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Former Withybush Hospital employee inappropriately accessed records

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HYWEL DDA UNIVERSITY HEALTH BOARD has written to 41 people to provide them with information and support after its own investigation identified a former member of staff had inappropriately accessed electronic patient hospital records.
The individual, an administrator at Withybush Hospital, is no longer employed by Hywel Dda University Health Board after breaching patient confidentiality and acting outside of NHS and the Health Board’s own policies on data protection and information governance.
The Health Board has also referred the situation to the Information Commissioner for independent investigation.
All patients affected have been written to and offered the opportunity to discuss the situation with the Health Board through a helpline number, which can be contacted on 01437 773969/01437 773970.
Individuals can also contact the Information Governance Team by Email: [email protected]
Chief Executive Steve Moore said: “This is a matter that we take extremely seriously and we have written to every patient directly affected to apologise for the actions taken by this individual which go against health board policies and procedures.
“We are able to reassure people that our review has shown no changes or amendments were made to records. It also produced no evidence that the information has been used by the individual for any purpose other than to view.”
He added: “We faced a similar but much larger scale breach in 2016 but it makes this none the less serious for those patients affected. We understand and acknowledge how distressing this is for those affected, especially for any who may be vulnerable, and we have set up a helpline should they wish to discuss this further with us.”
The concern was originally picked up by a manager which resulted in a full investigation being undertaken by the Health Board. This involved collecting evidence from witnesses and reviewing the extent of the breach as the individual did have appropriate reason to access patient records as part of their job. Since then, the board has been working to ensure it had the correct information and ability to contact all individuals affected appropriately.
The Health Board has introduced an electronic system which provides a better and efficient way of checking access to electronic hospital records. Called, the National Intelligent Integrated Auditing Solution (NIIAS), it is licensed for use by all NHS Wales health boards and trusts and helps monitor electronic information systems and flag up potential instances of unauthorised access to patient information, for further investigation.  The Board has implemented an Information Governance Team and carried out extensive training and communications with staff to ensure they understand their responsibilities in maintaining strict patient confidentiality.
Mr Moore said: “We will continue to prioritise this work until we have full assurance that all staff are complying with our policies and procedures around patient confidentiality. I say with confidence that most of our staff are extremely disappointed and devastated by breaches of this nature by individuals. At the core of our values as NHS staff members and employees of Hywel Dda University Health Board is the obligation to protect our patients, treating their information with respect and protecting their right to confidentiality.”
The Health Board has also proactively referred the breach to the Information Commissioner’s Office. The Commissioner is responsible for upholding rights in the public interest, promoting openness by public bodies and privacy for individuals. It is an independent regulatory office dealing with the Data Protection Act and has its own enforcement rights for any breaches under the Act.
Should the Information Commissioner’s Office determine the access constitutes a breach, they have the power to commence criminal proceedings against the individual. Equally, the Information Commissioner could take action against the Health Board should they consider it failed to take appropriate organisational or technical measures to protect individuals’ personal data.
If you have not been contacted directly by the health board about this situation then you are unaffected and do not need to take further action. Anyone who has been contacted and who is distressed or has concerns, can contact the helpline  on 01437 773969/01437 773970.
Also you can email: [email protected] if you would like to arrange a call-back from the team on a day and time that is convenient for you.

Health

NHS Wales spends more than £15.5m on agency radiographers as pressures grow

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NHS WALES has spent more than £15.5 million on agency radiography staff over the past five years, as mounting pressure on diagnostic imaging services raises concerns about long-term workforce sustainability.

Figures obtained by the Welsh Liberal Democrats through Freedom of Information requests show that spending on temporary radiographers almost doubled between 2020/21 and 2023/24, despite relatively low headline vacancy rates across Welsh health boards.

Radiographers carry out X-rays, CT, MRI and ultrasound scans, which are essential to emergency care, cancer diagnosis, trauma treatment and elective surgery. Delays or shortages in imaging services can have a knock-on effect across patient pathways, slowing diagnosis and treatment.

The data also highlights an ageing workforce. More than a quarter of radiographers in Wales are aged over 50, with more than one in ten aged 55 or above. In some health boards, a significantly higher proportion of staff are approaching retirement age, raising concerns that experienced radiographers could leave faster than they can be replaced.

Betsi Cadwaladr University Health Board recorded the highest agency spend, at more than £8.1m over the period covered by the FOI requests. Other health boards also reported growing reliance on temporary staff to maintain services, particularly where specialist skills are required.

While official vacancy figures remain comparatively low, professional bodies have previously warned that vacancy data does not always reflect pressure on services, as posts can be held open or covered through overtime and agency staff rather than filled permanently.

Diagnostic imaging demand has increased steadily in recent years, driven by an ageing population, advances in medical imaging technology, and rising referrals linked to cancer and long-term conditions.

Commenting on the findings, Welsh Liberal Democrat Leader Jane Dodds MS said:

“Radiographers are absolutely vital to the NHS. From diagnosing cancer to treating people in A&E, the vast majority of patient journeys depend on timely access to scans.

“These figures show a system increasingly relying on expensive agency staff while failing to plan properly for the future workforce. That is not fair on patients, and it is not fair on staff who are already under huge pressure.

