul O’Dwyer had made efforts to divert the group away from danger, but Lloyd had dismissed him. “The lives of four people were cut short in their prime because of your decisions.”

Families left devastated

Heartbreaking victim impact statements were read during the two-day hearing. Morgan Rogers’ parents described the pain of losing their daughter, who had just begun training for the fire service. Her father said, “My family will have a life sentence of grief for our remaining days.”

Nicola Wheatley’s husband Darren accused Lloyd of cowardice and deception, saying: “You are a vile person and you disgust me.” He recalled having to identify his wife’s body, a moment that still haunts him.

Andrea Powell’s husband described seeing his wife unconscious and bruised in hospital and hearing their son sob that he wanted to die to be with his mother. Paul O’Dwyer was remembered as a loving husband and father who had died trying to save others.

CPS: ‘The tragedy was completely avoidable’

Lisa Rose, Specialist Prosecutor with the CPS Special Crime Division, said: “Nerys Lloyd should not have taken participants on the water that day. The heavy flooding had left the river running very fast and it was beyond the remit of a beginner’s tour.

Lloyd was not qualified to take inexperienced paddleboarders out in such conditions. Her actions fell far below the standard expected of a paddleboard instructor and activity planner.

There are no words that can articulate the devastation this tragedy has caused, and I can only hope this sentence provides a sense of justice for those affected.”

Sentence and aftermath

Lloyd received ten years’ imprisonment for the four counts of gross negligence manslaughter, with a further six months for the health and safety offence. The judge acknowledged that Lloyd may never fully recover from what happened—but said the victims’ families will live with the consequences forever.

The case has triggered renewed calls for tighter regulation of commercial paddleboarding activities and clearer safety standards, particularly when rivers are in flood or feature hidden hazards like weirs.

As Lloyd begins her prison sentence, the families of the four victims continue to grieve their immense loss—and hope that others in the adventure activity industry will learn the lessons of that tragic October day.

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