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How Pembrokeshire’s test trace protect teams are keeping us safe

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AS VACCINES roll-out, test trace protect teams continue vital work to keep us safe.

WHILE vaccinations are the great hope for a path out of the coronavirus pandemic, the role of the Test Trace Protect team remains as important as ever.

The dedicated Pembrokeshire County Council Contact Tracing team have been at the forefront of the battle to stop the chain of infection since early in the outbreak.

From a small number of positive cases in the early days following March 2020 to several hundred cases per week at the peaks, the team has steadfastly taken on the challenge.

But unless you have direct contact with the team you may not be sure exactly how contact tracing works and how it helps to keep us all safe.

Kate Canny from Hubberston and Nicola Williams from Fishguard are Lead Tracers within the Test Trace Protect (TTP) Team at the Council.

Both moved from their roles within the Council Contact Centre to TTP to provide support during the pandemic.

From taking Contact Centre calls helping customers with queries on Council services, Kate and Nicola are now part of the TTP team that makes the calls to people who have returned a positive Covid-19 test and speak to those people they have been in close contact with.

Track and Trace operates 8am-8pm, seven days a week with staff split across shift patterns.

The TTP team use the NHS all Wales Contact Tracing database which receives details of positive Covid-19 cases throughout the day and night.

The team contact the person involved and ask them to confirm their name, address and date of birth and the date of the test to check they’re speaking to the person who’s had the test. Supporting those who have tested positive is an important part of the job.

“More often than not the person who has tested positive will know their result before we call them but sometimes they don’t,” Nicola said.

“These can be difficult calls because the person can be extremely upset or even angry and my role is to offer re-assurance to them and answer any questions that they may have.”

Support and advice is part of every conversation.

The app has become vistal throughout the pandemic.

Kate said: “If the case has one of the three main symptoms, a cough, high temperature or loss/change to their taste or sense of smell we use this information, but if they are asymptomatic we use the date they took the test to calculate their required isolation period.

“Once we have completed a symptom check, we will then trace back 48 hours previous to the test or symptoms, this is because you can carry the virus with no symptoms during this time.

“We discuss any locations they’ve visited such as shops, cafes, if they’ve travelled or been on holiday. We talk to them about their family, household, friends and work place contacts over this time. This is where we create a timeline record to try to prevent the spread of the virus any further”.

Every detail is important, Nicola added. “What might seem like an unimportant piece of information to you could be the missing piece of the jigsaw to me”.

A report is added to the cases record in the TTP system. The Test Trace Protect process is governed by data protection and all records are held in the strictest of confidence. The team cannot share information about the positive case without the individuals’ consent.

Kate said: “We advise cases to isolate for 10 days, we go through hygiene and isolation advice. We can also signpost the case or contacts to support services in relation to for example shopping, receiving prescriptions, financial support and NHS guidance to help them whilst they are isolating”.

Self-isolation means staying at home, not having visitors, not going out even for shopping and if you are positive limiting contact with others in your household.

It’s a difficult time for people so it’s important to check how they will manage and provide details of services that can help them with their day to day tasks.

Kate said: “Once we have collected the contact details for people they have been in close contact with, we then pass this onto our team of Advisors. The Advisors will then contact anyone that may now be at risk. The Advisors provide them with advice regarding the need to self-isolate and talk through any support they may need to do this.

“Understandably people are worried for their family, friends and their own health. They worry that they may have spread the virus further. People are also lonely isolating, so we try and reassure people the best way we can.”

Receiving a call to isolate can also be a shock for some people.

“People don’t always believe us when they say they have been in contact with someone with Covid as we are unable to give any information about the contact,” said Kate.

“On occasion, but rarely, people refuse to isolate but we just express the importance of self-isolating and advise it is now law and they may be subject to enforcement action or fines. The vast majority understand why they need to self-isolate and are prepared to do so to keep themselves and others safe.”

Nicola added: “Understandably, some people think we are scam callers or refuse to answer or can be rude and abusive.

“But it’s so important that if you have a call from 02921961133 you answer it. It’s important to know that we will never ask for your bank details or for any type of payment.”

The TTP team has also been hugely impressed with the way Pembrokeshire residents have pulled together to support one another over the past 11 months.

Nicola said: “The strength of community that still exists in Pembrokeshire is a wonderful thing to see. Neighbours helping neighbours, communities pulling together to help wherever and whenever they can.

“Pembrokeshire is a rural county and has a lot of isolated villages but still, residents have risen to the challenge and continue to do so.”

Kate agreed: “As a team it has come to our attention how fantastic and caring neighbours, friends and family have been when they need to support someone when they are isolating.

“Everyone has been pulling together in our communities to ensure that the person isolating is cared for and has what they need in a safe manner.”

Thanks to people following the stay at home message and self-isolation rules, we are now seeing numbers of positive cases start to fall.

But it remains vital that you get tested if you have coronavirus symptoms.

Nicola added: “By working together we can help control the spread of Covid-19”.

“Getting tested and following self-isolation rules are by far the best way to help protect our loved ones and communities even though it may seem to be an inconvenience at the time.”

Anyone with coronavirus symptoms can get a test.

 

Charity

Vincent Davies raises £13,682 for air ambulance charity

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Independent Haverfordwest store backs lifesaving crews with year of community fundraising

A WEST WALES department store has raised more than thirteen thousand pounds for a lifesaving emergency service after a packed year of community fundraising.

