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Sixty per cent of all Childline counselling in Wales last year about mental health

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SIXTY per cent of all counselling sessions delivered to young people in Wales by the NSPCC’s Childline service last year were about mental health and wellbeing.

Between April 2023 and March 2024, Childline delivered 5,545 counselling sessions to young people known to be from Wales, with 3,342 of these about mental and emotional health and wellbeing.

Across the UK, Childline delivered 99,179 counselling sessions about mental and emotional health and wellbeing, equating to 272 sessions a day.

When discussing their mental health, some of the top concerns that were raised were anxiety, stress, low mood, depression and loneliness.

To mark World Mental Health Day (October 10th), the NSPCC is highlighting these figures to show the scale of children struggling with their mental health and to remind them that Childline is a safe place where they can seek help and support.

A 16-year-old girl from Wales who contacted Childline said: I’m convinced that the world hates me, like no one cares about me.

“I tried telling a friend how I felt, and they only wanted to talk about their own problems; I felt even worse after that. Thank you for letting me talk.”

It is important for children and young people get help with their mental health at an early stage – through schools or in the local community – rather than waiting until they reach crisis point.

That is why NSPCC Cymru is calling on the Welsh Government to ensure that children, young people and their families can access appropriate mental health support within their own local authority area.

The charity also wants to see investment in parent-infant relationship services, to ensure support for babies and young children who have experienced trauma and abuse.

Any child or young person who is struggling can also contact Childline up to the age of 19 and have a confidential conversation with a counsellor over the phone or online, at any time of the day.

Shaun Friel, Director of Childline, said: “At Childline, we know that growing up comes with challenges which can impact the mental health and wellbeing of children and young people.

“This is why it is essential that all young people know where they can go for support and the tools available to them that can help them process their emotions, such as resources provided by Childline.

“Whether a young person is feeling anxious, lonely, or depressed, we want to remind all young people this World Mental Health Day that they don’t need to cope alone and our friendly and welcoming counsellors at Childline are here for them.”

The Childline website also provides support to young people on the advice pages or resources, such as Art Box, which is a space for children to write or draw about their feelings. Children can also use the service’s Calm Zone, an area of the website with lots of tools and mechanisms to help young people cope.

Drawing or writing can be a helpful way for children to process their emotions, as it can enable them to express themselves and make sense of their situation.

A 10-year-old child who contacted Childline said: “My little sister is in hospital a lot; it makes me worry and I get upset about it. I have found drawing and colouring helps, I enjoy that, especially butterflies and nature.”

With this in mind, Lidl GB in partnership with Crayola is supporting the NSPCC in their mission to be there for every child needing support with their mental health by launching the Crayola Cosmic Creations and Fantastic Fantasy Activity Tube. The activity tubes – of which £1 per item sold will be donated to Childline – are designed to give children a creative outlet for their emotions using colouring pencils, colouring rolls, foil art posters and stickers, all with vibrant designs.

Charlie Day, CSR Team Manager at Lidl GB, said: “Supporting young people’s mental health matters hugely to our colleagues and customers. That’s why at Lidl GB we’re committed to building on the over £9 million we’ve donated to the NSPCC since 2017, however we can.

“We’re delighted to sell activity tubes in Lidl GB stores that provide children with a calming activity and help them to express their feelings. Co-created by Crayola and Hunter Price International, the product will raise vital funds for Childline, and with the contact details on-pack, will help ensure young people have somewhere to turn when they’re ready to open up.”

Young people can contact Childline on 0800 1111 or via 1-2-1 chat on www.childline.org.uk.

Charity

Sandy Bear in 2025: The year Wales refused to let childhood grief win

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CHARITY SPECIAL FEATURE OF THE MONTH

ON a grey morning in March 2025, Lee Barnett pressed send on the email no charity chief ever wants to write.

Sandy Bear Children’s Bereavement Charity – one of only two specialist services for grieving children in the whole of Wales – was just a few months from closing its doors for good.

“We were staring at the end,” Barnett says. “We knew families needed us more than ever. We also knew the money had simply run out.”

Across Britain, thousands of charities are limping through the same cost-of-living storm. For Sandy Bear the stakes were uniquely cruel: stop the service and hundreds of Welsh children bereaved by suicide, addiction or sudden death would be left with nothing.

This is the story of how Wales refused to let that happen.

