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How Pembrokeshire’s test trace protect teams are keeping us safe

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AS VACCINES roll-out, test trace protect teams continue vital work to keep us safe.

WHILE vaccinations are the great hope for a path out of the coronavirus pandemic, the role of the Test Trace Protect team remains as important as ever.

The dedicated Pembrokeshire County Council Contact Tracing team have been at the forefront of the battle to stop the chain of infection since early in the outbreak.

From a small number of positive cases in the early days following March 2020 to several hundred cases per week at the peaks, the team has steadfastly taken on the challenge.

But unless you have direct contact with the team you may not be sure exactly how contact tracing works and how it helps to keep us all safe.

Kate Canny from Hubberston and Nicola Williams from Fishguard are Lead Tracers within the Test Trace Protect (TTP) Team at the Council.

Both moved from their roles within the Council Contact Centre to TTP to provide support during the pandemic.

From taking Contact Centre calls helping customers with queries on Council services, Kate and Nicola are now part of the TTP team that makes the calls to people who have returned a positive Covid-19 test and speak to those people they have been in close contact with.

Track and Trace operates 8am-8pm, seven days a week with staff split across shift patterns.

The TTP team use the NHS all Wales Contact Tracing database which receives details of positive Covid-19 cases throughout the day and night.

The team contact the person involved and ask them to confirm their name, address and date of birth and the date of the test to check they’re speaking to the person who’s had the test. Supporting those who have tested positive is an important part of the job.

“More often than not the person who has tested positive will know their result before we call them but sometimes they don’t,” Nicola said.

“These can be difficult calls because the person can be extremely upset or even angry and my role is to offer re-assurance to them and answer any questions that they may have.”

Support and advice is part of every conversation.

The app has become vistal throughout the pandemic.

Kate said: “If the case has one of the three main symptoms, a cough, high temperature or loss/change to their taste or sense of smell we use this information, but if they are asymptomatic we use the date they took the test to calculate their required isolation period.

“Once we have completed a symptom check, we will then trace back 48 hours previous to the test or symptoms, this is because you can carry the virus with no symptoms during this time.

“We discuss any locations they’ve visited such as shops, cafes, if they’ve travelled or been on holiday. We talk to them about their family, household, friends and work place contacts over this time. This is where we create a timeline record to try to prevent the spread of the virus any further”.

Every detail is important, Nicola added. “What might seem like an unimportant piece of information to you could be the missing piece of the jigsaw to me”.

A report is added to the cases record in the TTP system. The Test Trace Protect process is governed by data protection and all records are held in the strictest of confidence. The team cannot share information about the positive case without the individuals’ consent.

Kate said: “We advise cases to isolate for 10 days, we go through hygiene and isolation advice. We can also signpost the case or contacts to support services in relation to for example shopping, receiving prescriptions, financial support and NHS guidance to help them whilst they are isolating”.

Self-isolation means staying at home, not having visitors, not going out even for shopping and if you are positive limiting contact with others in your household.

It’s a difficult time for people so it’s important to check how they will manage and provide details of services that can help them with their day to day tasks.

Kate said: “Once we have collected the contact details for people they have been in close contact with, we then pass this onto our team of Advisors. The Advisors will then contact anyone that may now be at risk. The Advisors provide them with advice regarding the need to self-isolate and talk through any support they may need to do this.

“Understandably people are worried for their family, friends and their own health. They worry that they may have spread the virus further. People are also lonely isolating, so we try and reassure people the best way we can.”

Receiving a call to isolate can also be a shock for some people.

“People don’t always believe us when they say they have been in contact with someone with Covid as we are unable to give any information about the contact,” said Kate.

“On occasion, but rarely, people refuse to isolate but we just express the importance of self-isolating and advise it is now law and they may be subject to enforcement action or fines. The vast majority understand why they need to self-isolate and are prepared to do so to keep themselves and others safe.”

Nicola added: “Understandably, some people think we are scam callers or refuse to answer or can be rude and abusive.

“But it’s so important that if you have a call from 02921961133 you answer it. It’s important to know that we will never ask for your bank details or for any type of payment.”

The TTP team has also been hugely impressed with the way Pembrokeshire residents have pulled together to support one another over the past 11 months.

Nicola said: “The strength of community that still exists in Pembrokeshire is a wonderful thing to see. Neighbours helping neighbours, communities pulling together to help wherever and whenever they can.

