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Citizens Advice highlights application issues for Universal Credit

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PEMBROKESHIRE CITIZENS ADVICE has ‘put the spotlight’ on problems with the application process for Universal Credit

Pembrokeshire Citizens Advice is flagging problems with the application process for Universal Credit, following the release of new report from national Citizens Advice.

The report finds that although the benefit is working well for many, a significant number have problems with the application process.

A third of people who’ve been helped by the charity say they struggle to provide the evidence needed to finish off their Universal Credit application.

Universal Credit is a new benefit which combines 6 benefits into 1, including Jobseeker’s Allowance and Working Tax Credits.

It is currently being rolled out across the UK, and will be introduced in Pembrokeshire in September.

Once Universal Credit has been fully implemented in Preseli Pembrokeshire by 2023, 10,500 of people are expected to receive it.

In Carmarthen West and South Pembrokeshire 9,500 people are expected to receive it.

National Citizens Advice asked people the Citizens Advice service helped with Universal Credit how hard they found it to provide proof for extra costs, like housing and childcare.

Of those who were surveyed:

  • 48% found it difficult to provide evidence for health conditions
  • 40% found it difficult to provide evidence for housing
  • 35% found it difficult to provide evidence for childcare

The charity also found that people receiving their first full payment late stood a higher chance of getting into greater debt, or falling into it.

When people didn’t receive their first Universal Credit payment on time, their chances of being in debt increased by a quarter (23%). They were also 60% more likely to borrow money from a lender to help tide them over.

The report recommends that the government simplifies the claims process, makes it easier to provide evidence for extras costs, and makes sure adequate support is on offer to people making a claim.

Nikki Neufeld Advice Service Manager at Pembrokeshire Citizens Advice, said: “Universal Credit is working for most people, but a significant number are having problems completing their claim.

“This new research shows that providing evidence for extra costs is a common stumbling block when making an application, and can put the brakes on people being paid on time.

“The government should make it easier to provide evidence online and ensure people are made aware of what’s required of them so they receive their payment on time.”

 

Local Government

Calls grow for independent investigation into Manorbier school closure

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Councillor alleges misleading figures, inadequate insurance and poor treatment of staff

CALLS for an independent investigation into the controversial closure of Manorbier Church in Wales VC School are gathering pace ahead of a full council meeting next week.

Local member Cllr Phil Kidney has submitted a Notice of Motion calling for a full and impartial inquiry into the way Pembrokeshire County Council handled the closure process.

Protests have taken place outside County Hall over the future of the school

The proposed investigation would examine the length of time taken, alleged broken promises, insurance arrangements and the involvement of the council’s Human Resources department.

Cllr Kidney says the review should be carried out by someone who is not employed by the authority and should have the power to recommend disciplinary action where appropriate.

He said: “A full impartial review should hopefully stop another school being treated so appallingly.”

Questions are being raised about the length of time taken, alleged broken promises, insurance arrangements

The call has now been backed by Milford Haven Hakin Reform councillor Scott Thorley, who launched a strongly worded attack on the authority’s handling of the school.

Writing on Facebook, Cllr Thorley said: “The council’s treatment of this school is shocking. Misleading figures, manufactured pupil numbers, totally inadequate insurance and the worst thing was the treatment of the staff.”

The claims have not yet been independently established, but they add to growing pressure on the council to explain how the school’s closure was handled and why the fire-damaged building was not fully reinstated.

Manorbier School and the adjoining schoolhouse were severely damaged by fire in October 2022, with pupils subsequently moved to a temporary “school from school” at Jameston Village Hall.

Although campaigners had hoped the original school would be rebuilt, councillors later backed a statutory process to discontinue it.

The proposal attracted strong opposition, with more than 1,500 people signing a petition calling for the school to be rebuilt and more than 90 per cent of consultation respondents opposing closure.

At a special meeting on June 15, councillors voted by 30 votes to 23, with four abstentions, to proceed with the final steps towards closure.

Pembrokeshire County Councillors recently backed a proposal to close the school

The Diocese of St Davids also opposed the decision and warned that legal action, including judicial review, could follow.

Questions remain over the insurance cover in place at the time of the fire, the true cost of rebuilding or closing the school, disputed pupil and surplus-place figures, and the treatment of staff during the process.

Cllr Paul Miller

Pembrokeshire County Council has previously said the Leader has asked the Governance and Audit Committee to review the authority’s insurance position.

