News
Firefighter’s dismissal marks turning point for Mid and West Wales Fire Service
IN a significant development that echoes through the corridors of the Mid and West Wales Fire and Rescue Service (MAWWFRS), Watch Manager Phil Irving of Haverfordwest Fire Station has been officially dismissed.
This decision, confirmed independently by six serving fire officers, follows a slew of bullying allegations that surfaced in 2021, fundamentally shaking the community’s trust in its firefighters.
The Herald’s investigation in 2021 uncovered a culture of fear and bullying at then Haverfordwest Fire Station, with numerous staff voicing their distress and frustration under the shadow of Irving’s intimidating presence.
The Herald confirmed that incidents of bullying led to a large number of requests for transfers away from Irving. Staff welfare concerns were not addressed, even when members of staff’s mental health and wellbeing were seriously affected.
Following these revelations, a comprehensive cultural review was launched, aiming to diagnose and remedy the toxic behaviours eroding the core values of the fire service.
A subsequent report, completed by Opinion Research Services in August 2023 paints a stark picture of the internal issues plaguing MAWWFRS. Nearly a third of the service’s employees are considering departure within the next five years, with reasons ranging from dissatisfaction with the work-life balance to disillusionment with the service’s internal culture. The report specifically pinpoints bullying as a persistent issue, highlighting the urgent need for systemic change.
The audit reveals that despite some improvements in job satisfaction since 2014, significant challenges remain, notably in management practices and the treatment of staff. The report criticizes a lack of transparent and supportive leadership and identifies a need for fostering a more inclusive and respectful working environment.

The Herald reached out to the service seeking confirmation of Irving’s dismissal and an explanation of the circumstances surrounding it. Our inquiry specifically asked whether the dismissal was connected to the allegations of bullying reported in 2021.
The response from MAWWFRS was guarded, citing confidentiality and data protection obligations, “Mid and West Wales Fire and Rescue Service is unable to comment on the points raised in your email. Additionally, as you will appreciate, Mid and West Wales Fire and Rescue Service owes duties of confidentiality under data protection legislation to all its personnel which means that it would not be appropriate to respond to the specific questions you have asked either.”
Highly respected retired firefighter Gerwyn Howells, who served from 1974 until 2019 and continued as a member of the The Colour Party (Ceremonial detachment) until 2023, shared his experiences.
My initial complaints about Irving back in 2021 were not handled with the professionalism I expected. Senior managers need to be held accountable for how they protected him. Despite being a whistleblower, the complainant somehow discovered I had reported the matter, likely because the investigators were close to Irving. It’s astonishing that he was found not culpable at the time and allowed to continue his duties unchanged. He was nicknamed ‘Teflon’ because allegations never seemed to stick to him. Several firefighters even requested transfers away from the Haverfordwest station to avoid working under him.”
The news of the termination of Irving’s contact as a fire fighter has been met with a mixed response from the community and within the fire service itself. Many see it as a long-overdue step towards rectifying the wrongs of the past and rebuilding trust. However, others remain sceptical about the depth and permanence of change, reflecting a pervasive wariness of the service’s commitment to genuine reform.
The cultural audit culminates in a set of recommendations aimed at overhauling the service’s internal culture. These include the implementation of more robust mechanisms for reporting and addressing bullying, enhanced training programs focused on diversity and inclusion, and a strategic overhaul of leadership practices to ensure transparency and accountability.
The dismissal of Watch Manager Phil Irving should not be viewed as the closure of an unpleasant chapter, but as an impetus for profound and enduring change within the Mid and West Wales Fire and Rescue Service. It is an opportunity to rebuild not just a workplace, but a vital public service on the principles of respect, integrity, and trust.
Community
Pirates take over Pembroke Dock maritime museum
VOLUNTEERS at West Wales Maritime Museum were praised after another successful Pirates Party brought crowds to Pembroke Dock.
The family event was held at Hancock’s Yard, Front Street, on Saturday (Jun 20), with visitors enjoying a day of maritime-themed entertainment, stalls, refreshments and fancy dress.
The museum, run by the West Wales Maritime Heritage Society, hosted the event with the help of volunteers, with activities including a tombola, raffle, barbecue, face painting, children’s games and a prize for the best-dressed pirate.
There was also live entertainment from the Cantabile Singers and the Barti Waves.
One of the highlights of the afternoon was a musket firing display by the H.M.S Wales Re-enactment Group, which drew strong interest from those attending.
County councillor Jonathan Grimes, who represents Pembroke St Mary South and Monkton, was among those who visited the event.
He said it had been “a fantastic afternoon” and praised the volunteers who had worked hard to put on “another brilliant event”.

