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Tourism sector ‘bled dry’ by red tape, industry leaders warn

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TOURISM bosses have warned businesses are being “bled dry” by red tape amid fears new licensing rules will drive small family-owned operators out of the market.

In written evidence to the Senedd, North Wales Tourism urged ministers to “slow down”, warning of a growing regulatory burden and a 30% business downturn in some areas.

Last week, the Welsh Government set out plans to license self-contained, self-catering accommodation on the back of reforms including a tourism tax and mandatory registration.

North Wales Tourism, which represents more than 1,300 businesses, stated its members feel the sector is being “bled dry” to fund other priorities without reinvestment.

The not-for-profit membership organisation warned additional red tape risks driving investment toward competitor destinations such as Ireland, France or Spain.

Appearing before the Senedd economy committee on Thursday November 13, Glenn Evans, who chairs North Wales Tourism, said the industry is already facing a “ream” of challenges.

Mr Evans warned of a lack of data on the sector, which is Wales’ largest private-sector employer, warning the bill has the potential to disrupt the marketplace.

“The consequential effects of it could be profound,” he said. “And of a scale as yet unimaginable or able to quantify as far as the Welsh Government is concerned.”

He agreed consultation and engagement on the tourism bill had been tokenistic.

Mr Evans, who runs hotels in Betws-y-Coed, Conwy, expressed concerns about the 182-day letting threshold to qualify for business rates instead of the higher council tax.

A self-catering operator for more than 25 years, he told the committee: “There is a cumulative impact, just the sheer volume of legislation to get our heads around.”

Mr Evans described layering a licensing scheme for some operators on top of registration as onerous, with some second home owners stopping letting due to the increased burden.

Charlie Reith, a board member of the Short-term Accommodation Association, suggested the tourism bill has been rushed through by Welsh ministers.

“We are concerned the Senedd is being asked to approve something without a clear evidence base and time to scrutinise,” he said.

He described the Welsh Government’s acknowledgement that it has been a “particularly busy time” for the tourism industry as a “huge understatement”.

David Chapman, executive director of UKHospitality Cymru, told the committee the industry has been “beset” by regulations over the past five years.

Mr Reith, who is also an Expedia group director, said: “If you’re operating a self-catering business, you’re facing much more regulation than you have done in previous years.”

He said operators face applying for planning permission, 100% increased council tax, removal of small business rates and tax changes for furnished holiday lets.

He told the committee: “Cumulatively, that is potentially thousands of pounds in additional costs… so any additional requirements or fees have to be seen within that context.”

Asked about a £75 annual licence fee, Mr Reith questioned the credibility of the indicative figure and described a £4.5m forecast of compliance costs as an underestimate. A previous evidence session heard fees in Scotland range from £205 to £5,698.

Mr Reith warned too many elements, such as details of the licence renewal process, are left to future regulations rather than set out within the bill providing certainty.

On enforcement, he suggested powers of entry and inspection set out in the bill were “too intrusive” and called for reassurance through guidance about how the powers will be used.

Mr Reith argued against plans to potentially make booking platforms criminally liable for ensuring thousands of operators display correct registration details.

Councils warned new licensing rules – which will come into force in 2029, if passed – could impact Wales’ ability to host major events by deterring casual hosts from renting out rooms.

In written evidence, the Welsh Local Government Association said small-scale providers usually absorb demand during the Six Nations and Royal Welsh Agricultural Show.

Council leaders warned informal hosts may simply withdraw their properties from the market if faced with more compliance costs, putting a squeeze on precious accommodation space.

 

Business

Crackwell Street closure extended again as Tenby traders voice frustration

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TRADERS in Tenby have been left frustrated after Pembrokeshire County Council extended the closure of Crackwell Street once again.

The street, which provides direct access to Tenby Harbour, has been closed for several months to allow scaffolding work to be carried out at Goscar House.

It had been due to reopen on Friday, but the council has now extended the closure until June 19.

Local businesses say the repeated delays have affected trade, with concerns that the ongoing closure is making access to the harbour area more difficult during a busy period for the town.

The road remains closed while scaffolding is in place at the property.

Caption:

Ongoing closure: Scaffolding remains in place on Crackwell Street, Tenby (Pic: Malcolm Richards).

