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Former Withybush Hospital employee inappropriately accessed records

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HYWEL DDA UNIVERSITY HEALTH BOARD has written to 41 people to provide them with information and support after its own investigation identified a former member of staff had inappropriately accessed electronic patient hospital records.
The individual, an administrator at Withybush Hospital, is no longer employed by Hywel Dda University Health Board after breaching patient confidentiality and acting outside of NHS and the Health Board’s own policies on data protection and information governance.
The Health Board has also referred the situation to the Information Commissioner for independent investigation.
All patients affected have been written to and offered the opportunity to discuss the situation with the Health Board through a helpline number, which can be contacted on 01437 773969/01437 773970.
Individuals can also contact the Information Governance Team by Email: [email protected]
Chief Executive Steve Moore said: “This is a matter that we take extremely seriously and we have written to every patient directly affected to apologise for the actions taken by this individual which go against health board policies and procedures.
“We are able to reassure people that our review has shown no changes or amendments were made to records. It also produced no evidence that the information has been used by the individual for any purpose other than to view.”
He added: “We faced a similar but much larger scale breach in 2016 but it makes this none the less serious for those patients affected. We understand and acknowledge how distressing this is for those affected, especially for any who may be vulnerable, and we have set up a helpline should they wish to discuss this further with us.”
The concern was originally picked up by a manager which resulted in a full investigation being undertaken by the Health Board. This involved collecting evidence from witnesses and reviewing the extent of the breach as the individual did have appropriate reason to access patient records as part of their job. Since then, the board has been working to ensure it had the correct information and ability to contact all individuals affected appropriately.
The Health Board has introduced an electronic system which provides a better and efficient way of checking access to electronic hospital records. Called, the National Intelligent Integrated Auditing Solution (NIIAS), it is licensed for use by all NHS Wales health boards and trusts and helps monitor electronic information systems and flag up potential instances of unauthorised access to patient information, for further investigation.  The Board has implemented an Information Governance Team and carried out extensive training and communications with staff to ensure they understand their responsibilities in maintaining strict patient confidentiality.
Mr Moore said: “We will continue to prioritise this work until we have full assurance that all staff are complying with our policies and procedures around patient confidentiality. I say with confidence that most of our staff are extremely disappointed and devastated by breaches of this nature by individuals. At the core of our values as NHS staff members and employees of Hywel Dda University Health Board is the obligation to protect our patients, treating their information with respect and protecting their right to confidentiality.”
The Health Board has also proactively referred the breach to the Information Commissioner’s Office. The Commissioner is responsible for upholding rights in the public interest, promoting openness by public bodies and privacy for individuals. It is an independent regulatory office dealing with the Data Protection Act and has its own enforcement rights for any breaches under the Act.
Should the Information Commissioner’s Office determine the access constitutes a breach, they have the power to commence criminal proceedings against the individual. Equally, the Information Commissioner could take action against the Health Board should they consider it failed to take appropriate organisational or technical measures to protect individuals’ personal data.
If you have not been contacted directly by the health board about this situation then you are unaffected and do not need to take further action. Anyone who has been contacted and who is distressed or has concerns, can contact the helpline  on 01437 773969/01437 773970.
Also you can email: [email protected] if you would like to arrange a call-back from the team on a day and time that is convenient for you.

Crime

Unanimous verdict in Ceredigion sexual assault case

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A CEREDIGION man has been convicted to three years and six months in prison for sexually assaulting a woman in her own bed after the jury returned a unanimous guilty verdict.

27-year-old Suroj Bk, from Llangrannog, was sentenced this week following a week-long trial at Swansea Crown Court (May 1).

On 7 October 2023, Dyfed-Powys Police received a report that Bk entered the victim’s home and sexually assaulted her while she lay in her bed.

When the victim realised what was happening, she kicked Bk out of her bed and called the police.

Upon receiving the report, officers quickly attended the victim’s home and conducted a thorough search of the surrounding area using police dogs and scenes of crime officers.

