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New measures to boost resilience of 999 call system

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A GOVERNMENT review published today helps to bolster the resilience of the 999-call handling system following a technical fault last summer
The incident, the first in nearly 90 years, has sparked the introduction of further safeguards to ensure continued public trust in the emergency call handling system
Measures are aimed at ensuring a swift and coordinated response to similar incidents in the future
New measures will boost the resilience of the 999-call handling system, after the first technical fault of its kind in almost a century affected the platform last summer.

A notification system between BT, the emergency services and UK Government has been put in place to ensure all ambulance trusts and police forces can rapidly enact a coordinated response.

In the unlikely event of a future incident, the Government would also issue public advice on what to do to continue to reach the emergency services.

The new measures come as the Department for Science, Innovation and Technology has today (21 March 2024) published a review into the extremely rare incident which occurred last July and established six recommendations to bolster the robustness of the system.

While the emergency call service has historically proven itself to be very resilient, the review represents an important move to ensure any potential future risks to the public are minimised.

The most pressing recommendation has already been completed, with BT implementing immediate improvements to its systems to prevent similar future occurrences.

In the immediate aftermath of the event, BT launched a comprehensive investigation into the fault and published their report on 29 July 23, taking full responsibility for the disruption and recognising the critical national importance their 999 infrastructure plays.

Secretary of State for Science, Innovation and Technology Michelle Donelan said:

“The incident in June of last year marked the first significant disruption to the 999 system in nearly 90 years. We are determined to prevent history from repeating itself, with public safety being absolutely paramount.

“This is why, following a thorough review of the incident, we are working with BT to establish enhanced resilience measures, ensuring the UK is always prepared to effectively address major emergencies.

“The government remains steadfast in its commitment to safeguarding the public’s safety and well-being.”

Alongside measures to improve risk management and communications, the new recommendations focus on enhancing the UK Government’s oversight during potential future incidents.

The Cabinet Office will coordinate efforts to instil greater clarity on responsibilities and accountability for the 999 system’s resilience to a range of challenges. These include cyber-attacks, natural disasters, high numbers of calls, and simultaneous incidents, ensuring the system is robust and can effectively respond to a wide range of emergency scenarios in the future.

These improvements will be made by testing of the Government’s 999 Strategic Incident Group – a dedicated cross-system incident notification and response protocol – and establish guidance to help emergency services and the Government communicate with the public during call system incidents.

To further enhance public awareness and preparedness, a cross-government communication plan will also be developed by the end of April, creating a central point of public advice for various scenarios involving potential disruptions to 999 calls and covering all four nations of the UK.

The review has drawn on the evidence and expertise of all relevant stakeholders, including Emergency Authorities, BT, Ofcom, Government departments, the Devolved Administrations, and Local Resilience Forums. 

All recommendations are to be implemented by the end of April 2024.

Howard Watson, Chief Security and Networks Officer, BT Group, said: “At BT Group we take great pride in underpinning the national 999 service and recognise the critical importance our infrastructure plays. The level of disruption to the service on Sunday 25 June 2023 has never been seen before and we are sincerely sorry for the distress caused.

“While no technology is 100% resilient, we have built a highly robust network with multiple layers of protection to connect the public to blue light services in their time of need. We take our responsibility to the emergency services and the public seriously, and on this occasion we fell short of our own high standards for the 999 service.

“As outlined in the Government’s Post-Incident Review, we have put in place a comprehensive improvement plan to prevent this series of events reoccurring. We are also committed to working with all 999 stakeholders to continue to improve end-to-end resilience of the system.”

Chair of the 999/112 Liaison Committee and Assistant Chief Constable Catherine Akehurst said: “I welcome the findings of the review, which has had public safety at the forefront. Although this incident was extremely rare it is essential that we learn the lessons from it, and the review’s recommendations will further strengthen arrangements across the country. This includes coordination across all partners in the system – across BT, the Emergency Authorities around the country, and Government – to ensure public can continue to access the emergency services whenever they need to.”

The UK Government will continue to work closely with BT and industry stakeholders to provide reliable access to the UKs emergency services. The recommendations detailed in the Review will be overseen by Senior Government Officials to ensure the continued resilience of the Public Emergency Call Service.

Business

Longest established artisan cheesemaker in Wales levels up sustainability efforts

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CAWS TEIFI, a family-run farm and artisan cheese maker based in Llandysul, has received £100,000 funding from NatWest to improve the energy efficiency of Glynhynod Farm.

The business was founded in 1982 and has been producing high quality Welsh cheese for almost four decades. The family run firm was started by siblings Paula and John, along with John’s wife Patrice, who all made the move from Holland to purchase the farm in Llandysul.

