News
Thomas Cook crisis – here is what you can do if your airline goes bust
THE COLLAPSE of Thomas Cook, the world’s oldest travel company, has caused another holiday meltdown; leaving hundreds of thousands of travellers stranded and many half term and winter travellers without a holiday.
But when does your travel insurance kick-in with a crisis like this, and are there ways to protect yourself from the continuing travel issues the UK is facing? Can you buy travel insurance to protect yourself?
Fiona Macrae, from the consumer awareness initiative travelinsuranceexplained.co.uk, gives advice on what you should do if your holiday provider goes bust.
What if I have purchased my flight as part of a package holiday through a tour operator?
If you have purchased a package holiday from Thomas Cook, you will not be left out of pocket. Thomas Cook hold an Air Travel Organiser’s Licence (ATOL). This means they are responsible for your flight and accommodation arrangements if you are already abroad. Those who are already abroad should not panic, the Civil Aviation Authority are already working to bring holidaymakers back to the UK at the end of their holiday.
If you have a future package holiday booked with Thomas Cook, you can submit a claim and your money will be reimbursed.
If I made my own holiday arrangements, can I get compensation?
Travellers, who booked directly with Thomas Cook but have yet to travel, will have various avenues available to them to recoup their flight costs. If the flights are ATOL protected you will be able to make a claim to get the cost back. However, if they are not ATOL protected, travellers can approach their credit card provider (or if they paid by debit card, their bank) and obtain a chargeback form. However, they will not be able to claim back any other elements of their trip (hotel, car hire etc.) from their bank or credit card company which they have had to cancel because of the Thomas Cook collapse.
But will my travel insurer pay up?
Once you have exhausted all of the avenues detailed above, you can approach your travel insurer, but do not expect to be able to claim under the conventional cancellation, curtailment or travel delay sections of the policy. Most travel policies do not provide cover under these sections for the failure of an airline, tour operator or travel agent.
The section you are looking for will be called either Scheduled Airline Failure, or End Supplier Failure.
If your policy has Scheduled Airline Failure, then you will be able to claim back the cost of your flight if you are unable to travel, provided you purchased your policy before any formal announcements were made. If you are abroad the policy will pay the cost of a one-way ticket (in the class you originally booked) to get you back home. It will not cover your unused elements of the holiday such as hotel and car hire.
If your policy has End Supplier Failure then you get both the scheduled airline failure cover and the cost of any other elements of their trip (hotel, car hire etc) which you have had to cancel because of the Thomas Cook collapse.
Fiona Macrae from travelinsuranceexplained.co.uk said: “Thomas Cook customers should explore whether the travel arrangements they have booked are ATOL protected before checking their travel insurance policies to see whether they are covered for scheduled airline failure. This cover would provide cover for the costs of the flight (if they have not travelled) or the cost of a flight home (in the same class they travelled out in if they are already abroad), or end supplier failure, which would provide cover for the costs of the flight (if they have not travelled) or the cost of a flight home (in the same class they travelled out in if they are already abroad), and also things like hotels and car hire, which have been paid for and can no longer be used.
“In these uncertain times, we would urge anyone buying a travel insurance policy to look for one that provides the scheduled airline or end supplier failure. These policies may be slightly more expensive, but would be a couple of pounds well spent if you find yourself in a situation like this.”
Entertainment
What’s not to love about Prince Nathaniel of Neyland?
VAIN, enthusiastic, dramatic and utterly loveable, Prince Nathaniel of Neyland is set to steal hearts on the Torch Theatre stage this festive season in Rapunzel.
Played by the charismatic Harry Lynn, the flamboyant prince is the sort of pantomime hero audiences can’t help but cheer on, even when he is wildly out of his depth. From the moment he steps on stage, Prince Nathaniel is determined to help Rapunzel at every possible turn – even if bravery doesn’t always come naturally.
Describing the role as “wonderfully silly, enthusiastic, and a big-hearted comedic hero,” Harry says Prince Nathaniel is “the epitome of royal bravery,” striking his dramatic “Prince Pose” whenever the moment allows.
“But in reality, he’s often nervous, dramatic, and hilariously out of his depth,” Harry explained. “He’s pampered, easily flustered, and very vain about his hair – to the point where a haircut at Belinda’s salon becomes a full-on event. Beneath all the bravado, though, he’s loyal, caring, and absolutely determined to do the right thing, especially when Rapunzel needs him.”
Harry, who trained at the Royal Welsh College of Music and Drama, believes audiences will quickly fall for the prince’s perfectly imperfect charm.
“He’s confident but clueless, brave but squeamish, and always trying his best,” he said. “And when it really counts, he genuinely steps up. Whether he fully saves the day… well, this is a pantomime, so every hero needs a little help. Let’s just say he plays an integral part in Rapunzel’s fairytale ending.”
A familiar face to panto fans, Harry has just completed a run as Hunk/Scarecrow in The Wizard of Oz at Aberystwyth Arts Centre and says the festive season is his favourite time of year to perform.
“Panto season is pure joy – loud audiences, lots of laughter, plenty of improvisation, and that special festive atmosphere where anything can happen,” he said. “It’s a theatre experience like no other and the perfect way to celebrate Christmas.”
Prince Nathaniel, however, rarely has a quiet moment on stage. He is chased, sprayed, gunged, electrocuted, bashed in the face, tangled in a complicated ladder sequence – and faints, falls, panics, poses and hides behind Belinda whenever fear takes over.
