Business
Bus strikes to hit west Wales as pay row deepens
Drivers reject “above-inflation” offer – passengers warned of disruption
BUS services across south and west Wales – including routes serving Pembrokeshire, Carmarthenshire, Swansea and Bridgend – are set to be severely disrupted as drivers at First Cymru confirm strike action in a deepening pay dispute.
Unite the Union has announced that industrial action will take place between Wednesday (Oct 30) and Saturday (Nov 2), and again from Wednesday (Nov 5) to Saturday (Nov 8), following the rejection of the company’s latest pay offer.
‘Above-inflation’ offer rejected
Doug Claringbold, Managing Director for First Bus in Cymru, said: “We are disappointed for our customers that the above-inflation pay offer we made to our colleagues, including drivers, has been rejected and that they will now face disruption.
“Throughout this extensive negotiation process, we have listened to Unite the Union member feedback and made a number of offers to try and settle this dispute, to ensure customers who rely on our services are not affected by strike action.
“Unfortunately, rather than work with us to find a resolution, Unite the Union has decided to press ahead with strikes, affecting our customers. Our door remains open to negotiation.”
Mr Claringbold said further details of affected routes would be posted shortly on the First Cymru website.
A previous round of strikes in October was suspended when the company made a new offer. At the time, Mr Claringbold said: “We are pleased that the union has decided to suspend its planned strikes for four days from October 22 while its members consider our new pay offer. We have always committed to working with Unite the Union to try and settle this dispute to avoid unnecessary disruption to customers.”
Union accuses operator of ‘dragging its feet’
Unite, which represents around 350 drivers and engineers at depots in Swansea, Carmarthen and Haverfordwest, has accused First Cymru of “dragging its feet” and refusing to fully back-date pay increases.
Regional officer Richard Thomas said earlier this month that drivers had been left with “no choice but to strike” after years of below-par pay rises.
He said: “First Cymru drivers have had enough of being treated as second-class compared to other bus workers across Wales. They’ve kept services running through COVID, they’ve shown loyalty and professionalism, yet the company still refuses to pay them what they’re worth.”
Unite says that while the company’s pay offer is technically above inflation, it fails to correct long-standing disparities in rates and conditions between depots.
Local impact
First Cymru operates the majority of local bus routes in west Wales, including key commuter and school services between Milford Haven, Haverfordwest, Pembroke Dock, Carmarthen and Swansea.
During strike periods, only a limited emergency timetable is expected to run, with priority likely given to hospital and college routes. Pembrokeshire County Council said it was “monitoring the situation closely” and will publish any school transport updates on its website once confirmed.
Passengers are urged to check the First Cymru website before travelling and to allow extra time for journeys. Rural areas could face the most serious disruption, particularly on early-morning and evening services.
Background
Negotiations between the company and Unite began in late summer. A first wave of strikes in September was called off when a revised offer was made, but subsequent ballots saw members vote overwhelmingly to resume action.
The dispute has shone a light on wider pressures across the Welsh bus sector – including driver shortages, high fuel and insurance costs, and uncertainty following the end of the Welsh Government’s post-COVID support scheme.
First Cymru is part of First Group plc, which operates services across the UK. Unite argues that the parent company has reported strong profits and should “share success fairly with the workforce”.
What happens next
Talks between Unite and First Cymru are continuing, but no agreement has yet been reached. If no settlement is found before the end of the month, buses will remain off the road for a total of eight days, affecting thousands of commuters, students and shoppers across west Wales.
The Herald understands the dispute could escalate further if progress is not made before November.
Passengers are advised to visit firstbus.co.uk for live service information.
Business
Bid to convert office space into chocolate factory, salon and laundrette
A CALL for the retrospective conversion of office space previously connected to a Pembrokeshire car hire business to a chocolate factory, a beauty salon and a laundrette has been submitted to county planners
In an application to Pembrokeshire County Council, Mr M Williams, through agent Preseli Planning Ltd, sought retrospective permission for the subdivision of an office on land off Scotchwell Cottage, Cartlett, Haverfordwest into three units forming a chocolate manufacturing, a beauty salon, and a launderette, along with associated works.
A supporting statement said planning history at the site saw a 2018 application for the refurbishment of an existing office building and a change of use from oil depot offices to a hire car office and car/van storage yard, approved back in 2019.
For the chocolate manufacturing by ‘Pembrokeshire Chocolate company,’ as part of the latest scheme it said: “The operation comprises of manufacturing of handmade bespoke flavoured chocolate bars. Historically there was an element of counter sales but this has now ceased. The business sales comprise of online orders and the delivery of produce to local stockist. There are no counter sales from the premises.”
It said the beauty salon “offers treatments, nail services and hairdressing,” operating “on an appointment only basis, with the hairdresser element also offering a mobile service”. It said the third unit of the building functions as a commercial laundrette and ironing services known as ‘West Coast Laundry,’ which “predominantly provides services to holiday cottages, hotels and care homes”.
The statement added: “Beyond the unchanged access the site has parking provision for at least 12 vehicles and a turning area. The building now forms three units which employ two persons per unit. The 12 parking spaces, therefore, provide sufficient provision for staff.
“In terms of visiting members of the public the beauty salon operates on an appointment only basis and based on its small scale can only accommodate two customers at any one time. Therefore, ample parking provision exists to visitors.
