Business
New report from FSB sets out vision to transform British high streets
THE UK’s biggest business group has unveiled a package of new measures to help transform life on our ever-evolving high streets for the millions of small firms based on them.
Supporting pop-ups and temporary use initiatives for new businesses, creating mobile phone-based loyalty programmes, and showcasing local high streets in major tourism campaigns are some of the recommendations set out to revive the UK’s village, town and city centres, in a landmark new report by the Federation of Small Businesses (FSB).
The Future of the High Street report, published this week, builds up a picture of life for small firms in and around the high street and sets out a plan to help transform them into places that meet future needs and support the next generation of entrepreneurs, which is essential for a thriving economy.
FSB is calling for a specialised fund to be created to support pop-ups, markets, and temporary use initiatives for first-time businesses to encourage new ventures and help them set up on the high street. With more than a third (39%) of high street small businesses saying the availability of affordable commercial space is important for the future of an area, ensuring temporary spaces are available will not only fill vacant sites but also provide opportunities for small firms eager to launch in a physical premises.
The report, which features in-depth analysis following a large-scale survey of small businesses, also suggests a specialised fund to support a mobile phone-based loyalty programme for high street firms, and launching community-specific online marketplaces to showcase local shops and services.
To bring in visitors and increase footfall, local high streets should be featured in domestic and international tourism campaigns. FSB is encouraging tourism groups like VisitBritain, VisitEngland and Local Visitor Economy Partnerships to showcase the unique character and offerings of local high streets across the UK in promotions and coordination of campaigns.
The research also found plummeting consumer spending (70%), falling footfall (47%) and crime or anti-social behaviour (47%) are the biggest risks to high streets according to the small firms based on them.
- Over half of local businesses (57%) say a diverse range of independent businesses is one of the most important features for the long-term sustainability and future of their local high street.
- Good transport links are also key for the future of the high street, according to almost half (43%) of small businesses based on them.
- Around half (49%) of high street small businesses say parking facilities are managed poorly on their local high street.
- Since the beginning of the Covid-19 pandemic, most local businesses saw a range of closures on their local high street, including: retail stores (72%), hospitality (69%), banks (58%), post offices (28%), and entertainment venues (20%).
Tina McKenzie, Policy and Advocacy Chair at the Federation of Small Businesses (FSB), said: “Our small businesses are an integral part of the high street and will be central in leading the transformation of their local economies. By providing the infrastructure, flexibility and digital connectivity that modern businesses demand, high streets will have the resources available to become resilient, dynamic hubs ready for the future.
“As well as core recommendations targeting fundamental issues for small firms on the high street, including business rates, transport and parking, this report also lays out innovative asks to ensure these businesses can survive into the future and ultimately help revive our town centres.
“High streets must be helped to evolve to keep pace with changes in consumer behaviour as well as how small firms want to work. One example of this is introducing loyalty schemes for high streets to encourage local businesses to collaborate and incentivise consumers to shop, eat, and drink locally.
“It’s been exciting to hear from many online small firms that want to take steps to open up in a bricks and mortar premises on the high street. These businesses need support to make that change – and should be given the flexibility to access pop-up and temporary units. Before the General Election, we were pleased to see Labour’s emphasis on improving life on the high street for small firms. It’s now time for the new Government as well as local authorities to put these plans into action and ensure that small firms on our high streets are fully supported.”
According to the report’s other findings, empty units are a major blight on shopping streets across the UK, with more than two thirds (69%) of local businesses reporting them on their nearby high street. FSB is asking for a band of on-site high street chiefs responsible for the growth and wellbeing of high streets across the country, creating promotion plans and monitoring vacant units within their area.
The research also highlights the need for well-maintained and accessible modern public toilets and family-friendly services like creche facilities, encouraging visitors to stay longer, upping footfall and supporting the local economy.
Business rates remain a huge burden on high street small businesses, with the current Small Business Rate Relief (SBRR) a key part of their survival. Almost half (49%) of high street small businesses say they would not survive without SBRR. The research also found that more than half (54%) of high street small businesses would invest in or grow their businesses if the SBRR threshold was increased from £12,000 of rateable value to £25,000. FSB believes this increase would be a crucial step in allowing small firms to further foster growth.
The report calls for a high street hop scheme providing free bus fares on key routes during peak shopping days to help increase footfall and support local businesses. Offering free parking on at least two Saturdays, plus two additional days a month, would increase footfall and support local businesses by making high streets more accessible.
Business
Crackwell Street closure extended again as Tenby traders voice frustration
TRADERS in Tenby have been left frustrated after Pembrokeshire County Council extended the closure of Crackwell Street once again.
