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Health

Man dies following nine-hour wait for ambulance in Pembroke Dock

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A PEMBROKESHIRE man tragically died after suffering a cardiac arrest during a gruelling nine-hour wait for an ambulance. David Bye, of Hill Farm Park, Pembroke Dock, passed away in the early hours of Monday, 1st July.

His wife Pauline, in the picture with her late husband above, has described the extensive delay as “unforgivable.” The Welsh Ambulance Service revealed that on the morning Mr. Bye died, ambulances across the Hywel Dda University Health Board region spent more than 250 hours waiting outside hospitals to offload patients. This region includes Carmarthenshire, Pembrokeshire, and Ceredigion.

Recalling the distressing events of that night, Mrs. Bye stated, “Nine hours after falling off the bed and us calling for an ambulance someone finally came, but it was too late, and David died.” David had a long history of heart disease and lymphoedema following a triple bypass and aortic valve replacement four years ago, frequently requiring care at Withybush Hospital.

Welsh Ambulance Service: “This is not the standard of service we want to provide” (Pic: Herald)

“I became very worried about David’s condition,” Mrs. Bye continued. “I rang 999 at 6pm for an ambulance but was told none were available. I rang again at midnight and was told there were still no ambulances available and to try and make David as comfortable as possible. By that point, David was still talking to me but was very confused, a worrying sign of a possible cardiac arrest.”

Despite making her husband as comfortable as possible, Mrs. Bye grew increasingly concerned. “He complained of back pain but had no other injuries. His breathing was okay, though he was clearly confused and his responses were delayed. I couldn’t lift him as he weighed 17 stone, and there were no neighbours to help me.”

As Mr. Bye’s condition worsened, Mrs. Bye made a third call to emergency services. “He slowly deteriorated, became more sleepy and stopped talking to me,” she said. “I called ambulance control again at 3.15am and the answer was the same—no ambulances available. While I was on the phone, David had a cardiac arrest. Then it all kicked off. The rapid response team arrived within minutes, followed by more responders, two fire engines, and an ambulance.”

Ambulances wait to offload patients at Withybush General Hospital (Pic: Herald)

Mrs. Bye praised the efforts of the emergency services who tried to save her husband but felt compelled to speak out about the prolonged wait. “I’m very angry about it,” she said. “I don’t like to make a fuss, but this has been a horrible experience and a huge shock. We know we live in a rural location and understand ambulances might take a little longer. I might have been able to understand a couple of hours, but to take nine hours just seems unforgivable to me—especially when as soon as he began to die, they arrived very quickly.”

The Welsh Ambulance Service cited wider systemic issues as a contributing factor to the delays. On the night and morning in question, ambulances in the region spent a total of 250 hours waiting to transfer patients into hospitals. Liam Williams, executive director of quality and nursing at the Welsh Ambulance Service, acknowledged the delay, saying, “Regrettably, poor ambulance response times are well documented and unfortunately a symptom of much broader system-wide pressures, including hospital handover delays, which impact our ability to reach patients quickly.”

He also mentioned that in July, the average response time to immediately life-threatening red calls was over eight minutes, an increase compared to pre-pandemic times when the median response ranged between four and six minutes.

Mr Williams added said: “On behalf of everyone at the Welsh Ambulance Service I would like to extend my condolences to the family of Mr Bye on their sad loss.

“This is not the standard of service we want to provide and we recognise that this is not what the public rightly expects of us.

“As a result we continue to work with health board colleagues to find local solutions to the challenges faced and we are also looking at evolving our current service model further.

“As part of this we will increase the involvement of paramedics and nurses in our clinical contact centres when patients call to help ensure that patients like Mr Bye get help quicker. I would like to invite a representative of Mr Bye to contact the trust’s Putting Things Right team so we can investigate the incident fully and offer a comprehensive response to them.

“I would once again like to extend condolences on behalf of the trust to Mr Bye’s family at this very difficult time.”

Health

NHS performance in Wales ‘a mixed bag’ as latest figures released

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THE NUMBER of Welsh NHS patients waiting more than two years for treatment has fallen by 26%, according to data released by the Welsh Government on Thursday, April 17.

