Business

VAT cut critical for survival by three-quarters of small hospitality firms

Published

2 years ago

February 15, 2024

IN A STARK warning to the Treasury, a sweeping survey conducted by the National Caterers Association (NCASS) has unveiled that a staggering 75% of independent hospitality businesses view a reduction in VAT as essential for their survival amidst the severe inflationary pressures besieging the sector.

In Pembrokeshire we have already seen the closure of some well known local businesses including The Welsh Bakery, Madison’s Restaurant and many more.

The survey, which gathered insights from both members and the broader independent hospitality community, paints a grim picture of the challenges faced by small cafés, restaurants, bars, hotels, and street food vendors. With a clarion call for immediate action, the results underscore the urgent need for measures to protect the livelihoods of thousands operating within this critical industry.

Discontent is rife among the respondents, with 78% expressing dissatisfaction with the level of support provided by the government. A further 80% reported that the Autumn Budget’s measures failed to offer any relief, highlighting a disconnect between policy and the practical needs of these businesses.

Alarmingly, 37% of those surveyed indicated that their operations might not be sustainable over the next year, citing a dramatic 30% decrease in gross profit. The survey also revealed unanimous concern over rising costs, including staff wages, energy bills, and rent, forcing businesses to adopt drastic measures such as reducing staff hours, increasing prices, and accruing debt to stay afloat.

One member’s testimony encapsulates the despair within the sector, questioning the viability of continuing their business under the current conditions, especially in light of what they perceive as governmental negligence.

The crisis not only threatens the existing fabric of the UK’s independent hospitality scene but also stifles the growth of emerging businesses, many of which have been instrumental in revitalizing high streets across the nation. Despite the government’s promotion of hospitality-led regeneration initiatives, the current economic environment jeopardizes the emergence of future success stories akin to established brands like Meat Liquor, Pizza Pilgrims, and Bao.

The situation is dire, with an estimated 10 businesses closing daily within the hospitality sector. The NCASS reports a doubling in the closure rate among its members in 2023, with new startups hitting a standstill.

Amid calls for intervention, the plight of these small and micro businesses underscores a broader issue: the need for a conducive operating environment that nurtures community, supports families, and fosters economic growth. The increase in VAT and corporation tax, coupled with the cost-of-living crisis, has left many businesses operating on razor-thin margins, if any.

Highlighting the perverse incentive created by the current VAT threshold, which has not been reviewed since 2016, the NCASS argues for a recalibration to account for inflation and ease the burden on businesses teetering on the brink of viability.

The plea for a fairer VAT rate is a testament to the sector’s resilience and innovation, especially in the wake of the COVID-19 pandemic. With the treasury benefiting from increased tax receipts due to inflationary pressures, there’s a compelling case for leveraging this fiscal space to support the independent hospitality sector, thereby safeguarding high streets and the very essence of local communities.

As the industry stands at a crossroads, the consensus is clear: a reduction in VAT could be the lifeline needed for these businesses to weather the storm and contribute to the UK’s economic and social fabric. The government’s response, or lack thereof, could very well determine the fate of countless independent hospitality ventures teetering on the edge of survival.

Business

Pembrokeshire Pet Bakery celebrates opening of second shop in Narberth

Published

7 hours ago

July 12, 2026

Tom Sinclair

A LOCAL pet treat business has celebrated a major milestone after opening its second shop on Narberth High Street.

The Pembrokeshire Pet Bakery welcomed customers through the doors of its new Narberth store on Saturday, marking the latest stage in the growth of the independent business founded by Ali and Kelly.

Despite the hot weather, the opening attracted a strong turnout, with customers visiting to explore the bakery’s range of nutritious and colourful treats for dogs, cats and other much-loved pets.

The new premises joins the company’s established Haverfordwest store, allowing the team to serve customers from two Pembrokeshire town centres.

Ali and Kelly said the opening had been the result of years of hard work, determination and belief in their business.

They said: “What started as a big dream is now a reality, and seeing everyone flock through the doors on Saturday, despite the heat, has been one of our proudest moments to date.

“We are still pinching ourselves, to be honest, and it probably won’t sink in for a while yet.”

The pair also thanked residents and neighbouring businesses for the warm welcome they had received since arriving in Narberth.

