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Former Withybush Hospital employee inappropriately accessed records

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HYWEL DDA UNIVERSITY HEALTH BOARD has written to 41 people to provide them with information and support after its own investigation identified a former member of staff had inappropriately accessed electronic patient hospital records.
The individual, an administrator at Withybush Hospital, is no longer employed by Hywel Dda University Health Board after breaching patient confidentiality and acting outside of NHS and the Health Board’s own policies on data protection and information governance.
The Health Board has also referred the situation to the Information Commissioner for independent investigation.
All patients affected have been written to and offered the opportunity to discuss the situation with the Health Board through a helpline number, which can be contacted on 01437 773969/01437 773970.
Individuals can also contact the Information Governance Team by Email: [email protected]
Chief Executive Steve Moore said: “This is a matter that we take extremely seriously and we have written to every patient directly affected to apologise for the actions taken by this individual which go against health board policies and procedures.
“We are able to reassure people that our review has shown no changes or amendments were made to records. It also produced no evidence that the information has been used by the individual for any purpose other than to view.”
He added: “We faced a similar but much larger scale breach in 2016 but it makes this none the less serious for those patients affected. We understand and acknowledge how distressing this is for those affected, especially for any who may be vulnerable, and we have set up a helpline should they wish to discuss this further with us.”
The concern was originally picked up by a manager which resulted in a full investigation being undertaken by the Health Board. This involved collecting evidence from witnesses and reviewing the extent of the breach as the individual did have appropriate reason to access patient records as part of their job. Since then, the board has been working to ensure it had the correct information and ability to contact all individuals affected appropriately.
The Health Board has introduced an electronic system which provides a better and efficient way of checking access to electronic hospital records. Called, the National Intelligent Integrated Auditing Solution (NIIAS), it is licensed for use by all NHS Wales health boards and trusts and helps monitor electronic information systems and flag up potential instances of unauthorised access to patient information, for further investigation.  The Board has implemented an Information Governance Team and carried out extensive training and communications with staff to ensure they understand their responsibilities in maintaining strict patient confidentiality.
Mr Moore said: “We will continue to prioritise this work until we have full assurance that all staff are complying with our policies and procedures around patient confidentiality. I say with confidence that most of our staff are extremely disappointed and devastated by breaches of this nature by individuals. At the core of our values as NHS staff members and employees of Hywel Dda University Health Board is the obligation to protect our patients, treating their information with respect and protecting their right to confidentiality.”
The Health Board has also proactively referred the breach to the Information Commissioner’s Office. The Commissioner is responsible for upholding rights in the public interest, promoting openness by public bodies and privacy for individuals. It is an independent regulatory office dealing with the Data Protection Act and has its own enforcement rights for any breaches under the Act.
Should the Information Commissioner’s Office determine the access constitutes a breach, they have the power to commence criminal proceedings against the individual. Equally, the Information Commissioner could take action against the Health Board should they consider it failed to take appropriate organisational or technical measures to protect individuals’ personal data.
If you have not been contacted directly by the health board about this situation then you are unaffected and do not need to take further action. Anyone who has been contacted and who is distressed or has concerns, can contact the helpline  on 01437 773969/01437 773970.
Also you can email: [email protected] if you would like to arrange a call-back from the team on a day and time that is convenient for you.

 

News

Prince William faces diplomatic tightrope on first Saudi Arabia visit

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Energy, trade and human rights concerns collide as UK deploys monarchy’s ‘soft power’

PRINCE WILLIAM will step into one of the most politically sensitive overseas trips of his public life this week as he travels to Saudi Arabia at the request of the UK Government.

Unlike recent royal visits to Estonia, Poland or South Africa, this tour carries significant diplomatic weight, placing the Prince of Wales at the centre of a complex balancing act between strengthening economic ties and confronting a deeply controversial human rights record.

Sources close to the Palace say William “didn’t flinch” when asked to go, viewing such duties as part of his responsibility as heir to the throne.

But Saudi Arabia presents challenges unlike almost anywhere else on the royal calendar.

A country in transition

The visit will focus on energy transition and young people, two areas the kingdom is promoting heavily as it attempts to diversify its oil-dependent economy.

In recent years Saudi Arabia has staged major sporting and cultural events, including Formula One races, international film festivals and high-profile entertainment shows. The country will also host the men’s football World Cup in 2034.

Officials argue this signals modernisation and openness.

Critics say it is “sportswashing” — using global events to distract from repression.

Human rights organisations including Amnesty International continue to raise concerns over restrictions on free speech, criminalisation of same-sex relationships and harsh penalties for dissent.

While reforms have allowed women to drive and increased participation in public life, significant legal and social limits remain.

Meeting a controversial leader

Central to the trip will be talks with Mohammed bin Salman, widely known as MBS, the kingdom’s de facto ruler.

The crown prince is credited with pushing economic reforms but remains internationally divisive.

A US intelligence report concluded he approved the 2018 killing of journalist Jamal Khashoggi inside the Saudi consulate in Istanbul — an allegation he denies and Saudi Arabia rejects.

Whether William raises such issues privately is unlikely to be disclosed. Kensington Palace does not comment on confidential conversations.