“It’s a lot,” Harry laughed. “The challenge is keeping the comedy big and bold while still maintaining his charm. Having the Prince arrive in full regal mode, only to be sprayed in the face and gunged by Belinda, is peak panto chaos – huge fun to perform and, hopefully, even more fun to watch.”
Rapunzel – the hair-raising adventure runs at the Torch Theatre from Saturday, December 6 to Sunday, December 28. A Relaxed Environment performance takes place on Saturday, December 13 at 2:00pm, with a BSL-interpreted performance on Tuesday, December 16 at 6:00pm.
Tickets are priced at £24.50, £20.00 concessions, or £78.00 for a family ticket. For more information or to book, visit www.torchtheatre.co.uk or call the Box Office on (01646) 695267.
Crime
Cowboy builders jailed after years of bullying and fraud against homeowners
A FATHER and son who preyed on homeowners across south and west Wales — many of them elderly or in poor health — have been jailed after a court heard how they used intimidation and deception to extract huge sums of money for unnecessary and badly executed building work.
Jim Janes and his son, Thomas James, ran a long-running roofing scam that left dozens of victims facing financial hardship, unfinished homes and costly repair bills.
Swansea Crown Court heard the pair routinely targeted householders with minor repair needs before escalating jobs into major works, demanding ever-increasing payments once roofs had been stripped or damaged.
When questioned or challenged, the defendants became aggressive, leaving victims feeling frightened and pressured into paying. In one case, a homeowner was threatened unless money was handed over.
Passing sentence, Judge Catherine Richards said the defendants showed a “cruel disregard” for the impact of their actions and deliberately manipulated vulnerable people for financial gain.
She told the court the offending was driven by greed and a willingness to exploit those least able to protect themselves.
The court heard the fraud continued for more than five years, during which the defendants traded under multiple business names, changed contact details, and used different bank accounts in an effort to avoid detection.
Lee Reynolds, prosecuting, said the pair often dismantled roofs without consent and left properties exposed to the weather, effectively forcing customers to comply with their demands or face further damage to their homes.
Many victims were in their sixties, seventies and eighties, with some paying tens of thousands of pounds. One homeowner lost £100,000.
Independent experts later found that much of the additional work charged for was unnecessary and that the workmanship carried out was of poor quality. In some cases, jobs were left incomplete, requiring extensive remedial work.
Victims told the court how they had been left anxious, ashamed and financially stretched, with some forced to borrow money or remortgage their homes to cover the costs.
Jim Janes, 55, and Thomas Michael Jim James, 37, both of Llangadog, Carmarthenshire, had previously pleaded guilty to fraudulent trading.
In mitigation, the court heard Janes had worked in the building trade for much of his life, while James was said to have played a lesser role in the operation. However, the judge rejected claims that either man bore reduced responsibility.
Sentencing both men to eight years in prison, Judge Richards said they had acted ruthlessly and without any regard for the harm caused to their victims.
Both defendants will serve 40 per cent of their sentences in custody before being released on licence.
A further hearing will be held on Thursday (May 22) next year to consider confiscation proceedings and the imposition of serious crime prevention orders.
Crime
Cocaine dealers jailed after flooding Aberystwyth streets with drugs
TWO men who supplied cocaine in Aberystwyth have been jailed after police seized large amounts of cash, drugs and weapons during coordinated raids.
Luke Hutton, aged 25, and Lee Mark Walsh, 37, were sentenced at Swansea Crown Court after admitting possession of cocaine with intent to supply and possessing criminal property.
The court heard that police attended Walsh’s flat in Aberystwyth on Thursday (Nov 14) to execute a search warrant. Officers saw several people outside the address, including both defendants. When police approached, Walsh remained at the property while Hutton attempted to flee but was quickly detained.
Walsh, of Yr Hafan, Aberystwyth, was found with cannabis, £160 in cash and a mobile phone. Hutton, of Corporation Street, Aberystwyth, was carrying £8,795 in cash and a phone.
During a strip search in custody, officers recovered a wrap of white powder concealed on Hutton. Further searches uncovered £850 in cash laid out on Walsh’s bed, five mobile phones, a silver knuckleduster and a large kitchen knife hidden beneath the bed.
Police also recovered scales with white powder residue, a bank card contaminated with drug traces, and a further bag of white powder elsewhere in the flat. At Hutton’s address, officers found £1,060 in cash, bicarbonate of soda and empty snap-seal bags, consistent with drug preparation.
Prosecutor Dean Pulling told the court both men were clearly involved in drug supply for financial gain.
Walsh also admitted possession of an offensive weapon and possession of cannabis. He has previous convictions for cannabis offences and failing to comply with a drugs test.
Hutton has a longer record, including offences involving communications, driving matters, domestic abuse and breaching a restraining order.
Mitigating for Walsh, Ryan Bowen said the defendant had experienced a troubled childhood, moving schools frequently, and had struggled with cannabis use from a young age. He said Walsh had shown a strong work ethic and hoped to pursue barbering on release.
Jon Tarrant, representing Hutton, said his client had been heavily addicted to cocaine and that drug use had dominated his life, contributing to the breakdown of relationships, including contact with his two young children.
Sentencing, Judge Vanessa Francis said both men had been involved in dealing with the expectation of making “significant financial gain”.
Addressing Hutton, she said: “You told the author of the pre-sentence report that when your benefits stopped, you ‘did what you had to do’. This court will do what it has to do to take off the streets those who spread the misery of drug supply.”
After reductions for guilty pleas, Hutton was jailed for three years and Walsh for 32 months. Both will serve up to half of their sentences in custody before being released on licence.
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