Crime
Shoplifting down in Wales on paper – but local retailers say reality feels different
Police figures show recorded thefts falling locally, while shopkeepers and former offender describe ‘daily’ losses and low reporting rates
POLICE statistics suggest shoplifting is falling across Wales – but retailers in Pembrokeshire have told The Herald the problem remains persistent, under-reported and, in some cases, worse than ever.
Figures from the Office for National Statistics show a 10% decrease in police-recorded shoplifting across Wales in the year to September. In the Dyfed-Powys Police area, which covers Pembrokeshire, recorded offences fell by 20%.
The numbers were welcomed this week by retail union Usdaw, which said the drop offered “hope” that government action on retail crime was starting to have an effect.
However, several local traders said the official figures do not reflect what they are seeing on the ground.
One Milford Haven shopkeeper, who asked not to be named, told The Herald: “We don’t always report it now. You’d spend half your day on the phone. Sometimes it’s easier just to write it off. But it’s happening all the time.”
Another said theft had become “a daily nuisance”, adding that repeat offenders often returned within days.

Under-reporting concerns
The gap between statistics and experience may be explained by the way crimes are recorded.
Police figures only count incidents that are reported and logged. Retailers say many low-value thefts go unreported due to time pressures, lack of confidence that action will follow, and the administrative burden of statements and CCTV downloads.
Usdaw’s own survey of nearly 9,500 shop workers found that more than three-quarters had experienced verbal abuse, while over half had been threatened – with many incidents linked to theft.
Former offender speaks out
The Herald also spoke to a man from Milford Haven who was recently released from prison after serving time for repeated theft offences.
He said he had spent more than two years funding a drug habit by shoplifting across Pembrokeshire and in Cardiff.
According to his account, it was possible to steal goods worth up to £1,000 a day and sell them on, and he was “rarely stopped”.
“Most of the time you just walk out,” he claimed. “Even if staff catch you, they don’t always call police. It’s not worth their time.”
He said he had been detained around 50 times during what he described as hundreds of incidents, but only about ten led to police involvement and just four resulted in court.
While his experience is anecdotal, it echoes the frustrations voiced by local businesses who believe many thefts never make it into official statistics.
Government crackdown
The issue has also been raised in Parliament.
Pembrokeshire MP Henry Tufnell has previously said he has spoken to local shop owners about the impact of retail crime and has welcomed government measures aimed at strengthening enforcement.
Labour has pledged tougher action on shoplifting, including ending the widely criticised £200 threshold that many retailers felt led to low-value thefts being deprioritised, alongside promises of more visible neighbourhood policing.
Retailers say any extra support would be welcome – but many believe rebuilding confidence that crimes will be taken seriously is key.
As one trader put it: “The stats might say it’s down. But if you’re running a small shop and losing stock every week, it doesn’t feel like it.”
Crime
Carmarthen man admits takeaway burglaries
Phillip Roberts stole cash from USA Chicken and returned the following day with intent to steal
A CARMARTHEN man has admitted a string of burglaries at the same takeaway business on consecutive days.
Phillip Roberts, 44, of Brewery Road, Carmarthen, appeared before Llanelli Magistrates’ Court after pleading guilty to three offences connected to USA Chicken on Blue Street.
The court heard that on June 4, Roberts entered the premises as a trespasser and stole a tip jar containing cash. He also admitted a second burglary at the same business on the same date, during which £50 cash was stolen.
A further offence took place on June 5, when Roberts entered USA Chicken as a trespasser with intent to steal.
Magistrates adjourned sentence for the preparation of a pre-sentence report. The report will consider all sentencing options, including possible committal to the Crown Court.
Roberts was granted conditional bail. He must not enter USA Chicken, Blue Street, and must not contact Mustafa Baksi, either directly or indirectly.
He is due to return to Llanelli Magistrates’ Court on July 1 for sentence.
Crime
Six arrested after immigration raids at Florentino’s restaurants
SIX people have been arrested following Immigration Enforcement raids at Florentino’s Italian restaurants in Tenby and Carmarthen.