Evidence gathered from scene, together with extensive local enquiries, led officers to arrest Suroj Bk the next day (8 October).

While Bk was in custody, detectives, crime scene investigators, and digital forensic officers worked tirelessly to uncover the evidence that ultimately placed Suroj Bk at the scene.

After hearing the evidence, the jury took less than two hours to agree a unanimous guilty verdict.

The detective in charge of the case has praised the victim for her ‘tremendous courage’ in reporting the assault to police.

“Incidents of this nature are thankfully very rare within Ceredigion, and I’d like to reassure the community that this was an isolated incident, and that the identification and arrest of suspect was done quickly and efficiently,” said Detective Inspector Sam Gregory. 

“The victim in this case demonstrated tremendous courage in reporting to police, and while this investigation was not straightforward in its nature, it was through the expertise and tenacity of forensic officers, working together with the investigation team, and the victim, that led to this successful prosecution.

“I hope the sentence given to Suroj Bk sends a clear and strong message that Dyfed-Powys Police takes reports of sexual offences seriously.

“We will listen to you, and we will work tirelessly to get justice.”

On Wednesday, 1 May 2024, Saroj Bk was sentenced to three years and six months in prison and a five-year restraining order, and he will be on the sex offenders register for life. 

If you have been a victim of a crime such as this, report it to Dyfed-Powys Police either through a direct message on social media, online at: https://www.dyfed-powys.police.uk/ro/report/rsa/alpha-v1/v1/rape-sexual-assault-other-sexual-offences/, by emailing [email protected], or by calling 101.

In an emergency, always call 999.

If you are deaf, hard of hearing, or speech impaired text the non-emergency number on 07811 311 908. Alternatively, contact the independent charity Crimestoppers anonymously by calling 0800 555111, or visiting crimestoppers-uk.org.

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News

Body recovered confirmed to be Luke Stephenson, say police

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DYFED-POWYS police have said today that the body found on Wednesday, May 1, has been confirmed to be Luke Stephenson, who was reported missing from the Pembroke Dock area on April 14.

A spokesperson for the force said: “We will continue to support the family and will assist with issuing a tribute publicly if the family wish to do so.”

In a statement, his family said: “Luke was a joyful and funny young man and always wanted to help others. He was a loving son, brother, grandson and uncle, and will be forever missed. 
“We have lost a huge part of our family, and our loss is shared by his many friends who also loved him dearly. 
“We would like to thank the local community for the overwhelming support we have received.”

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Business

Port of Milford Haven now official ‘a great place to work’

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THE PORT of Milford Haven has been officially accredited as a Great Place to Work-Certified™ organisation. As the first Port Authority in Britain to secure this Certification™, it is a significant achievement.

“We are very proud to be Great Place to Work-Certified™,” said Vidette Swales, HR Director at the Port of Milford Haven. “It means so much that our employees have reported a consistently positive experience with their colleagues, their leaders and their jobs. Offering a positive employee experience is not only beneficial for the people who work with us but is also key for our continued business success.”

Tom Sawyer, CEO at the Port of Milford Haven added: “Our team is operating the UK’s leading energy port, and it is of the utmost importance that we do that safely, responsibly and effectively. We’re striving for excellence and aim to provide a world class service to our customers as well as supporting sustainable coastal communities for the prosperity of future generations. Our employees are clearly at the centre of this which is why I’m delighted that they feel supported in their role. I’m especially proud that this Certification™ demonstrates our core values of Safety, Excellence, Collaboration and Sustainability so perfectly.”

“We congratulate the Port of Milford Haven on achieving their Certification™,” said Benedict Gautrey, Managing Director of Great Place to Work® UK. “Organisations which put the employee experience at the heart of their business gain their employees’ trust and, in turn, are truly able to build a great workplace culture that delivers outstanding business results.”

Find out more about careers at the Port of Milford Haven here: www.mhpa.co.uk/about/careers-at-the-port/.

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