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Global IT outage affects Hywel Dda Health Board

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A SIGNIFICANT global IT outage caused by a recent software update from cybersecurity firm CrowdStrike has severely disrupted services across various sectors, including healthcare, air travel, and retail. The incident, which began on Friday, 19 July, has affected computers running the Microsoft Windows operating system that use CrowdStrike’s Falcon security product.

Hywel Dda Health Board was affected and acknowledged the technical fault in a message to staff on Friday morning.

The Health Board said that the tech issue was impacting their sites, leading to some staff being unable to log onto the network.

However, they reassured that Office 365 applications such as Teams and Outlook remain unaffected, thus allowing remote work to continue uninterrupted.

Dr Junade Ali, a cybersecurity expert and Fellow at the Institution of Engineering and Technology (IET), commented on the scale of the disruption: “The recent software update from CrowdStrike has resulted in a significant global outage. This issue has led to widespread disruptions, including air travel delays, interruptions in television broadcasting, and halted supermarket transactions. The NHS, which relies heavily on Windows computers, is also experiencing outages in critical systems used by GP practices. The root of the problem seems to be a defective system file included in the update.”

Beth Clarke, a digital expert and Committee Member for the BCS Special Interest Group in Software Testing, emphasized the complexity of the issue and the importance of rigorous software testing: “It’s too early to know what factors led to this defect making it into the update, but the cause is probably more complex than just one single point of failure. Incidents like this highlight the importance of thorough software testing and the critical role that software testers still play in the technology sector.”

The global impact of this outage underscores the increasing dependence on digital services and the critical need for their security and resilience. Professor Ian Corden, Fellow at the IET, reflected on the broader implications: “The major IT outages that are occurring around the world today highlight the ever-increasing dependence of national and regional economies, defence and national security, and private individuals on digital services. The importance of reliably-engineered software and IT systems is now paramount, especially where critical national infrastructure (CNI) is impacted.”

The problematic update to CrowdStrike’s Falcon, an endpoint detection and response (EDR) platform, has led to widespread service interruptions, particularly affecting systems running Microsoft software. Falcon is designed to protect computers and other devices from cyber threats by monitoring systems for intrusions and blocking malicious activities. The software’s high level of privilege allows it to significantly influence computer behaviour, preventing security breaches, but also means that any faults can have far-reaching consequences.

Ian Golding, another digital expert at the IET, highlighted the complexity of maintaining interoperability among various IT providers and systems: “Despite organisations using well-known and carefully chosen global IT providers, they all must work seamlessly together. This interoperability is usually extremely well managed and tested with great skill and diligence, but it is complex, and as we see, this can fail occasionally.”

David Smith, Head of Technology Strategy at the IET, pointed out the inherent risks in cloud services and the necessity for robust business continuity plans: “When cloud services go wrong, a large number of customers are affected. These types of services are updated constantly – a feature of the modern world and how we use technology at a global scale. Organisations should learn from every incident like this to become more resilient to events that affect so many customers around the world.”

As CrowdStrike continues to investigate the incident with the highest level of urgency, the long-term implications of this outage remain to be seen. This incident serves as a critical reminder of the need for meticulous software engineering and comprehensive disaster recovery strategies to mitigate the risks of such widespread disruptions in the future.

 

Health

Rural social care in west Wales ‘left to pick up the pieces’

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CLAIRE ARCHIBALD MS has challenged the First Minister over pressures facing rural social care in west Wales, warning that families in Pembrokeshire and Ceredigion are being left without the support they need.

The Reform UK Member of the Senedd for Ceredigion Penfro raised the issue during First Minister’s Questions, saying reductions in the clinical role of rural hospitals had not been matched by proper investment in community care.

Ms Archibald, who has previously worked as a carer, said the impact was being felt by patients stuck in hospital, families struggling to secure support, and people unable to spend their final days at home.

She told the Senedd: “Across Pembrokeshire and Ceredigion, Labour has reduced the clinical role in our rural hospitals, but the community care to fill the gap has simply not been put in place.

“The results are delayed discharges, families left struggling, and many people denied the chance to spend their final days at home with their loved ones.

“We have providers across west Wales handing back contracts, refusing referrals and shelving expansion because they cannot recruit the workforce.

