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Business

Computer Solutions Wales under fire from customers

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Claims of unreturned devices, unpaid refunds and small claims court cases as company blames landlord dispute

CUSTOMERS across west Wales have raised concerns about the trading activities of Computer Solutions Wales, alleging unpaid refunds, missing computers and prolonged periods of poor communication.

The Herald has spoken to several individuals who say they handed over laptops or desktop computers for repair or replacement, paid hundreds or in some cases thousands of pounds, and were then left without their property or a refund despite repeated attempts to resolve the matter.

In some cases, those affected say they have pursued the issue through the civil courts.

Court action taken

One customer said he handed over two custom-built desktop PCs for repair on Sunday (Mar 30, 2025) and later paid £710 after being told the work was complete. He says the computers were never returned.

After months of chasing, he took the matter to court. A hearing took place in October 2025, which he says the defendant did not attend. The court ruled in his favour and issued an order in November for the return of the two computers and repayment of £377 in court fees.

He says that deadline has since passed and the computers remain outstanding.

Other customers described similar experiences, including payments for repairs or replacement equipment followed by delays, cancelled appointments and repeated assurances that items would be returned or refunds processed.

Several said they were eventually advised to pursue claims through the small claims court.

One former worker also alleged unpaid wages during a period of employment.

The Herald has seen copies of text messages, payment confirmations and court paperwork relating to some of the complaints.

Company status questions

Companies House records show that Computer Solutions Pembs Ltd, the limited company associated with the business, was dissolved on Tuesday (July 29, 2025) following compulsory strike-off proceedings.

Filings show changes to directors and persons with significant control in the months before dissolution, along with a change of registered office address outside Wales.

Under company law, a dissolved limited company cannot trade or enter into new contracts.

Despite this, services continued to be advertised online under the Computer Solutions Wales name, including through a website and social media pages. Some customers told The Herald they believed they were dealing with an active limited company at the time they made payments.

Trading history

Archived photographs, marketing material and social media posts seen by The Herald show the Computer Solutions Wales name has been used publicly for several years, including from a high street premises in Pembrokeshire and in promotional material dating back to 2022.

Customers said they understood Computer Solutions Wales to be an established local business operating under the same branding throughout that period.

Police response

Dyfed-Powys Police confirmed they had reviewed information provided to them about the complaints.

In correspondence seen by The Pembrokeshire Herald, police said the matters raised did not constitute a criminal investigation and appeared to relate to civil liability and potential consumer protection issues. Complainants were advised to contact Trading Standards and pursue enforcement through the civil courts where appropriate.

Former premises: Computer Solutions Wales shop in Haverfordwest (Pic: Facebook)

Company response

Steven Grant, trading as Computer Solutions Wales, was contacted and offered the opportunity to comment. Publication of this article was delayed by one week to allow time for a response.

In a written holding statement, a spokesperson for the business said the issues stemmed from a dispute with a former landlord.

The statement said: “This issue began when Computer Solutions Wales was in dispute with its then landlord over building repair obligations and subsequent rent requirements.

“Since then, the landlord has denied CSW access to the property which contains a number of computers. These computers do not belong to CSW nor the landlord, but to CSW customers.

“CSW does not understand the legal position regarding ‘ownership’ of these computers, and is urgently seeking legal advice as to how the computers can be returned to their rightful owners at the earliest opportunity.

“CSW fully understands the frustration of its customers, and can reassure them that it is making strenuous efforts to resolve this matter as soon as is possible.”

The Herald asked Mr Grant to clarify several points arising from this explanation, including why customers were not kept informed during the alleged access dispute, how long access to the premises had been restricted, how many customer devices remained at the property, whether customers had been formally notified in writing, and the name of the landlord or managing agent so the circumstances could be independently verified.

He replied that he was travelling and had no further comment beyond the statement already provided.

 

Business

Cardiff Airport beats major hubs on delays — but questions remain over future

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CARDIFF AIRPORT has outperformed some of the UK’s busiest hubs for flight punctuality over the Easter period, according to new analysis — but longstanding concerns over its size, routes and public funding continue to cast a shadow over its future.

The study, based on Civil Aviation Authority data from April periods between 2022 and 2025, found that Cardiff Airport recorded a delay rate of 23.8% for departing flights. This placed it ahead of several major UK airports, including Heathrow Airport (26.4%), Gatwick Airport (26.0%), Edinburgh Airport (27.2%) and Newcastle International Airport (25.8%).

The figures, compiled by travel analysts Locals Insider, examined more than 650,000 flights across 24 UK airports, offering a snapshot of performance during one of the busiest travel windows of the year.

Smaller airport, smoother operations

Supporters say the findings highlight Cardiff’s reliability at a time when many passengers face disruption at larger, congested hubs.

A spokesperson for Locals Insider said the airport’s performance “paints a reassuring picture for Welsh travellers”, particularly as passenger numbers are expected to rise over Easter and new routes are introduced.

However, the data also reflects the scale difference between Cardiff and the UK’s largest airports. Over the four-year period analysed, Cardiff handled just 1,918 April flights — compared with nearly 148,000 at Heathrow alone.

This disparity means smaller airports can often maintain better punctuality simply due to lower traffic volumes and reduced pressure on infrastructure.