The street, which provides direct access to Tenby Harbour, has been closed for several months to allow scaffolding work to be carried out at Goscar House.
It had been due to reopen on Friday, but the council has now extended the closure until June 19.
Local businesses say the repeated delays have affected trade, with concerns that the ongoing closure is making access to the harbour area more difficult during a busy period for the town.
The road remains closed while scaffolding is in place at the property.
Caption:
Ongoing closure: Scaffolding remains in place on Crackwell Street, Tenby (Pic: Malcolm Richards).
Business
Celtic Freeport five-year plan puts Milford Haven at centre of green energy future
Strategy promises investment, skilled jobs and new supply chains, but major barriers remain over grid connections, planning and delivery
THE CELTIC FREEPORT has published a new five-year strategy setting out how Milford Haven and Port Talbot will be used to attract major investment, create jobs and build a new low-carbon industrial economy across South and West Wales.
The plan, published today, Monday (Jun 15), says the Freeport will focus on renewable energy, advanced manufacturing, port infrastructure, floating offshore wind, hydrogen, sustainable fuels, carbon capture, cleaner steel and low-carbon logistics.
For Pembrokeshire, the strategy places Milford Haven at the heart of plans to modernise port infrastructure, support future energy projects and create new employment and training opportunities for local people.
The Celtic Freeport spans sites in Milford Haven and Port Talbot and is backed by a public-private partnership involving Associated British Ports, Camplas, Dragon LNG, Impala, Ledwood Mechanical Engineering, Neath Port Talbot Council, the Port of Milford Haven, RWE and Pembrokeshire County Council.
Over a 25-year period, the Freeport is projected to deliver more than £8bn of investment and create 11,500 jobs.
Focus on Milford Haven
The five-year strategy says the Freeport will help enable major port infrastructure upgrades to support the roll-out of floating offshore wind.
Milford Haven is already one of the UK’s most important energy ports, and the plan makes clear that the area is expected to play a major role in the transition from traditional energy industries to cleaner fuels and renewable power.
The document says the Freeport will work to attract investment into key sectors including offshore wind, hydrogen, solar, batteries, sustainable aviation fuel, ammonia, pipelines, carbon capture and storage, and advanced manufacturing.
It also says the Freeport wants to create a stronger local supply chain so that businesses in Pembrokeshire and the wider region can benefit from major industrial development, rather than seeing work and contracts go elsewhere.
The strategy says one of the aims is to ensure local businesses and landowners are supported in accessing capital and external investment for land remediation, infrastructure upgrades and priority projects.
Jobs and skills
A major part of the plan focuses on skills, training and local employment.
The Freeport says it wants to create a “sustainable talent pipeline” where local people can see future job opportunities and receive support with upskilling, career advice and connections to employers.
The strategy says this will include work with schools, colleges, trade unions, local authorities and employers to identify future skills gaps and create employment pathways.
Pembrokeshire College is named among the education partners expected to help deliver workforce transition and future skills for both existing energy industries and new green energy sectors.
The plan also says the Freeport will look at ways to support economically inactive people into work and will consider using some funding to establish a community fund focused on projects that visibly benefit local people, including possible support for transport-related challenges.
Investment and infrastructure
The strategy sets out four main priorities for the next five years.
These are driving capital investment into key Freeport industries, helping landowners progress development projects, exploring local supply chain innovation and decarbonisation, and laying the foundations for a thriving skills market.
The Freeport says it will deliver a £25m seed capital programme by the end of 2028/29 and will prioritise at least two seed capital projects in 2026, subject to agreements on governance and funding.
Business cases for selected projects are expected to be prepared during 2026 before being considered by the Celtic Freeport board. If projects are no longer considered feasible, the strategy says a reallocation process will be required.
The Freeport also plans to build a pipeline of future investment projects using retained non-domestic rates, with revenues expected to begin flowing back from 2028.
The document says business development and marketing will be used to attract high-value tenants to priority sites, including through international investment campaigns and sector-specific proposals.
Planning and grid issues
The plan acknowledges that major development is not straightforward.
It says businesses face challenges including grid connection issues, planning delays, policy uncertainty and the high upfront cost of infrastructure.
To tackle this, the Freeport says it will work with the UK and Welsh Governments, Natural Resources Wales, local authorities and public investment bodies to remove barriers and unlock private investment.
It will also hold monthly meetings with landowners to monitor progress, identify delivery problems and escalate strategic risks where necessary.
Governance and public accountability
The strategy also sets out plans to expand the Freeport’s governance arrangements.