Cllr Kidney is also seeking an apology from Cllr Paul Miller, the council’s deputy leader and Cabinet Member for Education.

He has asked whether Cllr Miller will apologise to staff and parents for comments made at the June meeting, including claims that children would receive a better education at St Florence and that Manorbier pupils were being taught in one room.

Cllr Kidney described those comments as factually wrong and insulting to staff who had worked to maintain education standards after the fire.

Both the motion for an investigation and the request for an apology are due to be considered when full council meets on Thursday (Jul 16).

 

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Local Government

Memorial bench unveiled in honour of former councillor Mike Stoddart

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AN EMOTIONAL gathering was held at Hubberston and Hakin Community Centre as family, friends and volunteers came together to remember the late Mike Stoddart last week.

Members of Mike’s family joined Community Centre trustees and volunteers to commemorate a memorial bench installed in the centre’s Memorial Garden.

Mike, affectionately known as “Old Grumpy”, died on January 4, 2026, aged 85.

Alongside his many years of service as the county councillor for Hakin, Mike was also a dedicated trustee of the Community Centre and worked tirelessly on behalf of local residents.

The inscription on the bench describes it as “a place to sit and remember” and recognises Mike’s contribution as a centre trustee.

The Community Centre said it had been an emotional but special evening and thanked everyone who attended to pay tribute.

Similar memorials are also being planned to honour the late Eric Harries and John Morgan, recognising their own service and contribution to the community.

 

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Community

Fire service issues safety warning as extreme heat raises wildfire risk

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MID AND WEST WALES FIRE AND RESCUE SERVICE is urging residents and visitors to take extra care as extreme heat and prolonged dry conditions increase the risk of wildfires and water-related emergencies.

The warning follows the issuing of a red extreme heat alert for parts of Wales, with exceptionally high temperatures forecast and emergency services preparing for added pressure in the days ahead.

Fire chiefs say the hot, dry weather has left grassland and vegetation particularly vulnerable, meaning even a small spark could develop into a fast-moving countryside fire.

Aled Griffiths, Head of Community Safety for Mid and West Wales Fire and Rescue Service, said: “With very high temperatures forecast across Wales this week, it’s important that we all take extra care to stay safe and reduce avoidable risks.

“We want everyone to enjoy the sunshine, but these conditions can increase the likelihood of incidents, including fires and water-related emergencies.

“Small actions can make a big difference, whether that’s using barbecues safely, disposing of smoking materials responsibly or taking extra care around open water.”

Barbecue and outdoor fire safety

Anyone using a barbecue is being advised to place it on a flat, non-combustible surface, well away from buildings, fences, dry grass and shrubs.

Barbecues should never be left unattended and must be completely extinguished and allowed to cool before ashes are disposed of.

The public is also being asked not to light campfires or other open fires, particularly in rural areas where dry vegetation can allow flames to spread rapidly.

Cigarettes, matches and glass bottles should never be discarded in the countryside.

The fire service has also reminded residents that burning grass or garden waste is prohibited at this time of year.

Open water warning

The hot weather is also expected to encourage more people to swim in lakes, rivers, reservoirs and other open water.

However, the fire service warned that water temperatures can remain dangerously cold even during periods of extreme heat.

Cold water shock can cause an involuntary gasp, rapid breathing, panic and a sudden loss of swimming ability, significantly increasing the risk of drowning.

People are advised never to jump or dive into unfamiliar water and not to enter open water after drinking alcohol.

Float to Live

Anyone who gets into difficulty in the water should:

  • Tilt their head back, keeping their ears submerged
  • Relax and try to breathe normally
  • Move their hands and legs gently to remain afloat
  • Avoid panicking if their legs begin to sink

Once breathing is under control, they should call for help or attempt to swim to safety.

The fire service recommends practising floating in a supervised environment, such as a swimming pool.

Phone, Float, Throw

Anyone who sees another person in difficulty should remain on land and follow the Phone, Float, Throw advice:

  • Phone 999 and ask for the emergency services
  • Encourage the person to remain calm and float on their back
  • Throw rescue equipment or another floating object towards them

Members of the public should not enter the water themselves, as this can place both people in danger.

Further wildfire and water safety advice is available through Mid and West Wales Fire and Rescue Service’s website and social media channels.

 

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