“So, after 26 years of Labour-led government supported by your party, isn’t it the truth that rural social care has been neglected and left to pick up the pieces?

“What concrete action will your government take to restore front-line social care in west Wales?”

Following the exchange, Ms Archibald said the issue was not simply about policy, but about real families being placed in impossible situations.

She said: “I have seen first-hand how important good care is, both for the person who needs support and for the family around them.

“When community care is not there, people stay in hospital longer than they need to, families are left fighting for help, and people lose the chance to be cared for at home.

“This is especially serious in rural areas like Pembrokeshire and Ceredigion, where distance, workforce shortages and reduced local services all make the pressure worse.

“For too long, rural social care has been left to carry the burden while services are taken away elsewhere.

“People in west Wales deserve better than warm words. They need clear action, proper workforce planning, and front-line care that actually reaches them.”

Ms Archibald said she would continue pressing the Welsh Government on delayed discharges, care package shortages, workforce pressures and the need to protect services in rural communities.

 

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Health

Welsh Ambulance Service to hold extraordinary board meeting

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THE WELSH AMBULANCE SERVICE will hold an extraordinary Trust Board meeting later this month.

Members of the public will be able to watch the meeting online via Microsoft Teams on Thursday (Jun 25), from 9:30am to 10:00am.

Board members are expected to receive and approve the Trust’s Annual Report and Accounts for 2025–26.

Colin Dennis, Chair of the Welsh Ambulance Service, said: “Our Board meetings play a vital role in ensuring transparency and openness in everything we do, and we would invite anyone with an interest in the Trust’s work to join us virtually to find out more.”

A link to watch the meeting will be available through the Trust, but viewers are advised it will only work from 10 minutes before the meeting begins.

An agenda will be published on the Trust’s website in the days before the meeting.

 

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Health

Wales becomes first UK nation to offer online gambling harm support

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WALES has become the first UK country to offer nationwide access to a new online NHS programme for people affected by gambling harms.

The free course, Space from Gambling Harms, is available through the SilverCloud platform and can be accessed at any time on a phone, tablet or computer without the need to see a GP.

It forms part of the new All-Wales Gambling Treatment Service, which launched in April alongside a 24-hour helpline.

The 12-week programme is based on cognitive behavioural therapy and motivational enhancement therapy, helping users reflect on their gambling habits, build confidence, and develop skills to regain control.

Jodie Morgan, Clinical Operational Manager at Betsi Cadwaladr University Health Board, which manages the gambling service and helpline for NHS Wales, said: “Improving access to support is a key part of the All-Wales Gambling Treatment Service.

“Space from Gambling Harms offers people another way to access confidential, evidence-based support at a time that suits them, and we will be supporting patients across Wales to access the programme alongside our wider treatment offer.”

The course is available to anyone in Wales aged 18 or over via self-referral. Users are advised to spend around 20 minutes a day, three times a week, working through the programme.

Anyone who self-refers is assigned an NHS-trained supporter who can provide guidance, advice and encouragement.

Fionnuala Clayton, project manager for NHS Wales’ online CBT service, said: “Through SilverCloud, we want to remove as many barriers to support as possible and provide people with tools they can use in a way that fits around their lives.

“This programme gives people the opportunity to reflect on their habits, gain the skills and confidence to control their gambling, and get their lives back on track.”

The programme is one of 28 mental health and wellbeing courses available through SilverCloud, which is managed by Powys Teaching Health Board.

Other SilverCloud programmes for mild-to-moderate mental health issues, including anxiety, stress, depression and poor sleep, are available to anyone in Wales aged 16 or over.

In Wales, research suggests tens of thousands of people are affected by gambling harms each year.

The new helpline offers information, advice and support to anyone affected by gambling, including family members and others impacted. Where needed, callers can be referred on to specialist treatment services.

Anyone affected by gambling harms can call the 24/7 helpline on 0808 281 9265.

Professionals and individuals can also refer to the Gambling Treatment Service by calling 03000 859464 or emailing [email protected].

Self-referrals to SilverCloud’s Space from Gambling Harms programme can be made at nhswales.silvercloudhealth.com/signup/.

 

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