However, waiting times for ambulances have increased, while A&E performance continues to be under severe pressure.

The latest NHS statistics for Wales revealed that the NHS treatment waiting list remains at 793,946 pathways. 

 Two-year waits are 15,005 in Wales, compared with only 161 in England. The Labour Health Minister, now First Minister, Eluned Morgan, promised to eliminate these waits by March 2023 and again by March 2024 but failed to meet these targets. The target remains a long way off from being met.

The Welsh Government’s Cabinet Secretary for Health and Social Care, Jeremy Miles, said: “I am very happy to see a significant fall in the longest waits and the overall size of the waiting list falling for the third month in a row.

“This shows what can be achieved when health boards focus on delivering services, including faster treatment and increased NHS capacity, by embracing new ways of working.

“Those efforts have been supported by our £50m additional investment.

“We still have more work to do to reach our ambitious targets, but it is encouraging to see waiting times consistently falling.

“Two-year waits have fallen to their lowest levels since June 2021 and were more than 26% lower compared to the previous month.”

However, the NHS in England has already eliminated two-year waits. At the same time, a significant number of specialisms in Wales, including orthopaedic care, are excluded from the waiting time data.

Jeremy Miles continued: “The number of pathways waiting more than a year for their first outpatient appointment has fallen for a third consecutive month and is nearly 28% lower than the peak in August 2022.

“The number of patient pathways waiting 36 weeks and the average time waiting for treatment were both lower than the previous month.

“Performance improved against the 62-day cancer target in February, increasing to more than 60%, whilst 1,800 people started cancer treatment and 13,000 people were told the good news they did not have cancer.

“A significant improvement was achieved in March in reducing the total number of delayed hospital discharges, with a drop of 114 delays over the previous month. This was the lowest delay figure over the past year and the overall second lowest since reporting began two years ago.”

However, despite the Welsh Government blowing its own trumpet, performance still lags far behind the already poor performance of the Welsh NHS against targets preceding the Covid pandemic.

James Evans MS, Welsh Conservative Shadow Cabinet Secretary for Health and Social Care, said: “Labour Ministers will try to claim success today, but these statistics are worse than a mixed bag.

“The reduction in two-year waits is welcome, but the fact that they still exist at all, when they haven’t for so many months in England, coupled with worsening ambulance response times, is a testament to Labour’s failure to meet their targets.

“The Welsh Conservatives want to see improvements across the board and we can only achieve that by removing restrictions to cross-border, cross-community and cross-sector capacity sharing and by, flnally, enacting a long-term workforce plan.”

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Education

Calls for all Pembrokeshire schools to have EpiPens on site

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A CALL to develop a group to look at a Pembrokeshire-wide policy on schools stocking potentially life-saving EpiPens has been deferred, awaiting the outcome of a Welsh Government scoping exercise.

The current Welsh Government position on emergency adrenaline auto-injectors, commonly known as EpiPens, is different from England, where it was mandatory for schools to hold a stock.

EpiPens are commonly used in the emergency treatment of Anaphylaxis, a severe allergic reaction that can be life-threatening.

Welsh Government guidance allows schools to obtain adrenaline auto-injectors (AAIs) without prescription for emergency use, with Pembrokeshire favouring a school-led decision rather than an authority-led one, replicating Welsh Government guidance.

A call to review the county policy was heard at the April meeting of Pembrokeshire County Council’s Schools and Learning Overview committee following a request from Independent Group leader Cllr Huw Murphy.

Cllr Murphy had said: “Ysgol Bro Ingli H&S Committee met on April 1 to review existing policies, one of which was the First Aid policy. The document provided is the Ysgol Bro Ingli First Aid Policy, which appears to be an adaptation of a generic PCC First Aid document sent to all PCC schools to adapt/implement as appropriate.

“It was highlighted at this meeting that the subject of ‘EpiPens’ was absent, and it appears that PCC may not have developed a county-wide policy on this subject to date, which I think needs scrutiny. At present the stocking of EpiPens is a matter for the Head of a School & Governing Body.