Born from heartbreak

Sandy Bear began life inside the NHS. When health-board cuts killed the original service, a handful of staff and volunteers would not let it die. They rebuilt it, pound by pound, because they had seen what happens to children when no one catches them.

One parent later wrote: “Sandy Bear was the string that stitched our hearts back together and made it possible to smile again.”

For many families, that line is not poetry. It is survival.

Sandy Bear Volunteer Training

A perfect storm

2025 hit the charity from every angle.

Referrals doubled post-pandemic to more than 100 a month. Over half the children had lost someone to suicide; another 20% to drugs or alcohol. The sharpest rise was among six- to fifteen-year-olds.

At the same time, grants dried up, inflation hammered running costs, and exhausted staff carried impossible caseloads. Waiting lists lengthened. The board took the agonising decision to lose a handful of posts.

“It felt like we were choosing which children we could help,” Barnett says.

Martin Jones and First Minister Eluned Morgan

Then Wales stepped up

What happened next stunned even the people inside the building.

Village halls filled with cake sales. Runners pounded pavements in Sandy Bear vests. Skydivers leapt for the cause. Town and community councils in Pembrokeshire, Ceredigion, Carmarthenshire and Swansea sent emergency cheques that – in the charity’s own words – “literally kept the lights on”.

Businesses followed: Valero, Ascona Group, Young Farmers Clubs, Haverfordwest County AFC. Footballer Joe Allen visited the centre and posed for photos with children who had lost parents.

Politicians of every stripe turned up too. Plaid Cymru’s Ben Lake, Labour’s Henry Tufnell and Eluned Morgan, Conservatives Sam Kurtz and Paul Davies – rivals who rarely agree – stood shoulder to shoulder in briefing rooms and on site visits, sounding the alarm in Westminster and the Senedd.

“It was the most united I’ve ever seen Welsh politics on anything,” says business development manager Martin Jones.

Sandy Bear Haverfordwest County Partnership

The hidden £20 million payback

Sandy Bear runs on roughly £500,000 a year – loose change in government terms.

Independent analysis values its work at more than £20 million annually in prevented costs: fewer family breakdowns, fewer addictions, fewer youth suicide attempts, fewer kids excluded from school, fewer A&E dashes and police call-outs.

Most of that saving never makes the headlines, because the crises never happen.

Footballer Joe Allen Visiting Bereaved child, Connor Bishop

From red to resilient

By autumn the haemorrhage had stopped. New funding streams opened. Staff rewrote support models. Waiting lists began, slowly, to shrink.

“We survived,” Barnett says, “because our communities refused to let us fall.”

Henry Tufnell MP showing his support to Sandy Bear on a video call with Martin Jones

But the crisis is not over

Demand is still climbing. The charity must raise half a million pounds every single year just to stand still. More than 80p in every pound donated reaches the frontline.

And childhood bereavement is not going away. If anything, the causes – suicide, overdose, sudden death – are rising.

The team at Sandy Bear want Wales to face a hard truth: grief itself is not the enemy. Unsupported grief is.

Sandy Bear Senior Management Team – Martin Jones, Karen Codd and Lee Barnett, the CEO

A quiet ask for 2026

As Christmas approaches, the charity’s final message of 2025 is deliberately low-key.

They thank every runner, every donor, every councillor, every MP, every child who sold cakes outside the school gate.

And then they ask – without drama – for the help to continue.

A tenner a month. A share on social media. A volunteer afternoon. A conversation with your MS or MP.

Because, as they gently remind us:

“Liking, sharing and commenting costs nothing, but it genuinely helps save lives.”

This Christmas, hold your loved ones close.

Somewhere in Wales tonight, a child who cannot do that is still hoping someone will help them find their way back to the light.

And in 2025, Wales proved it could be that someone.

Ben Lake MP on a video call with Martin Jones
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West Wales Freemasons witness life-saving work funded by donation

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ST JOHN AMBULANCE CYMRU recently welcomed representatives from the West Wales Freemasons to learn more about the Community Support Unit their donation has helped purchase as part of a visit to the charity’s Divisional building in Carmarthen.

The West Wales Freemasons kindly donated £20,000 towards the purchase of the vehicle, which is being used to support the charity’s work to provide first aid support across Carmarthenshire, Ceredigion and Pembrokeshire, as well as further afield for events of national significance.

