THE WELSH AMBULANCE SERVICE has seen a staggering 37% rise in hoax calls over the past three years, wasting valuable time and resources, a new investigation reveals.

Data from Medical Negligence Assist highlights that over 700 hours—equivalent to nearly 29 full days—of ambulance crew time has been lost responding to malicious calls since 2021.

During this period, WAS crews attended 463 face-to-face incidents later identified as deliberate hoaxes, severely straining emergency services already under pressure.

Rise in hoax calls over three years

• 2021/22: 334 hoax calls; 84 face-to-face responses.
• 2022/23: 373 hoax calls; 85 face-to-face responses.
• 2023/24: 457 hoax calls; 163 face-to-face responses.

The upward trend continues, with provisional figures for 2024/25 (April 1 to October 31) already recording 345 hoax calls and 131 face-to-face responses.

Strain across Wales

The geographic impact is widespread, with hoax calls reported in all areas of Wales. WAS officials warn that such incidents divert resources from genuine emergencies, potentially putting lives at risk.

A call to action

The 701 hours spent on hoax calls between 2021 and 2024 represent a critical drain on ambulance availability. A WAS spokesperson said: “Every minute wasted on a hoax call is a minute lost to someone in real need. These actions have serious, life-threatening consequences.”

“The Welsh Ambulance Service is urging the public to recognize the harm caused by hoax calls and act responsibly.

“For information or to report suspicious activity, contact the Welsh Ambulance Service through their official channels.”

THE CAPTAINS from Haverfordwest Golf Club joined forces with Werndale Hospital, part of Circle Health Group, throughout the year to support a lifesaving all Wales charity.

Men’s Captain Alex Jones, Ladies Captain Jacky Jones and Seniors Captain Lynn Davies banded together with their club to raise an incredible £3,322.29 for the Wales Air Ambulance. All donations raised at the club were then match funded by their sponsor partner, Werndale Hospital, part of Circle Health Group which supported bringing the fundraising total to a staggering £6,644.58.

Throughout the year, the local private hospital based in Bancyfelin, Carmarthenshire joined the captains at the club to hold numerous fundraising competitions that helped raise the substantial amount.

Captain Alex Jones held a variety of different events including a whisky trot, Captains Day and a chipping competition. The Ladies section captained by Jacky Jones raised money through fines, donations, tips, raffles, charity competitions and a Christmas Card Tree. The seniors, led by Lynn Davies, also fundraised through their competitions throughout the year. All proceeds raised at these lighthearted fundraising activities were sponsored by and match funded by Werndale Hospital, part of Circle Health Group.

Alongside match funding Haverfordwest Golf Club fundraising efforts, Werndale Hospital once again nominated Wales Air Ambulance as their Charity of the Year, and their final fundraising totals for the year will be confirmed in the spring.

Jacky Jones, Ladies Captain for Haverfordwest Golf Club and Executive Director of Werndale Hospital said “Supporting Wales Air Ambulance has been an incredibly rewarding experience for both the golf club and the hospital. Their work is vital for communities across Wales, and we are proud to have supported them to raise these much needed funds. Knowing that our fundraising efforts have raised enough to fund at least one lifesaving flight for Wales Air Ambulance is incredibly rewarding and it is a testament to what can be achieved when communities and organisations work together for a great cause.”

Wales Air Ambulance is consultant-led, taking hospital-standard treatments to the patient and, if required, transferring them directly to the most appropriate hospital for their illness or injury. For the patient, this can mean hours saved when compared to standard care and is proven to greatly improve survival and early recovery. 

This advanced critical care includes the ability to administer anaesthesia, deliver blood transfusions and conduct minor operations, all at the scene of an incident. 

As a pan-Wales service, its dedicated crews, regardless of where they are based, will travel the length and breadth of the country to deliver emergency lifesaving care. 

Mike May, the Charity’s Regional Fundraising Manager for west Wales was recently invited to the club to receive the substantial amount, he said: “Thank you to the Captains and their fellow golfers at Haverfordwest Golf Club for raising an incredible amount for our Charity. They dedicated the year to fundraising and have raised an incredible amount for us, with the support of the Circle Health Group. We are extremely grateful for their support and all the hard work and effort that went into their fundraising events throughout the year.

“The Wales Air Ambulance needs to raise £11.2 million every year to keep its helicopters in the air and its rapid response vehicles on the road, and without support from clubs like Haverfordwest Golf Club, we wouldn’t be able to help saves lives across Wales. Thank you to everyone who supported the captains in their fundraising.”

THE DIVISIONS within Neyland Town Council deepened further this week after a controversial attempt to block an Extraordinary General Meeting (EGM) requested by two councillors.

Councillors Brian Rothero and David Devauden formally requested the EGM on December 4, following the council’s decision to cancel its scheduled meetings on December 2 and December 9. According to Standing Orders, an EGM can be convened by two councillors if the chairman or mayor fails to act on a written request within seven days.

As such, the EGM was arranged for Tuesday, December 17.

“The standing orders were followed to the letter, and all relevant Welsh Government laws were adhered to,” said Councillor Steve Thomas.

However, just two hours before the meeting was due to begin, Neyland Town Council announced on social media that the EGM was not lawfully convened and would not be recognised as an official meeting. The council also disabled comments on the post, sparking further controversy.

Despite the council’s position, Councillors Rothero, Thomas, Devauden, and Steve Campodonic attended the meeting, alongside five members of the public. Notably absent were the mayor, Councillor Peter Hay, and councillors Ash Phelan, Ellen Phelan, Mike Harry, Simon Hancock, Angie Thomas, Alison Richards, and the clerk, Libby Matthews.

“It’s an absolute disgrace that they haven’t attended,” Councillor Thomas said during the meeting. “They are aware of the questions that were going to be asked of them, so this is a total show of cowardice.”

The EGM was called amidst growing concerns about transparency within the council. The agenda included serious allegations such as:

• Mocking Remembrance Sunday attendees: Claims that two councillors had mocked former servicemen at Neyland’s Remembrance Sunday service.
• Community Hub losses: Allegations of an £82,000 loss at the Community Hub over two years.
• Christmas Fayre controversy: Claims that the council jeopardised this year’s Christmas events by suggesting online that the Christmas Fayre had been cancelled.
• Misuse of social media: Allegations that Mayor Peter Hay used social media inappropriately, bringing the council into disrepute.

“These issues directly affect the people of Neyland, and they have every right to know what’s happening,” said Councillor Rothero.

“This council’s lack of transparency is shocking. If the Hub is losing this much money, how much longer can it survive? I’ve been asking these questions for months, but the answers are being withheld.”

Public frustration has also grown, with residents airing their grievances online.

“There is clearly a divide here,” commented local resident Jessica Hatchett. “I’m fed up with all the drama.” Frank Rowland added that the division had become “more like the Grand Canyon.”

Speaking to The Pembrokeshire Herald, Mayor Hay defended the council’s stance, claiming the correct procedure for calling an EGM had not been followed.

“It was not an official town council meeting,” he said. When asked to clarify what the correct procedure entailed, the mayor declined to comment.

The next meeting of Neyland Town Council is scheduled for January 6, and Councillor Rothero urged residents to attend.

“We need as many locals as possible to show up so we can finally get answers to our questions,” he said.