 

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Celtic Freeport five-year plan puts Milford Haven at centre of green energy future

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Strategy promises investment, skilled jobs and new supply chains, but major barriers remain over grid connections, planning and delivery

THE CELTIC FREEPORT has published a new five-year strategy setting out how Milford Haven and Port Talbot will be used to attract major investment, create jobs and build a new low-carbon industrial economy across South and West Wales.

The plan, published today, Monday (Jun 15), says the Freeport will focus on renewable energy, advanced manufacturing, port infrastructure, floating offshore wind, hydrogen, sustainable fuels, carbon capture, cleaner steel and low-carbon logistics.

For Pembrokeshire, the strategy places Milford Haven at the heart of plans to modernise port infrastructure, support future energy projects and create new employment and training opportunities for local people.

The Celtic Freeport spans sites in Milford Haven and Port Talbot and is backed by a public-private partnership involving Associated British Ports, Camplas, Dragon LNG, Impala, Ledwood Mechanical Engineering, Neath Port Talbot Council, the Port of Milford Haven, RWE and Pembrokeshire County Council.

Over a 25-year period, the Freeport is projected to deliver more than £8bn of investment and create 11,500 jobs.

Focus on Milford Haven

The five-year strategy says the Freeport will help enable major port infrastructure upgrades to support the roll-out of floating offshore wind.

Milford Haven is already one of the UK’s most important energy ports, and the plan makes clear that the area is expected to play a major role in the transition from traditional energy industries to cleaner fuels and renewable power.

The document says the Freeport will work to attract investment into key sectors including offshore wind, hydrogen, solar, batteries, sustainable aviation fuel, ammonia, pipelines, carbon capture and storage, and advanced manufacturing.

It also says the Freeport wants to create a stronger local supply chain so that businesses in Pembrokeshire and the wider region can benefit from major industrial development, rather than seeing work and contracts go elsewhere.

The strategy says one of the aims is to ensure local businesses and landowners are supported in accessing capital and external investment for land remediation, infrastructure upgrades and priority projects.

Jobs and skills

A major part of the plan focuses on skills, training and local employment.

The Freeport says it wants to create a “sustainable talent pipeline” where local people can see future job opportunities and receive support with upskilling, career advice and connections to employers.

The strategy says this will include work with schools, colleges, trade unions, local authorities and employers to identify future skills gaps and create employment pathways.

Pembrokeshire College is named among the education partners expected to help deliver workforce transition and future skills for both existing energy industries and new green energy sectors.

The plan also says the Freeport will look at ways to support economically inactive people into work and will consider using some funding to establish a community fund focused on projects that visibly benefit local people, including possible support for transport-related challenges.

Investment and infrastructure

The strategy sets out four main priorities for the next five years.

These are driving capital investment into key Freeport industries, helping landowners progress development projects, exploring local supply chain innovation and decarbonisation, and laying the foundations for a thriving skills market.

The Freeport says it will deliver a £25m seed capital programme by the end of 2028/29 and will prioritise at least two seed capital projects in 2026, subject to agreements on governance and funding.

Business cases for selected projects are expected to be prepared during 2026 before being considered by the Celtic Freeport board. If projects are no longer considered feasible, the strategy says a reallocation process will be required.

The Freeport also plans to build a pipeline of future investment projects using retained non-domestic rates, with revenues expected to begin flowing back from 2028.

The document says business development and marketing will be used to attract high-value tenants to priority sites, including through international investment campaigns and sector-specific proposals.

Planning and grid issues

The plan acknowledges that major development is not straightforward.

It says businesses face challenges including grid connection issues, planning delays, policy uncertainty and the high upfront cost of infrastructure.

To tackle this, the Freeport says it will work with the UK and Welsh Governments, Natural Resources Wales, local authorities and public investment bodies to remove barriers and unlock private investment.

It will also hold monthly meetings with landowners to monitor progress, identify delivery problems and escalate strategic risks where necessary.

Governance and public accountability

The strategy also sets out plans to expand the Freeport’s governance arrangements.

The current board includes representatives from Milford Haven Port Authority, Associated British Ports, Pembrokeshire County Council and Neath Port Talbot Council.

The Freeport says this structure will be expanded to include non-executive directors and representatives from key landowners and business operators.