Officers visited the Tenby branch in St Julian’s Street on June 18, where two Romanian nationals were identified as allegedly having no right to work in the UK. Both were arrested on suspicion of illegal working.
The Tenby operation followed an earlier raid at Florentino’s in Carmarthen in February, where four workers — two Romanian nationals, a Bangladeshi national and a Mongolian national — were also arrested on suspicion of illegal working.

The Herald previously reported in March that the Carmarthen restaurant had been linked to a major HMRC case, after Claudio Cernat Ltd, formerly trading as Florentino’s on Jacksons Lane, was listed over a £278,000 deliberate tax underpayment and a further £186,000 penalty.
Immigration officials say inquiries are now under way to establish who may be liable for employing the individuals. Employers found to have breached illegal working rules can face civil penalties of up to £60,000 per worker.
One of the Tenby workers has already returned, while the other is in the process of returning. Of the Carmarthen workers, two have returned, one was placed on immigration bail and another was de-arrested with a warning.
Immigration Enforcement Lead for Wales, Richard Johnson, said: “I want to thank my officers who showed the highest levels of professionalism under challenging circumstances on these operations.
“Immigration Enforcement teams in Wales continue to work round the clock to ensure businesses play by the rules and those with no right to be in the UK are tracked down and returned at the earliest opportunity.”
The Home Office says illegal working enforcement has increased significantly since July 2024, with raids and arrests rising across the UK and Wales.
No finding has yet been made against the restaurant operators in relation to the latest arrests.
Florentino’s has been approached for comment.
Crime
Dyfed-Powys Police rated only ‘Adequate’ in organised crime inspection
A WATCHDOG has rated Dyfed-Powys Police only “Adequate” in its response to serious and organised crime, despite praise for the wider southern Wales regional crime unit.
HMICFRS inspected the regional response involving Dyfed-Powys Police, South Wales Police, Gwent Police and Tarian, the Regional Organised Crime Unit for southern Wales.
Tarian was graded “Good”, as was South Wales Police. But Dyfed-Powys Police and Gwent Police were both graded “Adequate”.
The finding means the force covering Pembrokeshire, Carmarthenshire, Ceredigion and Powys has been told there is still work to do in how it identifies and tackles organised criminality.
Inspectors said the southern Wales region had recorded just 93 serious and organised crime threats by July last year. The next lowest region in England and Wales had identified 219.
HMICFRS said that gap was “concerning”, even allowing for the smaller size of the region.
The report also found that recorded threats were heavily focused on drugs, raising concerns that other forms of organised crime may not be being identified as effectively.
However, Tarian recorded 2,650 disruptions between June 2024 and June 2025, the second highest total among regional organised crime units in England and Wales. These included arrests, the closure of drugs lines and safeguarding work.
Across 2025, Tarian investigations led to 285 arrests, the safeguarding of 1,488 children and 598 vulnerable adults, and combined prison sentences totalling 320 years.
Inspectors praised strong regional partnership working and highlighted Tarian’s use of technology, including systems capable of reducing some data-review work from weeks to around 30 minutes.
The report also noted that Tarian is the only regional organised crime unit in the network to have a dedicated artificial intelligence coordinator.
But inspectors made clear that improvements are needed. They recommended that Tarian and the three forces improve how serious and organised crime threats are recorded and identified across a wider range of criminality.
They also called for better joined-up procurement of specialist technical equipment.
Assistant Chief Constable Gemma Morris, who leads Tarian ROCU, said serious and organised crime causes “significant harm” to communities and that much of the work carried out by the unit is “necessarily covert and often unseen by the public”.
She said the report recognised the strength of regional partnerships and innovation, while acknowledging that improvements were already being taken forward.
For Dyfed-Powys Police, the “Adequate” grading will raise questions about whether organised crime threats in rural and coastal communities are being properly identified.
The force area includes some of the most geographically dispersed communities in Wales, with long transport routes, isolated properties, ports, tourist economies and vulnerable young people all potentially attractive to organised criminals.
The inspection’s central warning is not that police are inactive. It is that the full picture of organised crime may still not be clear enough.
The report says work is now underway across the region to address the recommendations.
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