Today the farm is run by John and Patrice’s sons, Robert and John-James, who have continued the family traditions by using a 500-year-old Gouda recipe to create their cheese, named after the nearby River Teifi.

As part of the bank’s commitment to supporting sustainable business investment, the funding will enable Caws Teifi to install a large solar array, battery storage and a vehicle EV charging point to help reduce the farm’s utility costs, enhance energy efficiency and boost environmental efforts.

In addition to the eco-conscious installations, the owners also plan to use the funding to make improvements to the farm’s visitor areas to support additional revenue streams, including adding a viewing gallery for guests to get a true picture of the cheesemaking and buttermaking process, from field to fork.

Serving as the longest established artisan cheesemaker in Wales, Caws Teifi blend commercial cheesemaking methods with more traditional techniques, with much of the equipment over 100 years old, an approach which has seen the family-run business win a multitude of national awards including The Royal Welsh Show and The British and World Cheese Awards.

Looking to the future, the family hopes to continue growing and creating further local employment opportunities. Robert and John-James are taking forward their parent’s vision, with a programme of events dedicated to education on organic farming, local artisan food and drink and business self-sufficiency.

Commenting on the funding, Rob Savage-Onstwedder, Business Partner and Director at Glynhynod Farm, said: “At Caws Teifi we’re proud of our heritage, as well as understanding the importance of innovation and the need to adapt, this has become a key part of our success and longevity as a business.

“We all have a responsibility to try to improve the way we do things for the good of the planet and for our own local communities.

“NatWest’s commitment to supporting our green initiatives and new business endeavors has been invaluable. Working with a local manager who understands the business, our partners and local community as well as the market has been vital in helping us achieve our growth aims.”

As one of the UK’s biggest banks for small businesses, NatWest works collaboratively with customers to understand their needs and help them find solutions to support their businesses as they grow.

Huw Simpkins, Relationship Manager at NatWest, added: “This funding builds on a relationship of 18 years with the family at Glynhynod Farm and marks a very exciting time for the farms’ future. 

“The team’s commitment to the local community as well as their dedication to consistent, well thought-through innovation and expansion has earned them a well-deserved reputation both locally and nationally, and we’re proud to be able to have a role within their exciting next chapter.”

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Business

Why experts think Trump’s win will be blow to UK economy and your wallet

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DONALD TRUMP’S return to the US presidency casts an uncertain shadow over the UK, potentially leading to economic shocks that could burden British households with higher costs, lower growth, and less job security. His policy unpredictability and “America First” doctrine spell challenges for UK businesses, while his strong-willed approach to trade and foreign policy could drive a wedge between the two countries.

TRADE TENSIONS COULD COST UK EXPORTERS

Trump’s protectionist stance has reignited concerns about tariffs, which could cut deep into the UK economy. The US is Britain’s largest export market, receiving around 25% of all UK-manufactured exports. Proposed tariffs of up to 10% on imports to the US would affect major British exporters such as Rolls Royce and BAE Systems, impacting an estimated £56 billion in trade. If enacted, such tariffs could push costs higher, threatening thousands of jobs in sectors dependent on American demand.

A STRAINED UK-US RELATIONSHIP

While Prime Minister Keir Starmer and Foreign Secretary David Lammy have made diplomatic overtures to Trump, attending dinners and working closely with Trump’s allies, challenges in the relationship remain evident. Starmer’s reserved style contrasts with Trump’s brash manner, raising questions about how compatible their leadership styles are. This uncertainty, highlighted by one diplomat’s remark that Trump “doesn’t give a stuff” about UK relations, suggests a bumpy road ahead.

Diplomats have tirelessly built relationships with Trump’s inner circle, including former Secretary of State Mike Pompeo and Trump’s likely national security adviser, Elbridge Colby. However, Trump’s mercurial nature, marked by unpredictable social media outbursts and contentious negotiations, may test these connections. As Lammy put it, relations with Trump are likely to be “bumpy, noisy, and transactional.”

ECONOMIC FALLOUT AND SLOWER GROWTH

The potential for UK economic slowdown under Trump’s policies is profound. Economists from the National Institute of Economic and Social Research (NIESR) predict UK growth will be halved if Trump enforces his proposed tariffs. Without tariffs, the UK could expect moderate growth of around 1.2% next year; however, this figure could drop as low as 0.4% should the trade restrictions come into force. Coupled with rising inflation, this could lead to diminished purchasing power for households already grappling with a cost-of-living crisis.

CURRENCY VOLATILITY AND JOB THREATS

Trump’s victory has already weakened the pound, with the GBP/USD exchange rate falling sharply as results came in. Investors are wary of increased tariffs and Trump’s isolationist policies, both of which could stoke currency volatility and strain the UK economy. A weakened pound also drives up the cost of imports, which affects consumers directly through higher prices for everyday goods.

