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Milford Haven’s largest shop to close after 15 years of trading

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Final day of trading set for 26 June as staff express heartbreak and community voices support

MILFORD HAVEN will lose one of its most prominent retailers next month, as The Original Factory Shop has confirmed it will permanently close its doors on 26 June after 15 years of service to the town.

The announcement, made via social media on Thursday (May 16), ended weeks of speculation about the future of the Charles Street store. Located in the former Woolworths building, The Original Factory Shop has been a key part of the high street since 2009, offering fashion, homewares, toys and personal care items.

“With a heavy heart we regret to inform you that the rumours are true,” the store posted. “The Original Factory Shop Milford Haven has served you for 15 years and will be closing its doors for the final time on the 26th June. We have loved being a part of this community – in fact, no, we are proud!”

Staff at the store have asked for kindness and understanding from the public in the coming weeks, describing the situation as “truly devastating.” Milford Haven Town Council responded with a public message of support, writing: “Sending our very best wishes to all the staff at The Original Factory Shop – Milford Haven.”

Financial difficulties behind the closure

As previously reported by The Herald, the store had been under threat since the beginning of the year, following a period of financial instability for the national retailer. The company recorded a pre-tax loss of £286,000 in the year ending March 2023, down from a £6.6 million profit the year before. Revenues also fell from £124.4 million to £118.7 million, with a modest reduction in staff numbers.

These figures were attributed to the end of government COVID-19 support measures, rising operational costs, and a shift in consumer habits towards online shopping. A short-lived clearance sale and earlier announcement that the Milford Haven branch would remain open ultimately failed to reverse the situation.

The closure will leave a large unit vacant in a prominent part of Charles Street, prompting concerns about the continued decline of high street retail in the town. However, plans are already being developed to bring new life to the site.

Health and fitness centre proposed for site

The Herald understands that a planning application has been submitted to convert the premises into a new health and fitness centre. The facility, proposed by Inner Tiger Fitness, would operate 24 hours a day and offer gym facilities, fitness classes, a protein bar, sunbeds and a health-focused retail area. The project aims to promote both physical and mental well-being and is expected to create several new jobs locally.

This potential redevelopment offers a glimmer of hope for Milford Haven’s town centre, which has seen several major retailers close in recent years. If approved, the fitness centre could bring renewed footfall and energy to Charles Street, helping to offset the impact of the store’s closure.

In the meantime, The Original Factory Shop is inviting customers to visit before the final trading day on 26 June — whether to take advantage of end-of-line bargains or simply to say goodbye.

Crime

Swansea man dies weeks after release from troubled HMP Parc: Investigation launched

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A SWANSEA man has died just weeks after being released from HMP Parc, the Bridgend prison now at the centre of a national crisis over inmate deaths and post-release failures.

Darren Thomas, aged 52, died on 13 November 2025 — less than a month after leaving custody. The Prisons and Probation Ombudsman (PPO) has confirmed an independent investigation into his death, which is currently listed as “in progress”.

Born on 9 April 1973, Mr Thomas had been under post-release supervision following a period at HMP/YOI Parc, the G4S-run prison that recorded seventeen deaths in custody in 2024 — the highest in the UK.

His last known legal appearance was at Swansea Crown Court in October 2024, where he stood trial accused of making a threatening phone call and two counts of criminal damage. During the hearing, reported by The Pembrokeshire Herald at the time, the court heard he made threats during a heated call on 5 October 2023.

Mr Thomas denied the allegations but was found guilty on all counts. He was sentenced to a custodial term, which led to his imprisonment at HMP Parc.

Parc: A prison in breakdown

HMP Parc has faced sustained criticism throughout 2024 and 2025. A damning unannounced inspection in January found:

  • Severe self-harm incidents up 190%
  • Violence against staff up 109%
  • Synthetic drugs “easily accessible” across wings
  • Overcrowding at 108% capacity

In the first three months of 2024 alone, ten men died at Parc — part of a wider cluster of twenty PPO-investigated deaths since 2022. Six occurred within three weeks, all linked to synthetic drug use.