“Pembrokeshire is a rural county and has a lot of isolated villages but still, residents have risen to the challenge and continue to do so.”

Kate agreed: “As a team it has come to our attention how fantastic and caring neighbours, friends and family have been when they need to support someone when they are isolating.

“Everyone has been pulling together in our communities to ensure that the person isolating is cared for and has what they need in a safe manner.”

Thanks to people following the stay at home message and self-isolation rules, we are now seeing numbers of positive cases start to fall.

But it remains vital that you get tested if you have coronavirus symptoms.

Nicola added: “By working together we can help control the spread of Covid-19”.

“Getting tested and following self-isolation rules are by far the best way to help protect our loved ones and communities even though it may seem to be an inconvenience at the time.”

Anyone with coronavirus symptoms can get a test.

Business

Welsh Govt shifts stance on business rates after pressure from S4C and Herald

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Ministers release unexpected statement 48 hours after widespread concern highlighted in Welsh media

THE WELSH GOVERNMENT has announced a new package of tapered business rates relief for 2026-27, in a move that follows sustained pressure from Welsh media — including S4C Newyddion and The Pembrokeshire Herald — over the impact of revaluation on small businesses.

In Milford Haven, the hard-pressed pub sector is already feeling the impact: the annual bill for The Lord Kitchener is rising from £5,000 to £15,000, while rates at the Kimberley Public House have nearly doubled from £10,500 to £19,500. The Imperial Hall’s rates are increasing from £5,800 to £9,200, prompting director Lee Bridges to question why businesses “are being asked to pay more when we use less services”. In Haverfordwest, the annual rates bill for Eddie’s Nightclub is increasing from £57,000 to £61,500.

A written statement, issued suddenly on Wednesday afternoon, confirms that ministers will introduce a transitional “tapering mechanism” to soften steep increases for tourism, hospitality and small independent operators. Full details will be published with the draft Budget later this month.

The announcement comes less than two days after The Herald’s in-depth reporting brought forward direct concerns from Pembrokeshire business owners and councillors, highlighting the uncertainty facing one of Wales’ most important local industries.

Herald reporting credited by senior councillor

Cllr Huw Murphy

Pembrokeshire County Council Independent Group Leader Cllr Huw Carnhuan Murphy publicly thanked The Herald for pushing the issue into the spotlight.

In a statement shared on Wednesday, Cllr Murphy said: “Welcome news from Welsh Government. Thanks to Tom Sinclair for running this important item in the Herald in relation to the revaluation of businesses and the consequences it will have for many.

He added: “Newyddion S4C hefyd am redeg y stori pwysig yma ynghylch trethi busnes.,” which in English is “and thanks to S4C Newyddion as well for running this important story about business taxes.”

He added that the Independent Group “will always campaign to support our tourism and agriculture industry, on which so many residents rely within Pembrokeshire”.

Media spotlight increased pressure on Cardiff Bay

On Monday, ministers said business rates plans would be outlined “within the next two weeks”.
By Wednesday afternoon — following prominent coverage on S4C and continued pressure from The Herald — Welsh Government released an early written statement outlining new support.

Industry sources told The Herald they believed the level of public concern, amplified by the media, “forced the issue up the agenda much faster than expected”.

A cautious welcome for ‘better than nothing’

Cllr Murphy welcomed the partial support, though he stressed it fell short of what many businesses had hoped for.

“This isn’t the level of support many were hoping for,” he said, “but it is certainly much better than nothing.”

Draft Budget expected soon

The full tapered support scheme will be detailed in the Welsh Government draft Budget, expected within a fortnight.

Tourism and hospitality representatives have reserved final judgment until the figures are published, but many have expressed relief that some support will continue, following weeks of uncertainty.

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Crime

Pembroke rape investigation dropped – one suspect now facing deportation

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DYFED-POWYS POLICE have closed an investigation into an alleged rape and false imprisonment in Pembroke after deciding to take no further action. One of the two men originally arrested is now in immigration detention and faces deportation.

The incident took place on Main Street over the weekend of 8–9 November 2025. Police were called at 9:45am on Sunday 9 November after reports of a woman in distress. She was taken to hospital for treatment.

Two men – aged 36 and 27 – were arrested at the scene on suspicion of rape and false imprisonment. They were subsequently released on bail while enquiries continued.

On Tuesday (2 December 2025), the force announced the criminal investigation has concluded and no charges will be brought. A police spokesperson said the decision took full account of the victim’s wishes.