“With regard to the chocolate manufacturing and commercial laundrette service these enterprises do not attract visitors but do attract the dropping off laundry and delivery of associated inputs. Drop off and collections associated with the laundry services tend to fall in line with holiday accommodation changeover days, for example Tuesday drop off and collections on the Thursday.
“With regard to the chocolate manufacturing ingredients are delivered by couriers and movements associated with this is also estimated at 10 vehicular movements per week.”
The application will be considered by county planners at a later date.
Business
First Minister criticised after ‘Netflix’ comment on struggling high streets
Government announces 15% support package but campaigners say costs still crushing hospitality
PUBS, cafés and restaurants across Wales will receive extra business rates relief — but ministers are facing criticism after comments suggesting people staying home watching Netflix are partly to blame for struggling high streets.
The Welsh Government has announced a 15% business rates discount for around 4,400 hospitality businesses in 2026-27, backed by up to £8 million in funding.
Announcing the package, Welsh Government Finance Secretary Mark Drakeford said: “Pubs, restaurants, cafés, bars, and live music venues are at the heart of communities across Wales. We know they are facing real pressures, from rising costs to changing consumer habits.
“This additional support will help around 4,400 businesses as they adapt to these challenges.”
The announcement came hours after Eluned Morgan suggested in Senedd discussions that changing lifestyles — including more time spent at home on streaming services — were contributing to falling footfall in town centres.
The remarks prompted political backlash.
Leader of the Welsh Liberal Democrats, Jane Dodds, said: “People are not willingly choosing Netflix over the high street. They are being forced indoors because prices keep rising and wages are not.
“Blaming people for staying at home is an insult to business owners who are working longer hours just to survive.”
Industry groups say the problem runs deeper than consumer behaviour.
The Campaign for Real Ale (CAMRA) welcomed the discount but warned it would not prevent closures.
Chris Charters, CAMRA Wales director, said: “15% off for a year is only the start. It won’t fix the unfair business rates system our pubs are being crushed by.
“Welsh publicans need a permanent solution, or doors will continue to close.”
Across Pembrokeshire, traders have repeatedly told The Herald that rising energy bills, wage pressures and rates — rather than a lack of willingness to go out — are keeping customers away.
Several town centres have seen growing numbers of empty units over the past year, with independent shops and hospitality venues reporting reduced footfall outside the main tourist season.
While ministers say the relief balances support with tight public finances, business groups are calling for wider and longer-term reform.
Further debate on rates changes is expected later this year.

Business
Pub rate relief welcomed but closures still feared
CAMRA warns one-year discount is only a sticking plaster as many Welsh locals face rising bills
A BUSINESS rates discount for Welsh pubs has been welcomed as a step in the right direction — but campaigners warn it will not be enough to stop more locals from shutting their doors.
The Campaign for Real Ale (CAMRA) says the Welsh Government’s decision to offer a 15 per cent reduction on business rates bills for the coming year will provide short-term breathing space for struggling publicans.
However, it believes the move fails to tackle deeper problems in the rating system that continue to pile pressure on community pubs across Wales, including in Pembrokeshire and Carmarthenshire.
Chris Charters, Director of CAMRA Wales, said: “Today’s announcement from the Finance Secretary that pubs will get 15% discount on their business rates bills is a welcome step.
“However, many pubs still face big hikes in their bills due to the rates revaluation which could still lead to more of our locals in Wales being forced to close for good.
“15% off for a year is only the start of supporting pubs with business rates. It won’t fix the unfair business rates system our pubs are being crushed by.”
He added: “Welsh publicans need a permanent solution, or doors will continue to close and communities will be shut away from these essential social hubs that help tackle loneliness and isolation.”
Mounting pressure on locals
Under plans announced by the Welsh Government, pubs will receive a temporary discount on their rates bills for the next financial year.
But CAMRA argues that many premises are simultaneously facing sharp increases following the latest revaluation, which recalculates rateable values based on property size and trading potential.
For some smaller, rural venues, especially those already operating on tight margins, the increases could wipe out the benefit of the relief entirely.
Publicans say they are also contending with rising energy costs, higher wages, supplier price hikes and changing customer habits since the pandemic.
In west Wales, several long-standing village pubs have either reduced their opening hours or put their businesses on the market in the past year, with landlords warning that overheads are becoming unsustainable.
Community role
Campaigners stress that the issue goes beyond beer sales.
Pubs are often described as the last remaining social spaces in small communities — hosting charity events, sports teams, live music and local groups.
In parts of rural Pembrokeshire, a pub can be the only public meeting place left after the loss of shops, banks and post offices.
CAMRA says supermarkets and online retailers enjoy structural advantages that traditional pubs cannot match, making it harder for locals to compete on price.
The organisation is now calling on ministers to introduce a permanently lower business rates multiplier for pubs, rather than relying on short-term discounts.
Long-term reform call
CAMRA wants whoever forms the next Welsh administration to commit to fundamental reform of the rating system, arguing that pubs should be recognised as community assets rather than treated like large commercial premises.
Without change, it warns, the number of closures is likely to accelerate.
Charters said: “This is about protecting the future of our locals. Once a pub shuts, it rarely reopens. We can’t afford to lose any more.”
For many communities across west Wales, the fear is simple: temporary relief may buy time — but it may not be enough to save the local.
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