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First Minister attends community transport operator workshop

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PEMBROKESHIRE Association of Community Transport Organisations (PACTO) held a successful community transport operator workshop event at Letterston Memorial Hall on Friday 25 October, which was attended by the First Minister for Wales, Eluned Morgan. 

The event, titled ‘Building Tomorrow: Our Pembrokeshire Community Transport Model’, enabled PACTO to update their partners and key stakeholders on the progress the sector has made since October 2023, when they launched their three-year Pembrokeshire community transport transformation project- which has been funded by the Motability Foundation and UK Government.

The day got underway with a welcome address by the First Minister to representatives from PRTA Green Dragon, Narberth Bloomfield NDCSA, Pembrokeshire Voluntary Transport, Royal Voluntary Service, and PIVOT. Eluned outlined the importance of community transport – particularly in a rural county like Pembrokeshire – before thanking the army of dedicated volunteers and employees who work tirelessly to provide a vital service to so many people right across the county, as well as focusing on the challenges and opportunities which lie ahead.

The fantastic work that the PACTO community transport connector team do was a key focus of the event. Having completed over 215 referrals in 2024, the connector service is vital to ensuring that those in need of transport are pointed in the right direction.

John Evans, the county director for Pembrokeshire for Hywel Dda University Health Board, gave a speech which highlighted the crucial role that the PACTO transport connector team plays in ensuring that people are able to attend hospital appointments, as he shared the story of how they were instrumental in helping a member of the public who had previously been unable to find a transport solution.

Transport was provided through the Pembrokeshire Integrated Voluntary Organisation Team (PIVOT) CT service, allowing them to receive treatment for a very complex medical matter which was potentially at risk of life-threatening complication. This resolution enabled them to attend their appointment. Evans also revealed that there have been over 6,200 hospital and non-hospital trips carried out since September 2023, an average of 27 trips per operational day (Monday-Friday).

Also in attendance was Jayne Kendall, the Wales project manager for the Cranfield Trust, which provides free management support for charities. Jayne gave a presentation that outlined how PACTO and the Cranfield Trust have been working together this year and the many ways in which the organisation helps charities across the UK.

Facilitated by Sachá Petrie, the sustainable transport community development officer for Awel Aman Tawe, the workshop provided the county’s community transport operators with the opportunity to come together for further engagement, discussion and collaboration on key issues, building on the overwhelming response PACTO received from their recent face-to-face consultations and online survey, which had more than 700 responses.

The event also gave PACTO and the operators a chance to work together towards an agreed Pembrokeshire CT delivery model, which will focus on passengers’ needs as one sector which is united, robust and future-proof.

PACTO are now embarking on Year Two of the project, which will primarily consist of data analysis and volunteer recruitment to ensure the operators are able to continue offering a lifeline to those who need transport.

Speaking about the event, Wyndham Williams, PACTO’s community transport transformation project manager, said: “It was great to see everyone coming together to reflect on all of our achievements during the project’s first year.

“We have seen a 13% increase in the number of trips using community transport services in the last 12 months, with 50,855 completed since September 2023.

“It was interesting to see the figures for all the different journey purposes, from hospital to non-hospital, shopping, social, leisure, education, employment, and personal business.

“This was also the perfect opportunity to officially thank our community transport operators for the lifeline they continue to provide for people in Pembrokeshire, particularly passengers with mobility needs.

“There was brilliant attendance from our community transport operators, as we came together for the first time to discuss how we can work together effectively to continue providing a lifeline service to the people of Pembrokeshire, and we’re extremely thankful for the opportunity that the Motability Foundation’s funding has given us.”

If you would be interested in becoming a community driver, please contact Damian Golden, PACTO’s accessible vehicle coordinator, by emailing [email protected] or by calling 07767 539740.

 

Community

Why police will be visiting every home in Pembrokeshire

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New operation aims to knock on more than 257,000 doors across Dyfed-Powys over the next three years

DYFED-POWYS POLICE has launched a major new community engagement operation aimed at visiting every home across the force area within the next three years.

Operation Connect will see neighbourhood policing and prevention teams proactively call at residential properties across Pembrokeshire, Carmarthenshire, Ceredigion and Powys.

The force says the initiative is designed to increase visibility, improve communication, and give residents a direct opportunity to raise local concerns with officers and PCSOs.

According to Dyfed-Powys Police, there are 257,416 residential properties across the force area currently active on local authority council tax systems. The aim is for officers and staff to knock on every one of those doors over the course of the operation.

The scheme follows the launch of Dyfed-Powys Connects in September 2025, a two-way messaging system intended to improve contact between police and local communities.

Chief Inspector Dominic Jones said: “It is vital that we make every effort to connect with those who live and work in our communities, as our public deserves to know their local police teams and feel a genuine sense of trust and confidence in Dyfed-Powys Police.

“I know how much our neighbourhood policing teams care about their areas, and we are undertaking this work because we truly care about the communities we serve.”

During visits, PCSOs will also help residents complete priority surveys. The force says these will allow local concerns to be recorded and used to shape future policing activity.

Dyfed-Powys Police says the surveys will provide measurable data to help maintain community confidence and support problem-solving with partner agencies.