Outcome for the two suspects:

  • The 36-year-old man has been transferred to the custody of the Home Office Immigration Enforcement team and is now detained pending deportation.
  • The 27-year-old man has been released with no further police action.

A Dyfed-Powys Police statement read: “This investigation was not terrorism-related, and we have no knowledge of any linked incident in Monkton. All rumours suggesting otherwise are incorrect.”

The force has also dismissed separate community speculation that the men entered the UK illegally on fraudulent passports or were due in court this week on terrorism charges.

Detectives stressed that every report of rape or serious sexual assault is treated seriously and victims are supported throughout. Anyone affected has been directed to specialist services, details of which are available on the force website.

No further police updates are expected.

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News

Baby C trial: Mother breaks down in tears in the witness box

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She tells jury Christopher Phillips repeatedly offered to babysit her seven-week-old son alone in weeks before life-changing injuries were discovered

THE MOTHER of Baby C – the seven-week-old boy allegedly raped and seriously injured by Christopher Phillips – has begun giving evidence at Swansea Crown Court.

Speaking in a barely audible voice from the witness box and frequently breaking down in tears, the woman (who cannot be named for legal reasons) described the rapid deterioration of her infant son’s health in the weeks after she began a relationship with Phillips, whom she met on Tinder.

The couple started messaging shortly after Baby C’s birth in November 2020. The mother’s Tinder profile featured a photograph of herself cradling her newborn son.

She told the jury that all of their meetings took place at her flat in Pembrokeshire. Initially, Phillips paid no attention to the baby, but after about three weeks he began showing interest in the child.

“He sent me a message saying that if I ever needed time to myself – for shopping or anything – he would stay in the flat with the baby,” she said. She declined the offer, explaining to the court: “I didn’t know him well enough to leave my baby alone with him. You don’t leave your baby with someone you barely know.”

Days after Baby C received his first vaccinations, the child began screaming in his sleep. The mother described the cries as sounding “as if someone was snapping his bones” – a family expression she said she had grown up hearing.

A few days later she discovered extensive bruising to the baby’s bottom, a swollen testicle and blood in his nappy. Alarmed, she confided in her sister and parents. Her mother (the baby’s grandmother) immediately suspected deliberate harm, referring to “some paedo” and urging her daughter to seek urgent medical help.

The following day the mother contacted her health visitor and GP. When she told Phillips about the appointments, he became angry.

“He wasn’t shouting, but his tone was different,” she said. “He was worried it would get out in the community and that he would be seen as a suspect. He told me to ‘nip it in the bud’. He said that once it had blown over he would put his offer back on the table – the offer to look after the baby. But I still wasn’t going to accept it.”

On another occasion she walked in while Phillips was changing the baby’s nappy and noticed Sudocrem around his finger “as if it had come from a pot”. She told the jury she did not own a pot of Sudocrem.

On 19 January 2021, following further concerns, Baby C was examined at West Wales General Hospital. Doctors examined his testicle and anus. The mother said she felt “horrible” taking him in but “relieved and reassured” when they were allowed home with advice.

Back at the flat, however, Phillips complained that her refusal to let him have alone time with the baby was “annoying” him and accused her of “micro-managing”. “I was just looking after my baby,” she said.

The mother then described the events of 24 January 2021, the night she dialled 999.

Baby C began screaming in a way she had never heard before. “It wasn’t a cry of pain exactly, but I knew something was terribly wrong,” she said.

At the time the screaming started, Phillips was in the baby’s room, supposedly changing his nappy. When she tried to go in, Phillips told her to stay in the living room. Ignoring him, she entered and saw Phillips fastening the nappy. He then left the room without putting the baby’s babygro back on – something she said immediately struck her as wrong.

Baby C was taken to hospital in a critical condition with catastrophic injuries. He survived but suffered life-changing harm.

The mother denies two charges of causing or allowing a child to suffer serious physical harm and two charges of child cruelty by neglect.

Christopher Phillips (37), of Warrior Reach, Burton, Pembrokeshire, denies eleven counts of sexual penetration of a child under 13, four counts of causing grievous bodily harm with intent and one count of assault occasioning actual bodily harm, all between 20 December 2020 and 25 January 2021.

Cross-examination of the mother by the prosecution is due to begin tomorrow (Thursday, Dec 4). Closing speeches and the judge’s summing-up are expected next week, with the jury likely to retire to consider verdicts on Tuesday.

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