The current board includes representatives from Milford Haven Port Authority, Associated British Ports, Pembrokeshire County Council and Neath Port Talbot Council.
The Freeport says this structure will be expanded to include non-executive directors and representatives from key landowners and business operators.
The plan also includes commitments to publish board schedules and minutes, hold one public board meeting each year, organise an annual community open day, run skills and employment sessions in schools, and hold local job fairs and apprenticeship roadshows as opportunities grow.
Trade unions are also expected to have a formal route into the process through a workers’ consultative forum, with the strategy saying unions will help inform skills interventions, fair work principles and employment priorities.
Cathy Hall, Interim CEO of the Celtic Freeport, said: “This Five-Year Plan sets out how the Celtic Freeport will support businesses across the region to decarbonise, grow and access new opportunities.
“We will be focussing on delivering projects to consolidate the region’s strong industrial future.”
The publication of the plan marks an important moment for Pembrokeshire, where hopes of long-term industrial renewal are closely tied to Milford Haven’s role in energy, ports and marine engineering.
Supporters say the Freeport could bring major investment and skilled jobs to the county.
But the success of the plan will depend on whether the promised benefits are felt locally, whether Pembrokeshire firms can win work from the new supply chains, and whether young people in the county are given a realistic route into the jobs created by the green industrial transition.
Business
Specialist clinic launched in Haverfordwest to treat common eye condition
A HAVERFORDWEST opticians has launched a specialist clinic for dry eye disease, offering new support for people living with the common condition.
Specsavers Haverfordwest has introduced its Advanced Dry Eye Clinic to give customers access to in-depth diagnosis and targeted treatment for dry eye.
Dry eye is a common, but often misunderstood, condition where the eyes do not produce enough tears, or the tears evaporate too quickly, leading to discomfort, irritation and sometimes blurred vision.
It can be linked to a range of factors, including increased screen use, contact lens wear, ageing and environmental conditions. As many as one in three people suffer from dry eye and most causes can be treated.
Many people are surprised to learn that watery eyes can actually be a sign of dry eye, as the eyes produce poor-quality reflex tears in response to irritation. The new service provides an in-depth approach to diagnosing and managing the condition.
While many high street opticians now offer dry eye clinics, Specsavers Haverfordwest provides a wider range of specialist treatments and technology that are not commonly available.
Using advanced imaging to assess the eyes and tear glands, the team can identify the underlying cause of symptoms and create a personalised treatment plan for each customer.
Whilst there are a range of different treatments available, the major investment has been in the introduction of eye-light devices, bringing advanced IPL (Intense Pulsed Light) and LLLT (Low-Level Light Therapy) treatments to customers suffering from dry eye symptoms.
Designed to target the underlying causes of dry eye disease, the eye-light device combines clinically proven light-based therapies to help improve tear quality, reduce inflammation, and restore eye comfort. The treatment is safe, non-invasive, and suitable for many patients experiencing irritation, burning, watery eyes or discomfort linked to screen use and modern lifestyles.
The clinic also supports contact lens wearers experiencing discomfort, helping them return to comfortable, everyday use.
Some of the first customers to use the clinic have already noticed improvements in their symptoms.
Danielle Thomas says: ‘I honestly can’t believe the difference. I’d been struggling with sore, gritty eyes for years and had given up wearing my contact lenses altogether – they just became too uncomfortable. I was constantly using drops with very little relief.
‘From the moment I walked into the dry eye treatment room, it felt completely different to a normal appointment. The environment is calm, almost spa-like and the whole experience was surprisingly relaxing. The treatments were comfortable and the team explained everything so clearly. After just three sessions the improvement was notable – my eyes feel normal again.
‘The constant irritation and watering have gone and I’m now back in contact lenses comfortably, which I never thought would be possible. It’s genuinely been life changing. I wish I’d known about it sooner.’
Wayne Jones, optometrist and retail director at Specsavers Haverfordwest, adds: ‘Dry eye is something we see very frequently, yet it’s still widely dismissed as a minor irritation. In reality, it can have a real impact on comfort, vision and overall quality of life.
‘What many people don’t realise is that, in many cases, there is an underlying cause that can be identified and treated.
‘By launching this clinic, we’re able to offer a much more detailed and personalised level of care here in West Wales, helping us support more customers locally. We would encourage anyone experiencing persistent symptoms such as dryness, irritation or blurred vision to have their eyes checked, as there’s often a treatable cause.’
People interested in using the clinic should call Specsavers Haverfordwest on 01437 767788 to book an initial assessment and discuss treatment options.
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