The plan also includes commitments to publish board schedules and minutes, hold one public board meeting each year, organise an annual community open day, run skills and employment sessions in schools, and hold local job fairs and apprenticeship roadshows as opportunities grow.

Trade unions are also expected to have a formal route into the process through a workers’ consultative forum, with the strategy saying unions will help inform skills interventions, fair work principles and employment priorities.

Cathy Hall, Interim CEO of the Celtic Freeport, said: “This Five-Year Plan sets out how the Celtic Freeport will support businesses across the region to decarbonise, grow and access new opportunities.

“We will be focussing on delivering projects to consolidate the region’s strong industrial future.”

The publication of the plan marks an important moment for Pembrokeshire, where hopes of long-term industrial renewal are closely tied to Milford Haven’s role in energy, ports and marine engineering.

Supporters say the Freeport could bring major investment and skilled jobs to the county.

But the success of the plan will depend on whether the promised benefits are felt locally, whether Pembrokeshire firms can win work from the new supply chains, and whether young people in the county are given a realistic route into the jobs created by the green industrial transition.

 

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Specialist clinic launched in Haverfordwest to treat common eye condition

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A HAVERFORDWEST opticians has launched a specialist clinic for dry eye disease, offering new support for people living with the common condition.

Specsavers Haverfordwest has introduced its Advanced Dry Eye Clinic to give customers access to in-depth diagnosis and targeted treatment for dry eye.

Dry eye is a common, but often misunderstood, condition where the eyes do not produce enough tears, or the tears evaporate too quickly, leading to discomfort, irritation and sometimes blurred vision.

It can be linked to a range of factors, including increased screen use, contact lens wear, ageing and environmental conditions. As many as one in three people suffer from dry eye and most causes can be treated.

Many people are surprised to learn that watery eyes can actually be a sign of dry eye, as the eyes produce poor-quality reflex tears in response to irritation. The new service provides an in-depth approach to diagnosing and managing the condition.

While many high street opticians now offer dry eye clinics, Specsavers Haverfordwest provides a wider range of specialist treatments and technology that are not commonly available.

Using advanced imaging to assess the eyes and tear glands, the team can identify the underlying cause of symptoms and create a personalised treatment plan for each customer.

Whilst there are a range of different treatments available, the major investment has been in the introduction of eye-light devices, bringing advanced IPL (Intense Pulsed Light) and LLLT (Low-Level Light Therapy) treatments to customers suffering from dry eye symptoms.

Designed to target the underlying causes of dry eye disease, the eye-light device combines clinically proven light-based therapies to help improve tear quality, reduce inflammation, and restore eye comfort. The treatment is safe, non-invasive, and suitable for many patients experiencing irritation, burning, watery eyes or discomfort linked to screen use and modern lifestyles.

The clinic also supports contact lens wearers experiencing discomfort, helping them return to comfortable, everyday use.

Some of the first customers to use the clinic have already noticed improvements in their symptoms.

Danielle Thomas says: ‘I honestly can’t believe the difference. I’d been struggling with sore, gritty eyes for years and had given up wearing my contact lenses altogether – they just became too uncomfortable. I was constantly using drops with very little relief.

‘From the moment I walked into the dry eye treatment room, it felt completely different to a normal appointment. The environment is calm, almost spa-like and the whole experience was surprisingly relaxing. The treatments were comfortable and the team explained everything so clearly. After just three sessions the improvement was notable – my eyes feel normal again.

‘The constant irritation and watering have gone and I’m now back in contact lenses comfortably, which I never thought would be possible. It’s genuinely been life changing. I wish I’d known about it sooner.’

Wayne Jones, optometrist and retail director at Specsavers Haverfordwest, adds: ‘Dry eye is something we see very frequently, yet it’s still widely dismissed as a minor irritation. In reality, it can have a real impact on comfort, vision and overall quality of life.

‘What many people don’t realise is that, in many cases, there is an underlying cause that can be identified and treated.

‘By launching this clinic, we’re able to offer a much more detailed and personalised level of care here in West Wales, helping us support more customers locally. We would encourage anyone experiencing persistent symptoms such as dryness, irritation or blurred vision to have their eyes checked, as there’s often a treatable cause.’

People interested in using the clinic should call Specsavers Haverfordwest on 01437 767788 to book an initial assessment and discuss treatment options.

 

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