James Ross, Head of West Wales Freemasons with St John Ambulance Cymru Trustee, Prof. Jean White CBE MStJ and Acting Deputy Divisional Manager of St John Ambulance Cymru’s Carmarthen Division, Sion Betts

In addition to being equipped with a range of first aid equipment, as well as a gazebo, tables and chairs to support visibility at events, the specially adapted vehicle also has space for six St John People and is equipped with facilities to support volunteer welfare.

As well as being shown the various features of the Community Support Unit, the West Wales Masons were presented with a Certificate of Appreciation and were thanked by Trustee Prof. Jean White CBE as well as local St John Ambulance Cymru volunteers, staff and members of the St John Council for Dyfed.

The first aid charity for Wales has purchased over 15 of the vehicles to support its work to provide first aid cover at a range of events large and small across the country.

Head of Fundraising and Communications for St John Ambulance Cymru, Owen Thomas said: “This event was a valuable opportunity to show our generous donors from the West Wales Freemasons the real difference we are making in local communities thanks to their continued support.

“As well as providing our St John People with everything they need to provide first aid at an event, these vehicles also provide the facilities that enable them to have a hot drink and warm food, as well as shelter from the temperamental Welsh weather.”

The latest support from the West Wales Masons follows the donation made in 2024 to support the purchase of an ambulance vehicle.

James Ross, Head of West Wales Freemasons said: “We are delighted to have been able to see the tangible impact our support is having on the ground, supporting St John volunteers as they care for others.

“We are proud to support St John Ambulance Cymru’s work in West Wales to provide first aid for those in need and to help more people learn the skills that could save a life.”

To find our more about St John Ambulance Cymru’s work across Wales and how you can donate or get involved, visit www.sjacymru.org.uk.

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South Hook donation helps Paul Sartori equip growing volunteer team

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Community funds provide 40 fleeces and 30 polo shirts for charity’s events crew

PAUL SARTORI Hospice at Home has received a £1,000 donation from the South Hook LNG Community Fund, managed by PAVS, enabling the charity to purchase 40 branded fleeces for its expanding team of event volunteers. It follows a recent contribution from the Port of Milford Haven Community Fund, which funded 30 branded polo shirts.

Volunteers are at the heart of Paul Sartori’s work, supporting community fundraising events across Pembrokeshire throughout the year – including the New Year’s Day Dip, Kilgetty Bike It, the Pembrokeshire Car Runs, the Pembrokeshire County Show and the annual That’ll Be The Day concert at Folly Farm.

The new fleeces will ensure volunteers are easily identifiable, warm and professionally presented while representing the charity. The purchase also meets a clear operational need, with the charity previously unable to supply enough uniform for its growing team.

“We are delighted to equip our volunteers with additional uniform,” said Jo Lutwyche, Event and Fundraising Officer at Paul Sartori. “Many have expressed a willingness to purchase their own polo shirts and fleeces, which shows their enthusiasm and commitment – but Paul Sartori believes volunteers should be provided with a uniform as recognition of their vital contribution.”

Judith Williams, Grant Development Officer, added: “We are hugely grateful to the South Hook LNG Community Fund for their ongoing support. Our event volunteers are the heart of our fundraising efforts, and these fleeces will help keep them comfortable, safe and professional, whatever the weather. This is a wonderful way to recognise their dedication to Paul Sartori Hospice at Home.”

The project aligns closely with South Hook LNG’s core funding themes: improving safety by ensuring volunteers are clearly identifiable; supporting environmental responsibility with reusable, shareable uniforms; promoting education through a professional public-facing appearance; and enhancing wellbeing by boosting team spirit and volunteer confidence.

South Hook LNG has been a regular supporter of the charity, and this latest donation continues a valued partnership that helps Paul Sartori deliver essential end-of-life care services across Pembrokeshire.

The charity offers a wide range of volunteering opportunities, both within its events team and across its network of county-wide charity shops. Anyone interested in volunteering can contact Eleanor Evans, Volunteering Officer, via Paul Sartori’s head office.

Paul Sartori Hospice at Home provides nursing care, equipment loans, complementary therapies and bereavement support to people in the last stages of life, helping ensure they can remain at home with dignity and comfort. For more information, visit www.paulsartori.org or call 01437 763223.

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