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Fuming parents demand refund on school trip cash

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A NUMBER of angry parents have contacted The Pembrokeshire Herald over their frustration over a four figure refund that is yet to materialise.

After several emails and calls to Haverfordwest High VC School for updates on when the refund was due to be processed, around the sum of £1,000 per pupil, they have had no clarity over the situation.

As part of the lockdown measures introduced by the Welsh Government to restrict the spread of coronavirus, Schools in Wales closed indefinitely on Friday, March 20, along with all non essential travel prohibited from Monday, March 23.

It is believed that around 40 parents had paid for a trip to Italy, which was scheduled for April, however following government advice, the trip was cancelled.

Out of a desperate attempt to try to recover the money, one parent had resorted to contacting their personal family travel insurance company to see if the trip would be covered under their annual policy.

Unfortunately as it was just a child travelling, and none of the adults listed on the policy, they were not eligible to be reimbursed.

One parent, who wishes not to be named, said: “I have been emailing and calling the school, all I have been told is that they are currently in a dispute with the travel company. They are remaining very tight lipped about the whole situation.

“The money should be recovered from the travel insurance company. Then if they say no, you simply follow up and go to the regulator.

“We were told the trip would be ATOL protected, other trip’s have already been refunded, so what’s the hold up?

“If there is a dispute with the travel or insurance company and they are refusing to pay out, because it does not cover a pandemic, then they need to communicate that to us.”

The Herald contacted Haverfordwest High VC School for a statement, a spokesperson said “We are still trying to resolve the situation regarding the refund for this trip.

“The school is awaiting a written response from the travel company and depending on this response, will be working with the insurance company and the legal team at Pembrokeshire County Council to resolve the matter.

When responding to a question as to why other school trips had already been refunded, they said: “Different trips are with different travel providers which is why some trips have been cancelled and money reimbursed and others not.”

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Bird keepers in Wales urged to stay vigilant as avian flu cases rise

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BIRD KEEPERS across Wales are being warned to remain alert and implement biosecurity measures after a surge in avian influenza cases in poultry and kept birds across Great Britain.

The Department for Environment, Food and Rural Affairs (DEFRA) has declared a regional Avian Influenza Prevention Zone (AIPZ) covering East Riding of Yorkshire, Kingston upon Hull, Lincolnshire, Norfolk, and Suffolk. Within the AIPZ, mandatory enhanced biosecurity measures are in place to prevent the disease from spreading further and to protect flocks.

The UK is now in a period of heightened risk from highly pathogenic avian influenza (HPAI), prompting calls for increased vigilance from Welsh bird keepers.

Biosecurity is Key

Dr Richard Irvine, Chief Veterinary Officer for Wales, highlighted the importance of biosecurity:
“The winter migration period significantly increases the risk to poultry and kept birds. Recent rises in confirmed cases of avian influenza in both wild and kept birds across the UK are deeply concerning.

“Maintaining scrupulous hygiene and biosecurity measures daily is the best defence against this highly infectious disease. I urge all bird keepers in Wales to act now to protect their flocks and prevent the spread of bird flu.

“Vigilance is essential. Any signs or suspicions of avian influenza in flocks must be reported immediately.”

Legal Requirements and Further Guidance

Bird keepers in Wales and England are now legally required to register with the Animal and Plant Health Agency (APHA). This registration allows APHA to provide timely updates and guidance during disease outbreaks, helping keepers make informed decisions to safeguard their birds.

Further advice, including a biosecurity self-assessment checklist, is available on the Welsh Government website.

The current AIPZ in England may expand, with housing measures and other mandatory protective actions under constant review as the disease situation develops.

Reporting and Resources

Dead wild birds should be reported to the Defra helpline on 03459 33 55 77, and any suspicions of avian influenza in kept birds must be promptly reported to APHA on 0300 303 8268.

Details about current national risk levels for avian influenza, along with the evidence supporting these levels, can be found at gov.uk/birdflu. Additional information on disease control measures in England is available in Defra’s guidance, Bird flu: rules in disease control zones in England.

Zone declarations are accessible through the notifiable disease case finder.

By adopting rigorous biosecurity practices and reporting any concerns, bird keepers in Wales can help protect their flocks and reduce the spread of avian influenza.

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Ben Lake MP visits postal workers during Christmas rush

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BEN LAKE MP visited postal workers at the Llandysul Delivery Office last Friday (Dec 13) to show his support and gain insight into their operations during the festive season—the busiest time of the year for Royal Mail.

The holiday period sees Royal Mail handle around double its usual volume of letters and parcels, as people send Christmas cards and shop for gifts online. To meet this seasonal surge, the Llandysul Delivery Office has hired four extra vehicles, while Royal Mail nationally has recruited 16,000 temporary workers and introduced nearly 4,000 additional vans, trucks, and trailers.