The force currently has 189 full-time equivalent officers and staff deployed in neighbourhood teams. This includes 131 PCSOs and 58 police constables, made up of 29 existing officers and a further 29 through the Neighbourhood Guarantee uplift.

To cover the whole force area, each officer or staff member would need to visit around 1,362 properties. Dyfed-Powys Police says this would equate to approximately six properties per officer or staff member each day over a 12-month period.

Chief Inspector Jones added: “By reporting back on our progress through ‘You Said, We Did,’ we will continue to build, solve problems, and maintain lasting relationships with the communities we serve.”

The force says Operation Connect will help it build stronger relationships by listening to local issues, addressing concerns through targeted policing, and sharing progress with communities.

 

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Community

Rivers groups to meet local Senedd Member over pollution concerns

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CAMPAIGNERS from across north Pembrokeshire and south Ceredigion are set to come together later this month to press for action on the growing problem of river pollution.

Representatives from several river groups will meet local Senedd Member Anna Nicholl at Haverhub in Haverfordwest on Monday, June 29, to discuss concerns about the health of local waterways and explore potential solutions.

The event follows the recent Senedd election and comes as environmental groups seek to influence policy under the new Welsh Government. Organisers say there is an opportunity to tackle what they describe as an environmental crisis affecting rivers across Wales.

Groups attending include those representing the Rivers Cleddau, Teifi, Nanhyfer and Gwaun. Members have been involved in monitoring water quality, gathering environmental data, engaging with local authorities and the Welsh Government, and promoting greater public appreciation of rivers and their ecosystems.

While each organisation operates independently and focuses on issues affecting its own river catchment, the groups regularly work together on wider environmental initiatives, including river festivals and awareness campaigns.

Organisers say the meeting will provide an opportunity for campaigners to share their concerns directly with the local Senedd Member and discuss what further action may be needed to improve river health and reduce pollution.

The session will be chaired by Fishguard County Councillor Billy Shaw and community campaigner Vicky Moller.

The public is invited to attend the meeting, which takes place from 2:00pm to 4:00pm at The Sorting Office, Haverhub, Haverfordwest.

 

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Community

Youth artwork brings colour to Haverfordwest railway station

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YOUNG people have helped bring new colour and creativity to Haverfordwest Railway Station as part of a wider project to improve one of the town’s key gateways.

A partnership involving local services, transport organisations and community groups has worked together to refurbish parts of the station and install new artwork, with a strong focus on youth engagement and creative participation.

The project involved South West Wales Connected, Pembrokeshire County Council Youth Justice, The Edge Youth Centre and Regeneration Teams, Kier, Transport for Wales, Dyfed-Powys Police, The VC Gallery, Haverfordwest Action Forum and local artists.

As part of the Welsh Government-funded Haverfordwest Public Transport Interchange scheme, Kier carried out refurbishment works at the station, including cleaning and improvements to the waiting area and public facilities.

An unused building on Platform 2 was also cleaned and prepared for the display of artwork. The art installations were funded through the UK Government Shared Prosperity Fund.

Young people supported through Pembrokeshire County Council services produced a series of artworks which are now on display in the station waiting area and on the Platform 2 building. Additional pieces created by local artists have also been installed.

The scheme is intended to create a more welcoming environment for passengers and visitors, while giving young people the chance to take part in meaningful creative activity.

The improvements form part of wider efforts to enhance key gateways into Haverfordwest, from the railway station to the new Haverfordwest Public Transport Interchange, and support town centre regeneration.

Cllr Rhys Sinnett, Cabinet Member for Residents’ Services, said: “It’s great to see art and culture brought to people as opposed to them actively seeking it out and we have a great tradition in Pembrokeshire of young people producing public art in this form.

“The fact that this is a wide-ranging partnership of groups only adds to the value of the project. I hope people take an opportunity to have a look at what has been created.”

Ian Rees, Regional Director for Kier Construction Western and Wales, said: “We’re proud to have supported improvements at Haverfordwest Railway Station through our work on the wider public transport interchange project, and to be leaving such a positive legacy for the local community.

“It’s been fantastic to see so many stakeholders come together to support and celebrate the creative young people involved in this project, providing a more welcoming space for passengers and visitors.”

Philip Merchant, Project Manager for South West Wales Connected, said: “As South West Wales Connected, we took on this project as a response to community feedback that the station was not a welcoming place, in its environment and for passenger wellbeing.

“It was a challenge and an opportunity to take this on as a blank canvas and it was so enjoyable to work with many partners who all had the same vision and reasons to upgrade this important railway station.”

Nathaniel Owen, Senior Customer Operations Manager for Transport for Wales, said: “Transport for Wales are delighted to have worked closely with Pembrokeshire County Council, Kier Construction, South West Wales Connected and local artists and stakeholders to deliver some small but important improvements to the station environment at Haverfordwest.

“We hope customers will enjoy looking at the artwork done by local people for local people when they travel with us.”

The partners said the initiative reflects a shared commitment to supporting young people, improving public spaces and making Haverfordwest railway station a more attractive and welcoming place for the wider community.

 

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