“As was the case when we as an O&S Committee moved to support the introduction of a mobile phone ban in schools, I think we as councillors should provide political leadership to also move to develop a county-wide policy on schools stocking EpiPens (possibly inhalers for asthmatics) and that PCC should fund this cost. It cannot be assumed every child with an allergy will always bring their EpiPen to school and furthermore this does not cover other potential severe allergic reactions eg bee stings.

“I was going to submit an NoM to council but with hindsight feel that the Schools O&S would be the appropriate forum for the matter to be given a thorough airing from where we can hopefully move a recommendation to council.”

Cllr Murphy’s call was backed by Cllr Micheal John, saying: “If there’s a chance of one person dying due to a lack of policy it’s something we have to consider,” moving for a working group to be established to obtain more data ahead of any formal decision.

Another supporter was Cllr Anji Tinley, herself an EpiPen user, compared the provision in schools with defibrillators, saying: “You don’t know you’re going to have a heart attack,” later adding: “£70 to save a life, I don’t think that’s a lot of money.”

Members heard a scoping exercise was currently taking place in Wales, with members agreeing to write to Welsh Government to for an update on its position ahead of any formal group being created.

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Business

Changes proposed at children’s care home near Haverfordwest

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A CALL to change a mixed-use therapy centre to a children’s care home classification has been submitted to Pembrokeshire planners.

Skybound Therapies Ltd, through agent Carl Bentley Architectural Services, seeks permission for the change of use of the Skybound Care Farm & Therapy Centre, Campbell Farm, Wiston, near Haverfordwest.

A supporting statement says: “Situated in a discrete rural setting in Pembrokeshire, the Therapy Centre is at the heart of a family-owned Care Farm. It is a working beef and forestry farm, providing a unique and tranquil environment for their services,” adding: “Skybound Care Farm offers a variety of services for both children and young adults. From young adult day opportunities to week-long intensive programmes. The forestry fields provide an ideal setting for practicing walks. Visitors can interact with animals, learn about water safety near their ponds, and immerse themselves in the peaceful beauty of the working farm. Vegetable growing and harvesting is a recent addition to the Care Farm.

“Skybound welcome clients from the local area as well as those travelling from all over the UK and abroad. There is a variety of accommodation types close to the farm and centre, including a holiday village, caravan parks, holiday cottages and log cabins. Many clients like to combine visits to the care farm / therapy centre with exploring local beaches, amenities and attractions.

“The Care Farm HQ and Therapy Centre are in Southwest Wales, but they also cover many locations across the UK, including Cardiff, Newport, Bristol, Birmingham, Leeds, Yorkshire and Norfolk. Skybound are taking on new locations all of the time.”

It says the original Therapy Centre which was constructed in 2012/13 when it “began its journey as a leading national and international therapy centre providing behaviour analysis, positive behaviour support, occupational therapy, speech and language therapy for children and young adults with special needs and behavioural issues”.

In August 2022 planning permission was granted to extend the therapy centre, completed in 2024; the business currently employs 45 staff on a full time and part time basis, a small number of staff are located at the Care Farm & Therapy Centre and at other locations across Wales and the UK.

“Whilst the centre has been running since February 2024 the applicant and business has found that the use of the centre is changing from previously planned and consented usage,” the statement says.

It says that since then discussions have taken place with council planners to clarify the centre’s current planning use class, along with “other opportunities and ideas for the expansion of the business and services to potentially use other existing buildings at the site are currently being investigated, which will no doubt take further time to consider”.

“There is a long-term plan to expand the Care Farm & Therapy Centre activities within the whole of the site and this full planning application is the third stage of the plan. The long-term plan is to provide more ‘settings’ to provide more training, utilising more of the farm setting for example with further interactions with small farm animals and to perhaps house some therapy sessions within other existing farm buildings to provide different types of training settings.”

Late last year, the site was granted permission to extend staff facilities through a temporary building.

The current application will be considered by planners at a later date.

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