However, the prince will be briefed extensively by the Foreign Office and the British Embassy before any meetings.

Soft power diplomacy

Government insiders describe William as a key diplomatic asset.

One source said the monarchy acts as a “secret weapon”, able to open doors politicians sometimes cannot.

This form of so-called soft power has long been part of the Royal Family’s overseas role — building relationships first, leaving governments to handle the harder negotiations.

Dr Neil Quilliam of Chatham House says Saudi leaders value high-level recognition from Britain.

“Deploying Prince William sends a signal that the UK takes the relationship seriously,” he said.

Energy cooperation and investment are expected to dominate talks, particularly as Britain seeks new partners during the global shift away from fossil fuels.

Echoes of the past

The visit also reflects longstanding links between the two royal families.

King Charles III has travelled to Saudi Arabia numerous times over the decades and is said to maintain warm relations with senior figures there.

William is now expected to assume a more prominent global role as he prepares for future kingship.

A delicate balancing act

For many observers, images of handshakes between William and MBS will be uncomfortable.

Yet world leaders continue to engage with Riyadh, citing its strategic and economic importance.

The prince’s task is unlikely to involve grand statements. Instead, it will be quiet diplomacy — maintaining dialogue while representing British values.

It is a careful, sometimes uneasy role.

But it is one the monarchy has long performed: building bridges in places where politics alone struggles to tread.

 

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Community

Ice rink campaign launched for Pembrokeshire

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Survey underway as resident explores sites and funding for year-round skating facility

PLANS to bring a permanent ice skating rink to Pembrokeshire are gathering momentum after a local resident began talks with council officers and launched a public survey to test demand.

Big plans: Jemma Davies

Jemma Davies, from Newgale, says the county is missing out on a major leisure attraction that could benefit families, schools and visitors while creating new jobs.

At present, the nearest full-time rink for Pembrokeshire residents is in Cardiff — a round trip of several hours — making regular skating sessions difficult for many families.

She believes a local facility could change that.

“I think it would give people something completely different to do here,” she said. “It’s exercise, it’s social, and it’s something children could take up after school instead of having to travel out of the county.”

Early talks with council

Jemma has already met officers from Pembrokeshire County Council’s sport and recreation department to discuss whether the idea could be viable.

She is also hoping to approach Sport Wales to explore possible funding streams and support.

To measure interest, she has set up an online questionnaire asking residents whether they would use an ice rink and how far they would be willing to travel.

She said early responses have been positive, with families, young people and skating enthusiasts backing the idea.

Reusing empty buildings

Rather than constructing a new arena, Jemma is investigating whether vacant premises could be converted, reducing costs.

Potential options include a former retail unit in Haverfordwest or a large hangar-style building near existing leisure attractions.

She said: “If we can reuse a building that’s already there, it keeps the costs down and brings life back into empty spaces at the same time.”

As part of her research, she plans to visit Vindico Arena to better understand the practicalities of running a rink.

More than just skating

Beyond public sessions, she believes a rink could host school trips, birthday parties, events and competitions, while encouraging young people to take up winter sports.

“Pembrokeshire has produced plenty of sporting talent over the years,” she said. “There’s no reason we couldn’t develop figure skaters or ice hockey players here too.”

Residents who want to share their views can complete the online survey.

Cover image:

Jemma Davies: Hopes to bring a permanent ice rink to Pembrokeshire (Pic: Supplied).

 

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Cymraeg

Moonpig’s Welsh fail still on sale as mistranslated St David’s Day card sparks laughs

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A GREETING card meant to celebrate St David’s Day has become an accidental comedy hit after shoppers spotted its Welsh message makes absolutely no sense – and, even better, it is still on sale.

The card, sold by online retailer Moonpig, reads: “Hapus Dewi Sant Dydd.”

Unfortunately for the designers, that translates back into something closer to “Happy David Saint Day” or “Day Saint David Happy” rather than the correct Welsh phrase, “Dydd Dewi Sant Hapus.”

In other words, the words are right – just in completely the wrong order.

The mistake was first highlighted by Nation.Cymru, prompting plenty of amusement online, with some joking it looked like the result of a lazy copy-and-paste from an automatic translator.

The Herald decided to check for itself.

And yes – as of today – the card is still live and available to buy on Moonpig’s website.

Customers can personalise it and add it to their basket just like any other design, with no sign the message has been corrected.

One reader joked: “It’s like they put the words in a hat and picked them out at random.”

Another described it as “peak AI Welsh”.

For Welsh speakers, the error is immediately obvious. Welsh sentence structure differs from English, so simply translating each word individually rarely works. It’s the linguistic equivalent of writing “Birthday happy you” on a cake.

There was also online chatter that the dragon artwork may be facing the wrong direction – though by that point, the language had already stolen the show.

With St David’s Day cards meant to celebrate Welsh culture, the gaffe feels particularly ironic.

Still, if you fancy a collector’s item or a bit of office wall décor, you might want to be quick. Once someone at Moonpig finally runs it past an actual Welsh person, this one could quietly disappear.

Photo caption: The mistranslated St David’s Day card still available for sale on the Moonpig website (Pic: Moonpig).

 

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