Leaked staff messages in 2025 exposed a culture of indifference, including one officer writing: “Let’s push him to go tomorrow so we can drop him.”

Six G4S employees have been arrested since 2023 in connection with alleged assaults and misconduct.

The danger after release

Deaths shortly after release from custody are a growing national concern. Ministry of Justice data shows 620 people died while under community supervision in 2024–2025, with 62 deaths occurring within 14 days of release.

Short sentences — common at Parc — leave little time for effective rehabilitation or release planning. Homelessness, loss of drug tolerance and untreated mental-health conditions create a high-risk environment for those newly released.

The PPO investigates all such deaths to determine whether prisons or probation failed in their duties. Reports often take 6–12 months and can lead to recommendations.

A system at breaking point

The crisis at Parc reflects wider failures across UK prisons and probation. A July 2025 House of Lords report described the service as “not fit for purpose”. More than 500 people die in custody annually, with campaigners warning that private prisons such as Parc prioritise cost-cutting over care.

The PPO investigation into the death of Darren Thomas continues.

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Crime

Woman stabbed partner in Haverfordwest before handing herself in

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A WOMAN who stabbed her partner during a drug-fuelled episode walked straight into Haverfordwest Police Station and told officers what she had done, Swansea Crown Court has heard.

Amy Woolston, 22, of Dartmouth Street in Milford Haven, arrived at the station at around 8:00pm on June 13 and said: “I stabbed my ex-partner earlier… he’s alright and he let me walk off,” prosecutor Tom Scapens told the court.

The pair had taken acid together earlier in the day, and Woolston claimed she believed she could feel “stab marks in her back” before the incident.

Police find victim with four wounds

Officers went to the victim’s home to check on him. He was not there at first, but returned shortly afterwards. He appeared sober and told police: “Just a couple of things,” before pointing to injuries on his back.

He had three stab or puncture wounds to his back and another to his bicep.

The victim said that when he arrived home from the shop, Woolston was acting “a bit shifty”. After asking if she was alright, she grabbed something from the windowsill — described as either a knife or a shard of glass — and stabbed him.

He told officers he had “had worse from her before”, did not support a prosecution, and refused to go to hospital.

Defendant has long history of violence

Woolston pleaded guilty to unlawful wounding. The court heard she had amassed 20 previous convictions from 10 court appearances, including assaults, battery, and offences against emergency workers.

Defending, Dyfed Thomas said Woolston had longstanding mental health problems and had been off medication prescribed for paranoid schizophrenia at the time.
“She’s had a difficult upbringing,” he added, saying she was remorseful and now compliant with treatment.

Woolston was jailed for 12 months, but the court heard she has already served the equivalent time on remand and will be released imminently on a 12-month licence.

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News

BBC apologises to Herald’s editor for inaccurate story

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THE BBC has issued a formal apology and amended a six-year-old article written by BBC Wales Business Correspondent Huw Thomas after its Executive Complaints Unit ruled that the original headline and wording gave an “incorrect impression” that Herald editor Tom Sinclair was personally liable for tens of thousands of pounds in debt.

The 2019 report, originally headlined “Herald newspaper editor Tom Sinclair has £70,000 debts”, has now been changed.

The ECU found: “The wording of the article and its headline could have led readers to form the incorrect impression that the debt was Mr Sinclair’s personal responsibility… In that respect the article failed to meet the BBC’s standards of due accuracy.”

Mr Sinclair said: “I’m grateful to the ECU for the apology and for correcting the personal-liability impression that caused real harm for six years. However, the article still links the debts to ‘the group which publishes The Herald’ when in fact they related to printing companies that were dissolved two years before the Herald was founded in 2013. I have asked the BBC to add that final clarification so the record is completely accurate.”

A formal apology and correction of this kind from the BBC is extremely rare, especially for a story more than six years old. 

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