They added: “The response and support from our friends, followers, customers and visitors has been absolutely incredible.

“Thank you doesn’t seem to cut it, but thank you all so very much. We are a little overwhelmed.”

The Pembrokeshire Pet Bakery specialises in fun and nutritious handmade treats, with products available for a range of animals including dogs, cats, rabbits, horses, birds and small pets.

The owners said they were now looking forward to building on the success of the opening weekend and continuing to serve customers in both Narberth and Haverfordwest.

The new shop adds another independent name to Narberth’s busy High Street, which is widely known for its mix of locally owned shops, cafés and specialist businesses.

Picture caption: Ali and Kelly outside the new Pembrokeshire Pet Bakery shop on Narberth High Street.

Business

Iconic Tenby music shop Dales opens new branch in Carmarthen

Published

8 hours ago

July 12, 2026

Tom Sinclair

ONE of west Wales’ most recognisable independent music retailers has expanded into Carmarthen with the opening of a brand-new Dales Music Store.

The family-run business, which first opened in Tenby in 1947, has become a favourite destination for generations of music lovers, known for its extensive range of vinyl records, musical instruments, guitars, music accessories and merchandise.

Now, after almost 80 years in business, Dales has opened a second branch on Blue Street in Carmarthen, bringing its distinctive yellow-and-blue branding and passion for music to the county town.

The new store offers a wide selection of new and pre-owned vinyl, guitars, musical instruments, equipment, accessories, gifts and official band merchandise, catering for everyone from experienced musicians to collectors and casual music fans.

The expansion represents a significant milestone for the long-established business, which has evolved from its roots as a piano retailer into one of Wales’ best-known independent music stores while remaining family owned.

Owners say they are excited to welcome customers through the doors of the new Carmarthen branch and hope it will become a hub for the local music community, offering the same friendly service and specialist knowledge that has made the Tenby store a trusted name for decades.

The arrival of Dales also provides a welcome boost to Carmarthen’s independent retail scene, giving shoppers another reason to visit the town centre and supporting the area’s growing reputation as a destination for independent businesses.

Photo caption: The Dales team outside the new Carmarthen store on Blue Street, marking the opening of the iconic Tenby music retailer’s second branch.

Business

All Pets Vet Care begins new chapter under local ownership

Published

9 hours ago

July 12, 2026

Tom Sinclair

ALL PETS VET CARE is beginning a new chapter as ownership of the practice passes from founder Billa Schleicher to experienced local vets Alice Richards and Pete Howe.

The change will ensure the practice remains independently owned and firmly rooted in the Pembrokeshire community.

Alice and Pete have both worked as small animal vets in Pembrokeshire for more than a decade and say they are proud to build on the strong foundations already established at the practice.

They have pledged to continue providing compassionate, gentle and fairly priced veterinary care, with every animal treated as a valued member of the family.

The existing All Pets Vet Care team will remain in place, meaning clients will continue to see the same familiar faces and receive consistent, high-quality care.

Alice and Pete said the team’s longstanding relationships with clients were central to the practice’s success and that they intended to support and invest in staff as the business develops.

Alice said: “It is a privilege to take on All Pets Vet Care. There is a wonderful team here, and we are committed to maintaining the same personal and caring approach that clients and their pets know and trust.

“Remaining independent means we can stay close to the needs of our clients and the local community.”

Pete added: “We both care deeply about Pembrokeshire and the people and pets who live here.

“We want every client to feel supported, listened to and confident that their pets are in safe hands.

“That includes continuing to provide our own out-of-hours care for registered clients, so pets can be seen close to home by a familiar and trusted team when it matters most.”

All Pets Vet Care is one of only a small number of practices in Pembrokeshire to provide its own out-of-hours service for registered clients, offering continuity of care during evenings, nights and weekends.

The practice will also continue supporting local wildlife charities Tinkers Hill Bird Rescue and The Hogspital, which cares for sick and injured hedgehogs.

The partnerships have formed an important part of Billa’s legacy at the practice and will continue under the new owners.

Alice and Pete said All Pets Vet Care would remain an active part of the community, providing trusted advice, continuity of care and a genuinely personal service to pet owners across Pembrokeshire.

As the practice looks to the future, its commitment remains unchanged: providing trusted, compassionate and independent care for local pets and the people who love them.