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999 service gears up for the busiest night of the year

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THE EMERGENCY services 999 line has provided a lifeline for members of the public to contact the police, Fire, Ambulance or Coastguard for the last 80 years. It is the most memorable number in the UK and provides a vital service.

Six BT call centres handle the nation’s 999 calls in Northern Ireland, Scotland, Wales and the North of England, passing calls to the relevant emergency service.

In the past year, BT says it’s team handled more than 34 million calls at an average of 93,000 per day. Of those calls connected to the emergency services, 49% were for the Police, 47% Ambulance, 4% Fire and less than 1% for the Coastguard.

As most people are winding down to enjoy the festive celebrations, calls to 999 are expected to surge, with teams working around the clock to deal with the demands.

Ian Watson, 999 Manager at BT, commented: “Our busiest period of the year is from about 9pm on New Year’s Eve to 3am on New Year’s morning when we receive almost half a day’s calls in just six hours with a peak of up to 9,000 calls per hour.”

Jane Larkin, Control Room Manager at North Yorkshire Police, stresses the demand on the Police service, commenting“During the festive period, the public still need the assistance of the emergency services who are on duty 24 hours a day, 7 days a week to provide a service. Traditionally from the Friday evening before Christmas up to New Year’s Day police forces deal with many extra calls.

The majority of these calls are from people in genuine need of policing services such as reporting people as missing, concern for people’s safety, attendance at serious road traffic collisions and violent incidents where excessive drinking has been a factor. In recent years there have also been requests for assistance caused by extreme seasonal weather patterns, such as flooding and heavy snow conditions.”

The 999 line handles thousands of critical calls but also some less well-judged requests. Calls that the police have received include:

  • “The Off Licence has closed early”
  • Requests for instructions on how to defrost a turkey
  • Requests for a lift home from the Police because no taxis are available.
  • “What time does Sainsbury’s close?” 
  • “Can I apply to the Police Station for a licence for Santa’s sleigh?”
  • “My mobile phone is not working – can you help?”
  • A report of someone who is not sleeping very well – can the Police recommend a solution?
  • A man woke at home after drinking heavily wearing a pair of handcuffs and wanted to know how to remove them.

 Jeremy Brown, Head of one of the Emergency Operations Centres commented: “Our staff work incredibly hard to make sure people get the help that they need as quickly as possible.  On average they answer the call within just three seconds of it being put through by our colleagues at BT. At this time of year when our teams are dealing with a high volume of calls, we would urge people to think carefully before calling 999. The line exists to help in an emergency and calling unnecessarily distracts from those in need. If you are unsure whether to ring, try the 111 service first as even if you need an ambulance, it won’t delay help coming.”

As the front-line response team at BT and the emergency services gear up for the busiest night of the year, the public are advised to be mindful and only dial 999 in the case of an emergency

Education

School leaders demand answers over £339m education funding

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Union calls for transparency after First Minister declines to detail how additional money has been spent

SCHOOL leaders have demanded greater transparency from the Welsh Government over how hundreds of millions of pounds in additional education funding has been spent, after the First Minister declined to give detailed answers during Senedd scrutiny.

The call comes after NAHT Cymru, which represents school leaders, said £339m flowed to the Welsh Government as a result of increased education spending in England for the 2026/27 draft budget. Of that total, only £39m has so far been allocated directly to core school budgets.

This week, a further £112.8m was allocated to local government following a budget agreement between the Welsh Government and Plaid Cymru, with ministers indicating that some of that funding will reach schools. However, education leaders have warned that the scale of the pressures facing schools means the additional money is unlikely to close existing gaps.

The Welsh Local Government Association has predicted a £137m shortfall in school budgets across Wales in the next financial year. At the same time, councils are facing an estimated £200m deficit in social care funding, placing further strain on local authority finances and limiting how far additional funding can stretch.

Appearing before the Senedd’s scrutiny committee, the First Minister was questioned by Labour MS Jenny Rathbone, Plaid Cymru MS Cefin Campbell and Conservative MS Mark Isherwood about how education consequentials had been allocated. She declined to give a breakdown of where the additional funding had gone, instead arguing that, under devolution, consequentials are not automatically passed on to specific services.

The First Minister repeatedly pointed to figures showing that Wales spends around seven per cent more per pupil than England. However, education leaders argue that headline per-pupil figures do not reflect the reality faced by schools.

NAHT Cymru’s national secretary, Laura Doel, said the union remained deeply concerned following the evidence session.

She said: “Despite repeated attempts by members from all parties to get a clear answer on consequential funding, the First Minister refused to give one. Instead, she focused on per-pupil spending comparisons with England, but that is not the same as the amount of money that actually reaches schools.

“Local authorities have to retain funding to run essential support services, so to imply that schools are receiving significantly more money is misleading.

“School leaders are crying out for clarity. While we recognise that the Welsh Government and local authorities have autonomy over spending decisions, this question cannot simply be avoided. If funding has been allocated elsewhere, ministers should be open about where it has gone and why.”

Ms Doel added that, regardless of how the figures are presented, schools are struggling to meet rising costs.

“Whatever spin is put on this, schools do not have enough money to meet the needs of learners. Additional funding came to Wales as a result of UK Government decisions, and school leaders are entitled to know how that money has been used.”

The Welsh Government has previously said it must balance competing pressures across public services and that local authorities play a key role in determining how education funding is distributed at a local level.

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Crime

Lamphey parent fined over child’s school attendance record

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A PARENT from the Lamphey area has been fined after failing to ensure their child attended school regularly, magistrates heard.

The case was dealt with in the defendant’s absence at Haverfordwest Magistrates’ Court on Wednesday (Dec 11) following proceedings brought by Pembrokeshire County Council.

The court heard that between Wednesday (April 30) and Friday (May 23), the parent failed to secure regular school attendance for their child, who was of compulsory school age at the time.

The offence was brought under section 444 of the Education Act 1996, which places a legal duty on parents to ensure their children attend school regularly.

The case was proved in absence, and magistrates imposed a fine of £220. The parent was also ordered to pay an £88 victim services surcharge and £100 in prosecution costs.

A collection order was made, with the total balance of £408 to be paid by Thursday (Jan 9).

Magistrates imposed reporting restrictions under section 45 of the Youth Justice and Criminal Evidence Act 1999. These prohibit the publication of any information that could identify the child involved, including names, addresses, schools, workplaces or images. The restrictions remain in force until the child reaches the age of eighteen.

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Crime

Haverfordwest couple fined over child’s school attendance

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A COUPLE from the Haverfordwest school area have been fined after failing to ensure their child attended school regularly, a magistrates’ court has heard.

The pair were dealt with at Haverfordwest Magistrates’ Court on Wednesday (Dec 11) in separate but linked cases brought by Pembrokeshire County Council.

The court heard that over a period in May, the couple failed to secure regular attendance at school for their child, who was of compulsory school age at the time.

Both cases were brought under section 444 of the Education Act 1996, which places a legal duty on parents to ensure their children attend school regularly.

One parent admitted the offence, with the guilty plea taken into account during sentencing. They were fined £40 and ordered to pay a £16 victim services surcharge and £128 in prosecution costs.

The second parent did not attend court and the case was proved in absence. Magistrates imposed a £60 fine, along with a £24 victim services surcharge and £100 in costs.

Collection orders were made in both cases, with payments set at £24 per month starting in January.

Magistrates imposed strict reporting restrictions under section 45 of the Youth Justice and Criminal Evidence Act 1999. These prohibit the publication of any information that could identify the child involved, including names, addresses, schools, workplaces or images.

The restrictions remain in place until the child reaches the age of eighteen.

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