Staff at Vincent Davies Department Store collected £13,682 for the Wales Air Ambulance Charity, after voting the organisation their Charity of the Year for 2025.

The independent retailer organised events throughout the year, including an Easter bingo, bake sales, quizzes, raffles, staff sales, Christmas jumper days and a festive wreath-making workshop. Charity jam jars placed in Café Vincent also helped gather steady donations from customers.

One of the most popular attractions was the store’s charity singing penguin trio, which drew smiles from shoppers of all ages and boosted collections.

Sarah John, Joint Managing Director at Vincent Davies, said: “Raising £13,682 for the Wales Air Ambulance Charity is something we are extremely proud of at Vincent Davies Department Store. As a director, it’s wonderful to see our community come together to support a charity that makes such a lifesaving difference.”

The air ambulance is consultant-led, delivering hospital-level treatment directly at the scene of serious incidents and, when needed, transferring patients straight to the most appropriate specialist hospital.

Working in partnership with the NHS through the Emergency Medical Retrieval and Transfer Service, crews can provide advanced critical care including anaesthesia, blood transfusions and even minor surgical procedures before reaching hospital.

Operating across the whole of Wales, its teams travel the length and breadth of the country by helicopter and rapid response vehicle to reach patients quickly in both rural and urban areas.

This is not the first time the Haverfordwest store has backed the cause. In 2016, staff previously raised £5,831 when the charity was also chosen as their beneficiary.

Mike May, the charity’s West Wales Regional Fundraising Manager, said: “We are so grateful to Vincent Davies Department Store for raising an incredible amount for our charity. Throughout the year they put on a variety of different events and what a successful fundraising year it was.

“The charity needs to raise £13 million every year to keep our helicopters in the air and our rapid response vehicles on the road. By raising £13,682, the staff and customers have played an important part in saving lives across Wales.”

The store says it will announce its Charity of the Year for 2026 in the coming weeks.

 

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Crime

Police assess complaints over Mandelson–Epstein links

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Met says allegations will be reviewed to see if criminal threshold is met following release of US court files

SCOTLAND YARD is reviewing a series of complaints alleging possible misconduct in public office after fresh claims emerged linking former UK ambassador Peter Mandelson to convicted sex offender Jeffrey Epstein.

The Metropolitan Police Service confirmed it has received “a number of reports” following the publication of millions of pages of material by the United States Department of Justice, and will now decide whether any alleged conduct reaches the level required for a criminal investigation.

Commander Ella Marriott said the force would assess each report individually, stressing that a review does not automatically lead to formal proceedings.

The documents, widely referred to as the “Epstein files”, appear to show Mandelson corresponding with Epstein while serving as business secretary during the government of Gordon Brown at the height of the global financial crisis.

According to reports, Epstein was allegedly given insight into internal policy discussions, including proposals around banker bonus taxes in 2009 and details of a eurozone bailout package shortly before it was announced publicly.

Payments questioned

Bank records cited in the US disclosure reportedly show payments totalling 75,000 US dollars made to Mandelson between 2003 and 2004. It is also claimed Epstein paid for an osteopathy course for Mandelson’s husband.

Mandelson has denied any wrongdoing and said he has “no record or recollection” of the alleged transfers.

On Sunday he resigned his membership of the Labour Party, saying he did not want his continued association to cause further difficulty for the party.

In interviews, he dismissed suggestions that Epstein influenced his decisions as a minister and said nothing in the released files pointed to criminality or misconduct on his part.

Pressure mounts

The political fallout has intensified, with Downing Street confirming Keir Starmer has asked Cabinet Secretary Chris Wormald to carry out an urgent review into Mandelson’s historic contacts with Epstein while in office.

Brown has also called for an examination of whether any confidential or market-sensitive information was improperly shared during the financial crisis.

The case is the latest in a series of controversies linked to Epstein’s long-standing relationships with powerful figures on both sides of the Atlantic.

Police emphasised that no charges have been brought and that Mandelson is not currently under criminal investigation, but said the complaints process would be handled “thoroughly and impartially”.

 

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Community

Councillor meets chief constable to address Monkton and Pembroke concerns

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COUNTY COUNCILLOR Jonathan Grimes has met with the new Chief Constable of Dyfed-Powys Police to discuss crime, antisocial behaviour and wider community issues affecting residents in Pembroke and Monkton.

Cllr Grimes, who represents Pembroke St Mary South and Monkton, said the meeting followed his invitation for senior police leaders to visit the area and hear first-hand about local concerns.

The Chief Constable, Ifan Charles, attended alongside officers from the Pembroke Neighbourhood Policing and Protection Team, meeting the councillor in Monkton for what were described as open and constructive talks.

As part of the visit, they also spoke with Monkton Priory Community Primary School headteacher Dylan Lawrence and Danny Nash from Pembrokeshire County Council Housing Services to gather views from education and housing professionals.

Discussions covered a range of issues raised by residents, including domestic abuse, drug and alcohol misuse, antisocial behaviour and environmental concerns such as littering, dog fouling and dangerous or inconsiderate driving.

Cllr Grimes acknowledged recent police successes, particularly in tackling drug-related activity, but said enforcement alone would not solve the area’s challenges.

He said closer cooperation between the police, council services, schools and the wider community would be needed to deliver longer-term improvements.

The councillor added that he plans to encourage residents to form a local community group in the coming weeks, aimed at developing practical solutions and strengthening partnership working across the area.

 

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