During the visit, Ben Lake spoke with Ryan Goellnitz, Customer Operations Manager, about Royal Mail’s efforts to enhance convenience for customers. These include services like Parcel Collect—where posties collect parcels directly from customers’ doorsteps—and the introduction of over 5,000 new parcel drop-off points this year, including at Collect+ stores and parcel lockers.

Ryan Goellnitz said:
“It was great to have Ben visit our Delivery Office and show him how we are gearing up for our peak period. We are pulling out all the stops to deliver Christmas for our customers.”

Ben Lake, MP for Ceredigion Preseli, praised the dedication of the postal workers:
“It was a pleasure to visit the Llandysul Delivery Office and witness the incredible volume of post managed by Royal Mail, not only here but across the country. This is an essential service year-round, but the effort and planning to ensure smooth operations during Christmas are extraordinary.

“I am immensely grateful for their tireless efforts and dedication, which deserve to be fully recognised. The visit gave me real appreciation for the hard work and commitment of everyone involved.”

Royal Mail’s preparations for Christmas are a year-long effort, ensuring the postal service continues to meet the festive demand.

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Pembrokeshire County Council achieve Insport Partnerships Gold Standard

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PEMBROKESHIRE COUNTY COUNCIL have recently achieved the insport Partnerships Gold Standard, recognising their commitment and passion to providing inclusive opportunities for disabled people across the local authority area.

‘insport’ is a Disability Sport Wales programme delivered with the support the of Sport Wales, which aims to support the physical activity, sport, and leisure sectors delivering inclusively of disabled people. The purpose of the insport programmes is to support the development of inclusive thinking, planning, development and delivery by everyone within an organisation so that ultimately, they will deliver across the spectrum to disabled and non-disabled people, at whatever level they wish to participate or compete. The intent is to facilitate and deliver cultural change in attitude, approach, and provision of physical activity (including sport) and wider opportunities for disabled people.

Sport Pembrokeshire and Pembrokeshire Leisure have consistently developed their offers for disabled people locally, becoming the first local authority partner nationally to achieve the insport Partnerships Gold standard. Working with the natural, rural and coastal assets, the Sport Pembrokeshire & Pembrokeshire Leisure teams’ have done a fantastic job in navigating the opportunities and challenges to prioritise the inclusion of disabled people in leisure & community-based physical activity (including sport) opportunities. Ensuring that as many people as possible can be involved in sport and physical activity.

Achievement of the insport Partnerships Gold standard means that an inclusive approach to communities of disabled people is embedded within strategies, programmes, and thinking. This award is never the end of an organisation’s inclusion journey, and Disability Sport Wales will continue to support Pembrokeshire County Council as they continue to provide sector leading inclusive opportunities for disabled people.

Pembrokeshire have a number of excellent examples of collaborative work and partnerships supporting the delivery of strong inclusive programming across Pembrokeshire’s communities which add significant value to the area’s rich inclusive sporting heritage. These opportunities provide the initial steps on the pathway that many former and current Paralympic and Commonwealth Games Para athletes have taken from Pembrokeshire, including the Paris 2024 Paralympic Champion, Matt Bush; Paris 2024 Paralympic athlete, Jodie Grinham; 2022 Commonwealth Games medallist Lily Rice.

Tom Rogers (Governance & Partnership Director, Disability Sport Wales) said: “Pembrokeshire’s achievement of the insport Partnerships Gold standard is a remarkable milestone that highlights the unwavering commitment to inclusion in physical activity (including sport). This achievement recognises the efforts in creating opportunities that ensure everyone, regardless of ability, can participate and thrive in physical activity and sport at a level of their choosing.

Achieving the insport Partnerships Gold standard reflects the culture of inclusivity and recognises the excellent example for communities across Wales and beyond of an embedded culture of inclusion. Sport Pembrokeshire’s dedication to breaking down barriers and fostering an equitable and person centred approach to the delivery of physical activity is reflected across their programming. The commitment to inclusion exits across the Sport Pembrokeshire and Pembrokeshire Leisure teams’ and the achievement of this standard recognises the years of hard work by current and former team members, as well as excellent community led opportunities across the local authority area.

Congratulations on this significant achievement—your success paves the way for a brighter, more inclusive future in sport.”

Matt Freeman, Sport Pembrokeshire Manager said, “Pembrokeshire County Council is proud to achieve the prestigious insport Gold Standard, a recognition of our commitment to championing inclusive sport and physical activity across the county. This milestone, led by Sport Pembrokeshire – the Council’s sports development team – reflects the collaborative efforts of our partners to ensure opportunities for inclusive participation continue to grow. We remain dedicated to working with both new and existing partners to expand access and make inclusive provision a cornerstone of sport and physical activity in Pembrokeshire”.

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