Wider challenges remain

Despite the positive figures, Cardiff Airport continues to face scrutiny over its long-term viability and performance.

The airport has been owned by the Welsh Government since 2013, and has received significant public investment in an effort to boost connectivity and economic growth.

Critics argue that passenger numbers remain relatively low and that the airport struggles to compete with nearby Bristol Airport, which offers a far wider choice of destinations and attracts millions more travellers each year.

There have also been ongoing questions about whether public funding represents value for money, particularly at a time of pressure on public services.

Growth and opportunity

Supporters of the airport point to signs of recovery and growth, particularly following the pandemic, with increased passenger demand and efforts to expand routes.

They argue that Cardiff plays a vital strategic role for Wales, providing international connectivity, supporting tourism, and contributing to the regional economy.

While the latest punctuality data offers a positive headline, the broader challenge remains whether Cardiff Airport can translate operational reliability into sustained growth and greater passenger numbers.

As the busy Easter travel period approaches, the airport may be performing well on timekeeping — but the debate over its future is far from settled.

 

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Business

Drone firm’s rise puts West Wales airport at heart of UK defence future

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A CUTTING-edge defence technology company that now owns West Wales Airport has revealed how its rapid growth is helping put the region firmly on the map for high-tech innovation and skilled jobs.

https://www.adsadvance.co.uk/media/images/2024%20SUMMER/TEKEVER-drone-REPMUS2024-sonobuoys-23092024.jpg

The company, Tekever, has expanded significantly across the UK in recent years—but it is its presence in west Wales that is playing a crucial role in its operations.

The firm owns West Wales Airport near Aberporth, where it tests advanced unmanned aerial vehicles (UAVs), trains operators and demonstrates cutting-edge systems to clients.

Strategic role for west Wales

What began as a small UK operation has grown into a major player in defence and security, specialising in AI-driven autonomous systems used for intelligence, surveillance and reconnaissance.

Pictured: Alan Fisher, FAC, Paul Webb, Tekever, Alan Maskell, FAC

Company founder Paul Webb said the airport in west Wales is central to that vision.

He explained that the site provides a unique environment where new technologies can be tested safely while supporting collaboration across the wider aerospace sector.

The Herald understands that facilities like West Wales Airport are increasingly seen as vital national assets, particularly as the UK looks to strengthen its domestic defence capability.

From small beginnings to global reach

Tekever, originally founded in Portugal, established its first UK base in Southampton before expanding to Bath and London. It is now preparing to open a major engineering and manufacturing hub in Swindon.

Its growth has been supported in part by early backing from Farnborough Aerospace Consortium, which helped the company develop key software systems in its early days.

FAC chief executive Alan Fisher said the company’s success highlights the importance of supporting innovative businesses from the outset.

He said: “It is remarkable to see how far the company has progressed. It shows what can be achieved when strong ideas and technical talent are backed in the right way.”

Jobs and opportunities

The expansion is expected to bring further investment and high-skilled employment across the UK, with west Wales playing a continuing role in testing and development.

While much of the manufacturing will take place elsewhere, the airport’s role in trials, training and demonstrations ensures the region remains an important part of the company’s long-term plans.

For west Wales, the presence of a world-leading UAV firm offers not just prestige, but the potential to attract further aerospace and defence businesses to the area.

 

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Business

Manorbier kennels expansion approved by National Park

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PLANS for the expansion of a Pembrokeshire kennels business has been approved by the national park despite neighbour concerns about increased noise.

In an application to Pembrokeshire Coast National Park, Nick Willis sought permission for the expansion of an existing kennels/cattery business at Foxcombe House, near Manorbier, with 15 new kennels with dog runs, an office, grooming room, kitchen, and associated facilities.

Three members of the public had raised concerns about the scheme including potential noise nuisance with its expansion of the site, just off the A4139 Tenby to Jameston road.

An officer report said the proposals were an amendment to original plans which proposed an extension into the field adjacent to the A4139, currently used as a small caravan and motorhome campsite.

“Whilst the level of development remains as originally proposed and represents a significant intensification of built development, the proposed location, closer to existing facilities, is considered to better reflect an extension of the existing business rather than a separate part of the business,” the report said.

It added: “Correspondence has been received from three properties in the surrounding landscape, which raise concerns about noise nuisance from the existing kennels and indicate that there is likely to be an increase due to the proposed expansion of the kennel business.

“Officers have consulted directly with Pembrokeshire County Council Public Protection team, who confirmed that no formal noise complaints had been received regarding the existing kennel business.

“It is recognised that there is potential for both the existing business and the proposed expanded business to create a noise impact within the immediate surrounding landscape. However, the nearest properties are 103 metres to the southeast and 64 metres to the west.”

It went on to say: “The proposed business plan states that the existing kennels are soundproofed, and the proposed new kennels will also be soundproofed to limit any noise impact. Obviously, it is recognised that the dogs will not be in the kennels for their entire stay and will require access to the exercise areas daily. These areas are open and could lead to noise impact, but again, the use of the exercise areas will be limited and is considered a necessary part of the business, and is an essential element of the business to keep the animals healthy during their stays at the site.

“As such, given the limited nature of the essential exercise areas and that the proposed kennels are to be soundproofed, sufficient mitigation has been proposed in this instance to minimise any noise disturbance to neighbours.”

The application was conditionally approved by park planners.

 

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