“The Welsh Labour Government must take urgent action to improve recruitment and retention, support experienced staff to stay in the workforce for longer, and ensure NHS Wales has a sustainable radiography workforce fit for the future.”

The Welsh Government has previously said it is working with health boards to improve recruitment and retention across NHS Wales, including expanding training places and supporting flexible working arrangements to help retain experienced staff. Ministers have also pointed to record numbers of staff working in the NHS overall, while acknowledging ongoing challenges in hard-to-recruit specialties.

However, opposition parties and professional bodies continue to warn that without long-term workforce planning, reliance on agency staff could increase further, adding to costs and pressure on already stretched diagnostic services.

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Local Government

Essential bridge maintenance and repairs planned for January

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Works on Westfield Pill Bridge to affect A477 traffic

ESSENTIAL maintenance and repair work is set to begin on Westfield Pill Bridge, with traffic management in place on the A477 between Neyland and Pembroke Dock.

The programme of works is due to start on Monday (Jan 19) following a Principal Inspection carried out in 2022, which identified a number of necessary repairs to maintain the long-term durability and safety of the structure.

Westfield Pill Bridge is a key route linking communities in south Pembrokeshire and carries a high volume of daily traffic. While major works were last undertaken in 1998 — which required a full closure of the bridge — the upcoming refurbishment has been designed to avoid shutting the crossing entirely.

Instead, the works, scheduled to take place in early 2026, will be managed through traffic control measures to keep the bridge open throughout the project.

The planned refurbishment will include the replacement of both eastbound and westbound bridge parapets, the renewal of expansion joints, and full resurfacing of the bridge deck.

The work is expected to take no longer than three months and will involve weekend and night-time working to help minimise disruption. All construction activity will be carried out from the bridge deck and has been scheduled to avoid clashes with other planned trunk road works, as well as periods of higher traffic demand.

Two-way traffic signals will be in place for the duration of the works. These will be manually controlled during peak periods, with particular efforts made to reduce delays affecting school transport.

Motorists are advised that there may be delays to local bus services during the works, including the 349 (Haverfordwest–Pembroke Dock–Tenby) and 356 (Milford Haven–Monkton) routes.

Drivers are encouraged to allow extra time for journeys and to follow on-site signage while the works are underway.

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Crime

Breakthrough in 1993 Tooze murders: 86-year-old man arrested after cold case review

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POLICE investigating one of Wales’ most disturbing unsolved double murders have arrested an 86-year-old man on suspicion of killing elderly couple Harry and Megan Tooze more than three decades ago.

South Wales Police confirmed the arrest on Tuesday (Dec 17), following a forensic cold case review into the 1993 killings, which shocked the rural community of Llanharry and cast a long shadow over the South Wales justice system.

Harry Tooze, aged 64, and his wife Megan, 67, were found shot dead with a shotgun at their isolated Ty Ar y Waun farmhouse on July 26, 1993. Their bodies were discovered inside a cowshed on the property, concealed beneath carpet and hay bales, having been shot in the head at close range.

The brutality of the killings and the remoteness of the scene prompted one of the most high-profile murder investigations in Wales at the time.

Conviction later quashed

In 1995, Cheryl Tooze’s then-boyfriend, Jonathan Jones, was convicted of the murders and sentenced to life imprisonment. The prosecution case rested heavily on a partial fingerprint found on a teacup at the farmhouse.

However, the conviction unravelled just a year later. In 1996, the Court of Appeal quashed the verdict, ruling it unsafe and highlighting serious concerns about the reliability of the fingerprint evidence. The decision was widely regarded as a significant miscarriage of justice.

Jones, who consistently maintained his innocence, was supported throughout the ordeal by Cheryl Tooze, whom he later married. The couple have since spoken publicly about the devastating impact of the case on their lives.

Despite renewed appeals and periodic reviews, no one else was charged and the murders remained unresolved for nearly 30 years.

Operation Vega and forensic advances

In 2023, marking the 30th anniversary of the killings, South Wales Police launched a full cold case review under Operation Vega. The review was led by forensic scientist Professor Angela Gallop, one of the UK’s most respected figures in forensic investigation.

Detectives re-examined preserved exhibits from the original crime scene using modern forensic and DNA techniques that were not available in the early 1990s. Police have not disclosed which items were re-analysed or what evidence led to the latest arrest.

On December 17, officers arrested an 86-year-old man on suspicion of murdering Harry and Megan Tooze. He remains in police custody while enquiries continue. No further details about the suspect have been released at this stage.

Police appeal for information

Senior Investigating Officer Detective Superintendent Mark Lewis described the arrest as a significant moment, but stressed that the investigation is ongoing.

He said: “While this arrest is clearly a significant development in the investigation, our enquiries are very much ongoing. This case has affected many people over the years and our aim is to find answers to the unanswered questions which remain about their deaths over 30 years on.

“Even with the passage of time, I would urge anyone who has information about the murders, no matter how small it may seem, to come forward and speak to police.”

Anyone with information is asked to contact South Wales Police, quoting occurrence number 2300016841.

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