The potential loss of thousands of jobs in sectors heavily reliant on US trade adds to the bleak outlook. Automotive manufacturing, for instance, could be heavily impacted by Trump’s threat of a 100% tariff on imported cars. Companies like Jaguar Land Rover, whose Land Rover Defender was one of the UK’s top exports to the US, may face cutbacks if tariffs make exports uncompetitive.

UNCERTAIN INVESTMENT ENVIRONMENT

The UK’s global-facing stock market may also suffer. Companies in the FTSE 100 and FTSE 250, which derive significant profits from international operations, could experience volatility as Trump’s policies introduce uncertainty into transatlantic trade. Such uncertainty could lead investors to shy away from the UK market, diminishing capital inflows and further affecting economic growth.

SHIFTS IN GLOBAL PRIORITIES

Beyond economic pressures, Trump’s foreign policy outlook could exacerbate the UK’s security challenges. Trump’s “America First” rhetoric and emphasis on Asia over Europe may leave European allies, including the UK, less confident about US support for initiatives like defending Ukraine. While the UK has publicly aligned with Trump’s view that Europe should shoulder more of its defense costs, there are fears that a US pivot to Asia could weaken the cohesion of NATO and reduce military backing for Europe.

Lammy has attempted to foster an understanding of Trump’s instincts, acknowledging his focus on American interests and recognition of Asia’s growing influence. However, as the UK looks toward cooperation on issues like Ukraine, this alignment may prove insufficient in securing the support needed to address shared security concerns.

BRITISH FAMILIES TO SHOULDER THE COST

For British families, the impact of a Trump presidency could hit close to home. With increased tariffs potentially driving up inflation by 3-4%, the Bank of England may feel compelled to raise interest rates by as much as 2-3% in response. For households already feeling the pinch from rising prices, this could lead to higher mortgage costs, increased borrowing rates, and a tougher job market, further squeezing living standards.

Though the UK government has prepared for Trump’s return, the effectiveness of these plans remains to be seen. As Britain braces for another unpredictable chapter with Trump at the helm, citizens may face a “bumpy, noisy, and transactional” relationship that could reshape the economy, impacting everything from job security to the prices at the supermarket.

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Business

Stena announces redundancy plan amid uncertainty for Pembrokeshire

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FREIGHT carrier and ferry operator Stena Line, which runs services between Fishguard and Rosslare, has announced plans to cut up to 80 staff members following an internal review.

Uncertainty looms over whether any of these redundancies will impact staff operating our local ferry services.

Stena CEO Paul Grant shared the news in an email to employees on Monday, citing a need to “future proof the company.” He explained that an internal assessment revealed the company’s current organisational structure as “too big and expensive” compared to its revenue.

The decision comes amid rising costs and increased competition in the freight and travel sectors.

According to Mr. Grant, “Cost pressure due to higher inflation has led to our customers having less money to spend, and with the introduction of the European Emission Trading Scheme (ETS), increasing our prices, we see a decline in volumes for both travel and freight.” Additionally, disappointing sales during the summer season and unmet market growth expectations for 2024 contributed to the restructuring.

The program, designed to strengthen Stena’s long-term business viability, includes a reduction of costs, prioritization of investments, and staff cuts that will primarily impact support functions and consultants. The workforce will be reduced by 80 positions by early 2025, along with 30 consultants also set to leave the company. Discussions with unions and work councils are expected to last several months, with all affected staff to be informed of their status by January 31, 2025.

In response to this announcement, the Transport Salaried Staffs’ Association (TSSA) has demanded a meeting with Stena Line to clarify the impact of these cuts, particularly on their members.

TSSA General Secretary Maryam Eslamdoust expressed disappointment over the handling of the announcement, stating: “Our members are shocked by this news and outraged that Stena has chosen to sidestep established industrial relations processes. Stena must meet with us urgently to clarify who is at risk and address the potential impacts on our members.”

The layoffs are part of a broader restructuring effort aimed at securing Stena Line’s future amid sustainability challenges. CEO Niclas Mårtensson acknowledged the difficult decision, stating, “Stena Line has been a successful company over the past few years; however, we need to ensure a lower cost base to be able to future proof the company. With 40 vessels in Europe and the Mediterranean, we have significant sustainability challenges ahead of us, and this program will enable us to make necessary investments for the future.”

The TSSA’s letter to Stena reiterates the union’s commitment to supporting affected employees and calls for an immediate discussion to clarify the situation, especially for staff at Fishguard who may be impacted.

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