Cllr Grimes said: “There was plenty to see and enjoy, but my personal highlight had to be the musket firing display from the H.M.S Wales Re-enactment Group — a real crowd-pleaser with live firing.
“It was wonderful to see so many people coming along and supporting yet another successful event at the museum.”
He also thanked Peter Kraus and everyone involved for their dedication in bringing the event to life.
The West Wales Maritime Museum is based at the historic Hancock’s Yard and is run by volunteers who work to preserve Pembroke Dock’s maritime heritage.
The society restores and maintains classic boats, operates a museum of maritime artefacts and offers visitors a chance to learn more about the town’s long connection with the sea.
The museum has become an increasingly popular community venue, with events such as the Pirates Party helping to bring families into the town while celebrating Pembroke Dock’s seafaring past.
News
Father and son lifeboat volunteers answer emergency call off Broadhaven South
FATHER’S DAY celebrations were interrupted for several Tenby RNLI crew members on Sunday afternoon (Jun 21) after a five-metre RIB suffered engine failure off Broadhaven South and began drifting dangerously towards rocks.
The casualty vessel issued a Pan Pan call, prompting a Coastguard tasking to Tenby Lifeboats.
Among those responding were Coxswain Gary and his son Eddie, who still managed to spend part of Father’s Day together — although not quite in the way they may have planned.
The lifeboat was quickly launched and made best speed to the reported position, around nine miles west of Tenby Lifeboat Station.

When the crew arrived on scene, the engine of the casualty vessel had been restarted. However, with those on board concerned it could fail again, the Coxswain decided to escort the RIB back towards the entrance of the Milford Haven Waterway.
Once at the mouth of the waterway, the occupants were confident they could safely continue to their mooring without further assistance.
The lifeboat was then stood down and returned to station, arriving back at 5:50pm.
Health
Welsh Government refuses to halt Withybush and Bronglais service review
Health Minister tells Paul Davies MS that decisions remain a matter for Hywel Dda University Health Board
THE WELSH GOVERNMENT has declined to intervene in controversial plans affecting services at Withybush and Bronglais hospitals, prompting fresh criticism from local Senedd Member Paul Davies.
In a letter dated June 19, Health and Care Cabinet Secretary Mabon ap Gwynfor said responsibility for planning and delivering NHS services rests with local health boards and confirmed that Hywel Dda University Health Board should continue its consultation process on proposed service changes.
The response follows concerns raised by Mr Davies on behalf of constituents in Pembrokeshire and Ceredigion over the future configuration of clinical services, including stroke care.
While acknowledging strong public concern about access to healthcare in rural communities, the Minister stopped short of offering any commitment to block or reverse the Health Board’s proposals.
Instead, he stressed that any changes must be supported by robust evidence, maintain patient safety and demonstrate improved outcomes.
The Minister wrote: “Responsibility for planning and delivering health services rests with local health boards, including decisions about how services are organised.”
He added that proposals must improve outcomes for patients, maintain safe and equitable access to care and be supported by thorough impact assessments.
Paul Davies MS described the response as disappointing.
Posting the letter on social media, he said: “This letter tells me that the Welsh Government is not going to stand in the way of the Health Board’s plans.”
He added that he would raise the issue in the Senedd chamber next week and continue pressing ministers to intervene.
The exchange comes as Hywel Dda University Health Board continues a public consultation on proposed changes to stroke services across west Wales.
The consultation, which opened on May 28, is due to run until July 26.
In his response, the Minister stated that anyone suffering a stroke should receive treatment “as quickly as possible in the most appropriate setting” and said the current model of stroke care in Wales must evolve if national standards are to be achieved.
The comments are likely to fuel concern among campaigners opposed to the proposed changes, who fear services could become increasingly centralised and further away from rural communities in Pembrokeshire and Ceredigion.


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